While troubleshooting a issue raised by you, the ADSelfService Plus support team might request your log files for technical analysis. You can send the log files either directly from the ADSelfService Plus portal or by uploading it manually to the our server.

   Note: Your files will be uploaded to the Bonitas customer file upload tool, which is a ManageEngine service to receive customer logs. Your data will be kept confidential and used only for debugging purposes. Learn more. 

To send only the logs required for analysis instead of all of the files in your logs folder, follow the instructions below.

 Automatic log upload from ADSelfService Plus 

1. Log into ADSelfService Plus with administrator credentials and navigate to the Support tab.

2. To upload the log files from ADSelfService Plus, click on Create Log: Auto.

3. In the Upload Logs pop-up that opens, add Your Mail ID and a Description detailing what the issue is. If you have raised a support ticket and are submitting logs related to that request, please mention the support Ticket ID.

4. Using the Select Logs drop-down, select the log files to be uploaded. Use the Choose Period pop-up calendar to narrow-down the time frame of the log files.

5. Click Save to compress and upload your files.

 Manual log upload 

If the Auto log upload fails, you can choose to upload the log files in the following ways:

Method 1: LogsUpload Toolkit Wizard

1. Navigate to the ADSelfservice Plus installation folder. The default location of the ADSelfService Plus installation folder is C:\Program Files\ManageEngine\ADSelfService Plus.

2. Run the LogsUploadToolkit.bat file as an admin.
   

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3. In the LogsUploadToolkit wizard that opens, add Your Mail address, and in the Mail Content field, describe what the issue is. Enter the support Ticket ID if you have one. Using the Select Logs drop-down, select the log files to be uploaded.

4. Use the Choose Period pop-up calendar to narrow down the time frame of the log files and click Upload. The compressed file will be uploaded.

 Note: The https://bonitas.zohocorp.com URL should be allow-listed on the ADSelfService Plus server machine for outbound network access. 

Method 2: Bonitas portal

1. Navigate to the ADSelfservice Plus installation folder. The default location of the ADSelfService Plus installation folder is C:\Program Files\ManageEngine\ADSelfService Plus.

2. Compress the files requested by the Support team, from the \logs folder.

3. Access the Bonitas portal and perform the following steps:

1. From the Product drop-down, choose ADSelfService Plus. 

2. Enter the support Ticket ID if you have one and set the Password if you want to password-protect the logs you upload.

3. Enter Your email address for the support team to use to contact you regarding the request, and against Comments, describe what the issue or query is.

4. Click Add Files to upload your log files.

5. Select the purpose of the log upload (e.g., Log Analysis, Debugging, Migration) and click Upload.