Collecting Warranty information during asset scans - how?
When doing asset scans, how do I get warranty information? This data isn't being returned when I do asset scans. Right now, I'm just testing on scanning about 10 Dell servers. It collects all the hardware/software, including the service tag ID - but not the warranty information. is there some setting I need to check off or something? I am using Service Desk 8.1.0. Thank you
Software deployment using bat
When using a bat to install a software, once the bat is executed endpoint central will show as successfully executed even though the software is not installed. Is there anything to do to report the failure of the installation and maybe retry
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Greetings from ManageEngine! Join our OpUtils free training session where you can discover valuable insights, techniques, and efficient methods for monitoring your network's IP assets, DHCP servers, switch ports, rogue devices, and more. Secure your spot
Scheduled Reports Email
Is there a way to have the information in the report emailed in the body of the email instead of an attachment? Thanks!
api v3 get image from description (notifications or notes)
Hi! use 14.5 Build 14507 I noticed that I can get an image from request's description, use this request: /api/v3/requests/XXXXX/images/XXX?key=*image_token* but when i try to get an image from notification or note's description: request: /api/v3/requests/385431/notes/88225/images/1254?key=bd2e40fb7041610e18927e173b88b317ebc792ed885b81b31954cd040434b08f1de3b954a08f1a467b16da2cfdfb6cc7ef655e6ff78e337cc5705b0839e2a26dc2e6f267
Another slow Monday
Anyone else noticing slowness, or is it just us? Our users are reporting slowness and various errors.
Appx Installer vulnerability - CVE-2021-43890
Does anyone know if this affects all Windows 10 versions? And if yes, how would one update this on all endpoints? Can Desktop Central support/deploy this patch (msixbundle and appx files)? https://msrc.microsoft.com/update-guide/vulnerability/CVE-2021-43890
Endpoint Central Support for Windows Store App Patching and .APPXBUNDLE Deployment
As applications from the Microsoft Store become increasingly critical for business operations and security, it is essential to ensure they are regularly updated to address potential vulnerabilities and compliance requirements. This is particularly pertinent
Need Cert for 6400 ADSS
I'm trying to upgrade our version from 6303 to the latest but when I try to install the 6400 update I'm getting a "Signature does not match with any available certificates" error. I downloaded the latest one but that doesn't appear to work for this build.
Performance / Outage
It seems that every Monday for a few months now SDP Cloud has been very slow. Today I am getting error messages, blank page loads, and every other type of system issue you can imagine. Any performance or issue is not ideal, but for me, we have a major
active directory -attribute sync timing?
Understanding User Sync Speed in Ad Manager Hi everyone! I recently noticed something interesting in Ad Manager. When I update certain user attributes in Active Directory (AD), like email addresses, they seem to appear in Ad Manager almost instantly.
Logout after a certain time of inactivity
Is there a way to configure ADAuditPlus so that a user is automatically logged out of AD AuditPlus after a certain time of inactivity in ADAuditPlus?
Last version of endpoint central
I would like to know how to find out what is the latest version of service packs available because I am not being notified of new versions. I had opened a ticket in the past and they had sistamted the problem but now it's happening again. I am stuck at
App Catalog never loads
Hello, App Catalog never loads on my devices. It just stays in loading apps screen...any idea? Thanks!
Active session in Service Desk Plus
After last update of the product we started receiving this error to the techntians Please let us know how to avoid it, and how to disable it. It is annoying and prevents us from using the system. thanks
How can we merge certificates?
Hi Friends, My SDP integration with Analytics Plus and Endpoint Central is facing with SSL related error and I need to generate separate certificate file (jssecacerts) for both server via Gencert.bat file and merge them together I have read the solution
Azure AD SAML SSO and AAD joined devices (docs outdated)
We've recently set up SAML SSO authentication to Azure AD on our PMP instances. All configuration was done according to the ManageEngine guide Configuring SAML Single Sign-On (SSO) for Azure AD Users (manageengine.com) However some users reported the
Unable to connect to the EWS server
Hello. I want to set up receiving incoming messages from the Exchange mail server. In the Mail server settings, I specified an EWS connection I looked at the address bar in the Exchange server settings. The authorization data is up-to-date. Authorization
How can we auto. set Schedule End Date on the Task which is also -3 Days from the Request Dueby Time?
How can we auto. set "Schedule End Date" on the Task which is also -3 Days from the Request Dueby Time? Use Case : We are setting (assigning) SLA on the Service Request dynamically based on the request additional field value (picklist) and based on the
When executing an application for example Google that MDM executes an application necessarily the one that I decide.
I would like that if I run an application X, this application runs in the background my application Y, for example I have google and I have my global protect then when I enter google I want to send it to call automatically, but I did not find a way to
Report for recently applied patches
I am looking to run a report for any patches which have applied patches within a time period. It will need to show at least the patch name/description, date applied, the endpoint that the patch was applied too. Can anyone help with that?
New issue intrduced lately on Amazon Linux 2023
We have a Linux monitor that creating an alarm regarding collecting data from NIC. Any idea what is the command it is using to collect this kind of data ?
I considering replacement older OpManager to new one.
I considering replacement older OpManager to new one. Please let me know the following information for consideration. 1) Could you please tell me the specific steps to migrate the alert data and performance data from the old OpManager (version 12.4) to
Is the Secure Gateway Server Still Needed When Migrating to Endpoint Central Cloud?
Is the Secure Gateway Server Still Needed When Migrating to Endpoint Central Cloud?
Servicedesk Plus Standard 404 error
Dear, After OS update Servicedesk gives me this error I have restored licence file from backup but on every service start it gives the same error. As You can see the license is renewed i February.
New vendor for Netflow
Dear team, I tried to monitor Eltex(vendor name) router on NetFlow. But looks like there is issue with monitoring bcs NetFlow doesn't know how to work with devices from this vendor. Issues: I cannot open device summary, NetFlow cannot collect data about
Intune Intergration
Why ist in our Third Party Tools no Intuen Integration available? We are using
Email Commands with Line Breaks
Is it possible to work line breaks or formatting into Email Commands for ticket creation? I have asset info going into one field. I'm trying to get it to go in this format: @@New Hardware Assets=MODEL - Z24f ASSET TAG - LIS200814906 SERVICE TAG - CN43420VWT
New app request from ME MDM app
Is there a way for my users to request a new app from their devices? Usualy users send me e-mails with new app requests, it would be easier to request the new app from the ME MDM agent app. Thanks
Templates with thresholds set
I've begrudgingly had to move from Zabbix to OPManager, I'm surprised a paid product requires so much manual configuration vs a free product that's basically ready to go once installed. The templates in OPManager seem to be mostly unfinished, some have
Display Name Reverting to DNS Every Discovery
I have configured display names for each device I have in OpManager, however, every time there is a re-discovery or discovery scheduled run the display names revert back to the DNS. Is there a way to stop this from happening, and configure what it decides
Upgrade failed due to a Postgres migration error. 14600 to 14720
Good afternoon! when migrating from build 14600 to 14720, an error occurs when trying to upgrade postgresql to version 15.2 Upgrade failed due to a Postgres migration error. However, you can continue to use the previous version of the application without
ManageEngine ServiceDesk Plus 14.7 Build 14730
I get an error when I want to make incoming and outgoing settings as Microsoft Graph. I ran these 2 queries, they are attached. select * from incomingnewsserver; select * from outgoingnewsserver; I want to connect to the database and delete these settings,
Found odd issue with latest version
If you click here: Keep clicking and this happens:
Expand Multiline Fields
Is there a way, presumably through Page Scripts, to fully expand or set a desired height for a multi-line field when viewing a request? I'm building a new form and I have 4 Multi-line fields that have a lot of summary information that is needed at a glance.
Exchange Reporter Admin Audit Logs - X-Forwarded-For
Hi, We have enabled X-Forwarded-For on our load balancers and enabled this option in Exchange Reporter so now the OWA/ActiveSync logs show "realip" of incoming connections rather than the IP address of the VIP on the load balancer. However, we have also
Require MDM on Phone for app access?
Is there a way to require the MDM before the apps added to the app catalog can be used, for iOS and Android? For example I can't go and sign into Microsoft Teams or Slack without the ME MDM installed on my phone. We don't use managed devices, BYOD.
Regarding OPM using SNMPV3 to monitor anomalies in Cisco switches
Hello，OPM ver：12.6.121 i use smnpV3 to monitor Cisco sw C9200L-24P-4G。The voucher is displayed normally, but the model cannot be displayed properly. Using V1 is normal.
Change Template Access Control
Good day ServiceDesk Community, I have different groups of Technicians with different Change management needs, and as such would like to control access to different Change Templates based on the group memberships or technician data. For Example: My ERP
Form rules for assets
Hello I'm wondering if Form Rules for Assets will be introduced to SDP Cloud? I have a need to disable the name field in the Asset form so that techs can not change the name of the asset. Changing the name and other details of the asset by unauthorised
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