ProCurve 2650 soft H.10.38 banner and "Press any key to
Hello, How to clean an inscription: " Press any key to continue "? ScreenShoot 1 ------------------------------------------ ProCurve J4899B Switch 2650 Software revision H.10.38 Copyright (C) 1991-2007 Hewlett-Packard Co. All Rights Reserved. RESTRICTED RIGHTS LEGEND Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subdivision (b) (3) (ii) of the Rights in Technical Data and Computer Software clause at 52.227-7013. HEWLETT-PACKARD COMPANY, 3000 Hanover
Incorrect IP Address on Monitor
We have an IIS monitor setup that constantly shows that the resource is down. The hostname displays the incorrect IP address. Next to that in parentheses is the correct IP. I have tried deleting the monitor and recreating it and it still shows the wrong IP and that the monitor is down. We have a windows monitor setup for the same host and there are no problems with the IP address for that. Any help/advice would be appreciated.
Close Button on New Tasks Screen
Inside the tasks, you have a delete and edit button. Can you put a close button? It would make things simpler from a usage standpoint rather than spot editing to close.
Asset combobox in new request form
Hi, currently the asset's combobox only shows the name, unfortunately it is not always easy to understand what type of asset it is, as shown below: My proposal is to add the asset type, such as below: in addition, it would be greatly appreciated you can also select the assets that are associated with the Department of the selected user (Asset assigned to the department but to no users), such as common printers.
Hide Tab -reg
Dears. I want to share the 'Solutions' Tab to my all office staffs in SD+ . Suppose if i create one user exclusive for these case, But 'Home' & 'Support' will come automatically when create user for 'Solutions' Any possible to hide 'Home' & 'Support ' tab ? Because some body click the both tabs and also ask internet facility instead of instranet. pls help us shakthi
Hiding priority from self service users
Is it possible to hide a Priority level in the Self Service portal so that user's can't select it?
SD+ Incident Template work log
Dear, We are currently testing SD+ and so far so good... But still I miss 2 crusial features which are a bit of an anoyance. Our Technicians use several incident templates... What I would like is that the Technicians name is set as the person who is logging the ticket. Second thing is when using a template, it's possible to add a solution and already close the ticket on save, but because there's no work log added, this template always comes back that it cannot close due to the work log. The work
Time Elapsed definition
Hi, I'm running reports to find average time elapsed on certain tickets. Is Time Elapsed referring to the time the request is "closed" minus the time the request is "created"? Or is it the "resolved" time minus the "created" time Jeff
How do i make sure all conversations and emails are normally marked 'public' ?
Hello all. I am confused how the system decides which requests.. and which additions and responses to a request will be marked 'private' vs 'public'. in most cases we want every thing public . . I found a response which indicated that i could change the processing.. but when I follow the path outlined in the response I cannot find a similar configuration path in my system. I suspect that the response was from an older version of Support Center Plus We are running Support Center Plus version
Problem: Associate Incident
Why requests what are created through templates in the service catalog, I can not associate with the problem? All other requests associated well
How to remove AD Audit Plus NTService
How do you uninstall the AD Audit Plus nt service?
Pointing ADaudit to MS SQL server
The instructions in Help in ADaudit say "Please install the corresponding SQL Native Client & Command line Utilities in the ADAudit Plus machine as per the SQL version and CPU type of ADAudit Plus machine." This is for a Remote MS SQL server, so which version are we to use? Also, under that section it says "Note: After clicking on the above Download link, in the Microsoft website, please click on 'Install Instructions' and Download." When we go to Install Instructions, there are over a dozen different
How to view who modified msexchmailboxsecuritydescriptor?
In User Management Reсently Modified User report visible change events Exchange attributes of the user account. 1. Is there a way to see all/any changes Exchange attributes in a separate report? 2. Create alarms to such changes? 3. See the history of changes to Exchange attributes on the user? If the answer to all three questions - "no", then when will it be implemented? We need to understand whether or not to renew the subscription for this product in the next year or buy something else. Best Regards,
Time based thresholds
Hi, Can we set multiple thresholds based on time ?,for example in the morning time i want CPU utilization to be 90% , and during night time CPU utilization to be 95%.because of this i can reduce unwanted alarms. can we do this using script monitoring? can we do this using REST API feature by accessing opmanager database? thanks in advance. Regards, Srikanth
Cisco 1941 IPsla
Does Cisco 1941 support Wan RTT ?
Exchange 2010 Monitoring
Hello, We are on version 9 OpManager (Build 9101). I am wondering if the monitoring features work well with Exchange 2010 servers? Thanks, TT
What is the impact of deleting a support rep on requests they have previously been involved in.
We have had some staff turn over. We would like to delete support reps so we can use those licenses over again. When we delete a support rep.. what will happen to tickets they have worked in the past.? Will they still show in the ticket history, or will deleting the user cause some confusion in the tickets they have worked in the past? Thank you Steve Pustell
A constraint violation occurred - when uploading picture
We get this error when trying to upload a picture in a user's profile. The picture seems to meeet the requirements of under 500KB and file type of .jpg. Not sure what else could be the issue. Also, are these images kept in AD? Are they the same field that Outlook 2010 uses to add/view pictures? Thanks
[Req] vrf aware device backup
I'm managing a few hundred CPEs which reside inside Cisco VRF's without any internet connection whatsoever. I'm looking for a way to backup the config of these CPEs as telnetting to them manualy from the CLI is a bit time consuming :) (log onto device, then telnet into CPE inside vrf:) telnet 1.2.3.4 router# telnet 10.0.0.1 /vrf CUST-A cust-a#show run save ouput as backup cust-a#exit router# telnet 10.0.0.1 /vrf CUST-B cust-b#show run save ouput as backup cust-b#exit etc
Netflow Documentation/Books
Hello Community, Can someone let me know if there are any books / documentation (other than 'help') that exists that we can learn from on how to use Netflow Analyzer? Cheers Carlton
Sample Troubleshooting Reports
Hello Community, I'm in the process of evaluating Netflow Analyzer (and so far liking what I see). Can someone provide sample reports that can generated. Please attachment. I would like to see what other criteria other users have added. Cheers Carlton
Interface Index Query
Hello Community, I've configured netflow on our gig 0/0 interface. In the attachment you will see 3% input traffic for Gig 0/0, 33% for IfIndex4 and 0% for IfIndex7. Can someone please explain the differences in the percentages and what does IfIndex4 represent? Cheers Carlton
Router Interface not Viewable
Hello Community, I'm evaluating Manage Engine Netflow Analyzer. However, I'm not able to see the routers interface. I have configured the router with the following Netflow Configurations: show flow monitor Flow Monitor FlowMonitor1: Description: User defined Flow Record: FlowRecord1TopT Flow Exporter: NETFLOW-TO-ME Cache: Type: normal Status: allocated Size: 32768 entries / 2097276 bytes Inactive Timeout: 15 secs
Incorrect Path when adding a new Software Package
When adding a new software package, DC adds it successfully, but the path showing on the administrartion site is different than the actual path where the files were actualy uploaded. This results in errors when the package is deployed, like (Path not found) The path showing on the admin portal: swrepository\1\swuploads\SoftwareName The actual path where the files exisit: swrepository\DCSWHttpRepository\1\swuploads\SoftwareName Why is this happening and how can we fix it? Thanks,
is it possible to setup a non-technician user with permissions that enables them to VIEW requests from a certain site only
Hey guys, just wondering if it is possible to setup a non-technician user with permissions that enables them to VIEW requests from a certain site only? Cheers
Deleting old requests
I'd like to delete all requests over 18 months old to save space. Currently we have over 107,000 requests many with attachments that are no longer needed and bloating up our database. We have used the "Archive" function but the DB is still huge and filling up our SQL server. Can you advise the best way to get rid of these old requests? Thanks.
Bulk IP Scope SQL Query
How would I be able to execute a query to bulk-import a list of IP scopes into Desktop Central? I have imported my remote offices, but no functionality exists for doing the same with IP Scopes. I have a CSV that contains my desired IP scope and the remote office name. Can a query be produced to import this, or is there an interface through which I could dump it into DC8's database? Currently I have the CSV format structured: REMOTE_OFFICE_NAME,SCOPE,SUBNET Store 585,10.50.85.0,255.255.255.0/24 This
Total allocated bytes show wrong values from oracle tablespace monitoring
We are testing Application Manager and some of our oracle tablespace monitoring is showing wrong values for Total Allocated Bytes. Below is the image of a problem monitor. See the users tablespace is showing 32,767 Allocated Bytes and only 640 Allocated Blocks(that is the correct size of tablespace 5Mb).
AppManager 10 - SAP Java Connector not found in the classpath.
Guys, How are you doing? I'm trying to install the SAP Server & CCMS plugin but I didn't make this happens. I did exactly what the Prerequisite told me to do but I haven't result yet. When I try to add a monitor after this procedure it appears the following message: "SAP Java Connector not found in the classpath." I'm using a machine with the following configuration: S.0 = Windows XP SP3 (x86) RAM = 1024 MB HD = 20 GB This is only a virtual machine that I'm using it to make this test
Merge by subject?
Is there a way to merge requests by subject? Many users respond without the ticket number and that creates new tickets Thx, Franck
printer showing in workstation
hello i'm having a printer that is always showing in the workstation what is the solution for this problem
Change Order Approvals
Is there a way to not have to make a change order approver a technician? Currently an approver must be made a technician in order to access the change tab.
Progress Bar When Restoring
Is there anyway that i can truly know the real restoring progress?
Is there a way in AD manager to get a report of what each user and group has access to and what this access is?
Is there a way in AD manager to get a report of what each user and group has access to and what this access is? I am trying to do an audit of permission to give to manager so they can review but I am struggling with how to get the information to them. Thanks
Set an email address as the set as reply address
I can see in ADManager Plus that you can add email addresses to an exchange 2010 account but I do not see the option to set it as the reply address? Can this be set through ADManager Plus?
SLAs for Service Requests vs Incidents
We have two issues with SLAs. We created a set of SLAs for Incidents and one for Service Requests with the intent that they would have different urgencies and impacts and therefor different due dates. However, with only one Priority Matrix available, the only due dates calcuated are those we created for incidents. How can we establish two different sets of due dates based on the Request Type. The second issue is related. When I created the urgency types for the Request type Service Requests,
Moving reports to another SD+
Hello, Not sure if this is possible but worth asking! I have an installation of SD+ that 2 departments have shared for several years. They are now splitting, with one moving to a new instance of SD+. They have a lot of reports set up, is there a way to migrate these across or an easier way of copying them rather than a manual creation? Any help appreciated. Thanks, Mike
Cannot delete technician
I have deleted a technician from the technician list but he is still being assigned tickets via the round robin feature. The only place he shows is in the scheduler and under technician when trying to create a request. He is not listed as a technician or requester. it seems as if his technicain account is hidden. I saw a relationship associated with the department he used to be in but when I clicked on his name I received an error.
helpdesk tab of dashboard not showing for site restricted technician
we are trying to set up a site specific help desk where that sites technicians respond to that site's users. we have configured the user roles, assigned the site to the technician. when the technician logs in they see only their site tickets, so this works fine however, on the dashboard view, they only see the Change tab (part of the 'Problem and Change' tab), as they do not have problem access, and they do not see the 'Assets' tab as they do not have access to Asset - this is good behavior so far.
Cannot see new Service Categories in Request Catalog
I've added some new Service Categories which I'd like users to be able to choose from in the Self Service Portal but they are not visible here. They can be seen by the Technician alright. How can I make these visible to the Requesters?
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