More customizations for the request view
1) NEED to have an option to assign tickets to GROUPS not technicians using that dropdown. Right now only technicians show up which is rather useless when you want to quickly assign a ticket to a group/queue.
2) NEED to either merge the tasks with the request lists or have the ability to have another window below the request list to show tasks. Clicking on that tiny task button to check if there are unassigned tasks is time consuming. I want 1 view to do everything.
2) NEED to either merge the tasks with the request lists or have the ability to have another window below the request list to show tasks. Clicking on that tiny task button to check if there are unassigned tasks is time consuming. I want 1 view to do everything.