OpManager on Windows 8.1?
Hi guys, I am wondering if OpManager can be installed on Win 8.1 x64 desktop? If yes, are there any limitations compared to Windows server installation?
What should i have to use in Huawei OSN 3500 configuration?
When i get a Huawei OSN 3500 equipment, configuration is the first thing i must do, but what should i use when configure it?
fail in my opmanager
1. i have my opmanager in a virtual machine when i try to start the opmanager the aplication send me the follow menssage Process : MapFE [ Started ] Process : NmsMainFE [ Started ] Process : TopoFE [ Started ] Process : EventFE [ Started ] Verifying connection with web server ... verified OpManager modules started successfully Please connect your client to the web server on port: 80 as http://localhost:80
Admin server not synchronized
Hi, i have an admin server and ten managed server all version 11 build 11900. I noted that the admin server don't represent the real situation of managed. In some cases i have created new groups or sub groups in managed server an the admin don't show them. In the managed i have alert retourned green an in admin they are still red. Could you help me to resolve ? Many thanks.
Device mapping does not exist for this map?
Enterprise version of OpManager 11500, when attempting to run a layer 2 discovery using a layer 3 Cisco switch as the seed device, we are receiving this error. All help greatly appreciated.
V§ Trap not being received
HI, I am having problems with SNMP V3 Traps.Although I can see that the V3 authentication is correct by testing with GET commands (user, Auth, Priv passwords, I do not receive a trap entry in the SNMP Browser window. Using a sniffer, I can see that the trap is being correctly sent, and I can also receive V2C Traps so the Firewall is not an issue. I am currently using V5.0 of the SNMP MIB Browser. Perhaps this is just a setup problem. Thanks for providing this great tool, and please help with this.
Self-service portal
WE'd like to modify selft-service portal. Add some stuff like self-service survey for user that ready to make a service request. With self-service survey we can: 1. Give user an abilyty to resolve his\her request (like, did you try this, or those...is electric plug is in, etc..) 2. Know, that users made all variants that we tell him\her 3. Create service request with fullfilled categories and SLA.. We're ready to programm this feature on PHP, but we need an access to index page on SDP+ or integrate
Business rules not working
Hello, I am unable to get business rules to notify via SMS or email. Earlier this week, I had 1 main rule that triggered notifications.This rule has been working for months without issues. I recently added another rule that would trigger a notification based on different criteria and since then none of the alerts will trigger. I have since removed all notifications from all rules and added new rules with very basic constraints and I am still not getting notifications. I have verified that mail functionality
why? start PostgresSQL server failed
I installed the program on ubuntu 14.04 in the performance of sh run.sh message Check webServerPort http value: 8080 https Port: null PortCheckerUtil.getPort: serviceName: NETFLOW_LISTENER_PORT Flag: true NFAPropFile: / opt / ManageEngine / NetFlow / bin /../ conf / netflow / nfa.properties PortValue is: 9999 Check for NetFlow Port with value: 9999 PortCheckerUtil.checkPorts: 9999 Starting Server from location: / opt / ManageEngine / NetFlow This evaluation copy is valid for 29 days Trying to start
Status closed
Hi, I would like that support reps can only use status : open, resolved and on hold. I would like that support reps can't change status on closed. A request can't be changed from status open or on hold to status closed. Is it possible ? Regards
Add ticket (request) to ServiceDesk Plus using REST API service (ASP.NET MVC4 C#)
Hi, I'm tring to use the REST API service to add tickets (requests) into the ServiceDesk Plus system. I'm using ASP.NET MVC4 (C#). I tried to follow some of the articles on your site, but I think the version is different, hence I couldn't find some of the steps described. My version is 9.0 Build 9029 My first question is how to generate the API key? I went into admin, then I can only find the "API" icon, then I click on the RestAPI tab. after that I couldn't find any place to generate API Key. Second
Ability to pull request information from API using another metric besides workorderid
WorkOrderID is impossible to guess in an automated fashion. I'm trying to integrate 3rd party solutions into SDP to automatically create tickets but I dont want to duplicate a ticket if it exists already. Since I'm crafting ticket subjects with unique values I would like the ability to ask the API if a ticket exists with xyz tect in subject then dont create another ticket, else create the ticket.
Autologon non working
Hi, we need to integrate the SDPlus site on an existing portal for a customer, that wants autologon. I tried starting using the code at https://www.manageengine.com/products/service-desk-msp/faq-general-modules.html#customization2, but it doesn't work. I think it's because the HTML page doesn't offer the domain field. Am I wrong ? If so any idea how to fix it ? Simone
Backup schedule
Hi I was wondering if there is anyway to change the backup schedule to back up the helpdesk every 3 hours? Currently I can only see an option for changing this to x amount of days and not hours. Thanks in advance Shahid
Receiving Duplicate emails from a scheduled task
I have ADSSP set to automatically restrict users when they are either inactive for 30 days, their account is disabled, or deleted. I also have the results of this emailed to me. It occurs every Sunday at Midnight. The task is working well, but I get 2 emails from ADSSP every week when it happens. They are identical, and I'm wondering if the task is running twice, even though it only shows up once on the console. Is there a way to check the database for a duplicate schedule?
Sysprep Windows 7 with DC Agent installed
Hi Support, Is it still possible to install the DC agent and then sysprep a Windows 7 image for deployment. I found two documents on your website but they conflict with each other. Please see the links below. http://www.manageengine.com/products/desktop-central/agent-installation-knowledge-base.html http://www.manageengine.com/desktop-management-msp/imaging-computer-with-desktop-central-agent-how-to.html Regards, Billy.
Custom Reports
I've seen some older threads from about two years ago requesting the option to create custom reports. Has any progress been made to create custom reports? I have a requirement to create custom scheduled reports as part of our workflows. It's somewhat cumbersome to have a report emailed and then opened in Excel to filter out results, save, and again forward to distribution lists. I'd like to filter in ADM+ by creating custom reports. Is this possible? What is the development timeframe to expect
Please, the IP Address Manager don't show nothing after scan, What could be the problem?. Thanks
Please, the IP Address Manager don't show nothing after scan, What could be the problem?. Thanks
Desktop Central encountered a problem while performing Restore.
I am trying to move my desktop central DB using the instructions in the following article: http://www.manageengine.com/products/desktop-central/moving-mssql-database-to-different-location-how-to.html When I get to step 2 of the restore, I keep getting the error 'Internal Application Error. Desktop Central encountered a problem while performing Restore'. I contacted support on March 3rd and still have not received any assistance. ManageEngine support is very poor. Does anyone have any ideas?
Hide Group from Exchange Address Lists
Is there a way to perform bulk modication task on email enabled groups to hide them from address list in AD Manager? I'm not seeing that option. I can only perform that in modify single group option.
bulk user remove from a single group
What are the steps to remove a list of users (in a CSV file) in bulk? I can't see, to find this in ADMP?
Attributes In OU
Hi everyone, I was wondering how i could go about removing the Manager attribute for users that are no longer with the organization. I have all of my terminated users in one single OU, I am finding that when we term people, we are not removing the manager field. Could someone point me in the right direction for removing this filed for these users. thanks much
Delete records older than n years old
How can I delete all records that are older than n years old? I would like to delete all Changes, Requests, Projects, etc.. that are older than 3 years. Our corporate policy states we only need to keep 1 years worth of data, but I want to at least keep 3 for reporting reasons. How can I do this?
Config settings file?
Is there a file, or folder that contains all the settings/templates for admanager/adaudit? As a proof of concept i setup admanager/adaudit for the management team to use to justify buying it. Since they've signed off on it and we've purchased it, i now have it setup on a production server versus a test server. To save time and not have to duplicate work, is there a file/folder i can just copy over to the new server that has all the settings/templates in it? Thank you,
API Query - Custom SLA Settings in Site
Hello! As per the API documentation: SLASettings Related Settings for Service Level Agreements setting of the site. Allowed values: copy (Copy Default Settings ), refer(Refer Default Settings ), custom(Custom Settings) What is the appropriate usage of this as it is not clear. How do I actually set custom settings, an example would help! If I have two SLAs in the default settings called "Premium SLA" and "Standard SLA" how would I set that using the API for the site?
AD User reports
In User reports last name option is available while generating reports. Please add First name option too.Please do the needful.Its very urgent.I am waiting for your reply. Or is there any custom query is available.
import freeware, managed software list
Hi, I have a list of managed software of my company. Can I import this list? Is it possible have a precompiled list of freeware software and import it? In this moment i have a 5000 scanned software and it is very hard classify all these software! Thanks. Vincenzo
Database type for OpManager 11400
What is the best database type to have for opmanager? We are currently running PostgreSQL and it runs sluggish at times but ultimately I want it to load faster. Below are my specs from support: OS Name & Version : Microsoft Windows Server 2012 R2 Standard OpManager version : 11400 (32 Bit) Working Directory : E:\ManageEngine\OpManager Database Type : POSTGRESQL Hard Disk Size : 249.48 GB RAM Size : 30.00 GB Processor Details : Intel(R) Xeon(R) CPU E5-4617 0 @ 2.90GHz Windows Kernel : 64 Bit Total
How the work Flow - Reporting to in Service Catalog works
Hi to all I have a question in select Approve ( Service Catalog- Work Flow) , once we enable the check box at right size and click the icon beside the Stage one Text Box. It will list Department, Head Reporting to and all other name of Technicians. The Department Head information is gathered form the Departments under Help Desk. Where the data for the Reporting to will be take? Please explain this internal process for understanding .
Unable to Connect
I just updated my AD Manager to 6280. I'm experiencing problems accessing the Lincense link as well as other links under the Admin Tab. I keep getting the following message. I only receive it when accessing the console remotely. Is anybody else having this problem after the update?
how Work flow - Reporting to works
Hi to all I have a question in select Approver, once we enable the check box at right size and click the icon beside the Stage one Text Box. Send Approval notification automatically when a Service Request is raised. All the configured approvers have to approve the Service Request. Do not assign technician before Service Request is approved. It will list Department, Head Reporting to and all other name of Technicians. The Department Head information is gathered form the Departments under Help
Remote Command Prompt
Recently I stumbled on this page referring to free Remote Command Prompt tool by ManageEngine. Is this tool available in DesktopCentral? I can seem to find it and it would be very helpful to have it around.
Email command for OnBehalfOf
Good afternoon, Could someone confirm me which is the email command for the field On Behalf Of User name ? To change the request subject is @@TITLE=@@ I need the command for " OnBehalfOf user " Regards, Arantza
Making reports sensitive to the rep running it
Is there any way to "parameterise" a report so that when support rep A runs it, it filters only on his requests, and when support rep B runs it, it filters only on her data? The query editor has some date templates such as "<from_thisweek>", and it would be good to have a "logged in rep" or similar token so that I could personalise the report to the rep who is running it. I've put in place a report that shows reps the requests of a particular priority that haven't been updated for X days, but it
Data migration
Hi there, I am planning to migrate existing data from MS SQL 2008 to MS SQL 2012. Both are running version 9.0, but with different built number. What are the steps involved? Thanks
Deployment message
When I push a Windows package I can set my deployment policy to Notify users about deployment or not and I can customize the message if I choose to notify. When I create a configuration and set the Package settings / install options to Run as a user, the package is deployed with the deployment policy along with or without Notifying the users about deployment, but then a second notification window is displayed with generic message about New Software is Available, "Desktop Central has been configured
One email address, Multiple Accounts
We have a monitoring software that watches multiple clients. It generates email alerts from one email address for all the different clients. I was wondering if it was possible to have the ticket be generated for an account based on the destination email address. For example: Alert 1 Sender = Monitoring@Monitorservice.com Recipient = Client1Tickets@ServiceDesk.com Subject = Client 1 is down. Alert 2 Original Sender = Monitoring@Monitorservice.com Recipient = Client2Tickets@ServiceDesk.com Subject
Configurations
Do configurations have a time out period? After so long do they stop working? I don't think this should be the case but I had some machines that were in a configuration for about a month and didn't update. When I setup a configuration and pushed the software to the machine again it worked within minutes.
Possible to stop approval action notifications
Is it possible to disable e-mails being sent to requesters upon approval action?
error conllecting netapp event File : error code 8 insuficent space
Hi, From AD AUDIT, not possible to collecting audit event file I have an error code 8. Thanks Nicolas
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