Group Mail Settings
Hello,
Need some advise if this is the best way to address this problem.
We have a Support Group called NOC which handles all escalations and major incidents. The group email setting in SDP is set to NOC@domain.com. The NOC however is also the same team that handles b2b related incidents which are sent to b2bsupport@domain.com. Within Exchange there is an auto-forward rule for b2bsupport@domain.com to go to NOC@domain.com.
If I update the Group Mail Settings of NOC to include both NOC@domain.com and b2bsupport@domain.com will the the tickets generated be automatically assigned to NOC?
Thanks in advance.
Need some advise if this is the best way to address this problem.
We have a Support Group called NOC which handles all escalations and major incidents. The group email setting in SDP is set to NOC@domain.com. The NOC however is also the same team that handles b2b related incidents which are sent to b2bsupport@domain.com. Within Exchange there is an auto-forward rule for b2bsupport@domain.com to go to NOC@domain.com.
If I update the Group Mail Settings of NOC to include both NOC@domain.com and b2bsupport@domain.com will the the tickets generated be automatically assigned to NOC?
Thanks in advance.