Say for instance, you are managing two support groups - hardware and network with the 

email IDs hardware@domain.com and network@domain.com respectively. The two mail 

IDs are linked to a single mail account that is fetched by ServiceDesk Plus. So on 

configuring the group mail IDs, e-mails sent to hardware@domain.com are automatically 

assigned to the hardware group and the conversation threads possesses the group mail 

ID in the address field.

I have MS Exchange 2010. There are 2 emails: servicedesk@domain.com and hardware@domain.com.

I have account servicedesk with email servicedesk@domain.com.
I have created alias "hardware@domain.com" for account servicedesk.

Email servicedesk@domain.com is fetching by "pop".

I have created Support group with email hardware@domain.com. Then I had sant email to hardware@domain.com.
SDP have created Request but have not assigned support group.

Can you help decide this problem.