Here's the url I'm using to try to get open tickets for a specific support rep:

http://<server-name>:<port>/api/json/getRequest?apikey=<apiKey>&status=open&category=" & txtCategory & "&supportRep=" & txtsupportrep

Unfortunately I'm getting the following error: {"response":{"result":{"status":"Failure","statusmessage":" No support rep with the specified name exists.","statuscode":"5006"},"uri":"/api/json/getRequest"}}

The funny thing is all the support reps I'm trying to pull the open request do exist in support center plus. I'm out of idea as I can't seem to get this to work. Please tell me what I'm doing wrong and how to get open requests by support rep.

Thank you,

Joel Laccruche