Exit Codes
I am wanting to deploy Skype 7 to all our users via DC, we previously installed 6.18 via GPO, so I created a custom script to remove 6.18 as a pre-deployment task. MsiExec.exe /X{1845470B-EB14-4ABC-835B-E36C693DC07D} /passive /norestart However if for some reason Skype was not installed by GPO the pre-deployment script fails and version 7 is not pushed out, how can I configure the exit code to proceed if the 6.18 version was not found?
Vulnerability DB update Failed
Last successful vulnerability DB update was Feb 13th. Manual and automatic update does not work. From the Patch Management Log: [10:39:55:976]|[02-17-2015]|[PatchManagementLogger]|[INFO]|[57]: *********************Executing Update DB Task***************************| [10:39:55:976]|[02-17-2015]|[PatchManagementLogger]|[INFO]|[57]: This is Manual DB Update.| [10:39:56:804]|[02-17-2015]|[PatchManagementLogger]|[INFO]|[57]: *********************Completed updating patchresource.xml ***************************|
Pb in email on outlook express
When we use service desk to reply to customer . The format of the mail goes for toss . The lines are separated by two lines . Unable to slow can anyone guide or help.
WAN-RTT configuration
Hi I look on the demo http://demo.opmanager.com/ but can find a way to see how WAN-RTT is working. I don't see where I can configure Wan Monitoring. Could you help to open my eyes) With best wishes, Dmitry
Canned responses organisation
Canned responses appear in random (chronological ?) order in the "Insert canned response" menu, but in alphabetical order in "Manage canned responses" area. They'd be much faster to use if: 1. They appeared in alphabetical order in the "Insert..." menu. 2. There was some way to create a category hierarchy so that instead of appearing in a single list, they appear in a series of sub-menus i.e.
Mail sending not work
Hi! I have a problem about SMTP relaying in my infrastructure. I allow the ServiceDesk server internal ip address to relay through my exchange server. I also set the SMTP settings on the WEB UI at administration / mail server settings. When I try to send mail from a ticket I get an error immediately on the form that cannot send mail and I also see it on the support / logs but no specified information can viewed except the following message: "Exception while trying to send notification for Request
Add either a Servlet API method or Email command to all for the creation of Change tickets
We have automated processes that we would like to leverage allowing the automatic creation of Change tickets in Manage Engine. Ideally this would be accomplished either via a new Servlet API method or Email command.
Solution keyword query
Hi, Am I right in thinking that when creating keywords in a solution that this should then be picked up on the search solutions? For example if I type "Mood" in as a keyword when I create the solution, when I then go to search solutions and enter "mood" in the field. I would of thought that this would search the keywords as well? Otherwise I don't see the point of the keywords in a solution? Eddy H
DCOM 10028 errors every night
I have recently migrated PMP from a Windows Server 2003 server to a Windows 2012 R2 Server. I am getting countless DCOM errors every night. The errors are: <System> <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" /> <EventID Qualifiers="0">10028</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8080000000000000</Keywords> <TimeCreated SystemTime="2015-02-16T01:37:01.529652000Z"
SNMP v2/v3 can't work on ipv6 address
OpManager version: 11.4 (11400) do snmpv2/v3 to monitor Switch Device via ipv6 address. but when we use wireshark check OpManager to Swith, we found OpManager via ipv6 address environment, it's snmp can't sent get-request to Switch device (add device, or find network). When we change from ipv6 enviroment to ipv4, snmpv2/v3 will work normally.
Category Tree Suggestions
Hi, I know this is a general question, and 1 solution does not fit all, but does anyone have a good category structure that can be used to enhance the out the box one? Thanks
Customizing the "Remote Assistance" email
Ok - so for the first time in... well actually, for the first time ever (in my opinion), you guys actually added what appears to be a great value added feature without all us end users having to badger and beg for months and years for change. To the SCP team - Bravo and thank you!!! But with new features, come new feature requests. For Remote Assistance to be truly useful, these changes need to happen: The Remote Assistance email should not be coming from "technician", but rather should be coming
Merge account
Hi We have random customers that sends mail to supportcenter+. Some time we got 3-4 accounts on the same customer. It seems to be no easy way to merge the accounts into one, and fill out the missing fields. The sc+ says that it is alredy another account with that name or domain. Its a lot of work to merge accounts in SC+ manually. I nice feature would be to: Search for duplicates Select the accounts that should be merged Select submit, and correct all fields Select SaveThis would give the support-reps
Ticket/Request should not be closed or delete without assigning to the technician
Hi All, I have one requirement. I am based on IT group. I am able to view all IT related tickets/request. My requirement is "Without assigning to technician, any ticket should not be closed/delete. Basically I need restriction". Any Idea.. Please share
Servicedesk Plus Requests Rendering display in IE, Firefox
Just updated to 9035 - is anyone else getting flickering in the request tab as they move the mouse over each entry - only just started happening and it's quite annoying. For me it stopped when I used Chrome, but Chrome isn't available to other staff. we restrict to Firefox or IE 8. will there be a fix for this?
Old flash versions still showing in inventory - DC90111
Hello DC people, DC version : 90111 There have been many new versions of Flash player in january. The fact is : now I have 5 differents versions of it in DC inventory (see screenshot), which looks like a bug because some computers are reported to have 3 or 4 versions installed. I have checked on the computers and there are no signs of the olders versions. Others softwares don't have this problem in DC (only 1 version - the good one - is shown). I have forced the scan of all systems, no changes. Is
Customize the Self Service Portal
I'd like to show the number of open requests on the self service portal. So the users can get an idea of our workload. Can it be done?
Reports
Hi, I´m new in ServiceDesk Plus and I wanna generate some reports using the new query report button. I have a few question: What is the name of the tables in ServiceDesk Plus database where I can find the technicians, categories, subcategories, requesters? There´s a documentation that can help me to know the ServiceDesk Plus database? What is the query to associate categories and subcategories? Best Regards
MS SQL triggers
Is anyone use MS SQL trigger to extend functionality? I found not enough functionality of "Business Rules" and would like to use Native MS SQL triggers to update some fileds As example: Analyze some words in Subject and update Subject to other words, update Priority, Impact, etc. What I'm interesting if only one table should be updated or there cascade of tables? Dmitry
reports exported to Excel
All exported reports to Excell file are exported to old Excel format .XLS, can you upgrade this feature and start exporting to new Excel file format .XLSX? this old .XLS format has serious limitation, there is only 65535 rows per sheet. So, long reports are split into multiple sheets which is not very convenient when you need to copy and paste the data :) /mar
Microsoft Security Bulletin Summary for February 2015
https://technet.microsoft.com/en-us/library/security/ms15-feb.aspx Yesterday the February Bulletin was published with important updates. When will be available in Desktop Central. ??? Any patch is rated as 0 days Thanks.
Remote shutdown schedule weekly and monthly
I need to set 2 schedules... 1 for auto shutdown Mon-Thurs another for every 4th Saturday every 90 days. I was able to set them the way I want them, but when I save the task the configure scheduler only saves one.... Can I set a weekly and monthly schedule?
Mail Server Settings Office 365 Business Premium with custom domain
I have office365 setup on my domain and I am trying to setup the mail server in Desktop Central but it keeps coming back with the following error: Unable to Establish Connection!. Verify Server Name and Port Number. I have attached the image of my settings which I have verified in my Office 365 account.
Overriding Business Rule's Technician Assignment?
Curious if it's possible to do this. I have a group of 3 techs that support one of our systems. I have a business rule set so that if a ticket comes in with a particular sub-category, it puts the ticket in that group, which then apparently does a round-robin assignment to one of those techs. Today's problem is that another tech (outside that group) created a ticket and chose a specific technician, one of that group, to assign it to. However, the business rule appears to have taken precedence,
Additional Email tags
Please forgive me if this information is already available somewhere else. I am looking to include fields into emails that are not listed in the selector. EG: in the close email, I want to include the closing comment entered by the person who closed the request. Another EG: when a request is updated, there is a reason for update field, so I would like to include that in the notification email, but it is unavailable to add. One final EG: I would like to add request History to Notifications, so
Disable comments in Requests
Hello, I want to disable comments in requests. How can I do this?
Notification Profile
Hello, Is there a way to list all monitored devices, that has no notification profile attached? I did miss some alerts, because no notification profile was attached, but to check all device by hand is a lot of work! I am using OpManager 11400
Problem
Hi Dears I have problem with the reports in new version build number 8216 when i want to creat report this message shown to me : "error while fetching ajax response Cannot read property document of undefined " how i can solve this problem?
Business Rule applies one action but not the other
We have recently install SDP and are currently building it before migrating over to it from Spiceworks. We have built a Business Rule to capture all E-mail generated requests and set the priority and group of the request. The Priority is set OK, but the Group is not. I can manually set the Group to the desired one, immediately after the request has generated, but the Business Rule does not apply the group. Has anyone come across the behaviour before?
Juniper SRX and custom queries
Hello, I am trying to get some specific information from an SRX3400 for the purposes of graphing. Primarily I want to graph the amount of flows. What I would like to graph is valid session, invalid session and sessions in use. I have OIDs for some of these. Juniper has a KB article and PDF. http://kb.juniper.net/library/CUSTOMERSERVICE/GLOBAL_JTAC/BK26199/SRX%20SNMP%20Monitoring%20Guide.pdf Where in the software do I shove in a specific OID for the purposes of graphing? Thank you all for your help.
Adding "?" as value to custom "Incident Area" field caused display error
The values within a custom "incident area" field were "n/a" - the technician attempted to change the value to "?". The tech then returned to the '/WOListView.do' page and the list of request IDs was blank. Using any filter (e.g. "All Requests"), the same result (see attached) This only affected the technician that made the change. When loading a single request ID - /WorkOrder.do?woMode=viewWO&woID=71961, it works fine. I have since changed the value back on these requests but with no luck. Can you
How to install a new wildcard PFX certificate?
Hi Guys, I would like to install a new wildcard certificate into MangedEngin Supportdesk Plus. I've followed the following document: http://www.manageengine.com/products/support-center/ManageEngine_SupportCenterPlus_7.9_Help_InstallationGuide.pdf ( titel: Installing a PFX ). But when I restart the service as given in the Document, the managedengine supportdesk tool will fail See error: STATUS | wrapperm | 2015/02/13 15:00:40 | ManageEngine SupportCenter Plus started. INFO | 1 | 2015/02/13 15:00:45
Assign request by reply
Hi! How can i assign new request to technician, who reply at ticket? For example, technician open new unassigned ticket, and make reply to requestor. And ticket autoassigned to that technician. Is it possible?
Lost sysname as display name after network fault.
Hi, after network fault, i lost for many devices the display name, not anymore sysname but it appears the ip address. Why, how can i fix it ?? thk
Scheduled reports with customized header
Hello! I want to add a week number to my header in the email containing the scheduled report. Is that possible? I cant find any information about this on Google ot this support forum. Kind regards Jens
Automated message to chase user when call status is awaiting user response
This was a feature that I found very useful at my previous job. It chases up the user and a few times and if they still don't respond then the call gets closed. A lot of users seem to just create requests and if the issue resolves itself then they don't respond. I had a look at notifications but there doesn't seem to be anything that fits the criteria. I guess that I should mention that we have version 9.0 build 9003. Also, it would be very useful if the request automatically changed status to open
Cannot reinstall ServiceDesk
Hello all, I am trying to reinstall the ServiceDesk (windows 2008 r2 sp1 and sql express 2008) ... without success. Basically I do all the installation part (selecting MSSQL) and when I try to just simply start the service... it does not start. Can you help me out ? Thanks.
API
Hello, I will use API to generate a FIELD archive to fill. I need the Adress of Local. I am using the sample: http://www.manageengine.com/products/service-desk/help/adminguide/api/api-docs/admin_api_getrequest.html A programmer will generate the layout in HTML for printer. But I need the local account adress, city and state.
Desktop Central computers dropping off domain?
Ever since we installed Desktop Central into our domain, we are getting computers here and there getting this error: "The security database on the server does not have a computer account for this work station trust relationship" Has anyone else seen this happen? Is DC causing it, or is it just random coincidence?
Netflow Analyzer won't update since OpManager migration to MSSQL
We moved our OpManager and Netflow Analyzer to a new server a few months back and when I moved this, I migrated OpManager to MSSQL. Even since then I can run updates on OpManager but when I try to update Netflow, it just sits there. I open the UpdateManager and point the correct ppm file and click Install and it just sits there forever. Netflow runs just fine but I can't update it all. The only thing I can think of is changing OpManager over to MSSQL. Any ideas? Thanks
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