Secure Your Spot at ManageEngine's SHIELD - CyberDefence in Manchester and London: Where Cricket Meets Cybersecurity
United Kingdom's First Shield Cyberdefence Hello, We're thrilled to invite you to "SHIELD - Cyberdefence," a one-of-a-kind symposium where cricket meets cybersecurity, conducted by ManageEngine! This is an exciting opportunity to learn how cutting-edge
URL blocked as maximum access limit for the page is exceeded. Please try after sometime.
Hi, Attempting to do some changes under Resource Questions, but getting the below error: "URL blocked as maximum access limit for the page is exceeded. Please try after sometime." Anyone else experienced this issue? Many thanks Lisa Build Information
Server name change
Hello, I wanted to know how I can update the server name in the patch manager system. When the agent was installed on the server it had a name XXXXXXX, but then it was changed to YYYYYYY, the problem is that now I have the same server with 2 names "Computer
Configuration Management - view/export the list of preventive maintenance tasks with their next scheduled time
This report helps to view/export the list of preventive maintenance tasks with their next scheduled time configured in the application. SELECT swo.WORKORDERID "Scheduled WOID", ti.SCHEDULE_TIME "Next Schedule Time", aau.FIRST_NAME "Requester", sdo.NAME "Site", dpt.DEPTNAME "Department", cd.CATEGORYNAME "Category", scd.NAME "Subcategory", icd.NAME "Item", qd.QUEUENAME "Group", ati.FIRST_NAME "Technician", swo.TITLE "Subject",
Real Case Problem Ticket Not Received in Service Desk Plus After Successful Test Integration with Dynatrace
Hello everyone, I have previously opened a ticket regarding the integration of Service Desk Plus On-Premise with Dynatrace, which can be viewed at the following link: https://pitstop.manageengine.com/portal/en/community/topic/send-json-payload-from-dynatrace-to-service-desk-plus-on-premise
SQL SSMS Query on dates
Hi , I'm trying to create a query report on devices based on lastcontacttime, however it doens't seem to work either through a SSMS query or using the longtodate, all the data is from the systeminfo table
closed by
We use Service desk in my workplace , I have had a look in the advance search options but can't really find a solution , I am looking for a way that I can find all the closed tickets by a particular user So even if the tickets belong to user A and user B closes the ticket , is there is a way to find out all the tickets that user b has closed off
Allow technicians to see tech availability and/or scheduler
Would be great if we could give access to tech availability to the technicians so they can see who is available when and not have to use a seperate calendar to figure out vacations and such
Add Note To Request Automatically on Submit
I have created a service catalog template that I originally enabled the section "Use this area to display a short description or any instruction, notes, or guidelines for Technician." I had wanted to use this to give directions to the tech on how to handle
Auto assign ticket to technician on email response
We are trying to setup a rule/trigger that auto assigns a ticket to the technician who responds to an email request from Outlook. Workflow Idea: - A user submits a request to the ServiceDesk email address - A ticket is automatically generated and sits
Users view of other's tickets
I know that you can set a user to be able to view tickets by department or site. However, many of my users oversee several departments and sites. Is there an option to set up a user to view the tickets for multiple departments or sites?
SQL QUERY REPORT
hi i wanted to make a query report in the SDP version 14630 and the app returned this error .:: java.sql.SQLException: java.lang.Exception: Exception during getConnection from pool Exception occurred during get connection from datasource Check logs for
Scheduled Group Report - Multiple Groups
I'm trying to create a scheduled report listing the group members of 10 groups I would like the report to list each group with it's members The only way i have been able to do this is with 10 separate scheduled reports. is there a more efficient way of
Unable to delete a created/custom user report in AD manager plus
Hi, I used Ad Manager Plus to create a user group report. I emailed myself the report but never technically saved it (I assumed it auto-saved). however now whenever I attempt to create a new user report the search criteria and results are already pre-populated
[Webinar series] 📢 New and improved security and management capabilities from ManageEngine
ManageEngine's What's new 📢 webinar series Register now June 17, 18, 19, 20, 21 at 11 AM GST | 3 PM SGT | 11 AM EDT | 4 PM BST Note: Register just once to attend all the sessions in this series. Join our long-awaited expert-led What's New webinar series
OST to PST Recovery Software to convert OST to PST File?
Most of the users are searching best tool for repairing the corrupted OST file, here we are providing Enstella OST to PST Recovery Software that secure for repairing corrupted or damaged OST file and recover OST file to PST file. Using application is very easy, just follow the easy steps of installing and get the secure process for repairing and recovering exchange Outlook OST file emails, contacts, calendars, task, notes, inbox items, outbox items, journals and appointments. This OST to PST Recovery
Change date format on input from API
Hi there, I have an UltiPro API that is working fine however, I am trying to update the AD AccountExpires data value to match the DateLastWorked in UltiPro. The format of the date filed in UltiPro is YYYY-MM-DDT00:00:00 and I believe the format needed
Add new request (API) after 14.740 upgrade fails
Hi, Team, After testing the new 14.740 upgrade, I found an error when using Add Request API. I'm using a global function which is getting some information about a request and then, this information is used to create another request and link it to the
See what templates an additional field is used
Hi, is there a way to see where an additional request field is used? A query for example? I would like to clean up some additional fields that are not in use anymore. But i have no way to tell if they are added in a template. Build: 14006 Database:
Push Notification
Hello, i upgrade my opmanager to build 12.8.248 and now push notification on my android sometime work sometime not. I install mobile application on my two android phone and have same issue.
Automatic Password Rotation for Raritan PDU
I am trying to implement the automatic password rotation for a Raritan PDU but this is failing with errors, presumably with the SSH command sequence. First question, is there a way to view the logs to debug this? We have various other custom devices to
How do I set a category as inactive?
We're setting up new categories, and want to disable some old ones. In the category wizard, there is a note: Note : Inactive record(s) have been marked in grey color. Old forum posts also suggested deleting a category or suggested that deleting should
Misclassification of patch
The system has not qualified the following patch as a security patch https://www.catalog.update.microsoft.com/ScopedViewInline.aspx?updateid=23036bc1-810b-4204-98ce-14022d071960#Overview nor this one https://www.catalog.update.microsoft.com/ScopedViewInline.aspx?updateid=926bbc1e-34e2-43b6-a1da-2df076dace65
As super admin, change default categories of the personal vault
Hello, So we're soon going to deploy the access to the personal vault in our company, but the default categories really aren't good, so we want to edit them to give a set of default categories for our thousands of users without having them manually create
Masterclass 2024: Episode 5—Explore the latest features in ServiceDesk Plus [Jun 27]
Hi there, We are excited to invite you and your team to the fifth episode of this year's ServiceDesk Plus Masterclass series. In the upcoming episode of Masterclass 2024, we will explore the latest product updates and enhancements released in the last
Opmanager + Exchange Reporter
Hi all do You know if it's possible to install Opmanager and Exchange reporter on the same server ? I need to monitor Exchange 2016 and 2019 Thanks Davide
Download Old Version
Hello, Where we can download opmanager previous build or previous version?
GPU Utilization
Hello, Can GPU utilization monitored by Opmanager?
What is the difference between the Datasecurity Plus Services in Windows?
Hello forum, We have a handful of clients that use DataSecurity Plus FileAudit, and I am a bit confused as to what the difference is between the two services. We generally only use the "FileAudit" module, and we want the service to automatically start
TXT-files in Opmanager Agent directories caught as Malware in Defender EDR
Hi We are using Opmanager with Agents only on Windows Servers. We also utilizes the full Microsoft Defender suite, former Defender ATP, as EDR. We have received a high alert on Malware blocked on 1 Windows Server. The Service and the actual file both
Chat Queries
Hi Team, Chat is an excellent addition to the tool. I have a few queries on the tool. Can you please help me with it. Can I select a default group, say helpdesk team to handle initial sessions. Close and Create request, will not override my existing business
Dell Update BIOS with Password failed
Hi, I'm testing a deploy to update BIOS in Dell Latitude 5420 (Suported BIOS). This laptop is with password in BIOS. So, I have performed the following steps: 1 - It was configured the BIOS credential in Patch Manager Plus 2 - It was deployed the "Dell
ManageEngine security advisory—Important security fix released for ManageEngine PAM360
Hi there, This security advisory is to let you know that a security vulnerability of high severity was detected in ManageEngine PAM360. CVE ID: CVE-2024-5546 Severity: High. What is the issue? An SQL injection vulnerability was discovered in PAM360. We
ManageEngine security advisory—Important security fix released for ManageEngine Password Manager Pro
Hi there, This security advisory is to let you know that a security vulnerability of high severity was detected in ManageEngine Password Manager Pro. CVE ID: CVE-2024-5546 Severity: High. What is the issue? An SQL injection vulnerability was discovered
Scheduling patches overnight
Hello, I am working on creating an automatic patch policy that will run over night. My goal is for it to start at 10:00 pm (22:00) on Wednesday then end at 4:00 am (04:00) on Thursday. I was wondering if since it would be going into Thursday, would I
Service Request Approval Status "To Be Sent"
When Active Directory Users blank "Manager" (don't have reporting line yet). After requester raise ticket, "Approval Status" is "To Be Sent" but ticket "Status" is "Open" and SLA also running. It should be automatically set status "To Be Sent" and stop
ADSelfService Plus' build 6500 released with major component upgrades
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6500. Enhancements The PostgreSQL database bundled with ADSelfService Plus has been updated to version 14.12 for 64-bit machines. The Apache Tomcat version used in
Live Chat - Group Selection
Hi, I'm not sure how everyone else is getting on with Live Chat, have many rolled it out? We are getting ready to put this out to our customers however I have a concern. I've noticed that a customer can instigate a Live Chat without selecting a group, they will be shown the screen as if they are waiting for a technician to connect, however no technician will be prompted and so the customer will just sit there waiting until it times out. Also if they realize their error they can't stop it, they have
Bad_System_Config_info
Hi I'm seeing this message, in the blue screen that occurs once the imaging of the laptop is complete. it just blue screens and gives us this message Bad_System_Config_info the machine to be imaged, and the image are the same make and model, so not sure
Agent Binary not ready. Regeneration is in progress
Whenever I update to the latest Hotfixes, I get some stragglers devices that stays at the latest -1 version, these devices report "Agent Binary not ready. Regeneration is in progress" And the Read KB link takes you to a KB that is titled "Unable to complete
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