Acknowledge Requester by First Name?
Hi.
I'd like to be able to acknowledge the requester by their first name when they receive an automated response to the creation of a new request.
However, when building the text to be sent (i.e. "Customize template" for "Acknowledge Requester by Email when a new request is received"), there is no "First Name" option, and all we're given as an acknowledgement name is "RequesterName".
Is it possible, with how it is now, for me to add an option like this?
steven
I'd like to be able to acknowledge the requester by their first name when they receive an automated response to the creation of a new request.
However, when building the text to be sent (i.e. "Customize template" for "Acknowledge Requester by Email when a new request is received"), there is no "First Name" option, and all we're given as an acknowledgement name is "RequesterName".
Is it possible, with how it is now, for me to add an option like this?
steven
Topic Participants
reinhold_me
ServiceDesk Plus
Joe Sverak
Bradley Munsen