WRTT configuration issue
Dear Team, I have an issue on WRTT configuration, I have configure the WRTT to collect the date over the Cisco Routers and after two three day the data is not collected on the OPmanager dashboard.. and suggested solution? Thanks in advance
Xen Server
i've saw that there is a opmanager beta version whit Xen Server monitor, when it will be in production?
ManageEngine DesktopCentral's Initiatives on security front from the recent learnings
Dear all, We at ManageEngine DesktopCentral, put our best efforts to ensure the product is secure and protected from real-world threats that in-turn gives excellent customer satisfaction. With the recent happenings in the security front, we fell short in this commitment. My sincere apologies on behalf of the team for the frustration this has caused. The technical challenges that we faced this time and the approach has caused this situation. From the learning, we have taken our exertion to fix
AVC in NFA report
Hi, everybody. May be somebody knows how to add avc statistics in a sheduled report? Is it possible?
Scan Network Device (Printer)
I'm trying to scan a network devices (printers) For example, I have a printer: Name: HP LaserJet 400 MFP M425dw In the printer's settings there are settings which I wanted to import. "Product Name" for example (HP LaserJet 400 MFP M425dw). So, when I scan this device from ServiceDesk Plus, it gets these settings: Name: NPI177C69 Product: HP-Printer Is it possible to change somehow scan settings? Or enter which parameters I want to import from scanned device?
Passthrough Authentication not working
I am trying to configure pass-through authentication to allow our technicians and requestors to login with their AD details and not have to enter the details again. I have successfully created the AD System accounts and everything appears to be configured correctly however Pass-through authentication is not working. Upon further inspection of the system logs I suspect that SDP is running with an incorrect time zone somewhere, despite the server and user accounts having the correct time zone applied
Virtual Hosts and VMs
For my on-premise SDP, I have an Asset classification of Virtual Hosts and VMs. I cannot find this type on the On-Demand SDP . Where might this be setup or is it not available yet? Also, how do I scan a VMware server and vcenter from On-Demand SDP? The Probe seems to only work for windows based machines.
Going from Enterprise to Professional
Good Day, This weekend we drop our license from Enterprise to Professional and doing so we lost the request type and urgency fields. I've recreated them, but was wondering if there is away to link them to the old data. Maybe something I can run DB side to copy the request type and urgency fields to there new counterparts? Don't really want to fix the data on 81000+ tickets. Any info would be great. Thanks
Jira integration question
I have the integration working mostly but I have a couple questions. I have a custom field named JIRA_URL that I would to automatically populate after an issue has been created. How can I combine a string and variable value returned from Jira? Below is what I am have in my Jira.xml. All params are working except the last (JIRA_URL) . Also, I have the notes tag but it is note creating a note. Below is my jira.xml. Any help would be greatly appreciated. <menus> <menu name="Create_JIRA_Ticket_DR">
Custom Attribute
Hi Just looking into Exchange Reporter Plus for a customer. They have Custom Attributes set for each mailbox dependant on department can Exchange Reporter Plus use the custom attributes to give a list of mail boxes per department ?
Push Notifications
Hi, I still cant seem to get push notifications to work. I have set up the proxy and i have also watched my smoothwall box to make sure its not getting blocked. All seems to be working fine. It still doesnt work. I can only use the unauthenticated port or everything fails because it doesnt seem to pick up a username. I am wondering if you can help me with this. Thanks, Ryan
Survey Answers not displaying
After upgrading to 9034 we can no longer see the answers from specific users for surveys. I looked in the database and there is data in the appropriate tables so I think it may just be an issue with displaying on the web end, not sure exactly.
Service Restarts almost daily - PermGen Space and OutOfMemory issues
We are consistently running into an issue where something is causing the application to run out of memory. My suspicion is something with reports being built or certain views being constantly refreshed, however, I am not completely sure. The SQL server itself is fine but it seems to be java that is running out of memory. We get errors like the following almost once a day and end up having to restart the service. [06:09:39:335]|[02-10-2015]|[SYSOUT]|[INFO]|[47]|: [JBOSS] Engine: StandardContext[]Marking
Opmanager & Microsoft Exchange 2013
Hi all! Exchange 2013 was released many months ago ... but OpManager does not know anything about the Microsoft Exchange 2013 Why?? When will be added support of Microsoft Exchange 2013 ??
RPC server unavailable Error Code 6ba
Hi All, I am getting this RPC server unavailable Error Code 6ba error on some of my domain controllers. I have removed the domain, and re-added it but still getting the same error. I have used the DMZ port scanner, and all ports are open to the different domain controllers. Tony.
Creating a task workflow
I am in the process of creating request template for the self service portal. I have the template created and have added tasks to the template but I need to create a work flow for the tasks, since each of these tasks are dependent on the previous task being completed. I would like the workflow to follow this pattern: Request submitted from user Request created - task 1 assigned to technician and email sent notifying tech of required task Task 1 completed - task 2 assigned to tech and email sent notifying
reporting on requesters and departments
Hi, my team now has our very own ME ServiceDesk Plus however the organisation's AD is administrated by a different team - we have no access to AD console tools In ME, is there a way we can run a report to list all our Requesters and their Departments? I know I can report on the Requesters who already have Requests for Service, but we want to list every one of our potential requesters and their respective departments in order to double-check spelling and data integrity before we start logging Requests
outgoing mail setting
Outgoing mail with different settings. it will send out with support@myorg.com
Share Dashboards with other users
Hello, Is there a way to share my personal dashboards with other users of our netflow analyzer environment? This way we could create the dashboard once and distribute it to other users, so they would not have to create the same dashboards by themselves again. any help appreciated. Cheers, Claudio
Multiple vulnerabilities in FailOverServlet in ManageEngine OpManager
Please advise when the posted vulnerabilities are expected to be resolved. https://raw.githubusercontent.com/pedrib/PoC/master/ManageEngine/me_failservlet.txt
Issue login user in Server SDP
Hi, I can not login with any user on the server. I get "I get is bad username or password". The server is Windows 2008 R2. Thanks and regards, Gerardo Cortés
Services or products
Is it possible to add the following. A custumor wants to have a new printer, makes a ticket, supp rep add product. Now we dont only sell product but also services as backup, dsl etc. these services are sold on a monthly basis. SO there must be a option between a PRODUCT and/or SERVICES.
StartOpManagerClient
Hello, I am facing trouble while trying to start opmanager client through web client i am getting error: this page can not be displayed. i tried StartOpManagerClient.bat and it showed me error check whether the server is running then i tried StartOpManagerServer.bat and it showed me that license is invalid although it is valid and it was working just 2 days ago then i tried another port (WMI - 135) while using StartOpManagerClient referring to the below link https://support.zoho.com/portal/manageengine/helpcenter/articles/port-used-by-opmanager
Alert profile cuts off mail address
Hello guys, we have purchased NetFlow and I have a strange phenomenon. Whenever I enter a mail-address containing a dash, Netflow Analyzer cuts off this mail-address!! E.g. I want some mails to be send to zoho@test-test.de and enter this mail as the desired one to send alerts to. As soon as I apply the change, return back to edit this alert profile, the address Looks like: zoho@test I tried the same with zo-ho@test.de to have proof. In this case the address it cut off and remains as "zo". Any suggestions?
Service receipt option
In Business Base we had an option to print a Service Receipt. IT Engineers would go to the customer, fix the problem, fill out the receipt and let the customer sign it. The following information was on the receipt: Our Company Logo Customer information contactinfo tel adress etc. Description of the problem Solution description approval of the customer with signature Is there an option to print such an service receipt from an incident ?
DB MS-SQL too heavy (80 Gg .md 8Gg .log)
Hi somebody can help me, the db is too heavy and it's work fine right now, but it's a risk, is not normal to be so big only we have 100.000 tickets (the attachment folder has size of 7 Gg), the version is standard Thanks
Importing relationships between Asset and Components
Hi Friends I have two CI Types: Monitor (Component) and Workstations. I have separated this components due to a contract can be associated to different monitors or workstations. So, I wonder if there is a way for build the relationship between both CIs automatically. Thanks. Regards.
customize / rename tab name?
Hi, is there any way to rename the browser tab name from ManageEngine Service Desk pro to company name or something like support? Thanks in advance.
Agents not reachable, but agent status states it is up??
I am trying to figure out why some of my agents are stating the agent live status is up but when I try to connect it states agent not reachable.
Invalid License File
Hi Netflow Analyzer Support Team One week ago my netflow analyzer server work normally just like usual But on the early morning, the server stops collecting data I check my server and I realize the server storage is full I shut down the service and when I am starting the service, the service does not start I open the wrapper.log and i get message invalid license file, Error code 535 and 501 What step should i do to fix the problem? I hope I can found the solution here Thank you very much for the
CheckEnrollment.cc on a web page?
I had an idea to pop up a notice to our end-users on one of our portal sites if they aren't enrolled in ADSSP. I know the .hta script runs a check against CheckEnrollment.cc with the user name and takes different actions depending on the response - would it be possible for a web page to do the same? Has anyone else done this?
Prevent users from changing their email address
Is there a way to prevent end users from adding a second email address on the "enrollment" tab? We are using their email address in active directory.
Is it possible to set defaults for Policy Configuration?
Is there a way to set or change the default settings for Policy Configuration so that when we create additional policies we don't have to change the security questions and the other settings that we have made into company policy?
Loading... Please Wait
I'm having some issues with the landing page for ADSSP. Most users get stuck with a "Loading...Please Wait" dialog box and can't reach the login. Sometimes hitting refresh will fix the problem, but other times, it doesn't help. Other users have had success going straight to the /showLogin.cc page. Is there something wrong with the re-direct?
Disallow adding alternate emails
Hello, Is it possible to disallow the domain users from adding alternate emails when enrolling? Example: I want all domain users to have one email only which is the company email linked to the ActiveDirectory user through the mail attribute... Regards,
Active Directory Authentication Question
I'm setting up ServiceDesk Plus on my Domain and ran into an issue where I can't logon using AD credentials unless the account used to do Domain Scanning is a domain admin. I'd like to create a service account to do this task, but I'm not super comfortable making that service account a domain admin. What are the minimum privileges required to do this task? I'd like to setup the service account to have as little credentials as I can get away with. Thanks, Scott
ServiceDesk Won't Start Linux Debian 7 64 bits
Hello, It was working until yesterday. Now I've rebooted the server, and the output I get is :/opt/ManageEngine/ServiceDesk/bin# sh run.sh Not exists ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /opt/ManageEngine/ServiceDesk JAVA: ./../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx512m -XX:PermSize=64m -XX:MaxPermSize=128m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl
Restoring old database with New installation
Am trying to installation a new servicedesk plus on linux x64 server after the old installation failed to start several times and I uninstalled it. When I run installation command as root nothing happens like shown in the snap shot attached below. I have tried several times but in vain. I urgently need to install the latest version and then restore the old database, is that possible?? please help
Desktop Central is unable to create/upgrade the agent
I'm getting this error in SOC: "Desktop Central is unable to create/upgrade the agent" I already added the folder to the antivirus exception. Earlier today it gave me this error then went away long enough for me to get about half the agents deployed. Now it came back with no changes.
Thresholds in device templates do not retain values
I am on 11400 and have created a new device template, copy of Windows 2003, and removed all monitors to start anew. After adding monitors, I can set the threshold amounts the 1st time but if I try to edit them later, after applying to devices, the behavior is strange. If I have 7 monitors and I edit them all and save, all 7 assume the last settings I changed! This is useing the 'Edit Thresholds' option in the template dialog. To correct this I have to remove all monitors and add them back, once at
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