Set Default Technician As the One Who is Logged In?
I was wondering if there is anyway to set the default template for creating a new incident so that the default technician drop down is set to the person who is logged in? Most of the incidents we create get assigned to the person who opened it.
MySQL database migration to MSSQL error
Hello, We have a version of ServiceDesk Plus 9.0.34 32bit with 32bit MySQL database . We installed since version 8.1 and we have always done the updates one by one. Maintenance , we encounter performance problems. We conducted archiving tickets , optimization of database and Java from this site: http://www.manageengine.com/products/service-desk/help/adminguide/general-features/performance-guide.html My first question : Do you think that reinstalling ServiceDesk in 64bits with MSSQL database 2012
Issues with SP 9036
I just installed 9036 and noticed two issues right off. 1. When I click on the "Requests" tab on the main menu, I always get a message box popup at the bottom of the screen that says: "We are happy that you've found the right solution!". 2. When I click on the "Admin" tab on the main menu, I receive an unformatted page with all available items as an Ordered text List. Has anyone else had these or similar issues? Thanks!
Device mapping does not exist for this map
I must create a network map, automatic discover devices on network in my college. The aim of this work is to describe methods of discovering devices on the local network and then create a map of computer network. Map network must be designed so that it can be continuously updated and edited. I must added switches, routers, computers, printers... to layer2 topology in my college. IP range is: 10.160.0.1 - 10.160.3.254. When I run layer2 discovery I get this answer: Device mapping does not exist for
Query to adress all managers
Hi, can somebody help me please with a query which list only the manager in the "manger" field on the self service page? I want to get a list of the names only. Thanks in advance. T.
After Migration from old to new server login issue.
Hi there, Actually I got the step by step migration Process of ExchangeReporter Plus from old server (windows 2008 R2) to new server (windows 2012 R2). And after migration cannot able to login on new server console. Need your help
Worklog
how to generate report in MSSQL of Task Description or Worklog??
TLS 1.2
When will ADManager SelfService Plus support TLS 1.2 ?
30,000 Requests Query? Can we do it?
Heya Guys, I'm a support tech for a university. At the moment we are wanting to upload all of the students into servicedesk so we can use one system for all jobs lodged etc. Would this break servicedesk? There are about 35,000 students a year. If this can be done, what problems would i expect is any? are their any tweeks i should do to keep things running smoothly? How big will the database get? Thanks
Requests to Projects? How do you handle development/feature requests for your team in SD+
The is not a sub-Forum specific to the project module so I'll post here. You can see a somewhat related discussion here: https://forums.manageengine.com/topic/migrate-tasks In working with our establishment of a Service Desk for all requests and leveraging SD+ as the tool for management of the Service Desk and our technology team we have hit a conundrum. We really like the project module. However it seems that parts of our team get requests that require development within a product or a new business
xls report link doesn't open corectly in IE
HI, When creating a report, the links that’s send by mail that refers to a XLS doc doesn't open up correctly in IE (any version). The Link opens up fine in FF and Chrome. I don’t want to send the file as an attachment. What I have researched until now is that it may have to do with the definitions on the server regarding the MIME file type. But I can't find anywhere on the server where I define the MIME file type. Please advise how to fix this problem. Server specs: Server 2003 SP2 4GB ManageEngine
Exchange Reporter Plus - HTML scheduled reports?
I already submitted a feature request for this, but was wondering if it would ever be possible in the future to enable HTML as a supported format for scheduled reports? We have IT staff who read IT related alerts and notifications on their mobile phones and tablets, and it slows them down if they have to download and open attachments in order to view report data. We'd like to schedule reports to be delivered in HTML format as part of the message body. This way, all our IT staff has to do is open
Which Competitor Has The Best Customer Support?
So I've been on hold for 15 minutes now today, trying to get service on a case that's been open for a week. that I've been promised an immediate call back on at least 4 times... Thinking at this point they have too much to do and don't need my business so wondering who else is out there that has responsive support? Thanks
Database Query Monitor
HI i want to monitor a query in a sql server 2012 sp1 r2 but i face this error : Unable to connect to Database. Error Message : The USE database statement failed because the database collation Persian_100_CI_AI is not recognized by older client drivers. Try upgrading the client operating system or applying a service update to the database client software, or use a different collation. See SQL Server Books Online for more information on changing collations. i can not change the collation o sql ,what
Change WebServer port
In installation SCP, I set Server port is 443 but I still login SCP with the link http://10.0.0.1:443. I want to change protocol to https and run changeWebServerPort.bat but error appear below. How can I login SCP with link https://10.0.0.1
Error Statrting Client
Trying the free edition for the first time, I'm getting the following error when starting the client: Exception in thread "main" java.lang.NoClassDefFoundError: com/adventnet/nms/uti l/XMLDataReader at com.adventnet.servicedesk.server.utils.CommonUtil.getNode(CommonUtil. java:24) at com.adventnet.servicedesk.server.utils.SDDataManager.readBuildData(SD DataManager.java:96) at com.adventnet.servicedesk.server.utils.SDDataManager.<init>(SDDataMan ager.java:66) at com.adventnet.servicedesk.server.utils.SDDataManager.getInstance(SDDa
Desktop Central agents are missing in Most of the client systems after updating the Server.
After updating to Build No:90135. Clients are always shows down and also in most of the client systems agents are missing,don't even seen the service also. Please help me .Its very very urgent. I have around 500 systems in 6 locations.So its not possible to re install the clients in all systems. Pls pls help me.....
CentOS Server - No Interface Data
I am monitoring a CentOS 6 server which responds fine to SNMP requests for CPU Memory and also detects the Interfaces OK. The problem is that I'm getting no bandwidth data back from it and the graphs are showing 'No Data Available' would anyone know why this would be? My OpManager is on Ubuntu 14.04 and is build 11500
Cannot upgrade to 11.500
When I download the new PPM for 11.5 and try to update I get the following error: "The file may be corrupted or check for available disk space" Anyone else expirienced this? I tried to download it several times. /Rasmus
Reporting Availability
I currently have a set of servers reporting the availability for the period "Last Month" during a time window "7:00 AM - 6:00 PM" My question is there a way to have it set to report only from 7am-6pm Monday-Saturday. I know there is a downtime scheduler I could set for Sunday, even though I dont want the availability report for that day I still want to know if an alarm goes off. Mon-Sat 7am-6pm while still receiving alerts for hours that availability is not crucial. What would be the best way to
Can Teamviewer be listed under the Applications tab?
Hello, Under Software Deployment -> Patch Scan, clicking on each machine provides three tabs: Applications, Missing Patches, and Installed Patches. For some reason, the TeamViewer application is not listed under the Applications tab. Is it possible to have the TeamViewer application listed under the Applications tab along with any patches applied? Thanks Anthony
Issue in Active Directory Import. Please help
Hi, My customer domain name is "kaartech.com" But in Import from active directory option "kaartech.com" is not listed. Instead of this "kaartech" listed. By using "kaartech" & domain controller all users successfully imported. In requester view the domain is listed as "kaartech.com". While editing the requester domain name is selected as "None". In domain option there is no "Kaartech.com" only "kaartech" visible. My query is where it is taking "kaartech.com" for requester import. Thanks. Regards,
Unknown Error. Code : -2145124329
Hello, Why is Desktop Central detecting the PatchID 100682 (Bulletin MSWU-1154) as needed on my systems? Running Windows Update on these systems does not detect this patch as needed - neither as "Critical" nor as "Recommended" Attempting to deploy the patch to systems results in the status "Unknown Error. Code : -2145124329" What is going on??? Anthony
How to move back in the Change process
I've been trying to implement the change management process and I have to say that it is VERY clunky and not intuitive. This is a huge surprise given how friendly some of the other modules of the SDP product are. With that said, i have a change that has gotten all the way to the implementation stage and needed to be backed out. because of what we found, we want to re-work the plan and re-submit. There doesn't appear to be an easy way to do this. Do I need to just close this change and start
Lost remote control function after update
Hi, I updated to the latest build last night and have lost a bit of functionality. If you are looking at a list of computers or searching for one by name you normally can click the little icon with the computer on where you get your list of actions like "patch scan, "inventory scan" "chat" etc.. Well now when you click on the remote control button this does nothing. It just does nothing! If you click tools, remote control and then press connect this works as expected and launches the remote connect.
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Recent 10 Alarms not showing any alarms
Hello, I am not sure if this due to a misconfiguration or if it's just my understanding for how the widget works, but my "Recent 10 Alarms" widget doesn't show any anything. It's just an empty box with "No Alarms Generated". We've been receiving alerts so there should be alerts to show. Any ideas? Thanks! Craig
Resolution Email
As a technician (software developer), when I finish a ticket, it is our policy to set it to "Resolved" after deploying to our QA environment. I do this via sending a resolution email to the requestor. This email contains a link to close the ticket. We need for this link to be configurable such that we can have it set the status of the ticket to something besides "closed". I'm hoping to be able to use a custom status of "Testing Success" and "Testing Failure". It would be great to have control
What to do when my admin (technician) account dissappears but I can still log in?
Team, I tried to submit this earlier and I think that I did not complete the post. I apologize if this is a re-post. I have been setting up SDP for my company and everything has seemed to work exceptionally well. The only issue that I have ran in to is after importing active directory requesters and changing my AD account to a technician with admin access, my account has disappeared. I set up my IT Directors account exactly the same and his has not dissappeared. My whole IT department has accounts
Your Roadmap / Feature requests list
In many of my previous post, I have been critical of Manage Engine support / response to customer requests. I'd like to start this post by offering congratulations. With the release of the last several hotfixes, I have noticed that Manage Engine seems to be making a sincere effort to reduce the time it takes to stabilize the application by rolling out fixes in a shorter time frame. A number of issues that we had with SD Pus have been resolved by the last few hotfixes. As a way to keep on improving,
Mail Delivery Status Invalid Email-ID
Hi, Mail Settings in Admin->Product Settings->Server Settings->Mail Settings are configured correctly. When using the Send Test Mail I can receive the test message. As an admin I can also receive "Delivery Report for Email Notifications". The problem is that once I open the attached file "Soon-To-Expire Password Users Report.html" there is Mail Delivery Status: Invalid Email-ID for all entries. Users do not receive any password notices. Mail Delivery Status Invalid Email-ID
Can't access the web portal
Hello, I've an issue with accessing the web portal from a PC in the same domain which keeps giving that the page can't displayed. while the admin login form the same server that installed on is working. Thank you.
Understand which user approved a patch
Hi, the customer configured DC to apply only manually approved patch. The problem is that two Java patch became approved and caused some issue. The customer would like to know which user approved those two patches. Is it possible? Regards
Running a report that displays time spent on Problems and Requests
I need to create reports that can show a technicians time spent on both the Problem Module and the Requests modules. Is there a guide or something that I can use to figure this out? I can only seem to create reports that show me one or the other. Thanks.
Supported Database
Is MS SQL 2012 a supported data base for service desk at this time?
ServiceDesk Question
Hi all, I'm just wondering if the following scenario is actually possible with ServerDesk Plus. If so, can someone please shed some lights for me? I am trying to group requests using the "site", "user group" or "Support Groups" within ServiceDesk plus. Say for instance, I created three sites called "HR", "IT" and "Facility" (I know these names doesn't sounded like sites, but as long as it works, I don't mind what they are called in General), then assigned different technician to each site, say technician
Needs the option to notify technicians when a request is merged.
At present, if another call is merged into an existing one, there's no option for an email notification to the technician the call is assigned to. We have a third party support company who sends us emails that get raised as new requests each time, and when someone merges them with the original request, it would be useful to have the option for the assigned technician to be made aware via email.
Problem with getting full description from email conversations
Hello everyone, I need little help with reports. With this select I get descriptiom from email but only first replay, I need to get all conversation between tehnician and requester. SELECT aau.FIRST_NAME "Podnosilac zahtjeva",wo.WORKORDERID "ID zahtjeva",wo.CREATEDTIME "Vrijeme kreiranja",wo.COMPLETEDTIME "Vrijeme završetka",wo.TITLE "Predmet",wotodesc.FULLDESCRIPTION "Opis" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN
Tracking when a request is assigned to a new technician
I am trying to find a way to keep track of requests that are assigned to a particular technician and then he/she re-assigns it to another technician. This will allow me to see 1) if one of my techs is handing off all his calls rather than taking care of them and 2) monitoring times when one tech was forced to handoff tickets because of specific demands. Is there a report or even a field that I can access for this kind of analysis? Thanks, Diana
Best way to Prevent/Report back on Accounts that are inactive?
I'm quite open on the best way to do this. Lets assume we have an Account that cancels their contract with us. We want to keep them in ManageEngine but we don't want engineers to be able to create tickets against the accounts. Is there an option for this somewhere or a way to do this? Thanks!
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