I recently spent several days working on a service catalog template for one of our support groups and after changing the "Associate groups to template" option to that group (which I am normally not in) I can no longer see the template in admin or the self service portal.
I found a similar complaint from about a year ago on the forums but no resolution was documented.
I tried adding myself to the support group that is associated with the template but that did not work.
Fortunately, I have a link to the live template that works so I know it was not deleted. It is just not visible in any navigation on the service desk site.
I am running version 8217.
Can anyone tell me how to make it visible again?
Thanks,
Dave Baldwin