ADSelfService Plus' build 6410 released with issue fixes
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6410. Issue Fixes An issue that occurred from builds 6407 up to 6409, where the User Attempts Audit Report displayed the ADSelfService Plus server's loopback IP address
Extract Data from a Filled Fields to Notification
Hello, I need help with setting up a notification to send an email when a specific template, like "new staff” is created with all necessary information filled in. I want to extract the filled data from the fields that exist in the template and include
error restoring data
i have issue when restoring data in ManageEngine service desk plus from one server to another , although the database are same version and also ManageEngine same version and build number . it show error in restoredata.bat "error restoring db "
Unable to send via email Forgot password, error message
Click the Forgot Password Send link, and it will show that the sending was successful, but the relevant email cannot be received. Check the Log for error messages. Subject : Password reset link for XXX SystemNotification : true" ERRORMODULE="MAIL_SENDING"
License Issue
I am using Manage Engine Service Desk Plus free edition. I am facing the license issue after 1 year. Is this free version available only for 1 year?
send notification failed
I can not respond to email, failure appears. Here and print logs. Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
404 error when downloading patches to client
Hi, I am trying to deploy a large number of patches to several systems using Desktop Central but am seeing a 404 error when the Desktop Central Agent begins downloading patches. I deleted them via Desktop Central and re-downloaded them but am still getting
Eventlog Analyzer export to CSV really slow..
Hi, I'm sure I'am not the only who noticed this.. Basically I am trying to export a search result about login event that is made up of about 2 million rows. Based on progress I see it should takes few hours to complete. How can it be so slow? Is there
Software inventory shows multiple entries per machine
In the Software Inventory of Endpoint Central I have many items that appear multiple times per machine. See the image below, I've already found the suggestion to set the two registry values, in the HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\AdventNet\DesktopCentral\DCAgent\Inventory
Use OPMANAGER to monitor and already monitored sever with SCOM
Hello Community, I need to know if it's possible to monitor the same server with SCOM ( already installed ) and OPManager agent ( I have to install ). A customer is asking if it's possible to have the two solutions for monitoring the same server
Google fixes a high-severity vulnerability in Chrome 125.0.6422.112/.113 stable channel update
Hello everyone! Chrome Stable Channel has been updated to 125.0.6422.112/.113 for Windows and Mac and 125.0.6422.112 for Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a high-severity vulnerability in Chrome 125.0.6422.112/.113 stable channel update
Hello everyone! Chrome Stable Channel has been updated to 125.0.6422.112/.113 for Windows and Mac and 125.0.6422.112 for Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a high-severity vulnerability in Chrome 125.0.6422.112/.113 stable channel update
Hello everyone! Chrome Stable Channel has been updated to 125.0.6422.112/.113 for Windows and Mac and 125.0.6422.112 for Linux. This update comes with 1 security fix. The details of the vulnerability fixed are mentioned below: CVE ID Vulnerability Severity
S L O W WIM Loading from PXE Boot
All is working great, however - loading the WIM is deathly slow. I'm assuming it PROBABLY has to do with 10/100 NIC due to no drivers, however I am just looking for confirmation or how to speed this up. Once it gets into OS Deployer for the code, it flies
Use Case: match Requester Job title with additional titles fields in the services and if same keep the approvers workflow if not add 2 addional approvers in the workflow
Dear Team, We have a Use case and need your assistance with it We Have a service request called X and need to match the Requester Job title with additional titles values fields in the service template if same value match with the requester job title keep
How to Manually Close the Task if it is associated to the Change and the Change is Closed?
Dear All, I have noticed that if a Task is created on any stages of the Change request and if the Task Status is sets to "Resolved" and the change request is also set to closed. As a Service Desk plus administrator, I cannot able to set the Task status
Keep the PO sidebar permanently collpased
Is there a way to keep the PO sidebar permanently collapsed vs having to collapse it manually every time?
Time zone setting issues
How do i change time zone in data sync time. I am from bangladesh/asia (+6) time zone, but it is not showing actual. Need to actual time with my timezone. Thank you
How to recover disabled executable files after uninstalling the agent
I uninstalled a computer's agent and before uninstalling, it had already implemented a policy of disabling executable files. I am currently unable to open executable files that have been disabled on this computer. How should I restore it. Let this executable
VPN and 2FA
Hi, I am trying to configure ADSS vpn to enable password sync. We currently are using the Sophos Authenticator with our user VPN and want to use the same VPN for the password sync. Sophos uses OpenVPN and I can configure it to talk to our server, but
Microsoft Copilot
So I noticed that 'Microsoft Copilot' is installed on our Windows 11 PC's but it is not listed in the inventory like all other store apps. I plan on disabling (downloaded some reg files to kill it for all users and current user (need both)) it but need
New version feature change - The addition of emails as conversations is disabled.
SDF-115490 : Users can now disable addition of emails as conversations based on email headers. After disabling, conversations will be added based on the entity ID in the email subject. Click here to know more. Hi So I think this means that the system
Passing AUTHTOKEN via Header instead of URL parameter when calling the REST API
Currently I'm using the AUTHTOKEN parameter when calling the REST API but want to switch to using the AUTH Header option instead, can someone give me the correct format of the AUTH Header? For example if I was using OAUTH is would do a "Authorization",
Escalation tracking
Hello All, Is there an effective way to track escalations that you all use? I am looking to be able to track and report on automatic and manual escalations.
Updating Change Stage/Status Through API V3
Hi all, Have started using the API v3 for creating changes, and don't seem to be able to update the stage and status of a newly created change. I am using the following API: https://www.manageengine.com/products/service-desk/sdpop-v3-api/changes/change.html#edit-change
Knox OEM Config for ManageEngine MDM
We are using ManageEngine for our MDM and are trying to deploy a Knox OEM Config profile, spcifically Call and SMS Control. We are having ongoing issues with the profile not working as expected. Do we have any experts out there who could help or have
What does "Known Error" do?
I cant find anything in the help guides, but what does marking a problem as "known error" actually do? I cant seem to find any function, doesn't show is solutions/resolution, or as suggested for a user when creating a request. Thanks, Roy
ChatGPT or OpenAI integration
Is it possible to integrate ChatGPT Plus or GPT4 or any other AI with Zoho prodcut like Asset Explorer, Desktop central etc.? Need more details about those integration.
F5 Load Balancer with PMP
Hi, I have 2 PMP (latest build) in different cities. All work ok going directly to them but when I use a F5 I get some problems. The Loginpage loads ok, then I login 3 things can happen, the page get stuck "Initializing Web Client", or I get logged out
ServiceDesk Plus MSP Reports sent as Zip Files
Hi Team, I have created scheduled reports. The reports are sent as Zip Files Password Protected. In the privacy settings I have disabled File Attachment Password. However it still keeps sending reports in Zip Files and password protected. Not able to
Set a reply template as default
Hi, We have a reply template that we want to use as the default template. There is no option to actually select that template as the default for every reply. What we have to do is select if from the dropdown. Is there anyway to set as default?
customise outbound emails
Does anybody know how to customise the outboard emails? I want to customise the "Approval required for Change" email.
Download All Email Templates
My boss wants a copy of all email templates that are in SDP for review. Is there an easy way to download the content of all emails and how they are set up? Or do I need to go into each template and copy/paste it into a Word document?
Requester to view Change tab and add Change ticket
Dear Support Is there any way for me to grant access to our user/request to add Change and view Change tab? Thank you.
Move Opsmanager from old server to new server
We plan to install Opsmanager on a new server and I need Opsmanger version 12.4 to install it into my new server since my old server used this version. Then I can backup at old server and restore Opmanager to the new server.
[ManageEngine ITOM Roadshow - South Africa] Learn to shift to a proactive IT through Full-Stack Observability and reduce IT management complexities.
Customers expect more and tolerate less. Slow, error-prone, or poorly designed user experiences are non-starters with customers. If they can’t do what they came to do, they won’t come back. Traditional ITOps management is reactive and often limits organizations
RecoveryManager Plus rolls out build 6202
We are glad to release the latest version of RecoveryManager Plus, build 6202. Issue fixes: An issue causing product inaccessibility due to RecoveryManager Plus utilizing additional ports than intended has been fixed. How to update to this build? Update
Notification Variable for Request Solution date/time?
I'm attempting to set up a very simple additional notification on a certain request type, but cannot seem to find a variable that can be used to insert the ticket resolution timestamp: Does any such variable exist that can be used here?
Is posible to send notification to technican after user add attachement without using reply?
Some users posting additional attachments without including it in the reply, but by modifying the ticket itself. In this case technician does not receive any information that user has changed his ticket. I didn't find an option to add a custom trigger
Global function doesn´t work
Hello, I tried to use a global function called “Create new request from main request” in the lifecycle when the main request is closed, but it didn't work, what did I do wrong? PS: It is worth clarifying that I filled the data requested by the function
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