Exchange in conjunction with SDP
Is anyone using Exchange with SDP? We've been told that it works and have been given some kind of documentation saying so, but the fields aren't available to edit.
We're coming from a spiceworks installation that attaches to our helpdesk e-mail. When new e-mails are received, SW pulls the e-mail and creates a ticket out of that e-mail.
Is this functionality available in SDP?