Regarding OPM using SNMPV3 to monitor anomalies in Cisco switches
Hello，OPM ver：12.6.121 i use smnpV3 to monitor Cisco sw C9200L-24P-4G。The voucher is displayed normally, but the model cannot be displayed properly. Using V1 is normal.
Change Template Access Control
Good day ServiceDesk Community, I have different groups of Technicians with different Change management needs, and as such would like to control access to different Change Templates based on the group memberships or technician data. For Example: My ERP
Form rules for assets
Hello I'm wondering if Form Rules for Assets will be introduced to SDP Cloud? I have a need to disable the name field in the Asset form so that techs can not change the name of the asset. Changing the name and other details of the asset by unauthorised
create a customised PCI
Hello I want to create customized PCI compliance based on the security standards of my company. Does the firewall analyzer offer me the option to do that or not? thanks an advance
Effects in a domain of taking ADManage Plus and ADAudit Plus offline
So I need to upgrade ADManage Plus and ADAudit Plus to the latest versions, we're a couple versions behind but I've never done it before. This is a 24/7 kind of place and I can have no downtime without a good reason (and an explaination). I need to do
Why is AD Login on by Default?
Scenario I have 2 Portals that are hosted for clients. 1 we set up on version 11, and upgraded to version 14.6, and works correctly, AD import runs, it imports the users and the users can not sign in until we edit the profile and click the allow login
Approval Link: Invalid Key : Key could have been changed manually or would have been an old one.
I am trying to send approvals to a distribution group so that any member of it can click the link to approve a request, but users get the following error when clicking the $ApprovalLink: Invalid Key : Key could have been changed manually or would have
Adding SMTP Email Address to Re-enabled User
Hello, I have an offboarding automation that includes hiding the user from the global address list. I recently created an automation that unhides the user from the global address list when their account is re-enabled. We have a hybrid Exchange/Office
Software License Character Limit
Is there a way to increase character limitation for the license key field? a workaround I currently did, is to create a multiline additional field. character count of license key approx. ~1000-2000
Missing search results (Lucene index) after upgrade to 14.7 Build 14700
Hello, After upgrading ServiceDesk Plus from 14.3 Build 14304 to 14.7 Build 14700, we are now missing the vast majority of our Global Search results across all modules. Queries that previously returned hundreds of results, dating all the way back to 2016
Service stop automatically.
Hi, everyone. I start the Manageengine Service Desk Plus MSP service, but then the service stops automatically.
Gives error code: 10000 when executing C: \ Program Files (x86) \ ManageEngine \ ServiceDeskPlus-MSP \ bin> run.bat command
Please tell us
Grey screen when using RDP
Hello, when i get a rdp session to one of my servers through PMP, it shows a grey screen. Same when connecting directly through RDP. It is a VM running windows server 2019. Any solution for this? Thank you.
File size on videos in solutions
Finally we have video support in solution, but it says that it's limited to 10 MB videoes? Is it possible to change this limit to like 99 MB as we can do with attachments?
How to implement custom script cascading selections in Change Template?
when I add a New Service Form Rule , There is Excute Custom Script action to choose; But there is no in New Change Form Rule . why ? if I want a Custom Script in Change Template , how should I do ? thanks
HP EliteBook 850 G7
Having an issue trying to deploy a standalone image on HP EliteBook 850 G7. The laptop boots to OS Deployer with an error "Network driver not available or not matched in bootable media..." I've downloaded both the HP branded driver and the intel driver
Publishing ServiceDesk Plus via Azure Application Proxy
Hi there, I wanted to know if is posible to expose the ServiceDesk plus on-premises through the Azure Application Proxy service with Azure authentication support. The AD FS service used by my organization is under attack(Password spray Attack and DOS) and we would like to migrate the authentication service to the Azure solution. Please help. Thank you and Regards, Claudio
Upcoming enhancements in Requests, Zia,Asset, CMDB in ServiceDesk Plus Cloud
Dear Users, We are elated to announce the upcoming enhancements in Requests, Zia,Asset, CMDB in SDP Cloud.Below is a brief run-through of the same. Request Last Updated By Requests now support Last Updated By field and can be viewed when added to request
License--
We forgot to purchase the OS Deployment feature upon renewal--My supervisor purchased this option & has received an updated license. How do we install the updated license to Manage Engine?? Thank You Thomas Budnik
SDP on prem deluge custom function doubts
Hi, Team, is there a way to know previous field values on Deluge, for instance, when you have a custom function triggered by a business rule and want to know the previous technician's value when you have the condition "Technician is modified"? The requestObj
Select Service Requests templates in Business Rule
SIMPLE QUESTION and REQUEST to Manage Engine... Why aren't Service Requests available in the Request templates for a Business Rule, but Incident Templates are? Just another example of where you need to do more work on selections for Incidents Vs Service Requests. Your product has been plagued with these examples of basic and expected functionality for years! Instead you try and race ahead with new features that are less popular.
Exporting all ticket data types
We have used resource info questions heavily in service request forms. I have a request now to export all this data for specific forms. I know that these types of questions are not usuable with the built-in reporting function and also not found in ZOHO
Postgres migration error during upgrade
Hello how are you? I hope it's ok. I am trying to upgrade from version "4.2 Build 14205" to the higher version. But I get an error during the process, the error is the following: Upgrade failed due to a Postgres migration error. However, you can continue
Request technician assignment notification via ms teams
is there any way to assign tickets and have notifications be provided by Teams direct chat and to a common teams channel via a SDP Bot?
Anyone using Twilio for SMS message sending?
I'm trying to get the Server Settings 'custom' page to work with Twilio's API to send messages and so far I've not hat much luck, I hope I'm just missing something obvious. Are you actively using Twilio as your service provider and if so what parameters did you have to pass from ME to get it to work? Thank You, John
Install Firefox and realmd in Ubuntu
Hi, I'm using Patch Manager plus latest and we also have a ubuntu version 22. there is no Firefox and realmd install before in this ubuntu. May I know can we use Patch Manager plus to install Firefox and realmd directory? if so, may I have the step?
Use ADAuditplus to find zombie accounts
Hello, Is there a possibility in ADAuditPlus to track accounts who are: -Active -Not used 4 a long time. (e.g. based on last logon attempt) With a report like this, we could be able to find 'zombie accounts'. kind regards
Create rule with time elapsed condition
Hello, I am trying to create a rule with a condition based on how long a request is open for but i cannot seem to be able to find anything similar that calculates how long a request is/has been opened for? Is there a way to create a rule based on elapsed
Questions about function definition, reuse, and storage of confidential information
hi admin: If I access an external system within a custom function, and accessing the external interface will involve the need for sensitive username passwords, is there a place to store this confidential information? Also, can I wrap a block of code to
Error when upgrading from service desk build 9.4 build 9400
We are using the free version for service desk and getting the error below when upgrading the application Aug 13, 2023 9:57:56 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : Change statuses with notification content as empty
CPU Usage for all divices
Main dashboar has an CPU usage widget but i can only see Cisco devices and i wold like to see all switch brands in one widget, is that possible?
How to add Primary IP Address for Assets discovered by UEM Agent
The UEM agent scan is returning multiple IPs configured on assets like cluster or Virtual IPs, IPV6 IPs and in case of load balancers, IPs configured in multiple VLANs. I want to assign one IP address from these as the Primary IP Address but I am unable
iPhone Enrollment Setup Not Working
We recently setup the Manage Engine MDM in our on-prem Endpoint Central. iPhones we purchase from Verizon automatically get put in the Apple Business Manager, which is set to automatically sync to the MDM server. I have had one successful user get through
Exchange Reporter Plus build 5717 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5717. Features: Archive Mailbox Size Growth report: This new report shows the growth rate of archived mailboxes over a specified period. RPS Connectivity report:
How to set Current Logged-in Technician as "Change Owner" while raising the Change Request?
Dear All, We have a Default Field called "Change Owner", and we want to set it as a current logged-in technician (by-default) while he/she raising the change request? Is it possible to set it through the Change Template FAFR? Regards, Wajahath Farooq
build number mismatch found between backup buildnumber and buildinfo buildinfonumber
I have SDP ver. 13.0 Build 13000 and I made a backup. On another computer I have a clean fresh instal SDP ver. 13.0 Build 13000 downloaded from your site. When I try to restore database I get error { build number mismatch found between backup buildnumber
Cannot able to Update Task Description based on Request Description/attributes
Dear All, I was following the Link Knowledge Base article to update the Task Subject and Description based on the Main Request Subject, Description and request attributes on task. While following the steps it update the Task Title but it won't update
A Query Report that will show that if a ticket has gone through a specific support group.
Service Desk Build: 14.3 Build 14304 Requesting for assistance to create a query report to show me tickets that has gone through a specific group. Here is how my ticket flows, after a ticket has been filed, it will go through a support group for approvals
AD AUDIT Plus fails to load
All other feathers of Manage Engine appears to work but when we attempt to load into ADAudti Plus we are greated with this screen.
OS Depoyer fails to assing static IP
I am attempting to deploy images via bootable USB. We do no use DHCP in our environment, so when booting in to WindowsPE we have to assign a static IP address. I fill in the requried information and click "Save" and get the following error "Static IP
Monitor Specific Disk
How we can monitor specific disk? Example monitor disk transfer rate for disk 2 only.
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