Expanded coverage for Azure monitoring
As more organizations adopt Microsoft Azure, we are deepening our monitoring of the platform, to deliver even greater value to businesses that rely on Azure or include it in their multi-cloud strategy. Applications Manager already offers broad support
Custom Settings acces in Kiosk mode not working using API
Hello, according to this article I've added the new intent on back button pressed action for android app. But nothing happend when I'm on single application Kiosk mode when I press back button. My application is .net MAUI application and for android platform
Azure Data Factory Receiving a 4013 Error
I have setup postman and everything works correctly and I receive results. I setup a dataflow in ADF with the same information but receiving the following error. Keep in mind you will see the input_data below not encoded. When I do encode it I get error
How to - display associated_roles from a Technicians via API.
I try to display a information from the endpoint Get all technicians, but when I execute the JSON I don't see that column in the request. I have the same issue with: secondary_emailids associated_sites This is the input_data: { "list_info": { "sort_field":
Security advisory for remote code execution vulnerability in Log360 UEBA
Security advisory for remote code execution vulnerability in Log360 UEBA Vulnerability Details Product name Log360 UEBA Severity Critical Affected software versions 4060 to 4065 Fixed version 4066 Fixed on 17/06/2024 Details: The ManageEngine Log360 UEBA
IP Address Manager
Hi ALL. I turn ON option "Reservation status of an IP Address is changed" with email notification. After it I receive same emails about Reservation status of IP of all reservations but these reservations were made many days ago and no changing were wit
java.sql.SQLException: The key is not encrypted using the specified decryptor.
We are getting the below error after patching windows, but nothing changed on our SQL server or PMP server. [10:40:48:180]|[05-08-2024]|[SYSERR]|[INFO]|[20]: Caused by: java.sql.SQLException: The key is not encrypted using the specified decryptor.| [10:40:48:180]|[05-08-2024]|[SYSERR]|[INFO]|[20]:
Configuring OAuth Refresh Token with ADManager & Jira Service Management
I’ve configured an Application Integration with Jira Service Management in ADManager Plus. Everything works fine and as expected, however the authorization keeps expiring after about an hour, then I have to log into ADManager and re-authorize the application.
MAC-IP Combination Changed Details
Hi ALL I setup notifications Alert from ManageEngine OpUtils : MAC-IP Combination Changed Details How i can turn on it only for some specified networks (not for all) ??
How to use MainSocketServer in package 'com.adventnet.management.mstransport'
Hi, I am trying to apply OpManager to my cooperation. Can anyone help me to use or trigger the MainSockerServer in pakackage 'com.adventnet.management.mstransport' in file ManagementServer.jar in classpath to send and receive data.
Patching a cluster of servers
Hello all, I can't find any answer or guide to my question, please accept my apologies and point me to the answer if this is already answered. OK, my question is, how can someone patch a batch of servers, fulfilling some custom criterias, and perform
Upgrade Application Manager to the new version
Hi Everyone, i have little question to ask, i have client who want to upgrade they Application Manager to the new version. Now they using an old version of the application manager , namely a version 8 years ago and they want to upgrade, but i don't know
Hide asset in template
Hello, I need to hide the Asset field during template loading, I have tried the bellow script but it does not work: Edit the incident/service template from which the asset needs to be hidden, choose Field & Form Rule tab. Create a rule "On Load" with
Hide Asset Field
Hi, I am looking to hide the Asset field in an Incident Template (probably in other Templates too) but cannot seem to find it using the Hide Field in Field and Form Rules? Can anyone help? Thanks In Anticipation Ian
Service Desk Plus intergrating with Sharepoint
We are running 7.6.0 build 7600 and we want to intergrate our sharepoint intranet with our help desk. Is there a webpart for requestors and technicans that we can plug in to our sharepoint site?
E-Mail Command for Change Module
Hi Can I use E-Mail command to change the status of change in each stage This's my example Change's current stage is "Implementation" and status is "In Progress" I want to use E-Mail Command to change the status from "In Progress" to "Completed" Tha
how put url (external link) to the request template
I consider the case when the user specifies the problem, for example, indicates that there is a problem with telephony-> there is no sound in the headset, then display a web-link to the instructions on the request template (in this case, insturction how
Identity360 has rolled out its latest update!
Greetings! Identity360's latest update will feature the following enhancement. Enhancement Identity360 extends its integration support to include Salesforce Lightning. Excited about this release? Log in now to try the new update. Don’t have an account?
Configuration Manager Issue
The "configuration management" feature detects changes in the configuration of the mikrotik routers, but only because the date has changed. Generates many false errors. Is there any way to change this problem?
Expanding Custom Function for creating child requests
We utilize a custom trigger and custom functions to automatically create child requests off of a parent request. I got sample scripts for this from this post: Script for creating new tickets based on information from one ticket (manageengine.com) I was
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in Dubai and Abu Dhabi!
Hello! We are thrilled to send you this exclusive invite to be a part of CyberShield 2024: An IAM and Cybersecurity seminar in Dubai on July 23and Abu Dhabi on July 25. Our senior technology evangelists will be sharing their thoughts on how you can better
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in Dubai and Abu Dhabi!
Hello! We are thrilled to send you this exclusive invite to be a part of CyberShield 2024: An IAM and Cybersecurity seminar in Dubai on July 23and Abu Dhabi on July 25. Our senior technology evangelists will be sharing their thoughts on how you can better
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in Dubai and Abu Dhabi!
Hello! We are thrilled to send you this exclusive invite to be a part of CyberShield 2024: An IAM and Cybersecurity seminar in Dubai on July 23and Abu Dhabi on July 25. Our senior technology evangelists will be sharing their thoughts on how you can better
📅Mark Your Calendar: CyberShield 2024 IAM and Cybersecurity Seminar in Dubai and Abu Dhabi!
Hello! We are thrilled to send you this exclusive invite to be a part of CyberShield 2024: An IAM and Cybersecurity seminar in Dubai on July 23and Abu Dhabi on July 25. Our senior technology evangelists will be sharing their thoughts on how you can better
Adding a link on Requester Homepage to another instance template
Hi, How do you add a link on the Requester Homepage of one instance to a template on another Instance? I've setup a button with Action Type URL to the relevant templates URL But when you click the button you get the below error, I believe it's looking
Dynamic Form
Hi everyone, I'm currently working on setting up a project governance framework using SDP for our project managers. My goal is to create a dynamic form within SDP that adjusts the questions displayed based on the project's current stage. This way, project
VNC access using a landing server
Is it possible to use VNC connections via a landing server? I am able to setup a VNC connection without a landing server.
Search requests via API using Deluge
I want to build a custom function that searches requests by a certain data point, such as the subject. The REST API documentation shows how to query a request by entering the request ID in the api path: url = "https://xxxxxxxxxx.com/api/v3/requests/{request_id}";
Numerous Security Vulnerabilities in SDP
Good Afternoon, I just wanted to get the process rolling on several security vulnerabilities in the versions of Nginx and Apache Tomcat used by ServiceDesk Plus. Here are the vulnerabilities as reported by EndPoint Centrals security vulnerability scanner.
How i can recover the deleted assets from the helpdesk
How i can recover the deleted assets from the helpdesk
Missing Patches Report for Custom Groups
How can we have a custom report configured, that will allow us to generate a "Missing Patches Report" for a specific "Custom Group"?
Apache Tomcat Vulnerabilities in Endpoint Central
Good Afternoon, There are numerous security vulnerabilities being reported for the version of Apache Tomcat that Endpoint Central is using. CVE-2022-29885 CVE-2022-42252 CVE-2023-24998 CVE-2023-34981 CVE-2023-28709 CVE-2023-24998 CVE-2022-45143 CVE-2022-34305
Teams Channel Addin Search Requests by Ticket ID or Requesting User
As a helpdesk operator i want the ability to use the teams addin to highlight a ticket and discuss it in teams; i want to be able to search for a request/incident by requestor or request #ID in addition to current request title. the current ability to
Customize Sign-in page
Hi Support Team. How we can customize Sign-in page? We have SAML authentication from oprem AD and want hide other sign-in method - is it possible ?
Export from Table sometimes in another language
I have a view setup and I select to download all data from that view using the option shown here: You can see in the subject line below that when the report is ready, sometimes it starts with "Solicitud Table" and sometimes it starts with "Request Table".
Office 365 mail processing went down
FYI, in case others are affected. Our mail processing from Office 365 mailbox to ServiceDesk Plus went down at about 3:00p Eastern yesterday. There was a Microsoft issue with POP (issue ID EX804796): "Users may be unable to access their Exchange Online
Ad manager | replication error | error code 1808 and 1726
AD Manager , Domain Controller replication, error code 1808 1726
Agente do Manage Engine
Gostaria de saber como selecionados se o Agente do Manage Engine está ativo na máquina? Como faço para ativar o alerta do Manage Engine na máquina para monitorar quando ele for desativado?
Using Request workflows, add checklists to Requests/Incidents based on set conditions.
When on-boarding a new staff member, we have to set the user up on different services based on the department or team they will be a part of. It would be beneficial if we could set up a workflow to add a checklist (per department) based on conditions
Secure Your Spot at ManageEngine's SHIELD - CyberDefence in Manchester and London: Where Cricket Meets Cybersecurity
United Kingdom's First Shield Cyberdefence Hello, We're thrilled to invite you to "SHIELD - Cyberdefence," a one-of-a-kind symposium where cricket meets cybersecurity, conducted by ManageEngine! This is an exciting opportunity to learn how cutting-edge
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