Standardize the Ticket ID Format
Hi ManageEngine Plus MSP Team,
Can I standardize the Ticket ID format according to different types of tickets listed below?
| No. |
Type of Ticket |
Format of the Ticket |
Example |
| 1 |
Request Ticket |
Start from “SR” |
SR 1 |
| 2 |
Problem Ticket |
Start from “PB” |
PB 1 |
| 3 |
Change Ticket |
Start from “CH” |
CH 1 |
Thanks,
Lau