On Form Submit Rule Query - Duplication
Hi,
I have a On Form Submit Execute Script rule to update the ticket description.
However when the Requester is submitting the ticket it appears to apply it twice, the initial and then again after it's shown the Suggestions pop up.
This duplicates the details in the description
Is there anything I can do to stop this?
/*To update value of Description field*/
var old_description_content=$CS.getDescription();
var a=$CS.getValue("WorkOrder_Fields_9001_UDF_CHAR3"); /* Contact Name*/
var b=$CS.getValue("WorkOrder_Fields_9001_UDF_CHAR4"); /* Alternative Contact Number*/
/*To set the new value of Description field*/
var new_description_content=
"Contact: "+a+" - "+b+"<br>"+
"Description of Issue:"+"<br>"+old_description_content;
/* By wrapping below code under $CS.isFormSubmit, it is ensured that description value will be updated only once.*/
if($CS.isFormSubmit()){
$CS.setDescription(new_description_content);
}
: 14.7 Build 14760
Topic Participants
Lisa Neilson
Dinesh Bhaskaran
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