Patch Management Automated scan
I am having two issues with Desktop Central Automated Patch Scan. 1) I can not seem to create an automated windows patch scan from any other machine except the server where DC sits. Anytime I try to add computers to the list of targets, I get a message that Desktop Central is not reachable. This happens across any machine that is not the server. 2) Automated scan runs, but it stated no computers were scanned when I receive the confirmation email. I set up for an ou to be scanned. It sees the machines
expose PMP on internet?
Hi, We have recently purchased and installed PMP Premium for our bussiness, it's a small company in terms of employees and only about 10-12 users will be using the tool. We had an open discussion about how risky is to expose the web access (also the mobile app) on the internet, both HA nodes are running in our Datacenter, where most of the production machines are. So what's your opinion about this issue? Is it a terrible idea? are there any best practices apart from standard network securization?
ServiceDesk hang on "Application Layer Started...." using Postgres
Using version 9038. I installed it and couldn't access the web interface. I uninstalled and used a different port and everything was fine. I was having issues with Unknown Username or Password for the LDAP user, so renamed the "extracted" folder as directed in another thread. ServiceDesk would not start back up. Restarted server and it still won't start back up. Gets stuck on the splash screen. I just tried returning the "extracted" folder back to it's original name and restarting ServiceDesk
PMP 7.6 now requires unzip on Linux
Please add a release note telling users that the 7.6 update package requires unzip. Thanks.
net flow
Buongiorno ho scaricato opmanger in prova ,avrei bisogno di abilitare netflow sul firewall ? dalla schermata mi chiede indirizzo ip firewall ,ma non me lo "aggancia" ? Devo attivare altro ?
difference between MSP Org account and regular Account ?
i have cpl of questions regarding SD PLUS MSP Edition. 1) By default we are given one administrator account. How can I create more such local admin user accounts ? If I go to ADMIN tab, I don't see any "USERS" option. Do I need to create a technician in this case and grant him log on rights ? 2) What is the difference between the "MSP Organization Account" under "MSP Details" page and any other ACCOUNT that we create or add in the "Account Details" Page ? Can there by only one MSP Org account
Application start-up isse
Having evaluated ServiceDesk on an old desktop machine, I spun up a new VM to install it on permanently. Unfortunately, something seems to have gone Wrong... When it starts up, the splash screen stops as per the attached image. How can I go about troubleshooting this?
SD+ App Migration and SQL Consolidation
Hi, does anyone please have an insight about the following? 1. We would like to migrate from Windows Server 2003/SQL2005 hosted SD+ to Windows Server 2012/SQL2012. Is this platform supported for SD+? (I am aware of the db migration steps moving from SQL 2005 to 2012). 2. We would like to consolidate SQL server installations to have once central SQL server hosting 3 SD+ instances (we do have 3 separate SD+ installations at the moment - each one of them using its own server with SQL installed). Is
MODIFICATION OF DIALS
hi i have an idea there is the possibility that you can add dials no predefined monitoring equipment eg I have six ups and each has data input voltage and output it could add a chart created by the user where real-time display changing these parameters attached a picture of the idea
Install a new OpManager using MySQL instead of native PostgreSQL
Hi. Can we use MySQL as a DB for a new installation of OpManager enterprise instead of PostreSQL? Why was there a move from MySQL to PostgreSQL?
Pass-through authentication not working
Hi there, I have gone through the trouble-shooting guide and read all the posts on the forum, but am still having issues. According to the logs, it authenticated successfully, however, I'm still getting the login page. Any idea how I can resolve this? More information: 1. I created the computer Account using the script on DC 2. First DNS entry on SDP used for DNS Server IP 3. Bind Sring: aiatsis.local as shown in AD tool 4. DNS site: AIATSIS as shown in AD site tool
How to backup configure of Application Manager
Hi everyone, I want to backup my Configuration on a Linux Server, but the Backup Data file which I get, can't restore my configuration on another Server. Follow OpManager Tutorial, I go to "/opt/ManageEngine/OpManager/AppManager/bin" and run the command: "./BackupPGSQLDB.sh" The result is : ls: cannot access /opt/ManageEngine/OpManager/AppManager/working/pgsql/data/: No such file or directory pg_ctl: cannot be run as root Please log in (using, e.g., "su") as the (unprivileged) user that will own
HTML Responses - A few examples?
<-- First post I am switching from another software to servicedesk plus, (a more ambitious task than originally thought) my old solution I had a really nice HTML response to tickets, that showed our name at the top, links to the right, and the description underneath, with ticket history. I am sure that is possible in SDP I have found where to do it, I am just not the best at HTML. Does anyone have any examples that they would be willing to share? I can modify it to our needs, but I would like
Confused on Change workflow notifications
While looking at the change management workflow there are two places to listed who to notify. One appears to be who is being notified when the action is taken and then another to be notified after the stage/status has been changed as part of the action. I'm unclear on why there are two separate places to list who to notify. Am i missing an advantage to this rather than just listing the notifying roles in one list for the action?
Can I create custom task views?
Hi, As an admin can I create a 'pending my tasks' view as a custom view? In the latest update, the 'my open tasks' view has filtered out my on-going tasks. Thanks
Time a user is active on a PC during the day
Hi Guys, Does anyone know if it is possible to get a report whuch shows the total time a user is logged onto their machine each day, where their computer is unlocked (ie in an active state) I am getting requests to find out how much time users are spending at their machines activly working, and at the moment i need to manually look at the Login times each day, and remove any time i can see between a user locking and unlocking their PC during that login interval. thanks
Install Guide is empty
Does anyone have a link for the install guide that gives more than a blank framework? Thank you.
Deleted Requests deleted by User:null
Hello, This is in regards to version 9018 One of our technicians was trying to find an old request (119403), but was unable to retrieve the request since it was deleted. Checked the system log and it shows that it was deleted by the system and not an individual. System Log Message : User:null trying to Delete the following request(s): ReqID:119403 Module : Request Sub Module : - Type : Info Action : Delete Occurred At : Feb 5, 2015 12:23 PM Probable Cause : - Performed By : SYSTEM This action is
Request Approval sending a mail
Hi, ¿Is it possible to approve a request by sending an e-mail to her? I try to create a rule for when a sender to send an e-mail to a request, but it does not work Thanks and regards, Gerardo Cortés
How to get some request details by LastModifiedDate from Service Desk plus REST API through Java ?.
Hi , I am new to ME service desk Plus tool. I am trying access Service Desk plus REST API through Java and get Incident or ServiceRequest details by LastModifiedDate . Alos explain me, how to get Notes related Incident or ServiceRequest from Service Desk plus REST API. Please provide sample code for above request.
Mail Server Issue
Hello all, we're having an issue in configuring mail server settings in servicedesk plus . We are useing office 365 as mail server. The account is correct, below you can find my configuration: - Server Name / IP Address: smtp.office365.com - Reply-to Address: servicedesk@domain.com - E-mail Type: SMTP - TLS Enabled - Port: 587 Requires Authentication is checked and correct login information is written. I'm trying to reply to an open ticket but I receive Sending notification failed error.
Active Directory user import not working in build 9028
Hello, After upgrading to build 9028 the Active Directory user import gets in a loop, both for automatic and manual imports, and also both in our test- and production environments. Does anyone have the same issue and a fix maybe? Best regards, Demetrius
Database config for HA setup of OpManager
Hello, I've read at manual guide, if we need to setup HA configuration the Database should be MS-SQL. The question is the database should be setup in clustering mode? or we can ignore clustering for DB. Please kindly advice according to this, very appreciate. Regards, Imran Fadhilah
Desktop Central not detecting MSRT on XP
Hello, Having just completed a Patch Scan with the most recent Patch database on one of my XP systems, I discovered something interesting... The XP system is telling me that an update to the MSRT tool (KB 890830) is available. Unfortunately, Desktop Central is telling me that no patches are available for this system. Shouldn't Desktop Central still detect this available update? Anthony
Bug - SCP has hardcoded http:// reference
SC+ loads the scpdetails.js file used by the Help > About dialog using a hardcoded http url. If you are running SC+ over https, browsers will not load a mixture of secure and insecure content, so the request to load the file is blocked by the browser. e.g Chrome reports the following on the console: Mixed Content: The page at 'https://XXXXXXXXXXX.com/Support.do' was loaded over HTTPS, but requested an insecure script 'http://www.manageengine.com/products/support-center/scripts/scpdetails.js'. This
Detailed explanation of Execution status for Patch Deployments
I understand most of the possible status labels, but I'm unclear about a couple of things. Yet to Apply- Sometimes a patch (or patches) are show this status but there is no obvious reason why the patch is not installing. the computer is found on the network and has responded to a Patch Scan from Desktop Central. Success - This seems obvious, but maybe it's not. Does Success mean that the patch has been both downloaded to the target AND installed? And if it was installed AND required a reboot,
Unable to access changes after update to 9036
Hello, I recently update from 9022 to 9036 build and I am getting some issues with 1 user that can not approve changes any more, he is configured with the SD Change Manager role and when trying to access the changes listed in the change module he is getting the message "Error ocurred at server side, please contact your administrator for more details" No errors are logged under System log viewer
Report
I am looking to create a matrix report that covers a 1 month period that is broken down by weeks for incoming tickets and completed ticket totals per week. I would like to have a chart graph with output. Is there an easy way to do this, I can't seem to see this in report viewer.
Extra space when exporting data from AD Manager
Hello, Currently at my company we have AD Manager setup on one of our domains and for some reason when it exports the data to CVS or XLSX format it will add a space to the SAM account name and some other fields. This always causes us an issue where we like to do some data comparisons and i have to to a replace command in excel to delete all the spaces on the SAM account name. I assume there is some setting that i can remove this extra space so it does not produce it when i export the data. Appreciate
Recently modified groups
Hi. We use a scheduled report for Recently modified groups to see which groups are changed. I would be very nice to to get the reports only showing what had been added or removed from the group instead of showing all members of the group. / Torsten
Equipment booking form
We have an equipment booking form where we write any users who need to borrow laptops, ipads, projectors, etc for a short period. A great feature would be if users could view a calendar and book equipment by themselves, automatically placing a ticket/notifying a technician whenever a booking is made. Are there any plans to do this? Thanks.
Only one alert when error detected
Hi, i have some things to ask. I remember from our webinar about Opmanager your specialist tell us that we can setup to alarms notification only one time. I mean if see more that one errors in event logs on Windows server that i have the same count of notification about this problem but i want to receive only one alarm. Can this done in Opmanager?
Select approver box not working
Hello, I am having issues with my Select Approvers box not populating the approvers I am selecting. I click on the button that opens the available approvers and I click on the approver I want and hit save but nothing happens and the box remains empty. The field in the template have both "requesters can see', and "requesters can add" check boxes filled in so it should be working. Can someone help me with this? thanks, Scott
New to Event Log Analyzer - Documentation Available?
Where can I find documentation or training on Event Log Analyzer? I installed it yesterday and have started to set up hosts and review some reports, but I'd like to have some direction on the features and functionality.
A few issues after upgrading to SD Plus Build 9038
1 - Under Resolution tab, the Resolution field does not display correctly. See screen shot 1 below. Note the edit bar and the default position of the cursor. Under Request Edit / Resolution, the Resolution field displays correctly. See screen shot 2. Screen shot 1 Screen shot 2 2 -The second issue is that, on replying to a Request, the original Requester name is not in the To field by default and the Subject is missing the ticket number. Screen 3 JMichelD
Disk utilization - wrong value after resized disk space
Hello, OpManager keeps sending alerts for disk utilization after we added more space to the affected partition. I tried "Update Status", "Rediscover" but it didn't help to refresh the new value. The only thing it helped was to delete and re-add the server to OpManager. Is this a kind of known issue or is there a quick way to refresh the new disk size? Thanks,
error in database
hi i have problem with my data base for my opmnager the id build is 11300 and my data base is posgress the size of my backup is 2.50 gb aprox i have a 512 devices with around 5600 interfaces when I try to restore my database the application sends me an error C:\ManageEngine\OpManager\bin\backup>RestoreDB.bat Backup_Pgsql_mar4_165220_1130 0.zip ******************************************************** * Warning!!! Attempting to restore the data !!! * * This will result in loosing your current data!!!
Detecting the Toolbar RBM
Hi, I have installed the RBM Toolbar and EUM Agent on my computer, but I've problem with record steps. I chose the Add/View Webscripts option and click 'New'. Next I see only frame with information "Detecting the Toolbar. This will take few seconds.." How can I start record properly?
Exception errors when running reports
We are consistently getting the following error when we run reports manually or scheduled reports. We are getting these error in Chrome, IE and Firefox. It does not matter what type of report we try to run, we still get the same error. Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com net.sf.jasperreports.engine.JRException: javax.imageio.IIOException:
How can i integrate my exisiting ServiceDesk Plus with Zabbix/Nagios ?
Hi, A Company i'm working for is currently using ServiceDesk Plus. We're currently looking for opensource monitoring tools , after our internal evaluation , we are going to consider Zabbix as our first priority. However we need Zabbix to send notification and create ticket on our existing SDP.Do you have any suggestion / tutorial for doing such that? Best, Max
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