User Configurations per computer.
Is there any way to configure user settings to be applied by the computer name ? Settings such as user shared printers, shortcuts, drive mappings and etc. Am I missing the obvious or is this feature just not there, other products in the past had the ability to set user configurations only when on specified computers. I ask because we have about 1/3 of our users who move between departments and offices. Each department or office can have wildly different user configurations. WE basically want to configure
Change request status
The ability to change a request status regardless of what the request view listing is instead of having to open the request to change the status. I feel this feature would make changing request statuses more efficiently. Thanks
Feature Request: Add custom "Closed" status options
In the Change Management module of ServiceDesk Plus, I have created a new change status of "Failed". This status is for changes that were attempted but failed or were rolled-back. When I set a change to this status, the change ticket still shows as open, and I want failed tickets to show as closed (similar to completed and rejected change tickets) (e.g. does not show up in the "Open Changes" or "My Open Changes" views).
how can i import remote AE scan data in Service Desk MSP edition ?
Hello, We are using SD PLUS MSP Edition on our central site. We have Asset Explorer remote instances setup at remote locations which are responsible for scanning local assets of that location. I do see an option on my remote AE server to export the scan data in a zip file format. My question is how can i import this data into the SD PLUS Central console ?
licences of evenlog from hostbased to log base what is rthe difference?
Eventlog licence has changed from Host based to log base how will this change the license status?
cc: Email Address
Dear All, I've around 200+ requester, I'm thinking when we want to reply & cc the mail someone. can we perform a search of the receipient email address from requesters that we've created in the system? Warm regards, John
Opmanager ping.properties documentation
We are using Opmanager to monitor some servers in a remote location over a VPN tunnel. This tunnel sometimes drops a couple of seconds which results in these servers getting a warning event 'One Poll Missed' and are being placed inactive for 5 minutes (until the next poll). I want to change the 'ping behaviour' so the servers are marked offline after a couple failed ping retries and not just one. I found the file C:\ManageEngine\OpManager\conf\Ping.properties. The file has the property: count=4 Does
SSL Certificate
Hi everyone, I've been trying to install a digicert wildcard certificate following the instructions here http://www.manageengine.com/products/service-desk/help/adminguide/introduction/install-ssl.html but I'm still not able to get it to work. My web browser still displays certificate error, can someone please help me!!! Thanks, Danny
Agent not reporting to SDP
I have several workstations with the agent installed and I have verified it thru the control panel as well as looking it up in SDP under the workstations and selecting software. However, they are not showing up when I click on the workstations with Agent Installed link. Scans have been successful each day and the latest agent is installed (1.0.18) on a few of the workstations. Lastly, could I do an inventory of all software without the agent?
Mapped drives in ServiceDesk Plus
We are using Desktop Central and ServiceDesk Plus together. We run the Desktop Central agent and its information is being pushed to ServiceDesk. The problem is that we are not seeing where the mapped drive information for a workstation is being shown in ServiceDesk. It appears fine in Desktop Central. Are we just missing it or is it not something that gets pushed?
Migrate from postgreSQL to MSSQL
I have SCP running in a test server and use postgreSQL, now I want to install a new server and use MSSQL. I want to keep configuration and database, how to do that???
OpManager Probe clarification
Hi, I'll take care of a modest deployment of products manageengine for a single customer with a single data center . I will be using Op Enterprise Manager , and I would understand if it is mandatory to install " probe" ? if this is necessary, you can install " probe" on the same server windows of OP managers central? My installation will also include Op Enterprise Manager , with numerous plug -in : -NFA Interface ( Plug - in) -APM Plug -in -Capacity Planning Addon -add On APM Plug -in -IPAM & SPM
Deleting the default STATUS in ServiceDesk Plus
Hi, Use the below link to delete the default status (Open/Onhold/Resolved/Closed). http:// + Your SDP host name or IP + /StatusDef.do?mode=delete&id= + idnumber of status You can find the id number by rollover the mouse in status link. But I don't know, whether It will affect any other workflow of SDP. Thanks. Regards, Ganapathi Ram
Active Directory Requestor Import Filter
Would be nice to have a way to filter with a query string which A/D accounts are imported as requesters. That way I don't get all of the A/D accounts (I.E. system accounts). I use this filter in other applications (&(objectCategory=user)(objectClass=user)(!memberOf=CN=SystemAccounts,OU=Groups,DC=domain,DC=local))
Request for specific Report
Hi there, I have a request for a report to deliver monthly report about how many hours have been spent on those acitivities. I have a group "Verwaltung" and they use Category "Verwaltung", Subcategory "Hausverwaltung" and the elements "intern" and "extern". Now I need a report that shows the time taken to solve these issues. It is not important if the requests are open or closed. The result should be available as Excel file for further calculations. Can someone help me with a Sql query? thanks a
Requests by Technician
Afternoon, Is there anyway to adjust the Requests by technician box on the Dashboard? We currently have 5 request status's Assigned, Open, In Progress, closed and on hold. It appears the report is pulling from tickets only specifying open or on hold and overdue, is there anyway to update this? Thank you, Daniel Price
Setting up current user as Requester by default
I would like to set up the current user as the requester by default. By doing this, the user submitting the request could avoid having to look up for his/her own name, when most likely their submitting for themselves. Is there a way to do this?
Assets
Dear All, I am using SDPE. I am already scanned the PC and inventoried. However, for the user assignation it was not detected. Is there any way to do it automatically? Because to assign for more than hundred users manually is not practical. Regards, Suhaimi
Hide Solutions from Technician Groups?
Hi there, I am wondering if we will ever see the implementation to have group specific solutions? Right now I have share point housing documents for groups but it's a system I'd like to kick to the curb in light of how good the solutions portal can be. I've seen some past forum posts on this subject where it was supposed to be part of the road maps back in version 8 but I haven't seen it since and the current road map doesn't seem to have anything on the subject. I would absolutely love to see
Rule engine to add notification profile
hi Guys, Can the Rule Engine add notification profile to a host automatically when it is ran?? Thanks, Stephen
The ManageEngine API needs a lot of work
I'm currently writing a C# interface using the ManageEngine API so as to automate the creation of accounts and sites based on our own internal database. I could just abandon the API and use SQL but I don't want to do that. Why, for example, can I not set a defaultSite using the API when I am adding in a new account. Using the API I have yet to find a way to create a new account and associate a site with that account. Your documentation should really visibly indicate which fields are mandatory on
send e-mail to non-technician
Hi, Is there any possibility to send an automated e-mail based on custom fields to an e-mail group? The scenario is that upon user modification (hire, leave, etc), other departments should also be notified. We created so far a template for HR department to complete but am not sure if we can automatically notify the other interested people. If we just use the E-mail to notify field the users will just receive a link to the request which they cannot see because they are not technicians; also on business
User has forgotten answers to security questions
I have students that have already forgotten the answers to their security questions. How do I, as the admin, reset their accounts so they have to re-register or can log in and change/modify their security questions?
Browser on Windows phone unreliable
Hi Has anyone had issues accessing ADSelf Service using IE on a Windows phone? The experience of our users has been intermittent. Sometimes it is fine, sometimes they get "page cannot be displayed". This is when using a wifi, 3G and 4G connections. We have discounted any sort of signal issue as it has been tested from various areas where Android and iPhone users of the same networks are fine using both the browser and the App. Also, is there a time frame for a release of an App for Windows phones?
Ticket Aging Report
Our current helpdesk is able to produce a report that summarises ticket age as a percentage of all tickets in a given timeframe (e.g. this quarter). Would it be possible to produce a similar report in Service Desk? Example output is: Ticket Age (hours) 0-24: [][][][][][][][] 80% 24-48: [][] 10% 48+: [][] 10% Thanks, Chris
Changing the answering port #
hi, I have ad360 and I'm trying to change the port ad manager responds on. I changed the port in the admin -> connection and saved it from the server its running on. On the server i have no problem logging in. however on my pc i get the login page and i log in...then i get the apache page not found error. Is there another place i should be chaging this on, or some process i'm missing?
Allow requestors to see all requests
Our company has many sites, and some departments even have multiple locations also. We need to provide a way for all requestors to see requests from all users. What is the recommended way to allow this?
is there an automated/scheduled external action in sdp?
Hello, I am a developer implementing an integration with 3 external parties via web services. In our case we have been taking advantage of the external-action-plugin-feature-in-sdp feature and it's working quite well. However, we now need to automatically execute our external actions when tickets are closed (and they can be closed in an automatic manner with no user interaction and thus, no menu action). So the third party endpoints should receive an update indicating the ticket close but I haven't
When replying to request CC is populated with the "sent to" address.
We use a number of email address that forward to SDP. The send to addresses ae distribution groups that contain the SDP mailbox as a member. We use this so that we can assign "send to" address to different groups in SDP. When we reply to a request, the CC field is populated with the original send to address. Is there anyhing we can do to stop this? 8.2.0 Build 8203 MSSQL.
Can a business rule trigger SMS messages for "ON CALL" technicians
We want to be able to set up an On-call schedule that will automatically notify us of an issue. The only way I've found to do this so far is to set everyone but the on call tech as on leave so that they don't get notified. The issue we have with this is that it's more difficult to figure out who the person is that should receive messages. If I could just set a Business Rule to send a notification to a Leave Type, I could leverage that instead. Any suggestions?
Servlet or REST API - Get all requests
Is there a way to return all requests through the Servlet or REST API's? I'd like to use a 3rd party dashboard to display the number of open tickets and their status. Thanks
Adding VMware Cluster
While trying to add our VMware cluster after a minute or so (while discovery) we get this message: Error occured while discovering the vCenter. Please contact OpManager support with support information file
getting actual snmp data from counter32
Hi, I am new to Opmanager so please have patiance with me. After a day long search I found this post that basicaly fits my problem https://forums.manageengine.com/topic/total-page-counts-for-monthly-reports I my case I am trying to get vaules from a device over snmp, but only values I am getting back are 0. After looking at MIB I can see now that the value I am interested in are counter32. Combining with the post I found I now understand why I am getting back 0 since the values on the device are
Domain Controller ID Lock Issue
Hi, I am new here and is my first post regarding one issue that i am facing last couple of times on OPManager Product. In OPManager 9.x - Someone accidentally put our domain controller "Administrator" ID and i have searched around the whole product but couldn't get the information from the GUI. The problem is, on our domain controller they are getting alerts on the server to "lock down" the main ID (Event ID: 4740) hitting alerts by our OPmanager machine. Also, we have configured one ID for WMI services
Opmanager Migration from old to new server
Need step by step migration process from old server (windows 2008R2) to new server (windows 2012 R2). Regards
ManageEngine ADAudit Plus 4.6.0 Build Number: 4662 Released
Dear All, Greetings from ManageEngine ADAudit Plus! ADAudit Plus latest build 4662 brings feature enhancements and issue fixes for a more thorough auditing. With ADAudit Plus, enhance your Windows Server environment auditing: [ Active Directory , Workstation Logon / Logoff , File Servers, Member Servers , EMC , NetApp Filers , FIM , Printers & USB ] to meet the most-needed security, audit and SOX, HIPAA, GLBA, FISMA & PCI-DSS Compliance demands. Enhancements and fixes in this release File
OpManager Build 11500 SNMP (and some WMI) based monitoring is unaccurate to say the least.
I installed that version as brand new installation few weeks ago, and added few systems just to see if I can recommend this app to my bosses. We added about 12 different servers and so far we see the following problems. SNMP Example 1: Disk Utilization above 100% (180-220) while WMI shows correct value of 37% Example2: 1GB Interface is detected as 100MB interface WMI Threshold of "Number of connections to Exchange server" is under 200, which is way to low. Is there a patch or fix for it? I really
VCenter rediscovery
Hi all I'm wondering if there is a process or set of standard SQL scripts available that can essentially reset/remove all the VM metrics from Opmanager so that a VCenter rediscovery can occur. For instance, on a number of occasions a lot of our VM's have lost their metrics or turned orphan, same thing with the ESX hosts. Rediscovery of the VC seems to always fail with a "contact support". Ideally I'd like to get to the bottom of it, however in the interests of getting the metrics back in asap, if
Cost Center Sorting / Filter
Would be beneficial in the Cost Center configuration to have a sort and filter option
Notification Profiles :Run Program
I want Opmanager alert me with run jar file! I develop a jar file and test it on my system! it is OK! but it's not work when set in on Opmanager as alert! jar file path set on Opmanager alarm>Notification profile>Run Program>command Name! I don't know it require spacial argument or no! please help me thanks
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