SSH login error
Hi to all, i've read all thread on this community but for me the ssh login is in error. My login innterface is: login as: admin@x.x.x.x's password: [~] # I've modified field but problem persists. can anyone help me?
Remove Sign in
Hi , We are in the trial period and customizing the mail page for users . We only want to have the option de change password and unlocked the account, users get the email with the code to complete the task. We want to remove this ( the sign in opcion ) from the mail web page , how can we accomplish this ? The option 'hide" does not work neither . Regards
Change defaut Dashboard in API client
After some searching I figured out how to change the Default dashboard in the Old UI but can't find any information on how to do it for the API Client. At the moment on login I am getting one of our own Custom dashboards and there doesn't seem to be any way to change that as far as I can tell. Is there any way to do this?
SDP - Request Catalog - Translation
Hi, Is there a way to have the Request Catalog translated? I have noticed that when you switch between languages the "Request Catalog" button from the Requester portal stays as "Request Catalog" (English), and all of the sub-categories stay in English. Do these all need to be manually translated? I saw that using the Admin Tab > General > Translations you can do some modifications. But for the "Request Catalog" this appears to be a static change that would change the language for all regardless of
Allow change only to sub-category
Is there a way to set a category to view only but allow the requester to set the sub-category?
Restricting Requester to view only his Assets
Hi, how can i restrict the requester to view only the assets which he belongs in submitting New Incident form. Right now when a customer tried to log a incident and dig down the assets lists he can see all assets of all sites which he no needs to see. please help.
Error for one user accessing previously submitted Requests
Hi For some reason, when one of our users tries to access a Request she previously submitted, she gets the following error : HTTP STATUS 400 - Invalid Path / WorkOrder requested type Status Report message Invalid Path /workorder was requested description The request sent by the client was syntactically incorrect (Invalid path /workorder was requested). Could anyone please advise Thanks.
How to migrate ServiceDesk to SupportCenter?
I see structure of tables with ServiceDesk and is same structure to SupportCenter. Have any solution for migrate my data of ServiceDesk to SupportCenter?
Change subcategory
Where do I add a subcategory to a category? for change requests
Opmanager User Manager: Add domain
On the Central, have successfully added a domain, however a second domain can't be added and no error is given. On the Probe, we can't even add a single domain. Once again, no error is given. Anyone have any ideas? Cheers
Administrator changes report
Hello team, Just wondering if there's a way that I can get a report of which Administrator made what changes on ServiceDesk Plus? We have more than one administrator and we have updated the latest hotfixes. However, we can still see changes to the application but we're not sure if that was the update or that was applied by someone in the Admins. Kind Regards, Geo Samy
Embedded employee search
Hello. Our Marketing/HR have asked if it is possible to embed the "Seach Employee" function into the company's Intranet. when we embed the code it looks and works fine. However when the results come up it looks like this We do not want users to have the abilty to log in to ADSS at present so would prefer if the results did not offer the option to login or advertise the ADSS logo. is this possible ?
Update Failed 9034 to Build 9035
When i try to update i got the message bellow: Unable to start the database. Possibly server is running, if so please shutdown the server. Or previous upgrade is failed and the message for the same will be displayed in the command prompt. I will put the update log attached. UpdateLog Thanks in adavnced.
adding forms to service templates
Not sure if this can be done but I would like to see the ability to add a company form into one of the templates so the users can fill it out whilst creating the ticket. T
Add "Forgot Username" functionality
I requested this by submitting an online form, but haven't heard anything back. Is it possible to add a "Forgot Username" functionality, where the user enters an email, if the email address is in ADFS, you send the username to that email address?
Deny a specific update for a custom group of computers
Is it possible to deny a specific patch update to a specific computer or group of computers?
evaluation license
Hi, My evaluation license will expire soon, I will buy the essential license but not yet purchased It's possible to have another one license ? Thanks in advance Version 10.2.0 Build Number 10200 License Info Essential-Unlimited Interface License Type Trial Expires On 2015-2-26 Licensed to Evaluation User Database Used POSTGRES Interfaces Managed 25 AMS Expires On 2015-2-26
Feature Request: Archive Old Contracts
I would like to be able to archive expired (old) contracts in ServiceDesk Plus to keep them available for historical purposes, but not have to see them unless I want to look at them. Thank you, Carey
Requests assigned to Technicians who have already marked leave
Technicians are assigned requests even when they have marked leave days on service desk plus portal
New Category in OpManager for KVM switches
I have a couple of SNMP enabled HP KVM switches that I would like to monitor. I Have the MIB but I would like to add a new category for KVM switches. Any ideas?
some question about Syslog in OpManager
Hi there, I'm trying to set up a new syslog rule but having some problem understanding how it works. under Admin > Syslog Rules ... what is the Facility Name field? still in the rule page, it only says to raise an alarm, but how about sending an email notification? Thank you for your advice.
ManageEngine Firewall Analyzer 8.2 - Now Available
ManageEngine is glad to announce the general availability of Firewall Analyzer 8.2 – Standalone Edition and Distributed Edition for download and evaluation (30 day free trial). With the general availability of Firewall Analyzer 8.2, ManageEngine delivers advanced firewall policy anomaly reports that facilitates effective firewall policy optimization. The policy anomaly reports are: Shadow Redundancy Correlation Generalization Grouping Other major features are: Indexing Traffic logs for fine grained
multiple email addresses
In our organization we are using multiple email addresses for different sites. We have one main email. with that email address users can log in intro the manage engine page self-service portal with AD authentication. When they use multiple email addresses the tickets don’t get under one account and cant log their status. Is there a option to add multiple email addresses for one person? so each email from different email addresses comes under one account?
Adding vCenter 5.1 to OpManager
I have upgraded to v10 of OpManager and watched the video showing how to add vCenter to OpManager. I have also created a credential specifically for vCenter that has administrative rights. When I try to discover the vCenter server using the credentials I get the error "Failed to connect the VMware Host WebService(Device may not be reachable/Credentials may be wrong)" We have not been able to find anything on ME's website that say they support v5.1. Any thoughts?
Account Details
Query SELECT accountdefinition.org_name, accountdefinition.support_email, accountdefinition.sendername, accountdefinition.login_uri, aaacontactinfo.emailid, aaacontactinfo.landline, aaacontactinfo.mobile, aaacontactinfo.fax, aaacontactinfo.web_url, aaacontactinfo.res_phone, aaapostaladdress.door_no, aaapostaladdress.street, aaapostaladdress.location, aaapostaladdress.landmark, aaapostaladdress.city, aaapostaladdress.postalcode, aaapostaladdress.state,
Uninstalling Software
How can I uninstall an exe software which is installed on my client computers remotely. How can I find uninstall switches.Is it necessary to upload its uninstall exe from the computer in URL path? How it can be done? Do Yahoo! messenger or chrom have silent uninstall?
Cisco IP Phones on SDP
Dears, we scanned and discovered the IP phone successfully but we need to have an option to assign it automatically to the users, can this be done?
Urgent help: All out war vs our outlook. Recipient not found.
Hi, We've stumbled upon a fairly annoying problem when it was decided to disable an email address on our exchange server. One message was sent through SD to that email, got back from outlook that the request has been appended with a user reply, then that got bounced back, and SD appends the reply and then sends yet again an update causing a nasty email loop. We've stopped the loop for now, however i need a nice way of deleting tons of messages in one incident. Whats the best way of doing this? Thanks
Sub Accounts
I have Multiple Sub-Accounts under single accounts, which work fine. But is there a way to add additional sub accounts (Representing Departments) under the sub account for departments. I have any Agency that has multiple Agency's under it and them departments that need separate, Billing, contacts and support. Thanks Tom
Scheduled report - Computers without a specific piece of software
Is there a way to schedule this report to run? I've tried creating a scheduled report using the following options: Select Reports: Inventory reports > Computers with/without a specific software > clicked the + sign and configured with the following fields: Software Name > not equal > Sophos Anti Virus It seems to me the problem is when you run the report manually, you select 'Does not equal' but this option is missing from scheduled report area as you can only select 'not equal' and this generates
Automatically delete/close certain tickets in a group
Slightly odd problem this one. We have a group called IT Alerts in our SDP. It's a group for messages from our automated systems (backup scripts, hardware monitors etc). The small but irritating problem we have is this: The alerts emails are sent in to SDP from a variety of non-existent email addresses e.g. sql_backups@mycompany.com, san_monitor@mycompany.com etc. We have 'acknowlege requester by email' turned on, so every time a system sends in an alert email, SDP sends back the 'Thank you for your
DeviceExpert Compliance Rules
Morning, I'm experiencing a strange issue (it's strange to me). I have the following code on my VTY lines line vty 0 4 session-timeout 5 access-class 50 in exec-timeout 5 0 timeout login response 60 authorization commands 1 AUTHOR-COMM-1 authorization commands 15 AUTHOR-COMM-15 authorization exec AUTHOR accounting commands 1 ACCOUNTING accounting commands 15 ACC-COMM-15 accounting exec EXEC-ACCOUNTING login authentication TEL-AUTHEN line vty 5 15 session-timeout 5 access-class 50 in
Purchase module issues
Dear all we just started testing the Purchasing module on servicedesk, I am facing an issue with the requester {requested by} I only can add my name how I can solve this. Thank you
MSSQL version
Can you please advise what versions and editions of Microsoft SQL Server are compatible with SD+ release 9027? cheers Graeme McFadden
Custom devices
Is it possible to add custom devices to DeviceExpert? I want to retrieve and store config files for an application running in a Linux server.
Backup failed for Cisco 3750x_Stack
We have successfully added and tested credentials for stack of 6xCisco_3750x following DeviceExpert help example Cisco IOS device - directly entered into enable mode. But all our tries to backup it are failed. We've tried SSH-TFTP and SSH protocols for backup with the same result - Failure Response(see screenshot). It seems that DevExp tries to do backup twice: first time success and second time (after excess entering into enable mode) - failed. Why does it try to enter in enable mode while we set
AS400 monitor setting jobs alarm
Hi, i created an AS400 monito and i am unable to set alarm for jobs,queues sybsystems ecc. After poll i see the health and availability green so i suppose the polling is successful but in jobs tab i have situationas you can see on attached image. All is greyed and links "config. alarm", "add job", "enable/disbale job" too are greyed. Same things for other tabs: subsys, queue etc. The user i am using is *secofr class. any advice is welcome. Thanks
When 'll be available this features?
Can't find this features in "roadmap" https://creator.zoho.com/servicedeskplus/sdp-known-issues/#View:SDP_Features the features are: 1. cc not provided: SD-53435 2. tech reply email https://forums.manageengine.com/topic/when-technician-reply-to-a-request-by-email-requester-is-not-notified 3. Group based SLA's SDF-26019
Rule Engine Add Notification Profile.
Hi Guys can a Rule engine add a notification to all devices when added to opmanager based on criteria? Thanks, Stephen
Notification when CAB approved
Hi Is it possible to receive a notification when approval is given by the CAB members? Regards Mike
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