renewing AMS NetFlow
hi All, how to renewing AMS on NetFlow, should i inject some file ? thankyou, hery
Report On Task Based On Group.
Hi There, I got a query from this forum that allows me to report on Tasks associated with a Request. The report includes the Request Local (Site Id) but I would also like to include the Task Owner Group. Is this possible? Many thanks!
Query/report on assets and agent
Dear Support, Can I please have a query compatible with build 8123 and MSSQL for the following information from the asset module: Only for the assets with the Servicedesk agent installed Required columns are: hostname, last date scanned, agent version, username, department, site. IP address Many thanks, Dean
Opmanager local monitoring broken since 10100
Hi, Since installing 10100 the snmp and wmi monitors I have set up for the server where the Opmanager service is installed no longer work. Testing the monitors fails. I have had a look through the Opmanager log directory and cannot see anything relating to it.. The vmware stats still work fine and testing the snmp credentials passes with no issues. Perhaps it is more an issue with writing polled stats to the database for this specific device.. Any ideas? Thanks
Change Management-Making additonal fields manadatory
How to make additional Fields manadatory in Change Request ??? Apperciate your inputs. Regards Zulfikar
Migration from SD+ MSP to Ondemand
Greetings. One of our customers wants to migrate his SD+ MSP to SD+ Ondemand. We understand that because the env. are different from SD+ (the accounts), this type of migration could not be possible, but my customer said that he didn't use this function at all. Or in another scenario, when can be available a MSP version of SD+ Ondemand? Regards.
Can we hide Cost field from Support Reps
I don't want support reps to see how much I charge customer for their hourly rates. Is there a way to hide this field when they enter their time?
dummylistview
I've had 2 technicians report a problem where they get a popup from time to time: They were getting this on build 8200. I upgraded to 8207 last night and I got this message for the first time. All users reporting this are technicians using IE9 or IE10.
Conversation visibility for requesters
At present only replies to the original requester are made public; replies or forwards to a different address than the original requester will always be marked as private even if the requester is CC'd on these. This is not an issue for the technicians but it is an issue for requesters who have elevated privileges and have been set to view all account \ site requests. When they go into the calls made by another requester, they cannot see any communication on this unless the conversations are marked
exporting last logon data
Hi all. I am using the Last Logon Finder and have no problem running the tool in our environment. I am running a report for a number of machines (75 PC's) and want to export a report to paper. When I click Last Logon Details I get what I want but in a small window that I have to scroll down through the data. I can't cut and paste, export or print this information and want to print a report or just get it out of there. Anyone know how to? Thanks
Change oid to CPU and Memory dial graphs
How i can change oid for CPU and Memory dial graphs. I use the evaluation license and need to know about it Regards. Miguel
Intervale Time not refresh Automatically
In Dashboard/Hosts/Applications View the Interval Time not refresh. I must select last day, last 24hour or something in order to refresh to real time. Why ?? If i press F5 to refresh my browser the time no update Please let me know anything Regards Miguel
Conflicting ManageEngine E-mail IDs (ServiceDesk Plus / SupportCenter)
We've been using ServiceDesk Plus for some time & recently another group has gone live with SupportCenter Plus within the business. When replying / forwarding e-mails the tickets are getting mixed due to the "##<request ID>##" format of the e-mails between systems. Old tickets are being re-opened & replies merged between the two which is not ideal! Is there anyway to change the base template / format for one system to prevent this or any other options?
Invalid License File
When I want to start service ServiceDesk Plus with run.bat file that prompt me "Invalid License File - Error Code 492" Before That I used Trial License. what should we do?
Upgrade DB from MYSQL to PostGresSQL
I just downloaded the newest version of Firewall Analyser and want to migrate from my old Win XP PC to a new Windows 2008 R2 64bit Server. However , the 2 year old install uses MYSQL , and the download from today uses PostGresSQL.... I know almost nothing about DBA , and can only find instructions for MYSQL to MYSQL -or- PostGresSQL to PostGresSQL. Help ? Many Thanks , Josh
Service Catalog sub catalog
Dear support, Can I creat sub catalog in Service catalog ? Thanks and Best Regards,
How to import inventory data in Service Desk Plus?
I want to importa data inventory in Service Desk Plus. How can I create a CSV file
Adding User defined fields into new Incident Template (Requester Details)
Hello, We would like to display a user defined field that we have setup pulling from AD called (Employee ID) in tickets under the Requester Details area. As shown Below in Figure 1 (Figure 1) We are able to see the information if we click on the edit User details button and then search fro the user. As shown in Figure 2 and 3 (Figure 2) (Figure 3) But as stated above we would like this to show in the ticket just as Contact number and Department do. Regards, Stuart
Can't approve the solution
Hi! We have a problem - we can't approve the solutions. Steps to reproduce: go to "Solutions" choose the solution that you want to approve choose "approve solution" write a comment click approve - nothing happens. SD version: 8206 We've tried different browsers: IE, Firefox, Opera.
Custom report crashes and cannot be edited
I have a Custom Report MTL- request By Requester, last month and it crashes when i try to run it. It also produces the same error when I click on Edit so I cannot do anything with it I suspect it is because the name has a comma in it. How do I delete the report Here is the error java.lang.NullPointerException at com.adventnet.servicedesk.reports.utils.ReportUtil.getReportQuery(ReportUtil.java:4921) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.editQReport(CoreReportDesigner.java:420)
syslogging user login/logout
Syslogging is not showing success/failure of users logins to PMP. Is this configurable somewhere?
What's the difference between Manage and Modify permissions when sharing a group?
So I setup some resources and groups as well se some users and groups. I then went to share a resource group with a user group and see I can choose from 3 different permission levels. I set one up as Modify and one up as Manage. I then went to view the resources in each group to see what the difference is, but I don't see any difference. Can someone let me know what I get by selecting the Manage option when sharing over the Modify option? These would be shared with users who are setup as Password
Delete Requesters with Active Directory Synchronization
Is there a way to have user accounts that have been deleted from Active Direcoty automatically deleted from the Service Desk requesters when synchronization occurs? I have realized old requesters that have been deleted from ActiveDirectory are still present in the requesters lists
Opening Called by E-mail problems
Good afternoon, I'm having problems receiving emails. When someone sends an email to the system service desk plus 8.2 build 8203 system is not opening a call automatically. Previously used a server emails that did not have security, we are now using e-mail on Google servers that have security (SSL), after setting up this new account on the service desk can no longer open called by emails and or perform interactions in open calls. When the user responds to an interaction called by his answering the
Move to new SQL server with archived data
We would like to move the database from our current SQL server to a newer SQL server. I found this article posted 2 years ago https://forums.manageengine.com/topic/move-from-one-sql-server-to-another-sql-server Is it still valid? What about archived requests? Where are those requests stored? Are they in a seperate database or just different tables or something within my live database? TIA Craig
Service Catalog - Items deleted
I am drafting some new service catalog items under a new category but have encountered some problems. I created a new service category and added a service to it. After customizing everything on the form designer, work flow, and requester view I opened a new window to verify that it had been properly added, which it had. I then navigated back into the service item and pressed "Copy Template" thinking that it would create an exact copy in the same service area with a name such as "Original
Infrastructure URL Monitors are Not Clearing build: 10100
This morning, we are seeing several infrastructure monitors which have not cleared, although the snapshot of the URL, shows the current status as clear. I notice this is not happening with URLs located under a device. We actually noticed this a week ago, but put it off to thinking it could be something we had done. But I can see now these are just not clearing when the URL in fact clears. I'll open a case.
ServiceDesk Plus 8207 Released
Dear Users, Hotfix 8207 over SDP 8200 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 8207 SD-50809 : The certificates used for signing the add-ons for Remote Control are expired. SD-50768 : Unnecessary shortcut created in desktop while taking Remote Control of a machine through agent. SD-50969 : Issues while upgrading from 8202 to higher versions - a) Due to inappropriate data in DynamicTables table,
Just a minor cosmetic update..
Would it be possible to request moving the "Account" drop-down box from aligning next to the "Getting Started" button to next to the "Quick Actions" button? I seem to be constantly having to scroll my browser right when I have a few extra columns open on my default view. It would be nice to have such an important item always fully displayed, no matter how you customize your view! Cheers Stuart
I NEED TO DELETE REPORT IN FOLDER
I have created a folder where I out specific reports, now how do I stop another person to save their reports in my folder and how do I delete the ones that have been saved already.
Download selected patches
Hello. Yesterday, we tried downloading selected patches, but DC ended up downloading other patches we did not select. Here is what we did: Clicked Latest Patches Filtered by Windows and then individual severity (All but Unrated) Each time we chose a different severity to filter by, ew selected all patches listed and marked as Approved. We then selected all listed patches from the filter set and selected Download Patches. The process started; however, it appears all patches listed under as Latest
Deploying HOSTS files
I am wanting to push down an updated HOSTS file to our remote site computers. What would be the easiest way to achieve this? I've had no issues deploying other software and patches to these computers in the past but not sure the best way to deploy the updated HOSTS file. It would just be replacing the existing one that is currently on their system. All of these computers are Windows XP Pro SP3 systems.
Email Not sending
Hi All, Was wondering when a ticket request for someone@gmail.com or external email addresss, does any body have an issue that email gets stuck in queue only happens when sent from service desk. as if you send email through outlook sends right away. Using exchange 2003. Any idea would be great. Regards Keith
TIckets are not SLA'ing
upgraded to build 8202 and while we are getting SLA warning emails, the tickets are not actually SLAing when they pass the due time... no flag, etc. Is anyone else having this? I have restarted the ticket system and that did not resolve the issue.... any ideas?
Custom E-mail Template
To whom it may concern, Is there a line item on the RoadMap for creating custom Email Templates based on a set of criteria? We would like to explore the possibility of creating custom notification rules for any internal 'additional fields' we have created. Thanks, Dan
Migrate from Service Desk 7.6 to Service Desk 8.0
Hi There, i have currently Server running Service Desk 7.6, we plan to make a new fresh installation on a new server for Service Desk 8.0 and make a backup of the "Service Desk 7.6 Server" Database and restore it to "Service Desk 8.0 Server", i found the option to backup the database & attachment. but i doudn't find the option to restore it into the other server, how can i do that ?
Change Recommendation History
Hi, Where can I find the log indicating the Change Recommendations (from CAB member) and Approvals (by Change Managers)? It seem that the History only logs the changes in CAB -group members. The important thing here, would be to record the actual Recommendations and Approvals made. Especially as CAB member seem to be able to change their recommendation any time. Actually, anyone with the Approval link can change the Approval. Can I run a report etc. from somewhere to view the log containing
Prod & Dev
We are looking at running both a Prod and Dev version of ServiceDesk so that we can apply patches to the Dev before going live with them. I was wondering if anyone else has done this? And if so do you have to buy a second license?
Approval Tab for PO
Hi, Can we suggest that for the POs, that there be a separate Tab to Track Approvals (kind of like in Change) so at a glance it is easy to tell who has/hasnt given approval? Thanks.
Where can I see alarm message in the script template
Hello, Help me, please I created script template of opManager. Launched it on server. It work fine, but I want check conditions of threshold details. Where can I see alarm messages and status check conditions of threshold details??!?!
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