Project Management - Create a project
I am not sure if my question posted yesterday, so I am asking it again just to be sure.... What ROLE does a technician have to have in order to create a project?
Response to submitted forms hanging
For the past week I've been getting occasional reports of the SD+ system hanging up when people submit a form, whether it's creating an incident, updating a Problem, or whatever. I've seen this behavior myself a couple times. If you are just clicking around page to page it works fine, but sometimes you submit a form, and no response comes back. The system is taking the submission and creating or updating whatever the record is. However, the user doesn't know this, and sometimes will click the
Helpdesk tab?
When an end user logs in, they see a tab for "Helpdesk"? Can we remove or rename this? We use ServiceDesk Plus and this will likely cause confusion...
Feature Request - Asset Details Extended to list UEFI or BIOS
Below is a link to powershell method(s) to determine UEFI or BIOS. I would really like opmanager to include the UEFI / BIOS information, and further would like to run inventory reports based on UEFI, or BIOS. In the next couple years I'm certain enterprises will be "mostly" UEFI, but this is still a transitional time with so much hardware still being BIOS-based, and many VMs primarily being built as BIOS. Why I care... When considering disaster recovery, or business continuity, the first thing I
how to export list of devices
Hi, how can i export list of all devices on csv ?? file.csv like : DeviceName/IP,DisplayName,DeviceType 192.168.100.1,Itben,test 192.168.100.2,Itben2,Linux Thk
Exchange 2013 -Traffic Reports No Data Avaialble
We are currently running Build 4901 When I run the traffic reports I can see data for for some reports but not all We are running Exchange 2013 CU6
UPN Traffic Reports
Is there any way that organization traffic can be shown for just 1 UPN or OU Container or a upn traffic report in same way as org. we have 1 active directory domain but multiple upn email addresses Be nice to show in 1 graph based on upn or active directory OU Container
Shields out of no where?
Out of no where my end users are seeing shields next to the requester names. Why has this happened and what can I do to make it go back to normal?
how to intergrate ManageEngine SD Plus with Apache Subversion
Hi, Our Company is seriously looking into using ManageEngine SDP as our new client servicing system to help meet their expectations. Our in-house development teams integrate code versioning and collaboration using a product called Apache Subversion (SVN). A similar helpdesk system called Jira integrates with the SVN repository and is able to link calls with new versions of code that is submitted. I am hoping that there is something similar for ManageEngine Service Desk Plus. Any assistance would
No alerts found in event log analyzer
Hi, Im trying event log analyzer but I have an issue, I added different alerts profiles but this is not working, I cant see the alerts and dont receive e-mail alerts. When I search by all log types can see the information about the event that I had create the alert. Can you help me?
Department manager not seeing all department requests
I setup a department manager to see all of his department's requests, by manually setting it in his account. He could see all of his department but a few. I've checked the department for his whole team, and even manually assigned their department, but still a couple are not showing. I cannot see why - they are definitely in the same department, and no other settings are different. What can cause this, please, and how do I fix it?
using admanager to manage local accounts
Can AD Manager be used to manage local user accounts on windows servers?
Department change
Is there a option / script to add multiple users to a department. The problem we have is that some users are added in the wrong department. We can change and check them one by one, but than we have to check 300 employees. So i was wondering there is a option to remove everyone from the department and add mulitple at once.
Email Command and Additional Field Decimal
Hi, We have a problem with email commands and Additional Fields in Decimal format when the value starts with zero. When the value is like 0.2 it does not work the request update. If the value is 1.0 or bigger it works fine. When you edit the request from the web portal it works correctly in any case. Thanks in advance, Aritz.
Problem with Agent downloaded
I have downloaded the new version of the Agent with build 9035 however it's giving an error - "The signature of this program is corrupt or invalid". Can you advise on this, please?
Mail Fetching Problem connecting to mailbox
Since Yesterday i have a problem with mail fetching, i doesn't work anymore. when i "change" some settings and save it i get an error: FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox what have i tried. - change the servername to the ip address - reset the password from the mail account - stop and started fetching - rebooted the server - tried an other user I've also include the support file as well.
[SDPlus] Unclean shutdown of previous run.
Good Morning, I have problem yesterday my SDPlus is running fine , the only alteration I made was an insert referring to the so-called ID : insert into workorder(workorderid,requesterid,createdtime,respondedtime,duebytime,completedtime,timespentonreq,resolvedtime) values (30000,2,0,0,0,0,0,0); After running the insert was necessary to reboot the service , however after that it is not executed more . Following error: root@tm-ld-sdp-ananke:/data/ManageEngine/ServiceDesk/bin# ./run.sh Not exists ================================================================================
Integration Opmanager with ServiceDesk Plus
Hi, I´m having a problem integrating opmanager with servicedesk plus, I try to do the following actions but it doesn´t work: 1. I check if the server that is hosting the ServiceDesk Plus is running. 2. I change the username and password to: username: domain\vanilson pasword: vanilson Does anyone know how to solve this problem??? Best Regards...
NETFLOW error
Hello Team I have netf 9500 ( testing) You Know What this is Error ??
Improve solutions main list view
Hi, I think it would be nice to be able to customise the main solutions list view to show only the actual 'Title' field only, not the so called 'subject'. So just show the title and not the topic and 2 line preview of the solution. Mainly I just don't want the 2 line preview as it clutters up the view and you see far less solutions per page. Would be very easy to do as you'd simply need 'title' added to the column picker. Also the title gets trucated with ..... at the end if more than about 50 characters
Auto assign workstation
How can we auto assign workstation, when auto-logon occures? Because many users may work on different PC's, but these PC's didn't assign to them. Or mb you have another option to help me with this?
Trying to start PostgresSQL server failed
Fresh install of Ubuntu Linux 14.10 64bit. Get the following message: Server is starting. This may take a couple of minutes ... Free Edition ... Trying to start PostgresSQL server failed
Push Chrome to XP workstations
I need to push Chrome to my remaining XP workstations, but I need to make sure that IE is still the default browser. We have custom software that has to have IE as the default. I know there is a template for pushing Chrome out, so I think I will be good there, but I am not sure how to set IE as the default AND it not ask the User if they wish to make Chrome the default. thanks! jsbac
Report footer
I'd like to add a footer to the bottom of the reports in PDF. Is there a way to do this?
ServiceDesk Plus 9035 Released
Dear Users, ServiceDesk Plus 9035 service pack which can be applied over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9035: SD-58778 : Unable to login with "Local Authentication" in languages other than english after migrating to 9030. SD-58766 : Automatic suggestion of solutions is not working after upgrading from 9030 to the latest patch SD-58793 : "401:unauthorized" alert is shown while
Solutions keywords borken
We are at rev 9034 and are currently unable to search on any of our keywords in solutions. Is anyone else at the same rev having the issue?
List of devices with suppressed Alarms
Hi Is there a possibility to get a Report / List of all devices with the status of suppressed alarms? Thanks
minimize accounts with domain admin rigths
Now it seems that each resource of the type windows domain has to have an account with domain admin rights to be able to make a password reset and/or service account reset. Under resource edit: "Supply Credentials for remote synchronization": It would be nice to be able choose "administrator account" as it is now, but also from what resource the "administrator account" should be taken from. "Supply Credentials for remote synchronization": yes/no "Rosource name" >NAME< "administrator account" >NAME<
Distribution Server stopped functioning!
I get this alert when viewing my remote-office. I have installed distribution server on my computer but I get this error.By the way once I tried to scan the managed computer which belongs to my remote-office server and it failed saying distribution server is not reachable.Could you help me on this case?
Change Package
Hi all, Is there a possibility to alter a package from the repository before it's being deployed? Some packages leave a desktop icon on the machines. And I would like to keep my desktop clean. Regards, Henk
HyperV host 2012R2 not adding as a hyperV host In Opmanager 11400
We have a Windows hypervisor host running 2012r2. When Opmanger (11400) discovers that server it does not discover it as a vitual device but as a server. I've tried: Rediscovering Deleting the device and rediscovering Deleting the device and adding it as HyperV host and none of those options work. It also seems that we're having some problem displaying views in a timely fashion. For example, an all device view (for 81 devices) takes 5+ minutes to render and the business view widgets (on the splash/home
iPhone App - 401 error on Tasks only
Hi, I have just upgraded ME SD+ to build 9032 and the iPhone app (ServiceDesk Plus V3) works fine for everything except the Tasks dropdown where I get "Request failed: unauthorized (401)". To clarify - I can start the app, login ok, see all my requests and their associated conversations etc. Error only occurs when clicking on the tasks button in the header bar of a request
How to account for variations of a computer model?
Hello everyone, We order a few different variations of the EliteBook 840 G1. How do you account for these? Below are several different EliteBook 840 G1s: J2L66UT#ABA F2P21UT#ABA F2Q28UT#ABA J8U01UT#ABA One consideration was editing the Product Name. I don't want to do anything that's going against the grain of the SDP product however. Thanks!
SSL Certificate and SMS
Hello, i have tested the ad self service plus portal. (the free edition). If the tool works , we will buy the program I have two questions. 1. SSL Certificate: When I create the CSR using the SSL Tools , then I get my internal PKI an error. Your certificate request was denied. Your Request Id is 1147. The disposition message is "Denied by Policy Module". Contact your administrator for further information. Can I specify the certificate template name ? In another program I had to specify the template
New temp IT helper
We have a new temp IT employee and we want him to only see tickets assigned to him and no other IT employee tickets. Basically we want him isolated to tickets given to him.
Improvement to internal End-User Survey functionality
Hi Team, Let me please propose some improvements to the Survey feature: 1) To enable HTML\RTF formatting in emails send with the link to survey.- IMPORTANT 2) To enable additional dynamic fields to be added to survey email subject \ content (today it's just a link and usually people can't recognize the request content / summary before clicking on the link) - IMPORTANT 3) Let us to decide when the survey is send, meaning if it is sent when ticket is Resolved or Closed (today, it is only closed). 4)
Passing Parameters to a PowerShell Script
Hello I have a PowerShell script (defined in OpManager as Script Template), as mentioned in the help I can pass the IP and the name of the device using the command line (cmd /c powershell.exe -ExecutionPolicy Unrestricted .\${FileName}.ps1 -serverIP ${IPAddress} -serverName ${DeviceName}) My script will be called by different devices, the question is, can I pass other parameters to that script. For know, I have to copy the script for each device, and in each version I am specifying different values
Save and Add to Solutions button
It is possible turn off the option for the technician to add a solution to the solution database when closed/resolved a request. (Save and Add to Solutions button) Because add solutions without anybody checking through to make sure it is accurate. This can lead to public solutions being made available that are not technically accurate. Regards!!
Servers updated as snmpnode
Good Day, I do not know what happened, but all of our server types has been updated to snmpnode, so when we click on a server name we get the error message, unable to find object I have to go to admin and discover the devices again, then it gets the correct details again, but the availability graph does not display. Please assist this is really urgent, please see attached doc.
Workflow deleting files using wildcard
Hi, I am creating a workflow which must remove the log files in a certain location on one of the servers we monitor. I only want to remove the .log files, and created a delete file step and added the following code inside of it: E:\New Folder\*.log I get the following error when I try to execute the workflow: Task failed, output is :
And that is all. If I add a specific file name it works correctly. In the post titled Wildcards in workflow it was stated that wildcards will be added. Am I doing something
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