Tracking & Reporting Communication Attempts
Our organization supports a portfolio of skilled nursing facilities across a geographically disperse area. Recently we underwent a change in our model of support. We used to provide technicians on-site on a rotating schedule to provide support to our
Ad Audit Plus - Install Without a Domain
Hi everyone a company asked us to install Ad Audit plus just to audit Synology Nas files. The company does not have a domain and the computers are all MACs. We have installed the product demo but it does not allow you to proceed unless you specify a domain.
Email tracking
Hi, what's the easiest way to track what ticket number an email has been added to? We have an email that I can see was sent on 17/06/2024 at 15:25:52. It was processed by ServiceDesk, but we can't see where it's gone. It wasn't created as a new ticket.
Alert: Remote Code Execution Vulnerability (CVE-2024-6387) found in OpenSSH Server (sshd)
Hello everyone! A Remote Code Execution Vulnerability has been discovered in OpenSSH Server (sshd). This vulnerability is tracked as CVE-2024-6387 and allows an unauthenticated remote attacker to execute arbitrary code as root. Vulnerability details According
Alert: Remote Code Execution Vulnerability (CVE-2024-6387) found in OpenSSH Server (sshd)
Hello everyone! A Remote Code Execution Vulnerability has been discovered in OpenSSH Server (sshd). This vulnerability is tracked as CVE-2024-6387 and allows an unauthenticated remote attacker to execute arbitrary code as root. Vulnerability details According
Drill deeper, troubleshoot faster: Applications Manager + Prometheus Integration for Nginx and Kubernetes
Hello Everyone, We are elated to announce a new enhancement in Applications Manager! We have added support for Prometheus monitoring mode for Kubernetes and Nginx monitor types. This is in addition to the existing Prometheus monitoring mode support for
Maintenance Page
We have an On-Prem ServiceDesk set up. After performing an upgrade, and after starting the SD Service, we want to prevent the Users from logging in and submitting tickets, until we can check the system and confirm the upgrade is successful. So, in case
Deploy superseeded patches
Hi team, We have APD for third party apps and we have noticed something on our production wave. As we already have a patch criteria "Deploy patches after 14 Days from approval\release" on a lot of production servers we are still having old patches installed
Custom query to generate a report with description and resolution of archived ticke
Hello, Would like to request for assistance on how to generate a custom query report for archived tickets that includes their resolution and description. Thank you
MFA for support accounts
Any suggestions on how I enable MFA for our support accounts? To explain further, we have some AD accounts which are used by 3rd party support companies (ie not employees) to support our internal applications/systems. They are purely an Active Directory
MDM Client App Stopping after Remote Restart on Android 12
We have a very important client testing our generic AOSP Android 12 tablets and we are seeing an issue where after a remote reboot there is tablet generated message that pops up saying that "ManageEngine MDM keeps stopping". I am attaching a snippet of
Struggling with Rack Server and ManageEngine Patch Manager Plus. Any Advice?
Hi everyone, I'm currently facing some issues with my rack server setup and ManageEngine Patch Manager Plus. I'm relatively new to managing both hardware and software in this capacity and could really use some advice from those more experienced. Here
Cisco switch C1000-8P-2G-L Template
Hi ALL! I have Cisco switch C1000-8P-2G-L. Switch and i need to monitoring it... Who can share Device Template for this device ?? Thanks
Exchange Reporter Plus rolls out Elasticsearch feature for email traffic reports in build 5611
Hello Everyone! We have released a new build of Exchange Reporter Plus, 5611, with Elasticsearch feature for all email traffic reports and important security issue fix. Highlights Elasticsearch for email traffic reports: All email traffic reports can
Is Service Plus Cloud having an issue where tickets are not being generated from emails sent?
We have not received tickets/requests in Service Desk Plus Cloud from emails sent to the desk for over four hours. We have done our internal checks but nothing seems to be out of place. Is there an issue?
UPDATE 13000 to 14205 - FAIL
Estoy tratando de actualizar Service desk para poder obtener informes ya que la compilación que tengo es muy antigua. Durante el proceso regular logré llegar a la versión 13000, pero cuando paso de esa versión a la 14205 falla la actualización.
Manual patch task from user
Hello, I have the following question, I have a group of servers in which I need the end user to have full control of the updates, my idea is to be able to send the patches to the servers, but not have them installed, until the user, in manual do it. can
Create Ticket from Workflow
Hey everyone, we have the requirement to generate and follow tickets from workflows. For example: In the onboarding process, it is sometimes necessary to purchase, inventory and set up hardware. We treat this as a process independent of the actual onboarding
Get requests by requester or technician using serviceDesk plus REST Api
I am developing a client application where we want to show requests createdby(requester) or assignedto(technician). Referring to REST API documentation, I can find that there is no api supporting this functionality. Only way is to get all requests and filter it out which is not preferable due to huge load time. Can you please let me know if we have an API updated for this? Also I checked ServiceDesk plus mobile app where we have a similar functionality, would like to know how does the mobile app
Agent Scan FAILURE After Server Restore
Windows Server 2016 Microsoft SQL 2017 ServiceDesk 11.3 (Build 11309) DesktopCenttral Agent 10.2.2137.2.W Due to a failed update (Post #7401409) we had to uninstall, reinstall, and restore our ServiceDesk Server. We have had to complete this process a
System Misconfigurations Not Showing For All Devices
Hello, I was exploring the Threats & Patches portion of Endpoint Central when I came across the System Misconfigurations section. I noticed that only 10 devices were showing they had misconfigurations even though there are 21 devices in my ecosystem and
Run reports on archived requests for SDP-OnDemand
Is there a way for me to run reports on archived requests on SDP On demand? I can view the archived requests in my views, but when I create reports with time frames that include something that is archived, it returns no results. I have tried to follow steps similar to the on-premise reports for archived requests, but the archive request module is not available when I create a custom report. If not, is there any way to un-archive requests so that I can run reports on them? Thanks!
Missing AD update
Hello, there. Although AD supposedly is fetched nightly for all updates, we notice that the value of AD fields such as Title, Department, Office do not update in SD even when marked on. There's no error message from SD, nor in the log files. What are we doing wrong? Cheers
Error with including survey feedback in report
Hello, I am trying to build a report that includes survey feedback comments. I am able to pull all of the data for the surveys except for the comments. I have followed the instructions from this previous post Survey Feedback in a report (manageengine.com),
[Webinar] Streamlining SSL/TLS certificate management with ServiceDesk Plus
In the world of ITSM, efficiency and risk management are paramount. Yet, many organizations overlook a critical component that impacts both SSL and TLS certificate management. This oversight can lead to service disruptions and vulnerabilities, all of
Mobile app - asset scan option in SDP MSP
In the SDP MSP mobile app, both Android and iPhone & iPad did not have the option for Asset scan and asset details. few customers demanding this feature to have in the SDP MSP app.
Are business rules case sensitive?
Hi there, When we use business rules that look for a specific subject line, we've noticed that it is case sensitive, is that correct? As an example, if the business rules is looking for a subject that contains 'Peter Pumpkin', it will fail to apply the
Report to show reopened tickets
Hello, There is a common requirement to generate a report that shows reopened tickets. I see no method of achieving this out of the box. Is it possible via a Query report? Can you provide a query if possible. Thank you.
Deploy WLAN settings to new / factory reset Android tablets
Hi, we have about 25 new Samsung tablets, which we want to manage with Endpoint MDM. Our plan is to use QR Code deployment. I made a template and the devices are setup with a few clicks, receive a new name and are attached to a specific group in MDM.
ServiceDesk Plus API question
Hello, I am new to ServiceDesk Plus product and I am looking into some possible integrations with it. I am a bit confused with the API versions - as I see there is v3 which is only for Cloud version? Or v3 can be used for on-premise deployments too? If
Resending of Approval on Request Edit
If a request has been approved and then is edited or a resource field modified, is the expected behaviour to resend the approval notification again?
License Management shows incorrect details
License Management in Endpoint Central is very basic. Presently, it just counts total number of applications installed against the count of licenses in hand/procured. Ideally it should classify the utilised licenses based on license key provided, so that
SDP Will Not Startup after enabling HTTPS Mode
I recently enabled https mode on our Service Desk Plus installation and imported an SSL certificate because I need to get it working with Exchange Online. Now the application just gets stuck on the splash screen every time I try to launch it. Has anyone
How to add field values to UDF field (type: picklist) using REST API
Hi, I have a scenario where, let's say we have users logging request for computer equipment(eg laptop mouse, etc.) but the request must have a valid project number. The valid list of project numbers exist in an external system(eg Oracle Financials). I
Looking for a report listing all machines that use the domain administrator account
I need to change our built-in domain admin account password, so I would like to get a list of every server that's logging in with that account. When I run user logon reports for Administrator, I get over 130,000 logs, mostly just domain controller activity.
Desktop Central report computer with bitlocker
Hi, how can I get a report about bitlocker enabled computer? Regards Rainer
Run a report to show computers in AD that are not managed by Desktop Central
I am looking for a way to report on computers that are in our AD but that have not been added to Desktop Central. I can see these when going to "Add Computers" under SOM and showing Hide Managed Computers, but I would like to run a report on these.
How to invoke reply form from a request cycle transition
Hi, I am working on a new request cycle for my organization and one of the transitions is called "Contact requester" Is there a way to automate the transition so when a technician click on the transition the Reply form is invoked?
On-heap PolledData cache entries count has exceeded
Hi all, I've encountered this error on ManageEngine OpManager version 12.4.154 The error message states "On-heap PolledData cache entries count has exceeded 30,000, which might affect product performance. Kindly contact our support team with logs for
How to create a Child Request from a Parent Request (Any Easy Way)?
Dear All, Is there any easier article that will demonstrate creating a (one) child request from a parent request? Please kindly share Currently we have parent service template which has only two (2) request additional fields. Regards, Wajahath Farooq
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