Standardize the Ticket ID Format

Standardize the Ticket ID Format

Hi ManageEngine Plus MSP Team,


Can I standardize the Ticket ID format according to different types of tickets listed below?


No.

Type of Ticket

Format of the Ticket

Example

1

Request Ticket

Start from “SR”

SR 1

2

Problem Ticket

Start from “PB”

PB 1

3

Change Ticket

Start from “CH”

CH 1


Thanks,

Lau


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