Problem with 2FA
So we had an issue with the email associated with our Desktop Central 10, we have 2FA turned on because we had no choice, now we can't get into it because it will not send the authentication email because of an issue with the emails server. So what now?
Resolve or Close option should be available only for Ticket owner or Group member of the ticket's group.
Hi, I need the help of the ServiceDesk community to solve a couple of tasks that I am stuck on. 1) Configure the system to restrict other group technicians from resolving/closing incident requests raised by a VIP user, once approved. 2) The Resolve or
Feature request -date user added to group
It will help us a lot if it will be possible to add a field to group reports on the date when the user was added to the group and also to be able to perform actions based on this field through IT Automation (for example - automatically remove users from
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Link emails to a ticket
I need to know the ID to link an email to a ticket. For example, I need to send an email to a supplier, but it should automatically link to a ServiceDesk ticket. I tried including the ticket number in the subject line, but it does not link (a new ticket
On Perm Endpoint Central REST API inegration and disable 2FA for specific user / integration
Dear support, I am preparing REST API integration with an on perm endpoint central with has already enabled 2FA configuration. As mentioned in REST API doc below, the user authatication will have expiration date "remember_token_days" , which means every
Default Search View in Endpoint Central
Hello, Many of my technicians are reporting that when they try to search for a device in Endpoint Central, the search view defaults to 'Features & Articles' instead of 'Computer Name' like it used to. If they change it to 'Computer Name,' they can search
Sybase monitor password encryption
Hi to all, has anyone ever connected a sybase monitor to a sybase ase database in a sap system? It require encryption of login password and i don't know how to set it on monitor configuration. Many thanks
Forms design options
Hello, I find the form design options very rigid and limited. It would very beneficial to have the ability to arrange fields in more than 2 columns as well as having advanced fields (Radio buttons, Check boxes) and separators. Is any of this on the product roadmap?
Simple script example
Hello, I would like you to give me a simple example of how to implement a script to, for example, delete a file on disk C, how could I do it? I have tried a few things but I have had no results, I also do not know where to see the errors in the execution
v3 API how to upload images - not attachments
I am using SD+ and the v3 api. I am importing html email as new requests using the api and can add attachments with no trouble. I see that the v3 api for creating a new request strips the src= for <img> tags that contain an inline image. I also see that
All Requests list with shared requests
Hi, How to see all requests with shared request in single view? Already in All Requests view, I didn't see shared requests. What should I do? Thanks
How to skip the required backup before updating
"Hi, I'm planning to update the software from version 14600 to 14700. Could I please ask for the code that allows me to skip the required backup? I'm referring to the code entered in the command -DSkipBackUp."
Delay in using Remote Control
We'll get a request for assistance, I ask them when I can remote on, they say now. The computer icon in endpoint central shows as green and turned on, ready to remote on, we click remote control, it goes red and gives us a little wait that sometimes takes
To send credentials to alternative user's email
Hello everyone , Seeking some help with to send the credentials for a new created onboarding but using other field instead the regular email one ,ex otheremail The user itself will not have an email assigned but i do have the email which the credentials
[New Release] ADManager Plus' latest build 7240 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7240. Enhancements: The scheduled reports now support group-based view, including group name and member details. Audit report export operations have
API Help: Unable to parse JSON
Hi, I'm trying to get comfortable adding assets to ME through API with the intention to build a tool in Powershell that my colleagues can use to quickly add assets too. We use the web browser to add these usually. I was trying out the Self-Client set
Bitlocker Encryption conflict with existing Encryption
Hi all Need to know whether if Bitlocker in endpoint Central enabled what will it do if the windows is allready encrypted with bit-locker. Will endpoint central again encrypt or it will just collect the recovery key ?
iOS Wi-Fi Issue When Pushing Profiles
Hello, After upgrading iOS devices to a new profile version, it will automatically disconnect them from the Wi-Fi network (it doesn't forget the network, it's still saved but it still required users to go into Settings to connect back to the network).
Check holiday
Hi, Team, is there a way to check if a day is marked as a holiday? Using deluge, for instance? I need a rule that assigns a ticket to a specific group if the ticket is submitted on a holiday or weekend (can't use outside business hours as it should be
How to Close/Re-open the Request through Email containing two (2) Buttons (i.e., Close/Re-Open)?
Dear All, We would like to send an Email (notification) to the Requester with two HTML Buttons "Close" and "Re-open" once the request is set to Resolved. If the Requester clicked on "Close", the status of the request will be set to "Closed", If Clicked
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Upgrade from 4.6 to 4.8
Asks for me to import the certificate, I have downloaded the certificate, but when I go to import it, it tells me the selected certificate already exists in keystore. Has anyone come across this issue, and if so how did you resolve
EndpointCentral System manager and Remote control not working
We have endpoint central UEMS up and running for over a year now, and everything has been working well Until we recently couldn't get any configurations done using System manager (under Tools), we are presented with the error : Agent has been disconnected.Please
Asset Scan Now (Shipping/Expiry Date)
Shipping date and Expiry Date requires a manual click of the Scan Now button to update Ship Date and Expiry Date for a system even after it has already updated the service tag after an asset scan. Does Scan Now have to be clicked even after doing an asset
"NMSMServer" and "mstransportProvider.conf" file
Hi admin, When I walkthrough in OpManager install folder, i see that it have the class NMSMServer in NMSServerClasses.jar. In the code, it said that i need to have "mstransportProvider.conf" file to able to run but i can not find that filename in anywhere,
OpManager Enterprise - Type of connection between Central and Probe
Hello everybody, what type of connection is needed to allow the central to communicate with the probe? Is any internet connection sufficient or must the two private networks communicate with each other, for example via VPN or a layer 2 extension?
Central>>>internet
Service Request Editor Field
We recently migrated from On-prem to the Cloud and are recreating our Service Templates. We used the Editor field on one of these templates and it is not showing all users. On-prem it would show everyone, however, on the cloud it only shows about 215
Worklog Type to filter based on Site
HI All - One feature of SDP that is frustrating is that regardless of Site, when entering Worklog Detail, the Technician can see ALL Worklog Types. This is leading to major dats quality issues. Is there a way to only display Worklog Types associated to
Google fixes a critical and few high severity vulnerabilities in its Chrome 127.0.6533.88/89 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 127.0.6533.88/89 for Windows and Mac and 127.0.6533.88 for Linux. This update comes with 3 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and few high severity vulnerabilities in its Chrome 127.0.6533.88/89 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 127.0.6533.88/89 for Windows and Mac and 127.0.6533.88 for Linux. This update comes with 3 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and few high severity vulnerabilities in its Chrome 127.0.6533.88/89 Stable Channel update
Hello everyone, Chrome Stable Channel has been updated to 127.0.6533.88/89 for Windows and Mac and 127.0.6533.88 for Linux. This update comes with 3 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Possible to use Automation to blank out an AD Attribute/Field?
I want to use one of the AD extended attributes is a temporary flag to trigger an automation; specifically, I'm putting "New Hire" into a field (either the Notes field or an extended attribute) to then appear on a report on Sunday morning that will be
How to Add a 365 Distribution List to an existing Template
We are moving our distribution lists to M365. I have a template, that I modified adding the M365 DL on the Office 365 Tab under Group Membership and updated. The test account created using the template is not adding the user to the DL in M365. What am
User Modification Templates: "Add To Group" Including Duration
Hello! I'm new to the product & could use some guidance while learning my way around. We are attempting to customize user modification templates for techs to Request Action > Add To Group which would include a selectable Duration for group membership.
The new technician does not see events for some users.
Hello! I brought a new technician into the system. In his account settings, I specified access to certain OUs with users, by which he can see logon activity events. But some users are not displayed. Although I indicated the path directly to the OU in
How to get verified or approved?
I am here to know the whole process of approving or verifying my account. How can I do it manually or request somewhere for it? Hope the admin will understand my problem and let me get approved. Thanks Regards Jaime Wilkinson
Splashtop bypasses ADSelfService MFA
We have MFA working well for users, but when using our remote software Splashtop and the "Log in" button feature it has, MFA isn't prompted for users. I found another thread elsewhere talking about LogMeIn also bypassing MFA from a couple years ago. Is
GINA Client wrong badpdwcount
Hello, we are currently enrolling the ADSelfService and we found out that a login failure into a windows machine is counting wrong in Active direcory when the GINA Client for MFA is installed on the machine. The user itself is not in the AD SelfSevice
Authenticator Mobile App - approve/deny from notification panel/lock screen + machine name
Can your development team look at adding Approve/Deny functionality directly from the lockscreen, similar to what Microsoft, Google, and Duo authenticator do? It will be much more useful than having to tap the notification or unlock the phone and open
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