Problem with tech groups that has group email
First of all there was a post
So didn't fixed my problem.
The problem is, I'm trying to reply on request
in SDP I've got in CC field sb.support2 (screenshot - 3jpg) - wtf? Why it's there?
If I try to change technician from "group 1" with group email assign, to "group 2" (also have group email) SDP+ is going mad. It's starting to generate tickets\requests in "group 1" and "group 2" and this is infinity process. Once it's created 800 requests in "group 1" and 800 requests in "group 2"
As I can understand, it's because of every group has it's own email, and SDP+ is trying to use it every time, not only when I'm trying to reply on request, but also when I'm trying to change tech...
Support tech was offer me a solution:
Open command prompt on the application server,connect to the folder ManageEngine\ServiceDesk\pgsql\bin> and use the command
psql.exe -U postgres -p 65432 -d servicedesk
UPDATE globalconfig SET paramvalue='false' WHERE category LIKE '%CC%';
psql.exe -U postgres -p 65432 -d servicedesk
UPDATE globalconfig SET paramvalue='false' WHERE category LIKE '%CC%';
but it's not working! As I can see, after change this param, my SDP didn't send notification emails to users in CC field when request is created\updated\closed..
So what should I do?
