Service Desk Pro Database Migration
I installed Service Desk Pro with the default database that come with the product, we now want to migrate to SQL is there an out line that covers this process?
Android app support?
Hello, I just moved my company over to ServiceDesk Plus. My question is why has the Android app for SDP not had an update since 2013 and the SDP on-demand was updated January 23 2015? Has the SDP Android app been abandoned? Thanks
Problem with move onhold status to open status
Dear Sir. I do have problem with moving onhold status to open status scenery. I have made template Categories request as service catalog and i did the workflow to approve the request from one technical so when the end of the user create new service request which i have already made the status should be onhold in tell the technical approved the request,so if the technical approved for the request the status should move to open. So i want to put the status be onhold by itself while the user create
Backup Fails when trying to upgrade to lastest update
I have upgraded many times and never had a problem, but today when I run backupdata.bat I see the following on the screen and no backup happens. c:\ManageEngine\ServiceDesk\bin>backupdata Starting.... java.io.FileNotFoundException: SDPbackup.log (Access is denied) at java.io.FileOutputStream.open(Native Method) at java.io.FileOutputStream.<init>(Unknown Source) at java.io.FileOutputStream.<init>(Unknown Source) at com.adventnet.servicedesk.tools.SDBackUp.initBackup(SDBackUp.java:203)
Import from Active Directory stopped working
When trying to import users from Active Directory it stopped showing our AD OU tree and was just showing the Users OU. To try and fix that problem I ran the following commands on the database: delete from adousrelationinfo; delete from adorganizationalunits; I am now getting the attached error when trying to import users
Retrieve value from registry (Windows Vista, 7 and 8)
Is it possible to retrieve a value stored in the registry. For example, I am interested in retrieving the Value for the Teamviewer ID stored at: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TeamViewer\Version9 in ClientID An example value would be 728537476 (decimal) I want to be able to produce a spreadsheet listing the Computer Name and the TVID for about 1400 PCs that are in DC but which are not joined to an AD Domain. We also have Version 6 and in some cases the OS is not 32 Bit so we would
Email Replies
Hi there, When a user responds to an email query that I send through SDP on demand I get an email saying the call has been amended with a requesters reply. Only there is no way to see what that reply is in the email. If I am away from my desk I cannot see what my update is. Is there any way another field can be added to the template to actually state what their response was. It is very frustrating not being able to see my responses when I am out and about and end up resorting to emailing from the
Rhel ISSUE: Does not run after successfully installing!
Dear community, we have been trying to install and run the latest 64 bit ManageEngine on RHEL 6. Everything goes well in installing the latest in the default dir, but at the initial sh StartOpManagerServer.sh, which created the initial SQL tables, we rerun it and it just stops after stating "This OpManager has been licensed to a Free User", as shown at the screenshot. How can we debug this? Which log files should we take a look at? Thnks a lot in advance. PS: We are trying to buy the product, after
Exchange Reporter Plus Fixes and Enhancements
Version 4.9.1 Build 4901 (27th January 2015) Bug Fixes: Fixed the blank audit alerts message in the earlier version. New Features: Non-delivery Reports give an overall view of the emails that have been sent but not delivered. Invalid email Address lists all the emails that are undelivered because of an invalid address. Size Limit Exceeded lists all the emails that have not been delivered because of space related issues like lack of space in the mailbox or the size of the email itself. Delivered
Patch Severity Rating appear to have recently changes
Microsoft products used to be the primary patches that had severity ratings. Java has showed up for a long time as Critical. Patches for products such as Chrome or FF used to be unrated. I now see that these patches are now rated. For example, Update for Google Chrome (40.0.2214.93) , Update for Skype (7.0.0.102), Update for Mozilla Firefox (35.0.1) are now rated as Critical. For several years, we have been carefully recording and tracking PC "healthy" with the Highly Vulnerable PCs defined
GHOST vulnerability
Hello, Is there a way to scan/detect and then patch the recent GHOST vulnerability with desktop central patch management ? Regards, Harry
Exchange Reporter Plus 4.9.1 Build 4901 Released !
Hi Everyone, We are glad to announce the release of ExchangeReporter Plus Build 4901 ! Below are the new features, enhancements and bug fix included in 4901. Bug Fixes: Fixed the blank audit alerts message in the earlier version. New Features: Non-delivery Reports give an overall view of the emails that have been sent but not delivered. Invalid email Address lists all the emails that are undelivered because of an invalid address. Size Limit Exceeded lists all the emails that have not been delivered
User Configuration Windows Domain
Hi, i have 1 central and 2 probe. I configured on central and on 1 probe Windows Domain Authentication and it work, if i try to configure Windows Domain Authentication on second probe, nothing happens, no error. All 3 Windows 2008r2 machines aren't on Domain, but i can ping and resolve Domain Controller. How can i fix it ? thk
Report of User SMTP addresses with permissions to other mailboxes
We run an Exchange 2007 environment and have ADManager Plus. We want to see if it is possible to get a report from AD Manager of the SMTP addresses along with the user alias for all mailboxes with access permissions to another mailbox. So the report should ideally show the SMTP and alias of the mailbox and that to which it has permissions. Please let us now if this is possible with AD Manager or if it is available with the Exchange Reporter Plus add-in. Thanks
Export of SMTP addresses of users will permission to Mailboxes
We are running Exchange 2007 and licenced to AD Manager Plus. We want to get an export of the Primary SMTP address of all mailboxes which have access permissions to another mailbox. The export should have the Mailbox name and the Primary SMTP which has access to that mailbox. I do not see anything in the current reports. Thanks
Removing the video links from the portal page
Hello, Our company does not allow users to stream any video so I am wondering how I can remove the "Watch this Portal Usage Video" from the requester portal page? Thaks, Scott
Deleting canned dashboard widgets
Is there a way to delete the canned dashboard widgets so that I can display only the ones that are useful to my company?
Permission for Technician to select/create OU Container
I've created a custom template for creating a new user and i've assigned it to one of my tech's. I want to give them the ability to add the new users to a specific OU container, or create a new OU container. What permission do i need to give them to do this?
Logs Folder on Client too big
I installed the agent on about 30 laptops in the company. On each computer has created the folder
C : \ Program Files ( x86 ) \ DesktopCentral_Agent \ logs
which grows about 150 megabytes per day . If this continues I will fill in a short time the hard drives of users . how can I do to prevent or limit does not grow beyond a maximum of 200 Megabytes ? Please help me thank you very much
How to add monitor IOPS server (linux + winserver+,,)
Hi all! Everybody help me add monitor IOPS disk on Opmanager ? (step by step) ^^ Now, my opmanager version : Build Number : 11100 Devices use : Server Delycate (winserver + linux) VMs server ((winserver + linux)) If have video to guide are very good. Contact : Facebook : https://www.facebook.com/ha.huyquan Mail : khongbaogiobiet@gmail.com Skype : xa_kyan Thanks so much!
(Solved) Migration problems with new line
Hello, Well since people aren't responding to my several e-mails to the support mail address, let's put it here as well. Since the migration from MySQL to PostGreSQL our data is screwed. All our end-of-lines have been replaced by /r/n signs. So we cannot read anything anymore and that is really annoying since a lot of important data is in the system. When I reported it mid December I was promised it would be solved by the new upgrade. The new upgrade is out and we installed it and it still is not
Lock Modify Single Group Fields
I'd like to see the functionality to lock down individual group attribute fields when selecting the Modify Single Group link. This functionality seems to available under User Management but doesn't work under Group Management.
Manage organizational units with ADManager Plus?
Hi, Does ADManager Plus has buildin functionality for managing OU's (Organizational Units)? I searched every where within ADManager Plus but I can't find anything that looks like this. We use ADManager Plus build 6250. Thank you Johannes van der Burg
giving different name for a scanned 2008 server
Hi there, As the subject name. Let's say I have a Windows Server 2008 with the computer name as: MAINSERVER.domain.com when scanned, as expected, the name will be listed as MAINSERVER.domain.com. Just wondering if we can label it differently? I want it to be called SERVER001 and maintain that name for future scan. I can edit the name without any issue, but when scanned the next time, it goes back to MAINSERVER.domain.com. This is the entry on my DNS serer: HOST - MAINSERVER - 10.0.1.11 I've tried
Script monitor passing tag value as argument
I have a script monitor, that calls a local script. I would like to pass the $HOSTIP to the script so the script can reach out to the host in question and check status. I have been unsuccessful in passing the $HOSTIP. I wish to pass the $HOSTIP as I would like to reuse this script for all servers that host the specific service (currently a monitor group). Is this function available?
Juniper switch interfaces ifindex value
Hi, I have a problem about identifying the interface names of Juniper 5200 switch on NFA 9. When I check the switch config, it says ge-0/0.0 ge-0/1.0 etc. but their ifindex values are 522, 512, 312 etc. So how can I know which interfaces these values belong to? Do I have to check it from the switch console?
HTTP Status 500 after login
Hi, after loggin in with my admin credentials, i get the following error message: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException
java.util.Hashtable.put(Unknown Source)
com.adventnet.servicedesk.home.util.LicenseReminderUtil.getDetails(LicenseReminderUtil.java:86)
org.apache.jsp.jsp.HomePage_jsp._jspService(HomePage_jsp.java:1201)
org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:201)
org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:274)
org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)
org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:320)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)
javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:201)
org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)
com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:177)
com.adventnet.console.filter.IT360Filter.doFilter(IT360Filter.java:133)
com.adventnet.console.agent.ConsoleFilter.doFilter(ConsoleFilter.java:371)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
Desktop Central supports Knox to secure Samsung devices in enterprise
We are pleased to announce the availability of MDM support for Samsung Knox. With this enhancement, you can now perform mobile device management operation without invading user's privacy. With features such as : Perform Security Commands for Container like: Lock & Unlock Reset Password Enforce container passcode Perform automatic container activation on the device Configure corporate email in the container Silently add, remove, update and restrict apps in the container Generate granular level detailed
Service Fails to start
After making modifications suggested in taickets
Dashboard links generate NTLM failed redirecting to login page error
We are able to look at and view graphs on the dashboard with no problem. However, when we click on any of the links on the graphs on the dashboard page, we are taking to a page that has the error message "NTLM failed redirecting to login page " Once there, the page seems to just continually refresh every couple of seconds.
Extremely Disappointed: SMS Texting Does Not Work in US
We recently purchased the SMS texting add-on pack for ADSelfService only to be told that Manage Engine is going to refund us the money. Why is this even an option on the website if it doesn't work in the US? "I am afraid to say that we have finalized the issue with Clickatell team that they are not able to fix the issue with sending SMS through our account which needed the long code feature to send out SMS notifications to some of the carriers in United States."
Community question: Do you use the SDP generated PO # or do you change it?
Hey all, We're new to SDP and started backfilling older invoices into the purchasing module to create and reconcile our assets for tracking. I've been leaving the SDP generated sequential PO # and then using the PO Name field to enter vendors' invoice numbers or, in the case of Apple, receipt numbers (R29646... etc). I was curious what others were doing i.e.; are you using the PO Name field as a descriptive field describing the order, etc.
Incident Additional Fields Business Rule Assign
Hello, I created two Incident - Additional Fields called Building and Support Type. The buildings pick list has High School and Middle School. The support types pick list has Custodial Support and IT Support. I created a Business Rule that says if the Building is High School and the Support Type is IT Support then Assign the ticket to "John Doe". For some reason I am unable to assign any tickets unless I create a Category and assign it that way. I would use Category if there was a way to assign a
Asset Management Roles
Has anyone run across the asset management permissions role limitation below, and how did you overcome it? I spoke with support for an hour, and they confirmed it worked this way but we couldnt construct a workaround: Summary: I need to allow two different asset managers to separately manage multiple Non-IT assets assigned to the same user, but not allow each asset manager to view/edit assets which the other manager can view/edit. In other words, each of a user's assets should be editable by a maximum
Improve solutions main list view (account column)
Hi, Firslty as posted in normal SD Plus forum I think the Solutions main view could really do with some basic/easily implemented improvements. https://forums.manageengine.com/topic/improve-solutions-main-list-view But also specific to MSP edition - you can't add 'account' as a column in the main view. We often have a solution assigned to a specific Account and it would be good to see that on the main view. I understand that a solution may be assigned to lots of Accounts so it would have to truncate
Email Notification for close jobs does not work.
HI, Don't know if anyone can help, its a strange one. When I submit a request to helpdesk it replies with an automated response which is great. However when a job is closed it does not email back saying what the resolution is. I have the template created and it is save in the notification settings. I have checked filters etc and its not being blocked. There is also nothing in the logs I can see. Its obviously not the send settings as I get the auto response when a ticket is created. Any ideas. Thanks
iOS App - Login Failed
Can the iphone / ipad app be used in a servicedesk environment where we are using both AD authentication and the pass through authentication? We have the app installed and pointed at our servicedesk server, however when we try to login in using our AD username and password we get the error message that the login failed.
Service fails
After making changes suggested in ticket 7184017 and 7184110 I get the following error in the event log, please advise Log Name: System Source: Service Control Manager Date: 1/29/2015 11:50:03 AM Event ID: 7024 Task Category: None Level: Error Keywords: Classic User: N/A Computer: nysdp.milbank.local Description: The ManageEngine ServiceDesk Plus service terminated with the following service-specific error: Incorrect function. Event Xml: <Event
Is an agent upgrade included with the latest 121 hotfix?
I just installed the latest hotfix ( DC now shows build 90121 ). Do I need to upgrade the agents on workstations as well?
Escalation/Repeate Notification for Upicked Tickets
Hey guys, I'm still a little new at the SD stuff but does anyone know how to do escalation and or repeat notification with unpicked tickets? For example, I may set notification for 1 hour if a ticket is unpicked then send an email to people's A,B,C and D. I then want an email or sms to go out saying if after 3 hours its still unpicked or perhaps just escalate to person X. Whichever is possible. Any Ideas? I've surfed through it quite a bit but haven't been able to figure how to do this. Thanks for
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