How to Hide a Service Template from User's which belongs to a Specific OU in AD?
Dear All, It is possible to Hide a Service Template (in Service Catalog) from User's who belongs to a Specific Organizational Unit (OU) in our Active Directory (AD)? Regards, Wajahath Farooq
Notifications, Macros and Variables
Hello, We are trying to use notifications within Automation & Orchestration Templates. Unfortunately, there are several issues: 1) some of the notification macro values are not being passed. Example would be password (%Password%) 2) When using a notification
Script fails with error : The extended attributes are inconsistent
I have tried several different methods to get this script to work. When running it locally on a machine it works just fine. I have a bat program that has several user responses it waits for. I am trying to feed the program the responses using a text file.
Manage Engine SDP Will not restore backup
I recently reinstalled Manage Engine onto a server because it wouldn't start up after I enabled https mode on the previous installation. I reinstalled the same version that we had before as determined by the buildinfo.xml file, I found the installation
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Vulnerability Manager Plus' security component - Secure Gateway Server with a few enhancements. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates
Upgrade to the latest Secure Gateway server build!
Hello everyone! We have updated Patch Manager Plus' security component - Secure Gateway Server with a few enhancements. It is highly recommended that you upgrade to the latest version of the Secure Gateway Server. To check the list of updates in this
Leveraging EventLog Analyzer's Threat Intelligence to mitigate risks after the CrowdStrike disruption part 2
Continuation of part 1 Steps you need to do to protect your network from attacks leveraging CrowdStrike Incident: 1. Detection: If you already have the Threat Analytics Add-on, the Default Threat Alert will capture any interaction with the above malicious
Leveraging EventLog Analyzer's Threat Intelligence to mitigate risks after the CrowdStrike disruption - Part 1
On July 19, 2024, a content update from cybersecurity vendor CrowdStrike triggered a widespread Blue Screen of Death (BSOD) event impacting Windows machines globally. Microsoft estimates that approximately 8.5 million systems were affected. The company
Upcoming enhancements in Request, Survey, Checklist, Project Management, Purchase, Contract, List View Export and Zia AI
Dear Users, We are elated to announce the upcoming enhancements in Request, Survey, Checklist, Project Management, Purchase, Contract, List View Export and Zia AI. Enhancements Request Key ID Configure an ID prefix and a starting number for incident and
Do you have any good suggestions about holiday settings
您的SDP版本 : 13.0 构建号 13000 Hello，As the question suggests, is there a way to batch set holidays instead of setting them individually.
Software Bill of Materials (SBOM) for Password Manager Pro
Is there a Software Bill of Materials (SBOM) available or published for Password Manager Pro including components versions etc. per version/release of PMP? The topic of SBOM is getting more attention in security and of course it is possible to use tooling
multiple email address when replying
Hi i cannot find the possibility to enter more than one email address for one user so that when i reply in the request section, i can send the reply to more than one user
problem whit ID secuency
Hello, good afternoon, my problem is the following. When a person sends a ticket to the platform, it assigns it #30, but then on some occasions, when another person sends a ticket, it sends them again that their ticket is #30, even though there is already
How to restrict the User on selecting the Date/Time more than 100 Days from the current date?
Dear All, We have added a Date/Time Field namely "Duration of Service" in our Service request Template and we would like to add an exception with an alert message to the Requester that he/she couldn't able to select the date more that 100 Days and also
ManageEngine Supportcenter Plus - version 14.8 - Build - 14800 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.8 - Build - 14800. Enhancements SCP-6907 : Custom module Support in Advanced Analytics SCP-6929 : Connections Connections is a secure authentication mechanism that facilitate
ManageEngine ServiceDesk Plus MSP - version 14.8 - Build - 14800 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.8 - Build - 14800. Enhancements SDPMSP-23443 : Custom module Support in Advanced Analytics SDPMSP-23460 : Enhancements in Tasks - Kanban and Classic View Options SDPMSP-23556
Internet explorer uninstallation
Hello. How can i unistall Windows Internet Explorer 11(64 bit) with Endpoint Central which was preinstalled on Windows Server? I tried to uninstall it from Inventory -> Software, but it was failed:
Custom Reports
When a Lower Admin creates a Custom Report, that report only shows up for that Lower Admin and the Full Admins. Is there a way for all of our Lower Admins to see the other Lower Admins Custom Reports? Is there a way for Lower Admins to see Custom Reports
Error 1013 Inconsistent Schema
Hi, Try to update to 14720 but getting error 1013 during validation of the patch. Running PGSQL
ServiceDesk Plus, problem, in the category of services and incident templates.
I am writing to you with a problem we have encountered while using the ServiceDesk Plus product. We have been using your system successfully for over a year, however, an issue has recently arisen that is making our job much more difficult. When creating
Feature Request: Options for Task Assignments
I wanted to discuss a potential enhancement to your system that could significantly improve efficiency and streamline processes. Background: As part of our staff onboarding process, we currently use a task template that includes multiple tasks assigned
Service catalog not populating in self service portal
Service catalog not populating in self service portal, can log edit defaults despite adding new service. Please kindly assist
How to populate user names in a request additional field
Hello, based on my request with Ticket ID: "6103038" I followed the following guide using the attached script (for ME-SDP Version 11) https://pitstop.manageengine.com/portal/kb/articles/how-to-populate-user-names-in-request-additional-field I got the
Want to Create Software Deployment for Sophos on Mac
I would like to create a software deployment package. What I have from Sophos is a shell script, installer package, and mobile config files. How can I do this in EC?
Hide Filters from Technicians
Hi All - We have created a technician that is being used by one of our customers to manage their own tickets. We've setup a custom role for this purpose. It is working as expected. The caveat is that since the user is a Technician, they can see all of
Exception during getConnection from pool Exception occurred during get connection from datasource
I encounter the following error while reporting from the program as a query: java.sql.SQLException: java.lang.Exception: Exception during getConnection from pool Exception occurred during get connection from datasource Check logs for details. I don't
Feature Suggestion - Quick Status Scheduler Options
I find myself wishing for a quicker way to set the Status Scheduler change time. Right now you need to click the checkbox, select status changing To, date, hour, and minute. It would be fantastic if there was a way to speed this up, something that can
APM Insight + RUM = One big stride towards optimal application monitoring
We are delighted to announce the integration of Real user monitoring (RUM) with application performance monitoring(APM Insight) in Applications Manager. This new enhancement streamlines user experience monitoring by merging APM insight and RUM metrics
Masterclass 2024: Episode 1 - Getting started with ServiceDesk Plus MSP [Jul. 31]
Hi there, We are excited to invite you and your team to the first episode of the ServiceDesk Plus MSP Masterclass 2024 series. In this first episode, you can learn how to set up the essential configurations, customizations, and automations in ServiceDesk
Cannot upgrade from build 14600 to 14810 - Unexpected error
Hello, We are currently running SD+ build 14600 on Windows 2022 and MS SQL 2017. I am trying to upgrade to build 14810 but I do encounter an unexpected error. Here are the last lines of the log file: java.lang.reflect.InvocationTargetException at sun.reflect.NativeMethodAccessorImpl.invoke0(Native
SDP not marking as Online one of our technician
Guys, We have a problem in our ServiceDesk in build number 14304. One of our technician, even if he clicked on online status, is showing on list of technician as offline -> he not get any ticket for this. We tried: -Restart Services - Test on many browsers
Increase custom schedule timeout
I use SDP's custom scheduling feature to sync requests between SDP and Jira. I do this by using an additional field called Jira_Key. There are currently 3500 open requests between SDP and Jira that need to be synced every day. I use a script to sync requests
Send data to other app
Hello, I want to integrate SDP with other applications to automate some tickets that are created, how can I make a call to an external API when the ticket is created?
Adding Additional 'Status' Fields to the 'Status' Bar in ManageEngine ServiceDesk Plus Portal
How can I add additional 'status' fields to the 'Status' bar in the ManageEngine ServiceDesk Plus portal?
Azure secrets
Hi, I wanted to configure KMP for Azure secrets management but I failed due to scarce documentation (and my poor knowledge). Is there anywhere a more detailed instruction on how to do it including Azure setup (application and privileges)? I can follow
macOS - endpoint central software is not in applications
using JAMF, I'm trying to identify macs that are missing the UEMS client. Normally i can create a target group but since its not listed in applications, i cant. how can i identify which machines already have it installed and which do not?
unable to update server to 11.3.2400.28 because it will not take the patch certificate even when re downloading cert
I tried to update server to 11.3.2400.28 but it will not go because it says there is a certificate mismatch for the patch cert. So I downloaded the patch cert again and it still fails. Anyone else see this before?
Does ServiceDesk Plus accept multiple emails?
Hi there, Our current setup means that when staff email an ICT email address a ticket is created on ServiceDesk Plus. We are moving another team onto the ServiceDesk so I wanted to know if we could have it set up so that when staff email their team email
How can we set the selected Asset(s) Name's on the Description?
Dear All, We have created a Incident Template in which the "Assets(s)" field is mandatory for the Requester where they will select the specific asset from which they are facing the issue. Now, once the request is submitted we're updating the request description
make the magnifier (searchbar on top of tables)
Hi Support, we have about 120 Admins in our MSP Environment. Most of them have one wish to get the Frontend more usable: Is it possible to show the search bar on top of all tables as standard. The feedback of my administrators is that they have to klick
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