Email responses to tickets
Good Morning,
I am looking for a way to have the correct signature name appear in a ticket email response rather than just the default technician assigned to said ticket.
For example. I have a technician, a ticket is assigned to her. I reply to the ticket to assist on her day off. The response has her name in the signature as if said email is coming from her.
Is there a better variable than ${technician.name} to do what I am looking to do above? I would just rather the correct technician be listed to avoid confusion.
Topic Participants
James R Atherton
Dinesh Bhaskaran
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