SD+ Old Support Group In Views
I recently renamed an old support group to *disabled*SuppportGroupName (as it appears you cannot delete old support groups) and then removed all the "Technicians interested in this group" and left only an "admin" Technician listed. However, previous technicians who were part of this support group can still see the group, in its old name, listed under their Views available form the Requests tab. If they choose the old name, it displays a request page with no results (as im assuming the rename means
Dashboard "Open Requestes By Category" showing Invalid Data
Our Dashboard shows the graphs except for the Open Requests by Category, can anybody advise where I can find out why this is not showing the correct data? Thanks Kev
workorderstates Archive
Hello, I am trying to find the sql table that holds the "workorderstates" for the archived requests. When a request is archived are the states archived as well? Cheers, Dave
How to disable an Incident Template
Is there a way to disable (not delete) an Incident template?
SDP - downgrade/upgrade software license
Hi there, This is what we've been doing: We have a software license for EndNote X (30 installation allowed), it entitles us for a free upgrade with software assurance. Then we've decided to upgrade to EndNote X3. So I re-create the license with same info, but different key and software. And did the same when we upgrade to EndNote X7. My question is ... some still using the old version for compatibility reasons, so how do I deal with this? Can I somehow make the previous EndNote version to "see" the
iPhone App for SDP+ and connecting outside of your network
Folks, For the iphone/ipad app (which I like), is anyone using it outside of their networks? Are you putting your device through a device-based VPN client? Any suggestions? Thanks, Adam
Asset keeps changing
I have a strange situation with two of my assets. If I scan one, the other disappears and vice versa. Also, the user assigned to the pc stays flips to the other. The MAC addresses and IP address are different. Example: The names are pc1201 and pc1203. If I scan 1201, 1203 disappears. If I then scan for 1203, 1201 disappears. I do not understand why. Different IP addresses, etc. I checked our AD, and I don't see any reason for a conflict. If I do a network range, it fails to pick up pc1203. Only
Upgrade from MSP 8.0.0 Build 8009
Can someone please tell me how do i upgrade from MSP 8.0.0 Build 8009 to the latest version? I have tried upgrading to ManageEngine_ServiceDesk_Plus_8_0_0_SP-0_27_0 and i keep on getting error occurred. Please help. Thank You
Remote Shutdown - Skip Button
I have a remote shutdown scheduled each day at 5 PM. Most people are gone by then, but occasionally a few people work late. I have a 1 minute delay set up so they have time to save their work after they are advised of the shutdown. Could you incorporate a "skip" button into the message so they can skip the shutdown manually? I use the "shutdown -a" command when I need to skip the shutdown on my computer, but a button would be easier for the typical user.
SDP Notifications Ignore Font Setting
Hi, I have all my notifications set using the Verdana font from the notification web editor. Format type is set to HTML. However, any content variable (ie. $Description, $Title, etc.) reverts to a Times New Roman font. The rest of the notification will pickup and use the verdana font correctly. It makes for an odd-looking notification. Any ideas on how I can fix this? Or why the font is not being applied correctly?
How do I delete mistooked backup list?
Dear, How do I delete failed secheduled backup list like belows? I can't delete those. Thanks. KCSONG
Agent remote installation from Desktop Central 9 (Free) in Workgroup all failing
Here's screenshot: Here's our setup: -15 Workstations -All Windows 8.1 Pro -All Dell laptops -All have file sharing enabled What I've verified: -Disabled Firewall and AV, same fails -Verified workgroup admin credentials work using command prompt -Verified all workstations have our administrator account and password -ManageEngine Service running as Workgroup Admin on Server Ideas? I'm glad it's free, but I wanted to purchase it assuming it worked well. Doesn't seem to be working at all.
[RESOLVED] - v10.5.2 - Only traffic data shows -- no application, source, destination data show "unaccounted data"
When I go to the Application, Source, Destination, etc tabs, they all show everything as "unaccounted data". This is on a fresh install of v10.2.0 (which had the problem), upgraded to v10.2.5 and I still have the problem. Server runs on Windows 2008 R2 and database is Microsoft SQL 2014 Express Edition. Traffic tab seems to work just fine.
Report to show Category structure
Is there a way to generate a report that will list out our category structure? For example, We have several categories that start with "SD ". Ideally the report would Show the top category, then sub and items below it. Example: Top - SD Builds sub- Buld item- New Build And so on through all matching categories? I am on version 9_9012 using MSSQL.
When will the patches for March's Patch Tuesday be available?
It is now the 2nd Tuesday of the month of March. When will the Microsoft Patches for this month be available in Desktop Central's Patch Database? Anthony
Deploy configuration pop up from DCME "Security Confirmation! Confirm Password to perform the operation"
Hi, when i try deploy printer Configuraitons i got this message: "Security Confirmation! Confirm Password to perform the operation" This is first time that i have this problem. DCME offer my username, when i type my pass nothing happend. Kind regards.
Feature sdf-38235 - Changing request status on response
This feature would be incredibly helpful. It would be cool to get an update.
requester details
Hi, is it possible to add a field in the "default Request" model, when you creat a request? Thank you.
why? not seen sFlow
How do I enable "sFlow"? sniffer seen that the data sFlow sent to the server NetFlow Analyze side, but not visible in the program.
Account details: how to view them ?
Hi, I noticed that when I logon as technician, role "SDCo-ordinator", I cannot see the Account details tab inside a request. Instead if I logon as administrator, I see it. What I need to show it to all techs ? Best regards, Simone
error in restore data base
hi i have problem with my data base for my opmnager the id build is 11300 and my data base is posgress the size of my backup is 2.50 gb aprox i have a 512 devices with around 5600 interfaces when I try to restore my database the application sends me an error C:\ManageEngine\OpManager\bin\backup>RestoreDB.bat Backup_Pgsql_mar4_165220_1130 0.zip ******************************************************** * Warning!!! Attempting to restore the data !!! * * This will result in loosing your current data!!!
Drop down menu in incident forms
In IE11, we have an issue where the drop down menus for selecting various things (such as the technician) requires that it be clicked twice. The first time it is clicked, it will appear very briefly and then close again and our technician has to click again. While very minor, it is still an annoyance. This does not happen in Firefox or Chrome. Only in IE. Thank you.
Auto refresh dashboard
May i know how can i configure to auto refresh the dashboard?
Add verification prompt before deleting all the text in a field
I've just found out the hard way that accidentally moving between change management fields without clicking the save button results in anything entered in the current field being blown away. While this sounds relatively straight forward the issue is that there is no prompt that this is going to happen. Generally, in software, when you've entered data into a field and navigating away from it will blow away the changes you've made, you get a prompt confirming that you want to do that. This is definitely
Project Managent Additions
1. Enable "Add New" "Task Templates" "Dependencies" "Organize" "Close" "Delete" Controls on Milestones with no Tasks added to it Currently you have to add one task manually, then you can bulk load templates 2. Enable Bulk Priority, Owner, Start, End Time, and % completion on Tasks in Milestones 3. Enable Milestone Templates, Many projects for large enterprises entail performing the same set of tasks across numerous Locations 4. Require Worklog option for Tasks in Projects 5. Allow Change to
Can't login using local administrator account
Hi, It seems I am affected by the inability to use local administrator account to log in to SD+. Since this account is the only one with appropriate priviledges I would like to ask for help. AD integration is working fine and the AD accounts can successfully log in. SW is Windows Server 2003, SQL 2005 I am 100% sure approx 3 weeks back, the login was working as I was changing some notification settings. No SD+ updates since then (and not even moths before). Security updates most probably did happen
SDP REST api set E-mail id(s) to notify - which field name?
Hello, I'm creating a ticket using REST api of SDP. Which field should I pass to set E-mail id(s) To Notify? Also when I set field <group> it doesn't change in SDP, why? All other fields necessary for me I can set and all is ok with them. Thanks
More customizations for the request view
1) NEED to have an option to assign tickets to GROUPS not technicians using that dropdown. Right now only technicians show up which is rather useless when you want to quickly assign a ticket to a group/queue. 2) NEED to either merge the tasks with the request lists or have the ability to have another window below the request list to show tasks. Clicking on that tiny task button to check if there are unassigned tasks is time consuming. I want 1 view to do everything.
Default Request Template - Web portal
Seen a few related threads to this query going back many years.... but I'll ask it again in hope! I would like to hide (or at least rename) the default request template for requesters. The option in the Web portal Admin Settings ("Disable default request template for requesters") appears to have zero affect. As a minimum it would be nice to be able to rename the template to something more user friendly and edit the associated comment text. In it's current form, the Default Request template looks
Old Java version
Any plans to upgrade java version? Current (6.0.450.6) has memory leaks bug with some other security bugs We think it could be reason why we have SD+ performance downgrade and need to restart SD in a 1-2 months. Dmitry
MSSQL Offline Database Alarm
It would be nice if there was a way to suppress alarms or unmanage a particular database that is OFFLINE within a MSSQL monitor so that it does not show as critical. We have a database on a MSSQL server that we have make OFFLINE before completely deleting it. Now the MSSQL monitor properly shows the database as OFFLINE, but also shows it in a critical alarm state... I agree that it should initially be shown as a critical alarm due to the monitor not knowing what reason the database has gone OFFLINE
adding an account to tasks or task worklogs
The question pretty much says it all. Is there any way to add an account field to tasks? If not, how do you use Servicedesk MSP to track time for an account outside of doing something for a user? For instance, let's say you create a task for someone to fix a server side issue or error you're having for an account. How do you track that and report on it? Thanks.
Error When setting mail server
We are testing OpManager v.11500,we try to set up mail server,but we get notification error " javax.net.ssl.SSLException cannot be cast to javax.mail.MessagingException",can you help us to solve the error problem,thanks before
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Parent/Child tickets available?
I need to be able to have a ticket (Parent) - called ex: " Lotus Notes not responding". Everyone that sends in a helpdesk ticket about this same issue, I'd like to link it to this main ticket. Not only to find out how many people are having the same problem but also where I put the Resolution in the main ticket and not the Child tickets. I thought Linking a ticket would do this - but it only hold 1 link. It doesn't show the other links! Is there a way around this?
OPManager and VMs
After adding in our Hyper-V Hosts, it is not detecting the VM clients on the host. It detects some of them (i.e 3 out of 9) but not all of them. Am I missing something that needs to be set up for the discovery? Thanks in advance!
Ticket Viewing
Hello, We have an internal school website and we would like to put a link to a webpage that displays all open tickets, but without the need to login & password. We would only display the tickets, but no changes could be done. Is this possible? Kind regards, Paul
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