Automatically send X reminders if ticket in certain status for X days and then close after 3 reminders
Hi All -
I'm looking for an automated approach to begin sending reminders when a ticket is in a certain status for 30 days or greater. Then, after 3 reminders, if there is no requestor response, close the ticket.
Is this possible?
Topic Participants
ctakacs
Dinesh Bhaskaran
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