Problem with workstations scanning (Asset)
Hi, We have Service Desk Professional 9.0 Build 9029 (max amount of IT assets is 1100). We have about 500 workstations in our domain. And we have some issues with workstations scanning. About 100 errors occur when we start Windows Domain Scan. You can see the screen shot with errors: "No response received from workstation. Probably the workstation might be switched off or does not exist" and "General failure while performing the operation". But all these workstations are turned on, we can ping them
IT and Facilities
Hey all, I have been in touch with service desk help, Unfortunately i am still not understanding what needs to be done. We have 2 departments IT and Facilities. IT has 6 Techs all the same level and facilities has 8 techs all the same level. I need to know how do i set this up so when a requester logs in they can put a job into IT and only IT technicians can see the jobs or vice versa with facilities ? Is there a way to designate where the job goes on the requester request page ? We have over 400
How alarm acknowledge works
Hi, i need to understand how acnowledgement of alerts works. If i have a critical alert that i know and its solution will require a long time (for example i need to acquire new hardware), is possible to stop sending email alert with acknowledge or pick-up the alarm? What differences between Acnowledge and pick up? Whats happen the next poll if the alarm remains critical? Is there another way to stop sending email alert if acknowledge/pick-up is the wrong way? Many thanks
Additional Field for retrieving Information.
Hi all, Please assist, Is there a possibility to add additional field for incident template like "Something" and "Something" and fill it with information from CSV and auto fill it like Requester Name Field does.
Backup schedule problem
Hi there, this is my first post in this forum and I can't find a similar one. So let's try it. Two weeks ago we had the problem, that in the Backup schedule the backups have been shown as Error and the files couldn't be found. And obviously the backups failed. So we started them manually but that didn't solve the problem. Then we restarted the system and created a new backup schedule. This one is now working and backups are created in the specified folder.But although we specified to keep backups
Purchase Order items is blank
Hi, since we updated to version 9 we have some issues with POs. Sometimes they items just disappear from the display. The subtotal, everything it's just gone. But when we go to receive items, they items are listed in there. See attached.
Is possible send custom fields with different OID on SNMP Trap profile?
Hi, Is possible send custom fields with different OID on SNMP Trap profile? I'm testing the integration of OpManager with other system and when I put the custom fields of the monitor, all they have the same OID. Nilo
9.0.128.W causes R6025 pure virtual function call on Win XP
just as the title says, 9.0.128.W causes R6025 pure virtual function call on Win XP and agent is not functioning. this happens when upgrading and also when a new installation (using SOM page or the msi file itself) happens to Win XP. WIn 7, 8. 8.1, Server 2008r2 and server 2012r2 seem fine.
Asset Disposal Report
I have a report below which contains details of assets that have been disposed. I would however like to amend this report so that it only shows assets which were disposed of 'last month'. Can anyone help please? Thanks Darren SELECT productType.COMPONENTTYPENAME "Product Type",resource.RESOURCENAME "Asset Name",product.COMPONENTNAME "Product",productType.COMPONENTTYPENAME "Product Type",aao.NAME "Vendor Name",state.DISPLAYSTATE "Asset State",rtype.TYPE "Asset Type",rCategory.CATEGORY "Asset Category",resource.SERIALNO
Request log vs incident log
We are currently evaluating ServiceDesk Plus Standard edition, and I have a question that I have not been able to resolve by looking through the forums etc. on the web page. When I log in as an administrator, at the top left of the screen I see the drop down “Incident catalog”. This dropdown shows service categories and then incident templates within those. I created a new service category and associated a template to it, and sure enough, it appeared in the drop down. However, if I log in as a requester,
normalize syslog files from mikrotik
hi i add a mikrotik router to EventLog Analyzer and in syslog viewer i can see the log files but in ELA dashboard their is no thing. i think that loges must normalized any one can help me? thank you.
Problem importing user into ad, generating heavy traffic against AD server
So every since patching to 9033 the logs in SDP are being filled with the following: [13:00:04:145]|[01-22-2015]|[com.adventnet.sym.adsm.common.server.ADHandler]|[INFO]|[46]|: ****************************| [13:00:04:145]|[01-22-2015]|[com.adventnet.sym.adsm.common.server.ADHandler]|[INFO]|[46]|: Going to Get Object : LBrotzel| [13:00:04:145]|[01-22-2015]|[com.adventnet.sym.adsm.common.server.ADHandler]|[INFO]|[46]|: Getting userProp value| [13:00:04:255]|[01-22-2015]|[com.adventnet.sym.adsm.common.server.ADHandler]|[INFO]|[46]|:
Which permission when config ADManager Plus???
Hi ME, I have one question: First time to use ADManager Plus, we have to config domain with one account? So this account need which permissions to do use full function of ADManager include AD, Email, Exchange??? Thanks !!!
Move OpManager to new server
Hi, The current OpManager on Windows Server 2003 Standard Edition SP2, SQL Express 2005 & Op10. I've setup a new server Windows Server 2012 R2 Standard, SQL Express 2014, Op11 (i setup this before going through your guide..) May I know can i still follow the backup & restore guide now? Is there any other way for me to migrate the data in the old Op to the new Op? Thank you for the help.
Need Support Rep to OWN ticket
How do I go about, either getting all actions from a support rep, or have that rep own the ticket from start to finish - even though others might work on the ticket? Another question, how might I do a query for all actions/notes from a support rep - so I can tell how much work a rep did?
Send Request with Screenshots through REST API
Hi, I need to build a web application for our user to send SD request via API. In the SD web site the description of request can support rich text and embedded images. If the request is sent through API, is it possible to support screenshots and formatted text? If it is not supported is there any work around for this? Thanks. Regards Steven
Unique Additional Fields for Incidents
I was wondering if it was possible to make additional field for all Incidents unique so that if there is already a request that has a field, for example: order number, it will not let another request to be placed. Also, is there a way to make the Emails IDs to Notify on Incident Templates to be pre filled with a default email address? Thanks
edit monitors?
Hi there, How to edit some non-standard monitors: MSSQL and Active Directory monitor? thank you.
File/Folder Operation
In file folder operation, specifically the delete operation, I would like to see more capabilities around verification that a file exists. Case in point..I recently had to delete multiple files of type .exd from our workstations and they can reside in possibly 6 different places. I deployed this configuration to a test account and all it says is 'Execution Failed' 'The system cannot find the path specified' I have no idea of easily knowing if any files were deleted or not at a glance. I realize
Skype Uninstalled by Desktop Central?
Has anyone else seen Desktop Central uninstalling Skype? We've had multiple computers where Skype has been uninstalled, presumably while Desktop Central was trying to upgrade Skype. Has this happened to anyone else?
Identifying computers in SoM
Hello, My problem in displaying all of the computers in my workgroup by desktop central still remains.As you can see in the attached file our network shows nearly 200 PCs ,whereas desktop central can only identify a few. I am absolutely positive that they all belong to on workgroup and have the same user and password. What should I do? I look forward to get answers from you
Android MSP App crashes when choosing Tech or Site
When creating a new request through the Android App I'm not able to choose a Requester, nor a Site. The App just stops and restarts. In the normal Servicedesk Plus MSP portal it works fine. Is there some settings I've missed for the App? BTW: What I want to accomplish here is to be able to create a new SR through the App as well as a new requester if not found among the existing requesters.
End of support for Windows XP Service Pack 1 & 2 and Windows Server 2003 SP1
Dear Users, ManageEngine Desktop Central announces the end of support for Windows XP SP1, SP2 and Windows Server 2003 SP1 from March 31, 2015. Why? In the recent past, the industry has witnessed quite a few cryptographic attacks upon SHA-1. And Microsoft is deprecating SHA-1 signed binaries due to Pre-Image attack vulnerability. Desktop Central agent binaries, which were signed with SHA-1 codes, will now be signed using SHA-256 codes. Since SHA-256 is not supported in Windows XP SP1, SP2
Throttle Discovery Packets
Is there any to throttle the number of packets sent out during Network Discovery, etc? I have discovery configured for once a day, when the discovery runs I get a Huge Spike in network utilization, and a large percentage of the devices fail the scan with "General failure while performing the operation", however if I manually scan them they work fine. it is not consistent which devices fail the discovery so I am assuming that some of the traffic is getting dropped, and throttling the discovery to
Can't login as local administrator
After updating to 9033, i'm unable to login as local administrator. All AD account work good, but i have the only one acoount with SDAdmin role - 'administrator'. I did everything from http://www.manageengine.com/products/service-desk/faq-admin-modules.html#AdminUser13 end when i run last queri, cmd return me " UPDATE 1". Thats all. What should i do?
Nesting Passwords for a particular resource.
Here is my situation, we have a cluster of hadoop servers that have several entries in PMP. What i am wanting to know is, is there a way for me to nest these passwords and account settings and licence files to one clickable link per server?. Is this possible?
SupportCentre Plus - Unmerge a ticket
Hi, Just wondering if a ticket can be unmerged? Kind Regards Cathy
ADSelfService Plus 5.2 Build 5204
Hi! We are glad to announce the release of the latest build of ADSelfService Plus – 5204. The latest update brings an exciting new feature that sends real-time alerts about password change or reset to end-users. Feature: Send real-time Email and/or SMS notifications to end-users as and when their Active Directory passwords are changed or reset natively in Windows. Enhancement: Reset Password and Change Password audit reports have been enhanced to include native password changes (Ctrl+Alt+Del screen)
insert worklog blocked when request is closed
It's possible to block insert time in worklog request when the request is already closed?
ServiceDesk Plus 9028 Released
Dear Users, ServiceDesk Plus 9028 service pack which can be applied over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 9028 SDF-57361 : SDP - Zoho Reports Integration: Zoho Reports is an online reporting and business intelligence service that helps you easily analyze your business data, create insightful reports and dashboards for informed decision making. Its part of the Zoho online business suite with
issue with Firefox
Hi there, OpManager 11400 Firefox 35.0.1 Note: I'm using the old interface Using Firefox, I can't click the link under Maps to the following: Business View Rack Builder 3D Floor Builder I managed to get to Business View from Home (there's a sample business view already there). When creating new view, I tried to use my own image by clicking the Browse button. After selecting the image (it was .JPG), it didn't show the image. If I go through with that, adding items etc, the background will be what
Custom Reports - Page Break?
Hi, Quick qu, is it possible to put page breaks into your custom reports at all? For example if I wanted to have each technicians issues begin on a new page. Can this be done within the custom report wizard as I can't find any option to? It would be very useful as users have requested it. Thanks in advance, Jon.
Mail configuration using the certificate
Hi all! I need to set up mail with three certificates : personal, root and external. Personal certificate every time when connect to the server requires authentication . How to do it ? Personal certificate was imported in system, but i do not know how settings to authentication every time to connect. Thanks. P.s. sorry sorry for my english. (I from Belarus)
User - Customer Name
Hello, I am creating a new customer in the new ManageEngine. There was an option called Requester - Additional Field In here was an option called Company Name, then you could add the Company name in. I don't seem to be able to find the option Company Name anymore, but the field company does appear if you wish to create a template or in the reports. Any ideas where it is please.
Git integration
Hi, We use git for software change management. Is there any modules that integration ServiceDesk Plus and git? I'd love if the checked in changes from git auto create at change for a single point of tracking. Thoughts? --Mark.
Prevent Requester from viewing Assets not assigned to them
Is there a way to prevent a requester from being able to view and select from "all assets" when they create a ticket?
How can i rebuild the database
I've been testing ServiceDesk Plus and thought that I would re-install the system completely in order to fix some errors I made during my initial setup, however, it appears that the database did not re-create properly, all the tables are present but there is no accounts to use etc so i am unable to login and begin configuring everything. Can anyone tell me if there is a way to force a database rebuild to reset the database back to default "just installed" mode? I'm using a MSSQL server if that should
Device availability shows down but response time indicated is 001ms and the server responds to ping
Hi, We have an issue whereby one of our servers is showing Down for the last 7 days, however, the server responds to ping from the OpManager host and OpManager indicates a response time of 001 MS. Additionally the server can be pinged from the ping tool on the server dashboard. Please advise as to how to resolve this issue if possible. Kind regards, Dean
Disabled Local Authentication
I disabled local authentication and now I can't login as administrator or any technicians. I see instructions for fixing this with MySQL, but I have PGSQL. What is the command to fix this? Thank you!
SDPCrash-OutOfMemoryError upon start, continuous restart
Dears, We've rolled out the scan script on our workstation recently (around 600 Workstations) and this seems to have caused resource exhaustion on SDP, hence we've been getting the SDPCrash-OutOfMemoryError issue. I've tried to fine tune the heap size in the wrapper.conf file to a maximum where I wouldn't get the "Could not reserve enough space for object heap" and I reached the values 512 and 1432, but still the out of memory occurs. What should we do now? this is really getting frustrating. Enclosed
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