adding forms to service templates
Not sure if this can be done but I would like to see the ability to add a company form into one of the templates so the users can fill it out whilst creating the ticket. T
Add "Forgot Username" functionality
I requested this by submitting an online form, but haven't heard anything back. Is it possible to add a "Forgot Username" functionality, where the user enters an email, if the email address is in ADFS, you send the username to that email address?
Deny a specific update for a custom group of computers
Is it possible to deny a specific patch update to a specific computer or group of computers?
evaluation license
Hi, My evaluation license will expire soon, I will buy the essential license but not yet purchased It's possible to have another one license ? Thanks in advance Version 10.2.0 Build Number 10200 License Info Essential-Unlimited Interface License Type Trial Expires On 2015-2-26 Licensed to Evaluation User Database Used POSTGRES Interfaces Managed 25 AMS Expires On 2015-2-26
Feature Request: Archive Old Contracts
I would like to be able to archive expired (old) contracts in ServiceDesk Plus to keep them available for historical purposes, but not have to see them unless I want to look at them. Thank you, Carey
Requests assigned to Technicians who have already marked leave
Technicians are assigned requests even when they have marked leave days on service desk plus portal
New Category in OpManager for KVM switches
I have a couple of SNMP enabled HP KVM switches that I would like to monitor. I Have the MIB but I would like to add a new category for KVM switches. Any ideas?
some question about Syslog in OpManager
Hi there, I'm trying to set up a new syslog rule but having some problem understanding how it works. under Admin > Syslog Rules ... what is the Facility Name field? still in the rule page, it only says to raise an alarm, but how about sending an email notification? Thank you for your advice.
ManageEngine Firewall Analyzer 8.2 - Now Available
ManageEngine is glad to announce the general availability of Firewall Analyzer 8.2 – Standalone Edition and Distributed Edition for download and evaluation (30 day free trial). With the general availability of Firewall Analyzer 8.2, ManageEngine delivers advanced firewall policy anomaly reports that facilitates effective firewall policy optimization. The policy anomaly reports are: Shadow Redundancy Correlation Generalization Grouping Other major features are: Indexing Traffic logs for fine grained
multiple email addresses
In our organization we are using multiple email addresses for different sites. We have one main email. with that email address users can log in intro the manage engine page self-service portal with AD authentication. When they use multiple email addresses the tickets don’t get under one account and cant log their status. Is there a option to add multiple email addresses for one person? so each email from different email addresses comes under one account?
Adding vCenter 5.1 to OpManager
I have upgraded to v10 of OpManager and watched the video showing how to add vCenter to OpManager. I have also created a credential specifically for vCenter that has administrative rights. When I try to discover the vCenter server using the credentials I get the error "Failed to connect the VMware Host WebService(Device may not be reachable/Credentials may be wrong)" We have not been able to find anything on ME's website that say they support v5.1. Any thoughts?
Account Details
Query SELECT accountdefinition.org_name, accountdefinition.support_email, accountdefinition.sendername, accountdefinition.login_uri, aaacontactinfo.emailid, aaacontactinfo.landline, aaacontactinfo.mobile, aaacontactinfo.fax, aaacontactinfo.web_url, aaacontactinfo.res_phone, aaapostaladdress.door_no, aaapostaladdress.street, aaapostaladdress.location, aaapostaladdress.landmark, aaapostaladdress.city, aaapostaladdress.postalcode, aaapostaladdress.state,
Uninstalling Software
How can I uninstall an exe software which is installed on my client computers remotely. How can I find uninstall switches.Is it necessary to upload its uninstall exe from the computer in URL path? How it can be done? Do Yahoo! messenger or chrom have silent uninstall?
Cisco IP Phones on SDP
Dears, we scanned and discovered the IP phone successfully but we need to have an option to assign it automatically to the users, can this be done?
Urgent help: All out war vs our outlook. Recipient not found.
Hi, We've stumbled upon a fairly annoying problem when it was decided to disable an email address on our exchange server. One message was sent through SD to that email, got back from outlook that the request has been appended with a user reply, then that got bounced back, and SD appends the reply and then sends yet again an update causing a nasty email loop. We've stopped the loop for now, however i need a nice way of deleting tons of messages in one incident. Whats the best way of doing this? Thanks
Sub Accounts
I have Multiple Sub-Accounts under single accounts, which work fine. But is there a way to add additional sub accounts (Representing Departments) under the sub account for departments. I have any Agency that has multiple Agency's under it and them departments that need separate, Billing, contacts and support. Thanks Tom
Scheduled report - Computers without a specific piece of software
Is there a way to schedule this report to run? I've tried creating a scheduled report using the following options: Select Reports: Inventory reports > Computers with/without a specific software > clicked the + sign and configured with the following fields: Software Name > not equal > Sophos Anti Virus It seems to me the problem is when you run the report manually, you select 'Does not equal' but this option is missing from scheduled report area as you can only select 'not equal' and this generates
Automatically delete/close certain tickets in a group
Slightly odd problem this one. We have a group called IT Alerts in our SDP. It's a group for messages from our automated systems (backup scripts, hardware monitors etc). The small but irritating problem we have is this: The alerts emails are sent in to SDP from a variety of non-existent email addresses e.g. sql_backups@mycompany.com, san_monitor@mycompany.com etc. We have 'acknowlege requester by email' turned on, so every time a system sends in an alert email, SDP sends back the 'Thank you for your
DeviceExpert Compliance Rules
Morning, I'm experiencing a strange issue (it's strange to me). I have the following code on my VTY lines line vty 0 4 session-timeout 5 access-class 50 in exec-timeout 5 0 timeout login response 60 authorization commands 1 AUTHOR-COMM-1 authorization commands 15 AUTHOR-COMM-15 authorization exec AUTHOR accounting commands 1 ACCOUNTING accounting commands 15 ACC-COMM-15 accounting exec EXEC-ACCOUNTING login authentication TEL-AUTHEN line vty 5 15 session-timeout 5 access-class 50 in
Purchase module issues
Dear all we just started testing the Purchasing module on servicedesk, I am facing an issue with the requester {requested by} I only can add my name how I can solve this. Thank you
MSSQL version
Can you please advise what versions and editions of Microsoft SQL Server are compatible with SD+ release 9027? cheers Graeme McFadden
Custom devices
Is it possible to add custom devices to DeviceExpert? I want to retrieve and store config files for an application running in a Linux server.
Backup failed for Cisco 3750x_Stack
We have successfully added and tested credentials for stack of 6xCisco_3750x following DeviceExpert help example Cisco IOS device - directly entered into enable mode. But all our tries to backup it are failed. We've tried SSH-TFTP and SSH protocols for backup with the same result - Failure Response(see screenshot). It seems that DevExp tries to do backup twice: first time success and second time (after excess entering into enable mode) - failed. Why does it try to enter in enable mode while we set
AS400 monitor setting jobs alarm
Hi, i created an AS400 monito and i am unable to set alarm for jobs,queues sybsystems ecc. After poll i see the health and availability green so i suppose the polling is successful but in jobs tab i have situationas you can see on attached image. All is greyed and links "config. alarm", "add job", "enable/disbale job" too are greyed. Same things for other tabs: subsys, queue etc. The user i am using is *secofr class. any advice is welcome. Thanks
When 'll be available this features?
Can't find this features in "roadmap" https://creator.zoho.com/servicedeskplus/sdp-known-issues/#View:SDP_Features the features are: 1. cc not provided: SD-53435 2. tech reply email https://forums.manageengine.com/topic/when-technician-reply-to-a-request-by-email-requester-is-not-notified 3. Group based SLA's SDF-26019
Rule Engine Add Notification Profile.
Hi Guys can a Rule engine add a notification to all devices when added to opmanager based on criteria? Thanks, Stephen
Notification when CAB approved
Hi Is it possible to receive a notification when approval is given by the CAB members? Regards Mike
AD Cleanup
Need help cleaning up my active directory I am currently using Admanager plus and I would love to find a way to get every inactive AD computer accounts since 2014.
"Low disk space in Patch Repository" e-mail notification
For the past two days I've been receiving an e-mail alert from Desktop Central (Build 90121) as follows: Subject: Low Disk Space in your Patch Repository! Hi, Your Patch Repository is running out of disk space. Limit Specified: 10GB Current Size: 10.28GB The message includes a link to "Configure Clean Up Policy" (Points to this URL: http://<server:8020>/ storepatch.do?actiontocall=showpatchstoredetails&ascending=false&tabselect=settings ) but I can't get the URL to work and I'm not seeing a "Patch
APN Update
We are due to renew our Apple APN within the next 90 days. When we renew and apply to Desktop Central is this seamless to the end user - i.e. are they prompted to accept a new certificate on their Apple device?... Many thanks, Alan.
Auto assign technicians to new accounts
Hello! At the moment, when we have a technician who is not an admin we have to manually assign any additional accounts added to give them access to that account, by editing the technician then using the "Associate account with technician". All of our technicians should have the ability to see all accounts, but as just a normal help desk user (IE: No Admin). Is there an option that automatically gives existing technicians access to new accounts. Thanks for any help in advance!
Update fails
When trying to apply the update 8.3.0.7 to a 8.3.0.6 Windows installation with Postgres it fails after a couple of minutes with the message: "Trying to start PostgresSQL server failed" Of course the service has been stopped as well as stopDB has been executed. All executed from elevated CMD-prompt. After that I'm able to start ServicedeskMSP service and everything works, but version is still 8.3.0.6 Any ideas why the update fails?
Desktop central - faulting application - dcuninstallsw.exe
Hi I've raised a support call but haven't heard a thing from support, so I thought I'd try here. All the server and workstations that have the DTC agent install keep having the error below appearing repeatedly in the eventlogs (apps). Faulting application name: dcuninstallsw.exe, version: 8.0.0.1, time stamp: 0x543bb769 Faulting module name: dcuninstallsw.exe, version: 8.0.0.1, time stamp: 0x543bb769 Exception code: 0xc0000005 Fault offset: 0x00009a4d Faulting process id: 0x2e70 Faulting application
SAML User Provisioning
A number of SAML integrations (WebEx and Salesforce, for example) offer a user account provisioning option. It would be nice if instead of relying on a .csv import or a separate AD sync tool, we could manage account creation via assignment of the application to the user within our SSO platform. Same for deprovisioning. Thanks, Ryan
Report of PCs that are not having Antivirus installed
Hello, I need to generate a report for PCs that are not having Antivirus Installed. I already tried custom report but it did not work. Thanks in advance for the help.
Windows Notification Service (WNS) is not Reachable
We are seeing the error message below in Desktop Central under MDM / Enrollment. Anyone know what this is? Did not see this before today. Maybe a port that needs to be opened? Windows Notification Service(WNS) is not Reachable! Desktop Central is not able to reach WNS, Contact Support with the server logs.
Requests approaching SLA Violation
Hi The dashboard on the Home screen displays calls approaching SLA violation, but also every other call. I would assume that the trigger for this would be x% of the SLA, yet I have requests with a 5day resolution SLA advising that SLA will be violated in 117hrs. How can I tweak the notification of violation, please? James Gander Gander Service Management IT Operations and Service Management Consultancy
Notification Profiles Report
I have been asked to create a Notifications Profiles Report both by profile or device that includes the "criteria selected" for each device. I have searched the forums and have found other reports, but not ones this detailed. Any help would be great By Profile Example Profile Name, Action, Device Name, Selected Criteria, To Email monitor, Send Email, server101, Device Misses 3 Polls, ithelpdesk@company.com monitor, Send Email, server101, When any DNS Service is down, ithelpdesk@company.com monitor,
¿Is it possible remove the "button" change Template from new request?
¿Is it possible remove the "button" change Template from new request? I attached an exemple.
Custon Report / Failed Login Attempts
I am trying to create a custom report on my Sonciwall NSA2400 I would like to create and email a daily report that shows failed logins to the firewall for specific users. I see some of this data in Admin Reports but I cant figure out how to narrow the results down. Thanks
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