Remote software
Hello Guys, I was wondering if you could shed some light on an issue we are having here. We have Ultra VNC installed on our 200+ machines as well as the manageengine audit tool with the meeting software however we cannot remote on using the agent or VNC as an error occurs. The VNC option looks like it connects but gets stuck. The only firewall we use as a business is F-Secure and we do have a group proxy. Any ideas?
Rule to prevent Request Closure until associated Change is completed?
I'm configuring our SDP install and am wondering if there is a way to prevent an Incident Request from being closed before an associated Change Request is completed. I can't seem to find a way to do this. I'm thinking of something similar to the Associated Tasks closure rule. Is this possible?
site cannot be added
I am attempting to add a second site and I get the following message FAILURE :One of the value with which the site is added depends on an object which does not exist. Hence this site cannot be added. I am not sure where to go from here. help appreciated.
new requests: Moving across tabs via url
Hi all! I'm using 3d-party application 'RoboForm' for quick fullfilling filelds in the new requests with constant and equal information each time. RoboForm needs exactly url of the page where the inserting fields information is situated on. Now I'd like to know how can I move across the tabs within one html-page with opened new requests? I means red underlined tabs. If I don't mention it in URL I get an error in inserting data via RoboForm cause nessessary field are absent on starting(default) opened
Not send mail
hello, no notifications are sent, SMTP settings are correct, port 25 is open. Sending logs: [22:20:32:329]|[01-15-2014]|[com.adventnet.servicedesk.notification.action.SDNotifyAction]|[SEVERE]|[36]|: Exception while trying to send notification for Request ID : 7|com.adventnet.servicedesk.ServiceDeskException: Mail sending failed. at com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:1298) at com.adventnet.servicedesk.notification.util.NotificationFactory.sendMailNotification(NotificationFactory.java:770)
CMDB map
I'd like to create a map of my infrastructure with the existing data of the CMDB, do you have any suggestion? Indeed CMDB is great and you can get a good look of the relationship between objects however I'd rather be able to use those data (or else export) to a more flexible solution so I can create a full map. Looking forward to hear from you!
App windows phone
I need app for windows phone to serviceDesk plus. Please help me.
MIkrotik & Netflow
i've a problem, to export traffic from RB MIkrotik -- > Netflow Analyser, Please help me, always unreplied
Alert on Login/Email Issue
Is there a way to setup an alert if someone logs in as Administrator on 1 of my domains? I do not want anyone using that logon and want to be notified when someone does. Also, I configured Email and when I test to myself it works but when I put in an address that is a distribution group the email does not work. Thanks, David
Change the "Select Computer" interface for reading the audit logs.
I like the ADAudit product a lot. It has been easy to manage and deploy. Probably my biggest complaint about the interface is selecting which computers to pull the log for. First off, I don't like that it chooses a random computer by default that you have to remove with 3 to 4 clicks. Second, I think the box with the default computer in it should have a text search with a drop-down that appears as you type. This would make viewing the logs tremendously faster. Also, when you navigate to a different
Unable to start AD manager plus
Hi, we are having issues starting AD Manager Plus both as a service and while logged on as a user. The error received while executing run.bat is below. Can you assist in diagnosing the problem? Many thanks in advance. Starting Server from location: D:\ManageEngine\ADManager Plus Problem while Starting Server !! System going to Shutdown --- received process interrupt Shutting down the JVM now! Press any key to continue . . .
Customize Mailbox Permission Change Alert
Hi, I am looking for a way to customize e-mail alert for mailbox permission change. I would like to add info who was given permission for a mailbox. %CALLER_USER_NAME% changed permission for the mailbox %MAILBOX_ALIAS_NAME% for user: XXXXXXXXX at %GENERATED_TIME% What kind of variable should I type there ? Thanks,
Can't start ManageEngine OpUtils service
Hi, I have recently updated from OpUtils 6 to OpUtils 7 following the steps you recommended via email. Done great! Today, because of an automatic update (I think), the OpUtils stops working unexpectedly. I tried to restart de service several times e nothing. I just get the message and the service stops again and again and again…: Best Regards. I appreciate your help! Happy New Year,
Problem with russian characters Dashboards > Object Access > Object Deleted
Hello everyone! There is a problem when displaying Russian characters in Dashboards > Object Access > Object Deleted. Instead of Russian characters appear as "?" (eg, D:\??????\?????\015-???.docx). In conventional reports Russian characters are displayed correctly. How can I fix this problem? OS: Vindovs Server 2003 R2 SP2 x64 Eventlog Analyzer: Build Version: 8.5 Service Pack: SP-8.5 Database: POSTGRES Build Type: 64bit Language of Installation: English PS Sorry for my bad english
My Requests Summary
Hi, How can I remove the items under My Requests Summary area in the requester home page ?
How do I build a report using my extracted fields from syslog data?
I am collecting data from from a router and have extracted the relevant fields that I need, and I'd like to know how to build a report with graphs, etc. using the extracted fields? For example, how do I see a report of the top DESTINATION_IPs for the log? Thanks, Thomas Open Attribute(s) : - Fields :STATUSINOUTSOURCE_IPDESTINATION_IPPROTOCOLSOURCE_PORTDESTINATION_PORT
Set comma instead of dot
The time entery amount is set in dot, is it possible to set it in comma? €70.00 must be €70,00
SDP 8017 "Pass-through" Authentication Problem
Hello. I've installed SDP 8017 on Windows XP Pro in my local domain. But i didn't find any solutions for "Pass-through" Authentication. Import requestors from AD works fine. Authentification from AD also works perfect. Pass-through authentification option enabled successfully (computer account on DC is created and password to it set right). But then i try open SDP URL in browser apear a window with login/password request thereafter follows redirection to login page. SDP 76011 with the same parameters
Can't take backup before upgrading Service pack.
Hi, I am trying to upgrade from version 10100 to 11100 in OpManager. Getting a java error while taking backup. Please help. See below. [01-16-2014]|[13:43:13:912]|[FINE] : ******************* Backup DB Started *********************** [01-16-2014]|[13:43:13:914]|[FINE] : Backup Started on 01-16-2014 at 13:43:13:913 [01-16-2014]|[13:43:13:917]|[FINE] : no_of_threads = 2 [01-16-2014]|[13:43:14:933]|[FINE] : [01-16-2014]|[13:43:14:933]|[INFO] : Please wait ! Trying to start database server ..... [01-16-2014]|[13:46:33:266]|[SEVERE]
Log re-indexing for new field extractions
I heard that Field extractions are applicable only for the upcoming logs. Is there a trick way I can use the field exaction on older logs. For example purge the db of certain logs then re-import them so they apply if so how? OR somehow have the server re-index the existing logs?
sending payment due notification
Hi! Good morning! We are using Service Desk Plus and I am having some issues with the purchase tab. There is an option there to add invoice and send notification if the payment is already due depending on the number of days you put in the textbox. Unfortunately, I have not received any notification for due invoices. I checked my account and my email ID is there and its correct. Please check into this.
Customize Dashboard Question
I have several different companies that I am monitoring. I'd like to have a dashboard that shows the bandwidth utilization for each of those companies on one page. Is that possible?
Change display settings just for remote sessions
Is there a way to change the display settings in Desktop Central on the workstations I remotely manage, without affecting the users display settings. Some users have changed their display settings to allow for larger fonts. This causes an issue when I remote in, the bottom of the screen is cut off and I am unable to click on anything correctly. As you can see from the image.
Missed importing the licence before expiry date
I missed importing the licence key before expiry and now the server won't start. Is there a solution to this problem?
Customize WEB Interface
Is it possible to change WEB interface?First I want to change login and logout page. If it is imposible i must find another netflow analyzer. Thanx
NSSendRequest has returned with error code is :13
I install a Desktop Central agent to a server but when I make a software distribution, fails . --------------------------------------------------------------------- 8:10:279 ] [ 2164 ] [INFO] Main : NSSendRequest has returned with error code is :13 [ 2014-01-15 10:58:10:279 ] [ 2164 ] [ERROR] Error Code : 13 , Error Message : Datos no válidos. [ 2014-01-15 10:58:10:279 ] [ 2164 ] [INFO] Main : Notification Server is enabled ... [ 2014-01-15 10:58:10:279 ] [ 2164 ] [ERROR] GetResourceID : Unable to
Categories on Tickets
Good morning, I would like to ask you something related to a doubt that I have. I have the site XXX for a particular client, and I would need to create two categories: PPP and MMMM. I would need that certain users could see the tickets associated to PPP but couldn’t see the ones associated to MMMM; other users would need to see the tickets of MMMM but not PPP. How could I do that? Thank you in advance. Regards,
OpManager 10 backup? How?
We upgrade OpManager form 9410 to 10000 and see that backup procedure was changed. If earlier was universal BackupDB.sh which made full OpManager's backup. Now there are some scripts and subdirectory /fileBackUp where is script BackupDB.sh. But when we run ./BackupDB.sh, we get next output: [root@localhost fileBackUp]# ./BackupDB.sh ./BackupDB.sh: line 8: ./setEnv.sh: No such file or directory ./BackupDB.sh: line 17: /bin/java: No such file or directory [root@localhost fileBackUp]# Question is how
Require WMI script to track all users login / logoff time
Help ! Needed i find a WMI script that tracks the login time and logoff time for a computer Thanks
request closure by user
Is there a way to give users right to close the request? We want to make the following change in our SD: -tech sets the Resolve status -requester receives a mail (we add a link in resolve-template) with http://sd/CompleteRequest.do?woID=11111 -if he agrees, he clicks this link so the request closes.
UDF Text List not working with API
Hello all, We migrate our Helpdesk for the last version, and something is not working properly. We have a UDF Text with a list items. And I need set this item when inserting a new incidente by the API. I try put the "name of UDF item" or"text1" in the URL but not working :(. What I need put in the URL for this UDF TEXT list Item to set automatically ?
ServiceDesk hangs on startup
I installed SD a few minutes ago. The Progress bar stops at about 90 percent and nothing happens. Yesterday i tried it and wait about 2 hours but nothing happens. Today i installed it again.
notifications auto reply
Hello I want to use notification for auto replying an email request (that is opened without group and category) so i reply to the requester to fill group and category,can you show me how. Thnx
Priority Matrix vs Business Rules
Hello, We have created a priority matrix and selected that technicians may not select or change priority. However, we also have special cases, for exampe, we have a Request Type called "Major Incident" anad we defined that it is mandatory that all major incidents have Priority 1. Likewise, a Request can't have priority 1 and so on. For that matter, we created Business Rules, but they are not working properly. So the question is, to which instruction will the Service Desk Plus give priority, to priority
Auto Assignment not working
I set up a business rule to assign a technician when a ticket is created from a Requester's name. An email arrives and a ticket is created and unassigned. The system will not assign the new ticket. I have enabled the business rule The Request is raised from the same Site as that of the Business Rule ( The site is blank) The request that is coming in matches the criteria of the Business Rule And the option Override the Request values with Business Rule value is checked already! Any thoughts
Can you embed certain parts of AppManager into my own website?
I have built a website that contains my Media Server info and I am looking for a way to embed server stats into my site. I would like to have the CPU, Memory, Network and Filesystem graphs and widgets on my site. Is this possible?
Different groups, different emails
I've got few support groups, but when SDP+was implemented, we've using only in IT dep, by now, this SD service needs to be implemented to a different departments, such as security. So we've created another email in Exchange 2010 called sb.support2@company.com that is forwarded to it@company.com (primary email in SDP+) I've made some settings in group - screenshot 1.jpg But run into few problems: (when I send email to a sb.support2) 1. No email notification uppon registration\editing\etc.. request
Adding ESX 4 Host - Couldn't fetch information from webservice
Hey Guys I am having a problem adding a ESX Host. I am getting "Couldn't fetch information from webservice" - I have confirmed that the User and Password are correct
Apply Asset Field to Incident Template
In our environment the majority of our assets are tied to Departments and not Users. We would like to add the Asset field to an Incident Template so that when an Incident Request is entered the user can select the asset associated with the request. Is this possible? I know that after an Incident Ticket is created we can edit an Asset field at the bottom of the ticket summary but I would like to be able to specify the asset at the time of ticket creation. Thanks Scott
API to fill in a Service Catalog
Can I create a request (the request is actually a Service Catalog request) and populate it, specially the User Defined Fields (UDF) from the Service Catalog. As I can see from the configuration wizard there is API for: reqTemplate and UDF Alias Name, does the reqTemplate include Service Catalog template ? Thanks for your help
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