Hello,

 

We are currently on ServiceDesk Plus version 8.0.0.0 Build 8208.

 

In the product type tab, at the top there is an entry without a product name.  I am unable to delete it, it gives the following error message "FAILURE :Product Type is being used by a module. Hence cannot delete it."  Also I cannnot edit it, it just hangs at the "loading please wait..." pop up.

 

I have tried to find where the dependancy is, in Products and Vendors but I cannot find where else it shows up. If at all possible, I would like to delete it and help help would be great.

 

Thanks,

 

Kenny