Password Requirements do not match settings in AD
Hello, We have a domain level password policy that enforces history, maximum age, minimum age, minimum length, and complexity requirements. However in the self service application those requirements are different, even after manually synching to the domain. Should self service be utilizing the same settings that we have identified in AD, or are the self service requirements separate? Thanks.
Volume based billing available
Hi, We are glad to announce the availability of a feature pack with regard to the billing feature over the NetFlow Analyzer Professional Plus Edition. This will include the following features: 1.Volume based billing. 2. Ad Hoc billing - Users can generate on-demand bills instead of having to wait for the end of the billing cycle for the bill to be generated (both on speed based billing and volume based billing). 3. Alerts when a specified percentage of the usage quantity is reached (ex: send an alert
Technican problems
We originally ran out of licenses and I imported several additional technicians. I now need to make these technicians able to login to the system now that we have purchased additional licenses but it does not appear to be pulling the login and domain from AD when importing (those fields are blank in the requesters tab). I also deleted a technician and need to re-add this user to the system but the account does not appear as a requester when importing from AD
Phone Call for notification
Is anyone using any type f service or cloud based product to send a notification to a phone? I'm currently using zapier.com and twilio.com to call me and read me the email notification. Which works well but zapier has a 15 minute delay (5 min for paid version at $50 a month). i'm looking for a better solution. Would like a phone call right away not wait 5 to 15 min to be notified. Thanks in advance. p.s. I'm currently looking at making my own program that connects to the twilio rest API. But that
Dashboard in an iFrame?
Hello, I have created a custom dashboard in Netflow Analyzer Professional Plus that I would like to embed into an HTML file using an iframe (or some other method) for use in a "Heads Up Display" screen that hangs on the wall. Can this be done? I would need to link directly to the dashboard and pass authentication as well. Thanks!
credentials do not authenticate
Hello!!!! I installed the manage engine plus on my system windows server 2012, and i used the program with a user and your password default, i got it to do this, my first access ok, after i unable more access with same user and password, someone can help me some solutions about this?
Add interface to switch problem
Hi, since v11.100 we cannot add interfaces to a switch anymore. When you discover, select one interface, click safe, you get a popup the interface is going to be added. But looking at the interface list, it isn't added. We now have two seperate 11.100 installations which has exact the same problem. We need to add interfaces, is there a fix?
Editor UI toolbar incorporate Zoho enhancements
The editor UI toolbar that is used here in the Zoho forums is far more enhanced than the one in ServiceDesk. It would be nice to use the same toolbar particularly in these areas: Strikethrough Subscript Superscript Font types Font sizes Indent increase/decrease Clear formatting Insert Image - Enhanced capabilities Insert Hyperlink - Ability to choose hyperlink types such as file, ftp, https, http, etc.. Insert Table Insert HTML Insert Code Insert Quote Switch to HTML source view (Note: available
Feature : SDF-46258
In ServiceDesk Plus 8.2, Does it has feature SDF-46258? Thank you.
V-centre Error PLEASE HELP ASAP!
Vcentre server dropped out of opmanager taking out about 400 servers with it and we have lost all historical data Please help ASAP I have uploaded a support file but have not heard back from anyone Thanks, Stephen
ManageEngine Desktop Central : Jan 2014 - Patch Tuesday support - status update
Hi Folks, Good day. Quick update on the January, 2014 Patch Tuesday. New Security Bulletins : MS14-001 - Vulnerabilities in Microsoft Word and Office Web Apps Could Allow Remote Code Execution (2916605) - Supported. MS14-002 - Vulnerability in Windows Kernel Could Allow Elevation of Privilege (2914368) - Supported. MS14-003 - Vulnerability in Windows Kernel-Mode Drivers Could Allow Elevation of Privilege (2913602) - Supported. MS14-004 - Vulnerability in Microsoft Dynamics AX Could Allow Denial
How to set targets in Permissions Manager within Desktop Central?
I've created a permission to grant Domain Users to have full access when running an executable and to the related registry keys. I've tried to set the target to Domain User and to two OUs containing Windows 7 computers, but the Execution Status still shows "No targets available". Status shows Ready to Execute. What am I missing? Also, there's no forum for Desktop Central in the Forum list box
Reply the email
I have a question about the response e-mail when a person was included in the request. In the so-called System (Service Desk Plus) has an option that when the applicant answer the system will read your answer and apply an action as configured. But when someone has called and copies in this reply the email system is opening another call, how to solve this?
Disable user configuration (software deployment) on a group of desktops
Hi, I would like to disable user configuration to apply to certain computers (when users logon on a different one). Our situation: We got a group of laptop users who needs local software, but when this users logs on a desktop at the office I don't want that software to be installed on that desktop. All of these systems are Windows 7 and on the same ip subnet, but on different OU. When I create a Software Deployment Configuration for a (AD) group of users I cann't exclude a specific computer OU. Anyone
Unassigned Requests - Email notification
Trying to understand on how to get Unassigned Requests email selected Technicians as a notification. Been thought the notifications, and have enabled "Technicians Notifications" and "Alert the following technician(s) by e-mail when a new request is created." But it isn't emailing the selected technicians. SD+ is fetching email via POP.
request by mail problem
when I open a ticket via this email is created but they do not sell set fields. I set the special symbol but the commands are displayed only in the notes
ManageEngine service desk Server fails to start .
Hi , I have started using ManageEnginer Service Desk but when i start try to start the server it shows an error message ; Could not find the main class - main.class.advent.start.ProductStarter. Please help Regards Ishaan
Asset appear on different remote asset explorer
Hi, Need some verification. I have few remote asset explorer server . Name it as Remote Server A at Site A and Remote Server B at Site B. There is few notebook install using Remote Server A agent. It does report to Remote Server A as expected, but then if the user bring the notebook to Site B. I can see the notebook in the Site B remote asset B. I had confirm that the agent registry is reporting to Remote Server A. Remote Server B is configure to scan at 12pm. Question is how is the asset were discover
Unable to Capture Outbound Traffic
Hi, I'm using Cisco 7606s and GSR 12406 as my border. I'm unable to capture outbound traffic from the interface. Below is the config from my router. I have done a lil bit of research on how to over come this issue and it still i'm unable to resolve. interface GigabitEthernet1/10 description 20Mbps Ethernet link to ISP-1 (2nd BGP) bandwidth 10000000 ip address x.x.x.x 255.255.255.252 ip flow ingress flowcontrol receive on flowcontrol send on service-policy input INBOUND-UPSTREAM service-policy
License Issue
We moved Opmanager installation on other server with a full backup restore, after that we have the license expiring message. Also we tried to renew the registration trough the xm licence file, but without any success. Could you help us to solve this issue, we have a valid AMS but we can't access the support portal (support.opmanager.com) with the provided credential. Thanks in advance.
DueBy Dates on Incident Template?
Maybe I'm just missing it, but I can't find how to add the DueBy Date field to an Incident Template so the requester can enter it. The only place I see to add that date is to view the request as a technician, click to edit the request and then the DueBy Date shows up. Thanks!
Report - Mac addresses
HI I am wanting to do a report thank includes the machine names and the mac address for each machine name. How can I do this?
Sort by installed in Scanned software
Please add Sort by Installed count on the Scanned software screen. I can sort by any other column.. but not that one. This would make is VERY easy to remove software were the count is "0". Otherwise I'm scrolling through 2300+ rows to remove items that have a 0 count. Soon please.
Lotus Domino Application Server.
Hello Folks, I would like to know if there is any APM template to monitor Domino applications. Thank you.
IIS Requests And Total Bytes per Application
I am a total newbie, so please be gentle :-) Does ApplicationManager give me the ability to create a report that shows the Total Bites and number of Requests per website on my IIS server? Thank you in advance, Jim
Change Wording On ADSSP Tabs
I would like to change the wording of the tabs within the ADSSP site. What files would I edit to achieve this?
Home Office User
We have a number of home office sales staff that use a VPN connection to access our network. Will ADSelfService work with the VPN software to allow them to reset passwords and/or unlock their profile?
Self update layout - Filtering
Hi, I'd like to know if it is possible to filter drop-down lists choices when another attribute is filled. For example, when users type the ZIPCode Attribute, the City Attribute list is reduced to the corresponding cities. Thanks
License Issue after upgrade to OS Deployer 4.0
Hello there, we've recently upgraded from OS Deployer 3 to version 4. We currently have 40 OS Deployer 3.0 for workstation machine licenses. But now when I try to deploy an image to a machine using PXE boot I get the following error: Host '<ip>' has failed the deployment. Additional info: -------------------- Error code: 1 Module: 52 LineInfo: 9C5A16066A60D516 Fields: $module : "C:\Program Files (x86)\Common Files\ManageEngine\Agent\osd_server.dll" Message: Host '<ip>' has failed the deployment.
Changelogs for ADManager Updates
Hello I am trying to find a changelog for the ADManager updates (specifically for the most recent 6.1 SP6.2) to see if the changes would justify an upgrade from our side. With best regards Thorsten
VM Performance monitors alerts
does anyone know if notifications on "VM Performance monitors" available?
custom report for alarms
Hello, How can i create two schedulable reports about : - how many alarms have been cleared by wich technician by status (display : category, date, source, site name) - how many alarms have been acknowledged by wich technician by status (display : category, date, source, site name)
ESX Hardware info (Inventory Details)
Hi, when i try to show hardware details (under Inventory Details panel ->hardware tab) for Vmaware ESX, there's no available info Nor in the History Reports panel how to show them?? regards, huthayfa
Email replies to ServiceDesk from Technicians do not register
We've been experiencing an odd issue of late with our ServiceDesk Plus install. When a requester replies to a ServiceDesk email, the server logs the reply correctly. However, if a technician replies to an SD email, nothing shows up in the ticket, nor does the requester get the email. This happens even if the technician is the requester and replying to an email for further information. Since we use ServiceDesk to track all communication regarding a ticket, this gets one-sided quickly and can be problematic
cisco cat4849e buffer hits misread
Hi, There is a issue with the default medium and big buffer hits for cisco cat4948e. For instance a) OID: .1.3.6.1.4.1.9.2.1.34.0 is assigned to the default monitor "Big Buffer Hits". Mib browser GET gives the real value while the monitor test responses with value "0". b) OID:: .1.3.6.1.4.1.9.2.1.26.0 - "Medium Buffer Hits" monitor also gives 0 where #show buffers on the switch and mib browser both give n-value. Although "Small Buffer Hits" does work fine. To mitigate this flaw had to create a custom
How to report Workstations that do not have a particular software installed.
Need to find a way to report workstations that a particular software is not installed. example: all workstations need timeclock.exe .. want to find workstation out of compliance. Suggests please!
Rights problem
Hello. I've got some problem with technician rights. We try to use tasks. When the request is assigned to one group and the task is assigned to the second group, technicians from the second group cannot view the request the task belongs to if they have permission "All in group & assigned to him[Requests only]". I tried to create the new role, that allows to view requests from all associated sites and add it to technicians but the rights do not seem to sum up. Is there any way to workaround this problem?
Error while starting the server
Hi , I have started using ManageEnginer Service Desk but when i start try to start the server it shows an error message ; Could not find the main class - main.class.advent.start.ProductStarter. Please help Regards Ishaan
juniper srx3400 Interface flow problem
These days, in the use of NAF 9.8.6. We found that the juniper equipment and the flow of the actual flow gap, only the actual flow rate of 1/10, or even less. Do not know what method can solve this problem, the following is our equipment configuration. forwarding-options { sampling { input { rate 100; run-length 9; max-packets-per-second 7000; } family inet { output { flow-server 192.168.21.112 {
Unassigned Requests - Email notification
Trying to understand how to get email notifications going for the Service Desk team when a new request comes in. What I need to do is to get unassigned requests to go to the Service Desk team that I have created, and hopefully email should flow from there. Thanks
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