As a technician (software developer), when I finish a ticket, it is our policy to set it to "Resolved" after deploying to our QA environment.  I do this via sending a resolution email to the requestor.  This email contains a link to close the ticket.  We need for this link to be configurable such that we can have it set the status of the ticket to something besides "closed".  I'm hoping to be able to use a custom status of "Testing Success" and "Testing Failure".  It would be great to have control over what links are displayed in the resolution email, and the status that each sets the ticket to.

 

If this is possible now, please tell me what I need to do to implement this.

 

Thank you for your consideration.