Hello everyone,

I’m currently experiencing some frustrating issues with my Android tablets while using Pitstop ManageEngine ServiceDesk Plus v12.2, and I’m reaching out to see if anyone in the community can offer some advice. Recently, I’ve noticed that the application has been lagging significantly during use, and it crashes unexpectedly, which disrupts my ability to manage support tickets effectively.

I’ve tried a variety of troubleshooting steps, including reinstalling the application, clearing the cache and data, and ensuring that my tablets are updated to the latest version of Android. Despite these efforts, the performance issues persist, leaving me quite frustrated, as I rely heavily on ServiceDesk Plus for my daily operations.

I’m curious if anyone else has faced similar challenges with the ManageEngine product on Android devices. If you have encountered these issues, I would greatly appreciate any insights or tips you might have. Are there specific configurations or settings within the app that could help improve its performance on Android tablets?

Additionally, if there are any best practices you recommend for optimizing the use of ServiceDesk Plus v12.2 on mobile devices, I would love to hear them. Thank you in advance for your support and any advice you can provide to help resolve these issues!