Asset Scanning Help
Hi All We just got Service Desk Plus OnDemand and I'm have problems getting my network scans to work correctly and pull all the details of the assets and I have some questions. 1. Where can I find logs with the results of the scan so I can find out why the scan failed? 2. I found steps the other day to setup a group policy logon script that runs a scanner on the desktop and send the info to the prob. But I closed the page and now I can't find it again. Any idea where this info is as I want to
add new device of Huawei vendor
dear adventnet team. I install DE4 and i wana add new device to server, but my network is for another vendor. Our network provide with Huawei switches and routers. I wana import profile of this vendor in DE. www.huawei.com pls help me.
ManageEngine Service Desk Plus on Fedora Core 13
Hello, I am a IT Professional from a Small Company here in the Central US that offers Managed IT Services. We have been using a webhosted Solution (AutoTask) to run our Helpdesk for our Customers. But, recently with over 6000 Items that need to be added to our Configuration Item Database, we have ran into issue with having to pay someone to add them all to our database, or use a third-party macro program to add them. We are looking to move our Helpdesk to internal servers. I have been put in charge
Convert Incident template to Service Request template
We're using SDP Enterprise v8200. Is it possible to convert an Incident template to a Service Request template? When I tried to create a new Service Request, I noticed none of our incident fields were available to drag into the template. Thanks!
Third Party SSL Certificate for OpManager MSP (MSP Center Plus)
I am using MSP Center Plus version 7205. I know it is not officially supported anymore, but maybe someone can help me. I am trying to install an SSL Certificate from Go Daddy. I followed all the steps on this link: http://help.mspcenterplus.com/Import-third-party-SSL-Certificate.html, very carefully and everything works fine until I get to step 5 and try to import the certificate into the keystore. I get the following error: "keytool error: java.lang.Exception: Failed to establish chain from reply"
Update AD Scheduler
When I attempt to schedule the AD Scan. Choose enable and then click save, and then the error pops up: "Make sure all the mandatory fields are given appropriate values." There are no fields in the pop up window. How do I schedule an AD scan?
Update to build 8050 and lost icon device
I upgrade build 8000 to 8050. But i lost the logo device. I had created a new logo for my switches and when i update lost these new logo and the default cisco_logo and unix_logo are lost too. I donk know, what is the issue ? let me know anything, Miguel
Formating Request
When using the API, and using addRequest method, I would like to format the request using bold/underline/tables the same way you can do it in the editor. I've tried HTML, but if you send it <b>Bold text</b> You get Bold text<+strong> Can someone help me with the correct syntax? Thanks
Formatting in custom reports
How can I control formatting in custom reports? When using custom SQL, items such as hyperlinks and column widths go away. Can these be customized by report?
Create own warning message from log file for monitoring
Hi, I need help! There is scrip of monitoring: <?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE properties SYSTEM "http://java.sun.com/dtd/properties.dtd"> <properties> <entry key="thresholdEnabled">true</entry> <entry key="executeFrom">1</entry> <entry key="interval">1</entry> <entry key="monitorName">Monitor replication cluster</entry> <entry key="commandLine">sh ${FileName}.sh /tmp/monitoring/monitor_replication_cluster.log</entry> <entry key="yaxisText">True(1)/False(0)</entry> <entry key="clrMessage"></entry>
Snapshot Switch Map shows interfaces in wrong order
The interfaces in the snapshot map for switches shows all of the ethernet interfaces for each switch, but they are in an erratic order. Is there any way to manually configure the order they are shown?
Is there a template for forwarding solutions?
Hi, when forwarding a solution, is there a template like forwarding a request? Right now, just the text is copied to the email body and the title ist copied to the email subject. We would like to add information about who forwarded the solution and maybe some additional info. Am i just too blind to find this option or is there really none? Regards, Thomas
API Functionality
Hi all I have a query regarding the API We currently have an external website and would like to authenticate external users to this web site via SCP. As far as I can see we cannot use the API for this but would like to. For example User opens our generic site and there is a login box, if they have access through our SCP as a contact they can input the same username and password and be authenticated as a genuine client, once authenticated they would have access to non public website. The
Can we disallow requester to view the archived request in Self-service Portal?
Can we disallow requester to view the archived request in Self-service Portal?
Changed port from 8080 but email and reports still generate :8080
We changed the port from 8080; however, I need to determine how to change the automatically generated hyperlinks in the reports and HelpDesk generated requests. Can anybody help with this? Thank You in advance.
Top 10 interface widget take minutes and block the system
Hi, I already opened two tickets for this problem and called by phone last week asking assistance, but nobody still answered to them or give me a solution: ticket number 4589481 and 4506484. I have a customer with OpManager Enterprise 10. Every time he open a dashboard with a "Top 10 interface" widget, the widget takes minutes and minutes to load. The worst thing is that all the system became slow because of that. Nobody is able to work on the system. It became unusable. Let's see if somebody will
Need Cisco Catalyst 3850 Switch Device Template
Has anyone created one? If so, please share.
Installation OPManager + ApplicationsManager
Hi, we like to install OPManager (build 10100) + ApplicationsManager 11 on one server. At the moment both programs are installed one one testserver and the performance is really bad. Testserver, installed 2 months ago, is a Windows Server 2008 R2 SP1 with an IntelXeon 3.6 GHz processor and 5 GB RAM. The ApplicationsManager on the testserver has currently 214 monitors and the postgrsql-DB has a size of 3,37 GB. The OPManager on the testserver has currently 63 monitored devices with 1872 monitored
script not working when called via opsmanager
I have created a work flow to execute a windows script, it fails without any error message (if I execute the script not using opsmanager it works fine). Set WshShell = WScript.CreateObject("WScript.Shell") Command = "C:\scripts\comain.bat" WshShell.Run Command
Monitoring of Xen Cloud Platform (XCP)?
Planning to migrate from VMWare to XCP. Any chances on XCP monitoring in OpManager?
Service desk not sending notification
Hi iam using service desk plus build 8207 the problem is service desk is not sending notifications but it is reciving please help
Synchronization
Hi! I'm trying to synchronize our home db with SCP, so that this process goes fully automatic. But everytime after migrating the data from our home db to SCP I get 'FAILURE : Login with same name already exists. Please provide different value for Login Name.'. I suppose that the problem is that I'm looking for the last id(e.g. for account) in SCP by means of a direct query and then write the data into the next available id and you by saving the data looking firstly for the id in .cfs files. Would
Service Catalog Issue
Good afternoon, I am an SD Admin in ServiceDesk Plus, and I have created a whole bunch of service catalogs and request templates. However, the users can't see them. Even the administrator cannot see them, only me. Is there a way I can get all users to see these without me having to log on as administrator and do all the work again? Thanks.
automatically make % complete field 100% when close ticket
Is there a way to automatically mark a ticket as 100% completed when the ticket is closed?
Device Listing in UI
With the latest version there doesn't seem to be a way for a registered user to create a workspace where the devices that are more prominent to monitor can be easily rearranged for one engineer without affecting the whole engineer staff. Whether it was a drag n' drop reorganization of the devices in the order of preference and then offering a method to save the workspace (for that end user) without effecting the other engineers on the team (and likewise for them as well - each with their own saved
Reports not reporting all data
Hello, We have a report to show open requests far a particular sub-category. However, since upgrading to build 8205 the report is failing to show this data. If I create a custom request filter for the sub-category I can see the requests but they will not show up in the report. I have also tried to re-create the report but that does not work. Thanks
netflow analyzer is not showing Sflow data
Netflow analyzer is not showing sflow data. I verified with wireshark that the udp packets were coming in on 9996 but I cant see it in netflow analyzer. we have HP switches report sflow data to the netflow. thank you.
OU Reports
In my current ADS scenario, we have OU by the name of each building under the parent ou. In each bldg OU, i have sub OU for laptop & Desktop. Is there a way i can see the number of objects in these Sub OUs.. I mean instead of manually selecting the OU, a summary report for the whole ADS tree willbe advisable Saket.Gadkari
Domain User Unable to Login on ADManager Plus Server
Dear All, I'm using the evaluation version of ADManager plus 6.1 but after configuring the Domain Controller & Domain Name, domain users are not able to log on the server following error display to them For Input String: "False" Please try again What I did wrong ? someone point out me to the correct direction. Thanks
CAL tracking, assignments and reports
Hi I think that it is an issue with manually added licences like Windows Server CAL. When I assign it from software licence level (Assets -> Software -> Software Licenses) but Client Access Licence type) - this relation is not visible from machine relations. from the other site : But When I assign that license from device level (add relationsship - > runs software) it is NOT visible as installed on license level. And of couse report named CAL Purchased vs Installed is not OK. How can we tracking
Error while installing ServiceDesk Service
Trying to install SD+ 7. But I keep getting the error message Error while installing ServiceDesk Service Under services, I don't see a service desk + service, so I have no idea where to begin to solve this problem. Keivn
Change primary domain
Hello, We've build an ADFS2.0 service to get SAML working. The redirect from the domain mapping to the login page of our ADFS installation works fine, but after a login we get an "Signature validation failed" error. The response URL says "https://accounts.zoho.com/samlresponse/coolblue.be", but I think this should be coolblue.eu. We use the .be domains only for a couple of sites, but not for our ActiveDirectory and ADFS inlog page. Where can I change the primary domain? The coolblue.eu is already
Technician details
MSSQL query to get the Technician details. SELECT AaaUser.FIRST_NAME "User NAme",AaaContactInfo.EMAILID "Email", AaaContactInfo.LANDLINE "Phone", SDUser.EMPLOYEEID "Employee ID",SDUser.JOBTITLE "Job Title",AaaLogin.NAME "Login Name", dept.DEPTNAME "Department", sdo.NAME "Site",AaaLogin.DOMAINNAME "Domain Name", (SELECT STUFF((SELECT AaaRole.NAME + CHAR(10) FROM AaaRole LEFT JOIN AaaRoleToCategory ON AaaRole.ROLE_ID=AaaRoleToCategory.ROLE_ID LEFT JOIN AaaAuthorizedRole ON AaaRole.ROLE_ID=AaaAuthorizedRole.ROLE_ID
App Manager Doubts
Hi, I have some doubts about the monitoring from AppManager. 1. - Disk Latency it's possible of monitor in Windows, HP-UX or Linux? 2. - In windows ist's possible monitor the network ... but in HP-UX can it? 3.-Rate of page in and page out is monitorable for Windows and HP-UX? Thanks for your time. Best Regards. Rubén Soto C,
Support Email Address for accounts should take priority.
One of the services that we use generates alerts for multiple clients. The alerts are all generated from a singular email address, email@service.com I would love to have this service send these alerts to the ticket system and have the ticket system open tickets based on the client. I have tried having it send the alerts to the respective support address for the account, but since all the emails come from the same email address (email@service.com) they all get sorted to a singular (incorrect) account.
HTTPS Status 500 - Netflow Plugin
I'm receiving the following error after installing NetFlow Plug-In v9700. I'm running version 10100 of OpManager. Could anyone point me in the correct direction for getting this resolved? HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException com.adventnet.npm.NFAAuthFilter.doFilter(NFAAuthFilter.java:246) com.adventnet.netflow.utils.EncodingFilter.doFilter(EncodingFilter.java:67)
Share reports with contacts
How can I show or share a report to a contact? Regards, Hoya Admin
Import my old config.changes on DeviceExpert
Hi all, could you please help me how can i import my old config.changes on my device expert. my server got damaged and i have installed new one. so i'm trying to import the old config. changed but don't know how i have the backup with me. Regards, IT personnel
Opmanager 10100 - unable to connect to NCM plugin
I'm using my own cert to SSL opmanager (build 10100). Works fine with opmanager, and oputils6 plugin (IPAM & SPM). But I have not been able to access NCM, since the upgrade. Here's what I've tried. Uninstalled all of NCM. Downloaded the new version. Installed fresh. <opmanager Install Folder>\ncm\logs\ serverstart.log = Server started in :: [118641 ms] Connect to: [ http://localhost:6060 ] .. attempt to do that results in: HTTP Status 404 -/ type status report message / description
Question for mail fetching.
I made the setting for SDP mail fetching but it did not work. Currently, mail itself works in Microsoft Outlook but does not work in SDP mail fetching. 110 port is opened but ping is unable. Do I have to open the ping too? Thank you in advance. Sangchul Jung. Telemant.
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