Notification on Escalation not customizable??
Most of the notifications can be customized by the administrator.
It seems that the mail sent during the escalation procedure is fixed.
Biggest disadvantage is that there is no link the the request. Also the technician is not listed in the mail.
Is there a way to change the layout of this notification?
It seems that the mail sent during the escalation procedure is fixed.
Biggest disadvantage is that there is no link the the request. Also the technician is not listed in the mail.
Is there a way to change the layout of this notification?
Topic Participants
ankit
f.alvau
ServiceDesk Plus
New to M365 Manager Plus?
New to M365 Manager Plus?
New to RecoveryManager Plus?
New to RecoveryManager Plus?
New to Exchange Reporter Plus?
New to Exchange Reporter Plus?
New to SharePoint Manager Plus?
New to SharePoint Manager Plus?
New to ADManager Plus?