Keep OpManager Running Linux
I've just installed OpManager successfully on Ubuntu. I started it by SSHing into my server and executing ./StartOpmanagerServer.sh, however when I exit out of my SSH session OpManager stops. Is there a way around this?
Server with multiple NICs appearing in different remote office scopes - DESKTOP CENTRAL
Hello, Firstly I am posting this in the closest forum I can find to Desktop Central, as there isn't the option for it in the forum selection menu. So hopefully a nice mod will move this to the Desktop Central forum. We have set up multiple remote offices based on IP scope. We have a server that has 2 NICs, and so 2 IP addresses. One IP address is in the 10.0.0.0 range, the other IP address is in the 192.168.0.0 range. It appears that Desktop Central is picking up the 192.168.0.0 IP as its
USB Warning
Dear support, I have seen a lot options with USB devices. For example you can block some USB devices and while plugging in you get a warning message that de devices is blocked and cannot be used. Is there an option to get the personal warning message but still use the device?I only want to warn the user. not block the device. It’s only for external HDD and USB flash drives. Not for mousses or keyboards. I hope there is an option for this. kind regards, Jordi van Oosterbosch
Request Description...where does the working info go
Folks, I've been working with SDP for a few months now, and I'm still a bit hung up on one aspect, so I would like some advice. Typically, the description of an incident or problems takes a few lines. Then when you get into the working on the issue, speaking with the requester, gathering information (screenshots, logs, etc.) you document those in the worklog or notes. So I'm looking for advice given the following: The description is always visible and can contain screenshots, but doesn't have an
Mobile Device Management rights for non Admin users
Greetings, I'd like my techs to have the ability to add and remove mobile devices within the different groups we have setup. I'd also like them to have the ability to scan mobile devices and perform wipes; however, I don't want them to have admin rights to the entire DTC. Other roles take away their ability to do other functions concerning computer management within the solution. Am I overlooking something here, can this be done? Thanks, Dave
Reboot network device with IT Workflow
Hi, is it possible to reboot a network device using an IT Workflow? Thanks.
Report on proportion of time tickets open by technician
Hi All, I'd like to put together a report that determines the proportion of time a ticket is open compared to waiting for staff/vendors etc, can you help me to do that? I've tried doing a matrix - time spent custom report with "Assigned Technician" in the left column and "Time Spent Technician" in the top, with "Summarise" by "Sum" of "Time Spent". I get the following result with no numbers: I'm basically wanting to calculate: 1. Complete time all tickets have spent open in one field (even if they
Software suites
I've had a go with the Software Suites function in SDP 9, and there's one thing missing... A managed application can't be in two different suites. Adobe bundles (pre-Creative Cloud) have the same products in several SKUs. As Macs report them as separate applications, I can't set up a "Design Standard" suite with PS, AI, IND and Acrobat and a "Web Premium" bundle that contains Flash, but also contains Photoshop. Can this be changed? There's surely other suites out there that would need it, and not
Help to create a report
Hello, I need help to create a report with the number of the tickets opened during a day, for all the year. Could you help me doing it please? Best regards, Javi
Opmanager VMWare OVA install. No webpage?
Hi, Very new to this product, but was looking to eval for a few customers. I have downloaded the free ova tool of Opmanager, watched the install which went fine. Logged into the Suse desktop, which also seems ok. However when I try an connect to the ip of the server on port http://10.0.0.47:8060/ I get nothing? IP without a port give me access denied, so it seem the webserver is running? Have I missed something? as I found the instructions very hard to find for this OVA Regards Paul.
Asset management
How many PCs I can scan with Agent? If it's possible to scan 30000PCs?
Possible to change notification bell request id template
Hello, I am looking to see if it is possible to change the notification bell request id parameters. I see that throughout the application there are templates which allow for configuration in e-mails, and other notifications, however I do not see any options for customizing the bell. I would really like to use something more like: "Approval required for Request ID: #$RequestId" Which translated should show: "Approval required for Request ID: #16" Thank you!
Configuration changes in ServiceDesk
Is there any report or audit log where we could view configuration changes made in ServiceDesk? Example, service templates changed, imports done, options changed, etc. Thank you.
Macros to pull any LDAP field?
Is there a way to pull any LDAP field in a global macro variable? I'm trying to use the comment field to store the user's mobile carrier SMS gateway as a text variable, and then call it on the SMS Settings under Admin/Product Settings/Server Settings. For instance, in this way I could send an SMTP message to %mobNo%@%comment% where %comment% could be VTEXT.COM or TMOMAIL.NET, etc. That would allow me to use the carrier's own SMS gateway to send a text to their subscriber. Also I had an issue using
Alerting on repeated failed verification or login attempts
Hi We have AD SelfService plus which is internet facing. So we want the ability to audit repeated failed verfication or login attempts and send an email to a support group if a potential intruder is trying to access multiple times. Does anyone know if this is possible? I have seen the built in reports which can be emailed daily, but I was hoping to have a solution that operates more real time. We have software that can monitor OS changes, so if I could get AD SelfService to make changes to a file
Disabled AD Accounts being imported
I am a new admin of ADSelfService Plus and I had an important question. I cannot find for the life of me the option to not import/show disabled accounts. Am I missing something or has this feature not been implemented? I saw a forum post from 8 years ago saying this functionality would be brought into the software, but has this happened yet?
How to grant "Import Requests" function to non-Admin users
Hi, I see that "Import Requests" function is available for SDAdmin role users. But I'd like to explore this function to other type of roles, like a new role I'm creating. Would that be possible? Thanks. Jack Cao
Business Rules using AND and OR
Is there a way to create a Business Rule that will use both and and or ? LIke To contains helpdesk or CC contains helpdesk and Sender is not Bob (we hate Bob) :)
Project Managers - Option to Create Projects but Only See Their Own
Hi All I'm trying to find a way to allow project managers to be able to add project but, every time I try to modify the checkmark "add" under projects, the Project Member's Allow to View, changes to "All Projects." The issue here is that we want to allow them to add projects but only see the ones they are associated with and NOT all projects. We are running ServiceDesk Plus build 9017 Enterprise Edition. Best Regards Carlos L.
Report restriction to a certain group
Hi, At present, a report can viewed by either of the following control. a. Public Report - All can view b. Private Report - Only me. Can we request for a feature or a workaround to limiting a particular Report Folder to a certain group. I have a requirement to display sensitive information to a certain group only. Thanks.
E-mail Fetching Randomly Fails
I’m demoing ServiceDesk Plus 9.0 Build 9035 and sometimes the mail fetching works fine and others where it will delete the message out of the inbox but it never shows up as a Request. Also, I’m not getting any e-mails I’ve set up in the Notification Rules (e-mailing reports works though). I've restarted the service several times and verified all of the fetching settings are correct. I’ve attached the support file. Any ideas?
Report
Can you help me build this report Daily / Weekly (I should be able to change between them) - List of All Requests (ID, Subject, Requester, Department, Company, Completed date ) - Grouped by Support Groups - Grouped – further – by o Unpicked Requests o SLA Violated Requests o Resolved/Completed Request This will be sent by email Daily / Weekly I have to decide
Backup scheduler notifications
How can we control who gets notified when a technician enters leave time in the scheduler? Right now all technicians are getting emailed when a technician puts in for any kind of leave type. Thank you.
ServiceDesk Plus - Change Workflows allow edits of previous stages if Technician has not refreshed page
(noted in ServiceDesk Plus 9018 - many apologies if this is a duplicate topic or mentioned in KB or a service pack fix - I don't have much time to search right now and can't afford to wait to log it) Build 9018 behaviour: Change Workflow enforces that once you have progressed beyond the Planning stage you cannot edit the fields (e.g. Roll Out Plan) in that stage. Under the following scenario, a Technician can bypass this security. 1. Technician 1 opens Change Record while it is is Planning stage
where to find postmaster.pid & how to set ticket ID to another starting value
Dear all, I try to follow the instructions given by another FAQ section to set the ticket ID to another starting values. However, since I use Linux/Ubunto the commands given in the FAQ (./psql -U postgres -p 65432 -d servicedesk) are resulting in an error message " could not connect to server". I'm not familiar with postgres at all, so the syntax in Linux might be slightly different.. While I tried to find out the reason I found as well the pgsql/data file it completely blockked (mode 700) but this
Active Directory: Import Single User error
Hi guys, ServiceDesk Plus Standard Edition 9.0 9035, if i try to import a single user from Active Directory i obtain this error: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException
org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545)
org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486)
API - Integration to open Tickets
Hello Guys, We are evaluating the possibility of opening requests within ondemand manage engine through XML files generated by another application for mobile data collection, would like a step by step, how to configure API.
[Solved]Remove all Audit data
Hello, I was wondering if there is a way to remove all audit data from Password Manager Pro. My colleague tried an export/import from Keepass to PMP. Due to a format mismatch, there are now passwords vissible in the audit data. The vissible data will be vissible to people who should not have access to it(outside of our department), and I want to avoid this security risk. Is there any way to resolve without reinstalling PMP or the whole server? Kind regards, Frank Barmentlo
Android App not displaying the new password fields
Hi Has anyone had the above issue? I have two users that can login and answer security questions but when it comes to changing their password the fields don't display. They are both using Lollipop 5.0 with the latest version of the app. Thanks
Display device summary page in custom application
Hi, Im developing a custom dashboard, which displays some widgets from Op manager. I need to display the detailed summary page of selected device. what is the approach to handle this. Is this support using iframe with or without login? Thanks.
Why does default reply template automatically populate the cc: field?
Is there a functional reason why the cc: field is auto-populated in the reply template? Is there a way to remove that?
url's in requests
The url that is inserted into the opening is called as http and https would be correct , how could fix this problem ? http://helpdesk.portoseguro.org.br/WorkOrder.do?woMode=viewWO&woID=2015006911
OpManager 11500 is GA ??
Hi all! OpManager Team, what is latest version of OpManager?? My OpManager says that 1500 - http://joxi.ru/gmveoKzHqGNJra But in http://www.manageengine.com/network-monitoring/service-packs.html has only link for 11400 UP: http://help.opmanager.com/read-me OpManager v11.5 Build No - 11500 (Feb 5th, 2015) http://odarchuk.com
How to get the computers list which has local user account with specific name.
We would like to generate the report which contains the computers list which have local user account with the specific name say some "xyz" Is it possible to generate the report with the above requirement.?
NetApp not showing disk info
Hi there, we are trying to monitor a few NetApp Devices in our company.. unfortunately we can't see any disk or LUN info after adding the devices. Device list: NetApp 6220 NetApp 3220 NetApp 2220 NetApp 270 NetApp 2240-2 But according to the OpManager Release Notes, this should be possible.. http://www.manageengine.com/network-monitoring/opmanager-release-notes.html After the devices are added I'm able to find them under the device templates. I already found this article but it doesn't help me..
Security update for SupportCenter Plus
Dear Customers, Today we have released the hotfix 7941. This release addresses a security issue related to the SupportCenter Plus application login page. Customers can download this hotfix from the below link http://www.manageengine.com/products/support-center/service-packs.html Further security issues can be traced in our connect forums https://connect.manageengine.com/groups/security-updates with a Hash tag of securityupdate-scp , users can subscribe to this link to get notified for future security
Hotfix 7942 released
Dear Customers, We have released our new hotfix 7942. Existing customers can download the hotfix 7942 from the below link http://www.manageengine.com/products/support-center/service-packs.html New features in this release Features/Enhancements : Sl.No Feature ID Description 1 9991 Column Search and Column Customizer options are available in the left side of the list in Products Module 2 12467 "Clear all" notifications option provided in Notification popup 3 12515 Option to add inline Images
Retry failed downloads
My server often fails to download patches, and if I go in manually retrying failed downloads, eventually they succeed. Is there any way for the system to automatically retry failed downloads, or does it only try once? Thanks for your assistance.
Problem in Change Password More detail
Random users are getting "Problem in Change Password" it is random but comes in waves and have not found a way to reproduce it on demand. Any way to get more detail to try and track the issue.
user in group administrator in computer
I would like to get a list of all users who belong to the group 's administrator of computer in all computers that I have with desktop Central. If possible ?? Thanks
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