Simplifying Request Tasks
It's a bit difficult dealing with Tasks attached to requests or incidents - you have to open each task, assign to Technician, then close the task from within the Task. It's slow and it's unwieldy. Is there any way to simplify this? There's a few things I could suggest; Make a "Simple task" type that is with a simple name and description with a status of "Done" or "Not done" and allow the option to attach these tasks to requests instead. Make a "checklist" fuction for requests - for example, a "new
Request Template tab order
Hi. I would like to be able to specify which field the cursor is placed in when the new request page loads (tab order). Is this possible? My request template currently defaults to the cursor being placed in the request description field which is less than ideal, ideally I'd want it to be in the requesters name field ready for data entry.
How to add another status on reply on ticket?
Hello We are currently using the Manage Engine (portal) and we want to know how we can add another status when replying on a certain ticket. Now it is only ON HOLD and OPEN. I wanted to add also the CLOSED status... is this possible to add this status as well? see screenshot what I mean... thx for the info.
LDAP auth failing after upgrade
Hello, Yesterday we patched from 8213 to 8217, tested and it was ok. We then patched from 8217 to 9000 and now the LDAP auth doesn't work anymore. I need help to troubleshoot. I reviewed the config and the logs. There was an issue with certificates (can build PKIX path) so I switched to ldap instead of ldaps to at least test and bring back the auth. Still no go, can't authenticate. When I save the config (ldap://server:389 - anon bind) I *CAN* import the users.. But then can't login in the app
installed citrix software misidentified?
we are evaluating, and found, that the installed citrix receiver: http://screencast.com/t/LKXaAetFPnuH is identified multiple times: http://screencast.com/t/aWaeceiR1Gc also, is there a way to select multiple software installations and uninstall them in one run/configuration? we see only the red trashcan for doing this..
Enrollment Behavior
A few builds ago, ADSSP would take non-enrolled users directly to the enrollment tab on first login, but on the last 2 more recent builds including 5206, it takes them to the My Info tab and forces them to select the enrollment tab to enroll. Can this be changed back to the previous behavior? At least 2 of our users were confused by this behavior and updated their info thinking they had enrolled when they had not. Thanks in advance!
"Error while saving the requestor details"
I am receiving this error whenever I try to "enable login to requestor[s]", or "enable login for this technician". I have deleted the person and re-added, and that works just fine. But still the same problem even after re-creating.
mail fetching doesn't delete email which is in Exchange 2013
Hello; I have SDP 9.0 Build 9004 Mail fetching was working properly until I upgraded Exchange server from 2010 to 2013. I changed POP3 settings of on Exchange, started to use SSL/TLS 995. Mail fetching stopped. I followed Priya's solution steps as described at following forum page: https://forums.manageengine.com/topic/service-desk-exchange-2007-mail-fetching-6-12-2009?reply=true SDP started to pull emails from Exchange mailbox but now another problem appeared. SDP doesn't delete the email message
Removing first time user box prevents login with known good password
I see your supposed to be able to press the x on the first time user dialogue, and then it goes away. When I do this I cannot login. For example, I press the x, the message goes away, but if I try to login I'm just brought back to the login page. I thought at first it was an invalid password, but I received no password error. I tried copy/pasting my password in, and it still doesn't work unless I don't press the x to get rid of the box. what can I do to fix this? EDIT: I Just upgrade to 9001
move a PC out of a remote office?
we still evaluate MEDC, so bear with us if this is too simple: we have two notebooks that are assigned to a remote office, but which are most of the time not accessible by the distribution server, as they are out of office. a) should we move them out of the remote office? b) is there a way to do this within MEDC?
Pass-Through authentication - An illustrated config manual.
In this post I have discussed the challenges that you may face in configuring the Pass-Through Authentication in a practical environment. Access Requirements: Direct access to the Domain Controller. Direct access to the ServiceDesk Plus server. Procedure: (As a best practice, I recommend you to do this activity directly from the Domain Controller) 1. Open ServiceDesk Plus in a browser and go to Admin > Discovery > Windows Domain Scan. Check the entries that are available for your domain. ServiceDesk
[2014] ADSelfService Plus Fixes and Enhancements
Version 5.2 Build 5200: (26/Nov/2014) Features: Multiple Login Options: Users can log in to the self-service portal with any AD attribute with unique value such as mail and telephoneNumber. Now verify users’ identity by sending them an email containing a secure password reset/account unlock link. Ability to restrict service accounts using license management to free up license count. Issues fixed: Issue in self-update which displays incorrect value in the manager field. Issue in automated password
no Vcenter discovery
what's the heck?
[2007 - 2011] ADSelfService Plus Fixes and Enhancements
Version 4.5 Build 4503: (28/ March/2011) Fixed: Logon issue (when maximum password age is set to zero) has been resolved. Multiple field updation issue (eg. in case of checkboxes, radio buttons etc.) in the 'My Info' tab has been fixed. Version 4.5 Build 4501: (10/March/2011) *Fixed: "Could not install client software" error while installing Gina on client machines has been rectified. Version 4.5 Build 4500: (10/February/2011) New Features: SMS / E-Mail Verification Codes to provide additional
Can I customize the file attachment disclaimer?
When someone clicks the "Attach File" button on a request, SD+ displays this standard file attachment disclaimer: [ Maximum size of an attachment is 10 MB. ] Can this disclaimer be easily customized? Can someone point me to the file containing the text in red? See attached image of the actual dialog box which appears when someone clicks "Attach file".
Make the request viewing productive
Coming from Spiceworks, the email handling in ServiceDesk is a huge headache and completely unoptimized/unproductive for the technician. It's nice that it saves the conversation history but its really annoying that I have to rely on it to see what the latest status that is going on with a request. Should have an option to completely reverse this whole view -- the latest replies should be shown when opening a ticket and if you want to view the original request then you can view the conversation history,
Can't delete software license
Hi, I have a Volume license that I want to delete but when I do it it says Database exception when deleting software license. I have ran the compliance.jsp tool on all the softwares and I still can't delete it.
Outbound email error after 9038 installed
I've just upgraded from 3036 to 9038 and immediately post upgrade outbound emails stopped working. The serverout0.txt log file is reporting the following error, any suggestions? [08:37:34:235]|[03-12-2015]|[com.adventnet.servicedesk.utils.WorkOrderUtil]|[SEVERE]|[32]|: Exception while trying to check whether to send notification for request closure to the requester.|java.lang.NullPointerException at com.adventnet.servicedesk.notification.util.NotificationFactory.isNotificationEnabled(NotificationFactory.java:2131)
Live System Monitoring In ServiceDesk Plus
Live System Monitoring In ServiceDesk Plus - Are We For Real? We've been setting up ManageEngine ServiceDesk Plus and ManageEngine OpManager with a client recently. A major part of the installation was to setup the self-service user portal in ServiceDesk Plus for greater user access. Given the network service monitoring we were also configuring in OpManager this prompted the question as to whether it was possible to offer some form of live system monitoring in the ServiceDesk Plus self-service portal.
Service Desk Plus IOS Push Notificiations
Hi, trying to setup push notifications for servicedesk to my ios device, i do not get notifications when a new request is added and there is no option for it in the notification rules under admin. I do get notifications if i call is assigned to me but i does not make and sounds on the device.
Named User License
Hi, I'm using the named user license and was trying to assign it on a multiple machine which the user owns. Named user license is a license where in software can be install on multiple machines as long as he or she is the sole owner of that. Can you help me find any solutions on this? Thanks.
requestor not importing from active directory
Hello; I have an issue where a requestor is not being importing from active directory. When I use the importing tool, and isolate the import to the OU with my 'missing' user. The number it tries to import is equal to the number of users in the OU. When I look in the database I can see the user but they don't appear in ServiceDesk plus. Attached is a picture of the user in SQL. regards Alistair
Capacity Planning and trending
Hi, is there any plan to implement Capacity Planning, trending and forecasting feature on OpManager. Many customers are requesting it and I think you can also ask a fee for this feature. Thanks.
can't update to 9038
hmm..can't update SDP+ from 9023 to 9038 start updatemanager.bat, choose ppm file, get error "the file may be corrupted or check for available disk space" disk space - more that 15GB file corruption - I've downloaded 4 times, same size... what else?
Associating an incident to a change
When associating an incident to a change control you should be able to enter the incident number and not have to scroll through 42,000 incidents to find the right one.
download NCM add on.
hi, I'm a student doing a masters in networking. for my research i'm planning to do about net flow.so i need NCM add on to be installed.does any one know a way to get it? thanks a lot.
Installation Requirements - MySQL 4.1.18?
I looked into ServiceDeskPlus MSP installation requirements and it's says MySQL 4.1.18, IE 7,8,9 and Firefox 3.6-10?! That looks pretty dated to me, did you forget to update your installation manual by any chance?
ComboBox with Autocomplete in additional field
there any way that an additional field in a select list instead of selecting from the list, click on a box autocomplete?
Migrating from SDP OnDemand to SDP MSP?
If I ever decide to move from SDP OnDemand to full SDP MSP version will be able to migrate data as well?
Moving Password Manager Pro
We have password manager pro currently running on a server that we are going to be shutting down. I restored a backup of the server to a new VM and the server is up and running. In the process of the move the original Password Manager server was still up and running so people could still use it. Now that I have restored to the new server I want to move over the changes that were made yesterday. I am having 2 issue 1. I keep getting Access denied when I try to start the password manager server
Copy to clipboard
Hi After upgrading client browser the "copy to clipboard" button next to a password dont work. It works if I put the browser in compatibility mode. Running PMP 7000 so it's not the latest version, but I cant find anything in the changelog that addresses this. Is it a know error or behaviour? Or am I unique? Best regards, Staffan Wikström
Password manager pro Blank page after login IE11
Just to post the solution on the forum so others wont search too long about this. I thought at first it was windows authentication level cause I seen someone told on the forum to change it. Nope Trusted site list. No... So the solution was to turn off "Compatibility View" in my browser. In Tools -> Compatibility View Settings"...uncheck the "Display intranet sites in Compatibility View" box. Was weird tho, cause some of my users had to add the site to the compatibility view list... So that's it.
Access to data base postgresql
Hi, I would like to know if there a way to access to the database postgresql and make query directly to get all data that we could use for many alerts that my deparment need. Thanks.
Change the terminal size in SSH AutoLogon
Hello! Is there a way to change the terminal size when accessing a linux client using the SSH AutoLogon? The terminal has 30 rows and 80 columns (according to "stty size" output), and I'd like to increase it's witdh. Is that possible? Thanks, Davi Santos
Custom logo issue
Hi, I have recently migrated the dbs to a new server and also re-installed the SD+ to a new application server. I am unable to import the custom header logo after the migration, it never shows up in the header section despite being imported under the Org Details section (and visible there). I have tried to convert the source JPG image to GIF, PNG, back to JPG to no vail. The image size is 166 x 46 px. I have tried IE11, Chrome, Firefox browsers. I have even saved the logo file from the old app server
Setting up Personal web accounts
Hello, PMP gives standard users the ability to add their own websites under Personal instead of Enterprise. There is a category called Web Accounts which users can add websites to log into using the auto login feature. The issue is that this category does not give very good organizational means. For instance under the Websites category I want additional categories for work, news, education, tools. I know users can add their own Categories, so essentially they could have categories for Work, News,
Vulnerability DB not getting Windows Patches - No Errors
I setup a new server to help speed up patching on reinstalls of windows, and to add some custom settings to refurbished PCs. I then restored another server onto this install (it already had the custom settings I wanted), deleted all clients and remote sites not needed. I started using this server for all new rerolls to save on bandwidth and DL times for each PC to DL the same 180 patches. but the Vulnerability check keeps coming back with 0 patches missing. The DB updates daily and manually without
Windows 7 Stopping Services
Hi, Since deploying the desktop central agent across our desktops we have noticed that our Windows 7 machines now take forever to shutdown because they say "Stopping Services". This doesn't happen on Windows 8 machines or Windows 7 machines that don't have the agent. When the agent is removed, shutdown time is normal. Please advise and assist. Regards
MDM app on S3
Hi Team, I have a problem with MDM app on my Galaxy S3 (GT-I9300). It has Android KitKat 4.4.4. It is root version. When I try to enrollment device, ask me the passcode and then leaves the licensing agreement and a window appears with the caption "Processing" and shows me more options. What should I do so that it can enroll and manage MDM Desktop Central? Thx,
DC MSP - change server ip address
Hello, My server has 1 NIC with ip=10.0.0.100 and 2 other virtual NICS (created by vmplayer) I installed DC MSP, and it got the IP of one of the virtual NIC (192.168.186.1) I follwed this instruction (How to make Desktop Central Server use a specific IP Address, if the computer has multiple NICs?) - http://www.manageengine.com/products/desktop-central/desktop-central-server-ip-binding.html but it doesn't help, probably it is for DC and not DC MSP. I found that the info is stored in "mater-meta-data.xml",
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