QR Code Enrollment
Is it possible to send an enrollment notification e-mail that includes the Microsoft Authenticator QR code for that user? Or possible to generate the QR code ourselves and we can send email through other means. Thanks! Jeff
Permission Denied. Please Contact Your Administrator
I am trying to setup the AD password expiration reminder tool. I am unable to select any domains. When I go to Domain Settings > status is successful, but when I try to update objects I get "Permission Denied. Please contact your Administrator". The service
Servicedesk Plus escalation report
Hi, Can help to give me query base on below field. Naharuddin Great Eastern Life
tasks
Дорогая поддержка доброго дня. Можно ли реализовать, чтобы задачи появлялись и назначались по мере завершения предыдущей задачи? Пример: в шаблоне заявки настроены правила, что при создании этой заявки создаются сразу 5 задач, можно ли сделать, чтобы
Deluge operations in Custom triggers and functions
Hello, I have 2 questions about custom triggers and functions: Is there any place to find all the available operations and their JSON such as `ADD_APPROVAL_STAGE` and -`UPDATE` for request? Can I cancel the action which triggered my custom trigger? E.g.
How AD Self Service can change user passwords if they have MFA enforced on the office365 tenant?
Hello guys, In my recent scenario, i have ADSS for users to unify their local AD and 365 passwords because they are independent from each other. recently the organization enabled MFA for some users on the office 365 tenant and now those users won't change
Adding a 'Resolved By' Column to the Task table
Hello, We'd like to be able to add a 'Resolved By' column to the task table similar to the one in the Request table. I am unable to work out a formula to be able to do this, and I am unable to edit the formula from the Request table to see what was used
View Requests by Location
Is there a way for Requesters to view requests by Location? Currently, I only see a way for them to view by Department only. Example: A building can have multiple departments. The Building Supervisor needs to see requests for the entire building, not just a particular department. I know you can create a custom filter for technicians, but requesters do not have this ability. Please advise.
script On Form Load not works!
this script just works On Form Change filed not On Form Load, why? $CS.setValue("WorkOrder_Fields_UDF_CHAR5",$CS.getValue("REQUESTER.user_udf_fields.udf_sline_302"));
Warning
Dear support, i have added two devices to OpManager and receive for both devices the following message: Discards rate for Interface 'is 38.496 threshold value for this monitor is 1%. - What means this message and how can i change the threshold? - Which
Admin page issue of collapse try our advanced features
Hi All, I got 2 problems in SDP. 1. I tried to collapse the menu, and the left config menu will shorter and shorter everytime after I upgrade to latest version. 2. How to disable the "Try our advanced features"? It is so annoying.
ManageEngine Servicedesk Plus MSP - End of Support Builds less than 14.3 version (Build 14300)
Dear Customers Greetings for the day. As per the company Support policy , we are stopping support for all builds / versions that are less than 14.3 version - Build - 14300. This is applicable for all users. I request your understanding and upgrade to
ManageEngine Supportcenter Plus - End of Support Builds less than 14.3 version (Build 14300)
Dear Customers Greetings for the day. As per the company Support policy , we are stopping support for all builds / versions that are less than 14.3 version - Build - 14300. This is applicable for all users. I request your understanding and upgrade to
Authentication Failed using the given username and password.
Good Day I could not add our outlook 365 in our service desk email server it said authentication failed even I created already a app password on my outlook account.
Error Importing Self-Signed SSL Certificate in ServiceDesk Plus
I am encountering an error while attempting to import a self-signed SSL certificate into ServiceDesk Plus. I have installed the 30-day free trial version on my computer. The self-signed SSL certificate was created using OpenSSL.
Internal Error While changing tech role to SDAdmin
Internal Error While changing tech role to SDAdmin
Re-engineer SDP Cloud Asset Probe and Discovery to not seek Domain Admin credentials
our security team will not let us utilise a domain admin account as, correctly, there is an account with the permissions required that isn't domain admin. its poor security and design principal to fall back on domain admin credentials!
Use Additional Field value to change Site in Request or Incident
We have itinerant users who move from building to building throughout their work day. We like the Site based automation in ServiceDesk Plus and want to use it but as a result of these users we need a way to change the Site in the Request or Incident. Given that there is no way to make Site editable by the requestor, what we would like to do is have an Additional Field that will be common to all Catalog items called Site Update to allow them to change the Site value (since it is not directly editable).
Possible to link directly to a category within the service Catalogue?
On the Requesters homepage it links to the wider service request catalogue via URL.com/Templates.do?module=serviceRequest but is it possible to have a unique url for each category so we can link the user to the right set of templates?
v3 API request download Attachment
Can you download attachments from a request using v3 API? I can see attach, list attachments.. but nothing related we are building a Bi-Di Interface as native connectors are not forthcoming.
How to Set/Add the Background Image on the Dashboard?
Dear All, We have created a Dashboard with few Widgets on it and currently the dashboard we've prepared now doesn't have any background image. Please let us know on how can we add/set our organization default background on our newly built dashboard? Regards,
Customize Purchase Order form
We have created additional Purchase Order Fields, but I do not see any way to arrange the fields on the PO form. Can the Purchase Order form layout be customized? I'm running version 11.1.0 Build 11127
Requests and Tasks in the same view
I am trying to find a way to view all my technicians' currently assigned work. Their work may consist of requests assigned to them or tasks assigned to them from an open project. I'd like to see a view that shows both their open requests and open tasks
ManageEngine Endpoint Central MSP Licensing
ManageEngine Endpoint Central MSP - perpetual or annual? which one is better?
PostgreSQL Custom Query for a list of workstations and the software installed for AssetExplorer
I'm attempting to create a couple of custom reports, but have very limited experience with creating query reports. I'd like to create a query that shows all the Windows 10 workstation with the name starting with "desktop" and a list of software that is
workstation deleting problem
Hi, I have a problem with workstation deleting from adauditplus plus, the computer is not accessable yet, and I would like to delete it, but i got " Synced server(s) can not be deleted " message. We have log360, i tried to find solution, and i found an
Manage Engine Endpoint Central Integration with Active Directory
How does ManageEngine retrieve Active Directory (AD) information such as users and computers? Do some features of ManageEngine require calling AD services such as Active Directory Domain Services (AD DS) and others?
Disable Closure Comments for Direct Resolution Entry
Hi everyone, I'm looking to remove the closure comments feature from our ServiceDesk Plus Cloud setup, allowing direct entry of resolutions only. Has anyone configured this before? Any guidance or contact points for support on this would be much appreciated.
Allow Users with no Account to View Solutions.
It would be very useful if some Solutions could be made available as View Only for those without accounts.
Introduction of Purchase Request
We are pleased to inform you about a new feature "Purchase Request(PR)" which is planned to be introduced as a part of the Purchase module. A Purchase Request can now be created when a request for an asset which is not in stock is raised(from Service Request\Change \Project). Please find a general workflow which is planned for the same: If there is a new hire,manager will create a new service request to provide necessary assets to the new hire. The Technician assigned to the service request (SR)
[Free webinar] 5 measurable skills that every IT technician should possess
Hello there, The success of your service desk relies on the expertise of your IT technicians. But how do you assess each technician's skillset and strategically enhance them? Join our upcoming webinar to discover the five critical skills every IT technician
[Free report bundles] Identify critical skill gaps in your IT technicians
Hello folks, Ditch time-consuming performance ranking spreadsheets that only give you a partial picture. With our latest report bundle, you can identify subject matter experts, top ranking performers, end user favorites, and more in less than three minutes.
Excluding patches for EOL Operating Systems
Hello, My company has some Windows Server 2012 R2 servers still in our environment and due to them being end of life, any attempt to patch them automatically fails. I was wondering if there was a way I could exclude patches to these servers from being
Cleaning up Patch Folder
Can the old Patches in the Patch folder be cleaned up at all in any fashion? Especially the exploded directories, if not the ppms?
"Internal Error" when i changing technician role
dear support, i got "internal error" message when i trying to change technician role from SDGuest to SDAdmin.
How can we Auto. populate Current Logged-in Requester Details on the Request Additional Fields?
Dear All, We have created a Service Request Template namely "Request for User Information Update" with the Request Additional Fields such as: a) Display Name b) First Name c) Middle Name d) Last Name e) Login Name f) Department g) Mobile h) Reporting
ssl issue
I am attempting to update our expired ssl for ad aduit plus and when I generate a .csr file with the instructions I found here (https://www.manageengine.com/products/active-directory-audit/help/admin-settings/steps-to-enable-ssl.html) the csr file is
BSOD after deploying an Image.
After deploying one of our images, we end with a BSOD after restart. I was trying to find anything on the forums, but so far no success. Can you point us in the right direction? Regards, Jose L. Alicea 321-214-6814
Exchange Reporter Plus build 5718 is out now!
Hello everybody! We are glad to announce the release of Exchange Reporter Plus' latest build–5718. Enhancement: Exchange Reporter Plus can now forward audit logs to ManageEngine's cloud-based SIEM solution, Log360 Cloud, for effective monitoring and compliance
Custom Script to write to Description field
Hello All, Just sharing in the event anyone else needs to do this and is having trouble. As part of our disable user policy, we run a custom powershell script to write "Diasabled -Month -Year" in the user's description field. ie: DISABLED July 2019 To call the script place this in the custom script command line/box: powershell .\scriptname %userName% for example: powershell .\disableDescription.ps1 %userName% The script itself: $admgr_user = $args[0] #Importing Module Import-Module Activedirectory
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