Unable to edit & save previous time entries
We just upgraded to build 7941 from 7938. We installed the incremental build 7939 and then upgraded it to 7941. This morning, one of our techs discovered they we're unable to edit the previous existing time entries. I was also able to reproduce the issue. Is this an known issue?
Trigger action on number of processes alarm
You can trigger set actions on service monitor, but not seeing them on process monitors. Is there a way to trigger an action (cmd) based on the number of processes? We are fighting an issue with php-cgi.exe on our IIS box. We are trying to narrow down the faulty code or other issues, but it spawns only about once per day and we have yet to isolate. In the meanwhile, IIS becomes unresponsive when the number of php-cgi's start going wild and restarting IIS or recycling the specific sites application
Unable to add domain in user management
We just purchased this software and when trying to add a domain under user management it says Domain already added. I don't have any domains listed. Please advise.
mail fetching from exchange 2013
just migrated our 'support' email account from exchange 2007 to 2013 server. unable to link servicedesk back to receive mail from the mailbox. tried everything I can think of in terms of receive connectors on new exchange box. tried linking service desk using ports associated with all existing receive connectors. (not totally familiar with new exchange system yet) confirmed correct username and password for support account. out of ideas and needing help now. unsure whether the problem lies with servicedesk(unlikely)
email reply by unassigned technician
I have looked over notification settings and cant seem to see what i need so thought i would ask you lovely people ( flattery gets you everywhere ) We have a team of Technicians, When a request is raised no technicians were receiving email notifications. I created a group and placed them all in there and selected the following: Now the techies receive the emails but when they reply via email the ticket does not get updated. If i manually assign the ticket to the techie they can reply via the
Category field mandatory for requesters
Hi, How can i make the Category field mandatory when submitting a new ticket? We are using Servicedesk 9.0 Build 9035 Thanks
After 9035 update
After we did the update the admin tab is now just a big listing. Which makes it much tougher to find things. Is this just a setting or an issue with the update. As we have the latest version installed for another department with no issues. This is how it looks now.
authentication problem to login as technical help
hi i have problem to log on to admanager as help technical i dose create . when i want to log on by default help technical , have no problem . but when i use my technical on domain that not going to log on . please help me to fix my issue . thanks alot Amid
AD Manager Delegation Problems
To whom it may concern, I've got an issue relating to logging from our domain technical. As far as we're concerned users in which are made by AD manager itself can log on,whereas our own modified users don't have access.How can this issue be fixed. Please reply me back ASAP Kind Regards,Romina
Does Support Center Plus support Windows Server 2012 R2 & SQL 2012 yet?
I'd like to find out if Support Center Plus build 7941 supports Windows Server 2012 R2 & SQL 2012. Also, are their migration instructions for a smooth transition? Also what are the initial prerequisites to make sure the server is configured correctly prior to migrating the data.
EventLog Analyzer Ver.9 - Unable to add AD users
Hello, I've installed EventLog Analyzer Ver.9 Free version, in a Windows VM, but I'm unable to add AD users from web console manager, I don't see the Import to AD link, what's the problem? Thanks to all ItStaff
Support Center Api: getRequest does not seem to pull request when I specify a supportRep
Hello there, Here's the url I'm using to try to get open tickets for a specific support rep: http://<server-name>:<port>/api/json/getRequest?apikey=<apiKey>&status=open&category=" & txtCategory & "&supportRep=" & txtsupportrep Unfortunately I'm getting the following error: {"response":{"result":{"status":"Failure","statusmessage":"No support rep with the specified name exists.","statuscode":"5006"},"uri":"/api/json/getRequest"}} The funny thing is all the support reps I'm trying to pull the open
Backup error!!! please help me
We get the following error when the scheduled backup fails. What do I need to do to fix this? Error Message java.io.IOException: The process cannot access the file because another process has locked a portion of the file at java.io.FileInputStream.readBytes(Native Method) at java.io.FileInputStream.read(Unknown Source) at com.adventnet.servicedesk.tools.SDBackUp.addEntry(SDBackUp.java:2224) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2091) at com.adventnet.servicedesk.tools.SDBackUp.zipDirectory(SDBackUp.java:2064)
Error when initializing mssql database
Hey all, So, I'm trying to setup ADAudit Plus in our environment but am running into some trouble. I've setup a server 2008 R2 to run the application. Installed ADAudit and everything looked fine. Installed as a Windows service and tried starting it with a domain admin account. That worked just fine and the system could grab data from our DCs. The problem arises when I try to switch to using MSSQL 2008 R2 Standard as the backend database. After running the ChangeDB.bat and successfully connecting
Cannot access after upgrade
We have applied Adaudit 4.6 build 4661 and after that we cannot access to Adaudit. In the login page we receive the following error: Exception occured while validating account : No rows found for the table AaaAccountStatus in this DataObject And the page redirect to the following page http://server_name:8081/j_security_check Thanks in advance.
User report showing security groups the user is member of?
With ADAuditPlus is it possible to run a report based on users showing what security groups they are currently a member of?
software documentation
hello where can i add/attach the documentation for the software packages
ManageEngine Desktop Agent ver 9 and Windows XP
Hi, We have a couple of users on Windows XP due to program compatibility issue with Win7. We have installed the agent on Windows XP and so far, we are not able to push any new software installations or updates to them. Is there a compatibility issue of Agent 9 and WinXP? Is there a workaround for this matter? Thanks for any prompt reply. Eric
LockOut
Good Evening, how to set windows account lockout configuration in desktop central? Thank You
Ability to set E-mail Id(s) To Notify field with Preventive Maintenance
When defining a Preventative Maintenance task, it would be useful to be able to set the E-mail Id(s) To Notify field, as you can when creating a request. It appears to be the only request field missing from the PM task creation screen. This would allow us to have the completion notification of a PM task go to a mailing list or arbitrary list of users, as well as the requester.
Incoming Email
we have a couple of employees with a problem. When they email us they email with an address like this: firstname.surename@example.com when we inspect the incoming mail the email address is changed. it become a underscore "_" instead of a dot "." when they log in intro the self-service portal using AD authentication they can't see the ticket. Because its sent with a different email address Why is the dot changed to a underscore? our email program is IBM Lotus Notes kind regards, Jordi van Oosterbosch
CSI for requester
Hello Team, I was wondering if there's a way to hide some categories/subcategories/Items from certain requester and show it to others? I believe if there's an option to group requesters, we should be able to do that. Appreciate your prompt response. Kind Regards, GS
Put on maintenance after actual time
Hello, There should be a way to put a device(s) under maintenance, after the maintenance actually happens. There are cases when technicians are missing to unmanage the device(s), or create a downtime through the Downtime Scheduler. Some authorized admins should be able to create the maintenance afterwards, which would affect past records. At the moment, the down time is not adjusted if you create this downtime scheduler after the downtime actually happens. Anyway it is doable currently? Regards
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Site not assigned to Technician
For one requester, the technician cannot make request , error is " you cannot make request as the site is not assigned to you". Iam pulling out the requester from active directory and rechecked to confirm that site is already assigned to all technician. Tried removing the site and adding it back but the same error.
IPSLA VOIP Monitors stop collecting
Need some help with my monitors that I have setup in OPManager Version 11300. Over time these monitors will just stop collecting. I have setup 8 Monitors, as of today I only have 2 collecting. I have tried a few setting changes but nothing seems to work. Routers 2911/21 ISR2
Unable to See Google Maps in Internet Explorer
Hello! Since today, we can't see Google maps anymore on Opmanager with Internet Explorer 11. We tried with Google Chrome and it works ok. We tried from different PC with Internet Explorer 11 and it doesn't show anymore. I think we need to have flash installed. When we enter to https://helpx.adobe.com/flash-player.html, the animation shows ok and it recognized that Flash is installed. Can you help us? Opmanager Build: 114000 Thanks! Damien
Time Spent Technician not being assigned
When a work log is created the Time Spent Technician field is not being populated. I assume, not being able to see what is behind it, that the Owner of the work log should be in this field. This is causing me an issue with a report for time spent that I am running where the Time Spent Technician is being returned as "Not Assigned" and Time Spent is not being returned for the work logs on the requests.
Scanning Printers / Routers
I have added a printer to my ODSDP. Within the Printer Configuration, the SNMP community has been setup and I have set the credentials in ODSDP to connect to that community. When I click on scan now, it uses the Probe that has been setup on my network but it does not read anything from the printer. I have reviewed the User Guide for ODSDP but there is nothing under ASSETS > PRINTER to ensure i am setting this up correctly. Is there a specific setting that needs to be used?
password released
We need to set time range when assigning passwords to be released but specifying the day (eg . Saturday and Sunday but not days from Monday to Friday ) You can do this?
Failed PMP secondary - running on MySQL
Hi Our Secondary PMP server has failed and we have taken the opportunity to move it to a new server running Server 2012, the Primary has also been rebuilt and moved to a seperate 2012 Server, the backend database is running on MySQL and the current version is 7002. The Primary instance is up and running very happily, I am now attempting to install PMP on the Secondary and as our database is still on MySQL I am doing this from 6.3 and upgrading it as version 7 is installed as PostGRES. However, when
issue with Windows Domain Agent
Hi, I have: 1. Win server 2012 - Primary PMP 2. Win server MSSQL DB - Primary DB 3. Win server 2012 - Secondary PMP 4. Win server MSSQL DB - Secondary DB PMP version 7.5 Wen I try to install Windows Domain Agent I get the issue "Certification verification failed". Can you help please. Domain Controller - Win Server 2008 R2.
Upgrade from 6903 to 7000 fails v2
Hi There, I'm unable to upgrade PMP to 7000 from 6903, the installation fails constantly. I had two issues while installing Exception error but resolved this by deleting the patch folder in the PMP folder After clearing that I now get a 'Could not start Postgres database'. No log files are generated and I'm running the command prompt as as Admin I had a look at this post even though it applied to CentOS as the sympton was similiar https://forums.manageengine.com/topic/upgrade-from-6903-to-7000-fails
Manage Resource groups via the API
Hi! It would be nice to be able to manage the resource group from SSH or REST. At least we need to: 1- List the existing resource groups 2- List the resources in these groups TIA, ld
How can I setting up Office365 account in Exchange reporter?
I cannot setting up office 365 account on exchange reporter. I tried with admin account but i got and error invalid username or password. If I use the same account on office365 webconsole i can access with admin privilege. Somebody knows the steps for this configuration?.
Exchange Reporter Plus Build 5000 Released !
Hi Everyone, We are glad to announce the release of ExchangeReporter Plus Build 5000 ! Below are the new features, enhancements and bug fix included in 5000. New Features: Office 365 Reports : Mailbox Enabled User Report lists all the mailbox enabled users with details like Mailbox Name, Email, Last Logon User, Last Logon Time and Server information. Mailbox Size Report returns the current list of all Office 365 Mailboxes in an Exchange Organization and their respective sizes and count along
Correlation Engine STOPPED. Contact support to resolve
hi the correlation engine in my server not working. os that i use <<< server 2008 R2 >>. thanks
moving users in bulk using OUName attribute and Reset passwords at first login
Is it possible to move users using OUName attribute? I have tried, but ADM+ does not gives any error, neither it does not moves the users. I have to select the folder manually and import the CSV file. Here is sample file: LoginID UserAccountControl msExchHideFromAddressLists OUName Sam 514 TRUE LDAP://dc=Home,dc=com,dc=disabled Another issue I am facing is with a file where the users should reset the Password at first login.
UnExpected error when updating project
Hi, I would like to update some information on one project, but after editing the project, and clicking on the "update" button with or even without any modification, I just receive an error message : UnExpected error occured. This error occures on each existing project, even on a new project created just now to check. How can I find the problem and solve it ? thanks for your help. Additional info : Service Desk Plus MSP 8.3 Build 8304 Same problem within Firefox and IE
How to set the correct date and time ...
I have looked through the forums and found multiple fixes for a windows issue with service desk. However I am running OPManager ovf with suse. I have changed the date and time on the guest, and after about a minute it changes back. I do not see anywhere in the OPManager web interface to chage / correct the date and time. It is about 8 hours ahead of my time zone and reports generally show the the next day not the present day. Is there a simple fix for this as I have seen issue with service desk dating
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