lunch executable files within helpdesk tickets

lunch executable files within helpdesk tickets

hi,

is it possible to create script to lunch exe files within the service catalog templates?

we have certain template which use request to delete certain transaction in our ERP, the requester usually submit the transaction number and then it goes to approval and then to IT, what i'm trying to do is to allow the approval person to click on a script to lunch the exe file of the ERP and show him the transaction before he approve it,

within our ERP we can usually create .VMX files which include cmd like this:

LSASTART
VMREQENT~PR00114

the VMREQENT is the exe file and PR000114 is the transaction ID,

any idea if this is possible to do it within servicedesk? or if it can be done using different tools?

thanks,

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