Disabling Sleep Mode in Machines - Good Practice or Not?
Is it a Good Practice for MSPs to Disable Sleep / Hibernation Mode on Machines?
Delayed Typing/Skipped Characters -Replies, Description, Resolution
Frequently when typing an email response, resolution description, there is a delay between key presses and text being entered or characters being skipped. This is causing issues having to go back frequently to fix misspelled words. It does not happen every time, but is sporadic in nature. My guess is that this is an issue with Java which was uninstalled/re-installed to eliminate that. Info: Client - Using Windows 8.1, IE 11 (compatibility view disabled) Java Client - Using 7.51 Server - Server
ServiceDesk PLus is not starting
Dear sir, I tried to started SDP using run (cmd) but it shows me this error please help me out, I am working with the client :\ManageEngine\ServiceDesk\bin>run Inside Change JRE" ============================================================================== JBoss Bootstrap Environment JBOSS_HOME: C:\ManageEngine\ServiceDesk\bin\\.. JAVA: C:\ManageEngine\ServiceDesk\bin\\..\jre\bin\java JAVA_OPTS: -Dserver.dir=C:\ManageEngine\ServiceDesk\bin\\.. -Dprogram.name=run.bat -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl
Auto Assign Business Rule
I've created a business rule for certain types of tickets to be assigned to one specific tech but its not working. Its still assigning these tickets to all of the techs in the round robin.
Need help with Query
Hello, I'm trying to write a query to obtain the following information, and I'm having difficulty finding date columns to perform datediffs on. I'm trying to obtain the following info: 1. A report of any asset where the Asset State changed from Not Yet Deployed to In use. This would be for the past month. Fields: CI Name,Model, CI Type, Barcode, Asset State, User 2. A report of any asset where the asset state changed from any value to Disposed. This would be for the past month.
Software Deployment with msi
Hello, Every time I try to deploy one of the msi software, it fail and the remarks would say. Could not connect the share from the client computer : The specified network password is not correct. The problem is that I tried deploying with EXE and it would work perfectly. Thanks
email subjects assigned to certain groups
Hello, I have defined subjects and like to assign each subject to a certain group example: all incoming emails with subject "france.support" should be assigned to department Paris group 1st line. I have tried may times with business rules without success. No changes at all. Thank you for you help.
Modify vs. Manage?
Hello, Sorry for the (probably) easy question, When I share a resource or resource group, I can add users/groups to 3 lists: Read, Modify, Manage. I know what the difference between Read / Modify is.. But what's the difference with Manage? I tried it, but I am not seeing any (obvious) difference. Kind regards, Frank
Blocking Ports 443 and 80 in Password Manager Pro
I would like to configure PMP to only be allowed to run on the server it is installed on. I do not want the remote web functionality. So I was thinking of blocking port 80 and 443. Will this break HA? Is there an easier way to lock it down so it can only be run from the server PMP is installed on?
Site Operational Hours, Business Rules & Notifications
I have a specific scenario that I cannot seem to fit with the configuration options in ServiceDesk Plus that would use Operational Hours, Business Rules and Notifications. I am checking to see if anyone here has some suggestions. I have two groups of technicians in two different time zones. I want 24 hour ticket creation notifications, but directed between the two groups. Here are the time windows I want the groups to get notifications of new tickets (times below are time zone of Group 1): Site 1
How I hide the tabs for each user
I need to change the view of the users when they do a login into de application. I want to hide the tabs, change the welcome page, etc.
Webinar [Forrester] 'How ADDM can stop you from losing customers' (03.19.2015)
Date: 19th March 2015; Time: 12 PM EDT (9 AM PDT) Register HERE With an ever shortening technology life cycle, change is not only constant but also quite frequent in today's IT enterprise. But can your business that runs on top of such fast changing IT evolve as rapidly to keep up? To be on top of the change management game, you need to know exactly What components comprise your IT setup, Where exactly each of them is/are, How they all are interconnected and Which business service depends
Admin Login Report not working
HI My Servicesdesk build 9035 When any report configure by Administrator Login Reports are not come in Admin Login.
Problems after install the Admanager in Windows 2008 and 2012 server
I'm trying install the ADManager in my server, but always occurs a error. I tested in Windows 2008 (2 different servers) and Windows 2012 Server. In the last attempt, I created a Virtual Server and just installed the last Java version (8u31). After that, I install the ADManager (Last Version) in Site. The error occurs about 10 minutes after the installation. The error Image
New to EventLog Analyzer
Hi All Just installed EventLog Analyzer on my network pc. I want to monitor all the even logs of the other pc's on our network, but have had no luck in setting up the software successfully. Is this the right software for doing this? All machines are running windows and are on the same workgroup, but when I want to "pick" a "workgroup" it is blank, even after rescanning several times. It looks like a really good program. Just wish I could get it set up right... Any ideas?
Astaro Live Report
HI I have a astaro firewall in my network infrastructure ! I want analyze it with firewall analyzer ! I set all configuration on astaro such as set remote syslog ip and port and snmp configuration such as community string and ip address ! in firewall analyzer is set syslog port and ip and snmp configuration but firewall analyzer do not show live graph! I do not know reason!
SSL error: Failed to establish chain from reply
Hi there, We're trying to set up ours with HTTPS and encountered the error when importing the certificate. Can ADSS support SHA-2 certificate? We have ServiceDesk Plus and use SHA-1 certificate since it won't take SHA-2. If it does support SHA-2 ... read on! We've received 2 certificates form GoDaddy as follow: gd_bundle-g2-g1.crt random_gibberish.crt -- > we've renamed this file to serverhost.cert for sanity's sake so, following the instruction to copy the files as instructed by on the SSL tool
delete a configuration
I configured this alert a user. Now I want to take it off but also erasing the configuration under the configuration tab the user continues to see the alert. It ' very angry . How can I do to make him disappear? Warn User: 3 days before network password will expire Warn User if less than: 1 MB are free on system drive Purge Temp Files: Never
Recovery Manager Plus Installation Question (SQL Server)
Is it possible to use an existing SQL Server for Recovery Manager Plus? It always installs SQL Server 2008 during installation, even if SQL 2012 is already installed.
Site availability for technicians
We have a site configured with custom settings. Some of our technicians need to pick up tickets from both 'default' and the custom configured site. When I went into the technician configuration form, under available sites the custom site did not appear. However, from list view of technicians, I can select a technician with the check box, drop down the menu and select 'associate to site' and I am offered the custom site as a possibility. I assume either it shouldn't show in either place, or should
Make The Ticket ID Start With a Specific Number
Hi guys, I got the following situation, I have two technician(suport and supervisor), they create tickets for differents departments. So, I wanna know if it is possible to make the ticket id start with a specific number based on the type of technician or if it´s possible to make the ticket id start with a specific number independently of the technician. For example: Tickets created by suport technician starts with ID number 1000, and the tickets created by supervisor technician starts with ID number
Change welcome page users after login
How I have to change the privileges of the user after of the login by to reduce the windows or tabs that tue user can to see.
License
Dear Sir, i have bought license for 5 Technicians So how many technicians will be having 1:- 5 technical 2:- 5 technicians + administrator ( which is already in the system)
IPAM mac-ip combination detected
Hi, i have actived "A Change in MAC-IP combination is detected" alert, and i received a very large amount of mac-ip combination detected, every 4 hour the system send me always the same mails. I think the ipam addi take the data from AD server and reverse all the data every time. I have found very old time ip-mac combination... is possible fix this issue? tanks! fulvio
Onelogin or Google apps authentication
Hi, I was wondering if its in the roadmap for supportcenter plus to be able to support onelogin or google authentication?
Retry in progress - need more info
Can someone explain what "Retry in progress" means is when patch job is submitted. This particular job is sitting in that particular state since yesterday. I tried restarting server in question but no go. Patch remarks are having "The Stub received bad data". What should be my next move?
close tasks automatically
We have built a workflow process for a request in which the tasks are to be done in the future (10to 45 days out) and was wondering if there is a way to specify the date when the tasks are started. We get requests to perform tasks weeks in advance and the request has many tasks in its workflow, we created the workflow so that the first task is simply a place holder and when it is manually closed the workflow process begins. Currently we look at the due date in the requests and close the dummy task
A new interface each day for the PPPoE connection
Hi, I'm using the free 10 interfaces version of NetFlow Analyzer to monitor my home network (Ubiquity Edgerouter Pro). The router will give 3 interfaces by default when I check it with SNMP (set to "IfNames"): - eth0 - eth1 - pppoe0 Unfortunately my ISP does a forced reconnection every 24 hours (even with my business VDSL connection with a fixed IP) which I've forced into the night using a reconnection script. With each reconnection the PPPoE interface got a new index, but it's keeping its name.
NCM Operation failed.
Hi i have installed NCM successfully. after discovering devices i can not run any operation on the device (Backup for example). i have checked my SSH credentials and it is correct. thank you for helping me.
Active Directory Login Authentication not Working
Hi, We are currently having some issues with logging into the web interface using Active Directory Authentication. We were able to setup and Import some selected objects from Active Directory with no issues. But we only Enabled Active Directory Authentication and not the "Pass-through" Authentication. The service account we used to Import the objects from Active Directory only has Domain User privileges. Is there any logs I can look into to troubleshoot this issue?
consumables vs components
hello i would like to know what are the main criteria to differentiate between some items if they're consumables or components, lets say network wall sockets, plugs, circuit breakers, etc..... because I've to make the association latter on
Service Desk 9.0 not working (install problem)
Hi, all Currently we using service desk 8.0.0.8006 (Windows Server 2008 R2 and SQL Server 2008 R2), after I see the new enhancements in version 9.0 I am decided move to new version. I prepare test server (Windows Server 2008 R2 and SQL Server 2008 R2), downloaded from site latest version of service desk and install it, but it’s not working ….. Database not creating and service desk not starting Then I’m trying to run service desk manually using run.bat I got next error Invalid authentication
How to Delete Active Directory Import
I have configured ServiceDesk to import requesters from multiple Active Directory domains. I now want to remove/delete one of those imports but there does not seem to be an option to do that.
Request search missing some Requesters
When doing an advanced request search, many requesters are missing from the drop down list: Under "Select column", select "Requester" Under "Select criteria", select "is" Click on "Choose" for the drop down: many of the requesters are not listed. Check under Admin / Requesters: all requesters are listed. SD Plus Build 9032 Server 2008 R2 64-bit MSSQL 2008 JMichelD
Blank Screen
Hello, I am evaluating this product for use in our Enterprise environment. I installed the product on a server, and started configuring it and everything worked correctly. I changed the theme of the product to a customized color theme, and then restarted the server, and when I try to open the Service Desk Plus console now, all I see is a blank white screen? I have tried: 1) Starting/Stopping the Service 2) Trying another web browser I searched for other threads with the same issue but couldn't find
Probe Icon Status - Connection Troubleshooting
Does the Probe Icon within the Setup > Probe have a purpose? On my network computer, the Probe Service icon has a green light indicating to me that it is running and that there is connection to OD SDP. Within the OD SDP application under Setup > Probe, the icon has a red light. To me this indicates that it is not connected to the Probe. I have been running scans for the last few days and this is the second time where I appear to have lost connection between the OD SDP and the Probe. The first time
Announcement customization
Hi, Is there the functionality of changing the name of the pop up window for notifications. The feature is really useful as a whole, but think the functionality to change the name on the window would be a massive improvement. We have some users that are closing the notice as they arent sure what it is whereas if we could customise it to say something like "IT Support team @ Head office" then they would be more likely to read it. I've attached an image of the window I'm on about - so the bit that
Import log file issue
I am trying to import IIS W3C Web Server logs using the import log file feature of the ManageEngine Eventlog Analyzer. Instead of installing SFTP on all our web servers I have mapped the folders containing the logs to the computer which hosts the ManageEngine Eventlog Analyzer. These IIS logs are generated hourly. The IIS logs are in this format “u_ex15020509.log”.I have tried the following patterns. u_exyyMMddHH yyMMddHH a_aayymmddhh (this was recommend by ManageEngine Support)
FTP Auto login solution
Sometime need to collect log from the server for analysis. To get those log, need super admin credential like ROOT. We used FTP software to collect those log from server. Currently we are sharing the plain text password to login used FTP software at server. Every time sharing and change the credential is time consuming & other issue. Can we do auto login type solution to collect those log from server. Like SSH auto login , we are using to connect to server and work.
9036 hotfix released..
Dear Users, Hotfix over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html New Features in 9036 SDF-58825 :The Request Action Menu is introduced to perform external actions, like JIRA integration and custom script execution, based on custom configurations.Note: For users having Servicedesk Plus with JIRA (provided by us) implementation, the integration will not work post migration. Kindly contact ManageEngine Support for
Next Page