Dear Support,

I need to make sure my understanding about automatic assign technician. I've defined the responsible technician in the incident category and I think that when I choose that category, SDP will assign the responsible technician which have been defined automatically but it doesn't. 

So, I need your confirmation about this feature that SDP can or cannot automatically assign technician which was defined in "assign to technician" in incident category. If it can, How do I configure in SDP to enable this feature

Best Regards,

Narin Chaipredanan