please configure the mail server settings before adding Email/SMS profiles loop
I am trying to configure a "log a ticket" notification profile, and when I do I get stuck in this loop. I have tested the mail server settings and it works, and no matter what I do it keeps coming back to this message. Even after I go to the mail server settings and click OK to accept the existing settings (I also tried re-entering them), it continues to give me this popup until I click cancel on the mail server settings configuration screen, which then puts me back at the Admin screen to start all
Rest Api Documenation
Is there a details document containing all the fields that can be used in the api call. ? Where in the process of using the api to add resources of newly installed servers. To allow us to mass reset the local admin password on a scheduled bases.
Error while registering this managed server. Please see enterprise.txt
Hi, I have installed the Admin server on now CENTOS 6.6 which has installed fine and i can browse the web page. However, when installing the server, it goes through fine until the end where it says: error while registering this managed server. please contact support with enterprise.txt The weird thing is, when it asks to enter the Admin server for validation i get a SUCCESS. Right before it finishes installing is when it throw up that error at me. When i run bin/./run.sh i get the error telling
eaton 9355 UPS
Hello iam trying to montior 2 upses and i get the UPS Battery is low alarm and i cant get this to work also
Notifications for technicians when updating request with Worklog, tasks, notes, outgoing mail, updating worklog, updating task etc.
Hi, why does not notification rules > “Send notification to technician(s) when request in this group is updated” include the following type of updates: · Adding note · Adding worklog · Adding task · Outgoing mail · Updating worklog · Updating task · Status resolved The only notifications that are sent out to the technicians in the group selected, are changes being made within the request detail fields. (Example: Impact, urgency, status:
Reporting on Known Errors
Good day, I am looking for a way to report on all problems marked as Known Errors. However, I cannot seem to locate the field to filter my report on. Any help would be appreciated. Thank you, Mike Taylor
Custom monitor, how to select one instance value from "get bulk"?
I have a custom monitor which uses an SNMP "getbulk" for table entries which returns enumerated values (i.e. OID.1, OID.2 etc.), the "test monitor" function in edit monitor however times out with"Monitor did not respond to the test request"... Running a packet sniffer on the same server interface as the OpManager server shows the SNMP requests go out, and the replies with data (all 10 enumerated responses are present with sequence numbers all equal to the request sequence number). How do I get
Source and Destination not show
Hello, I have a OpManager installed with SQL Server and also have Netflow, but it is plugin licensing. The NetFlow was installed and pointed to the SQL Server, but even after all set up is not displayed's IP source and destination and also not shown the protocols / ports used. Is there anything else to be configured? The only support option would be through this site? Thank You
Error while creating request to SDP
Dear sir.. We are trying to create request as (incident & service) to SPD but it show as an error [10:55:17:123]|[01-21-2015]|[com.adventnet.servicedesk.workorder.action.WorkOrderAction]|[SEVERE]|[30]|: Exception while trying to add WorkOrder|java.lang.NullPointerException And i have rename the folder named "extracted" (to extracted_old) but still have same error So could any one help me out bcz am have problem with client and i cant do it thank
Group view of Scheduler
When I am in the scheduler, I want to be able to see all leave, tasks and changes against technicians in a group. For some reason, I appear only to be able to view tasks, changes etc against individuals and not groups. When I select, site the select 'Group' should I not have an option under Technician called 'All Technicians'? Thanks Andy
When ticket is resolved two emails are sent to customer: updated and resolved
Hi, As per above, is there a way to setup sdp so that it only sends resolved notification once the incident is resolved and not resolved along with updated at the same time? I thought there should be a business rule to set like this: if ticket updated and status does not equal resolved, take action: send update notification. Please advise Thanks
View requests using servlet
Hi, In the following servlet request: http://myserver:port/servlets/RequestServlet?operation=GetRequestDetails&workOrderID=number&username=user&password=pwd&DOMAIN_NAME=mydomain&logonDomainName=AD_AUTH 1. Are the username and password my SD+ credentials? 2. Where can I get DOMAIN_NAME and logonDomainName? Thanks, Marlon
Multiple entry (table) status polling
Hi. Can a MIB table be polled and the status of the entries returned in opManager? More specifically I'm looking for the status { allUp ( 1 ) , functionalUp ( 2 ) , partialUp ( 3 ) , stopped ( 4 ) } of a dynamically changing number of Service Groups in our load balancers and marked against the name of the Service Group. Can the values (1-4) be mapped to human friendly names/titles? So, for each entry, returning name(s) .1.3.6.1.4.1.22610.2.4.3.3.1.2.1.1 and then pairing it against the value of
Unable to monitor Per VM Memory usage
I'm currently monitoring two Hyper-V servers and I am able to get most of the relevant monitoring information back apart from memory Usage per VM. In the History Reports > Memory section of the host info I am able to view memory usage, but when I select the 'per VM' checkbox the graph simply shows 'No Data Available'. Is there anything I can do to fix this?
Best Practices Guide for Implementing ManageEngine Ops Enterprise Edition - Central/Probe & Standalone
Hi, I need any technical documentation on installation scenarios for Manage Engine Ops Enterprise Edition. I have up to 1000 devices on different physical location and some sites only have 5 to 10 devices. What is the best installation scenario for me to implement Manage Engine Ops - Central / Probe OR Standalone. Regards TS
ManageEngine Ops integration with SAP IT HelpDesk
Hi, It is possible to integrate Manage Engine Ops with SAP IT Helpdesk to Register Critical Alerts Automatically ?
additional field change
When a Change needs to be approved or rejected the manager needs to fill in a commend for status change. This is a additional field. I have 2 questions: is it possible to let the box empty and press Save (so when I want to add a commend i can. when i don't have commends i dont fill in anything. When the options above are not possible, is it possible to remove the box. So i can change the status without getting additional fields.
mail server setting
we are trying to change the server of opmanager from windows to linux(cestos), and we are facing email server setting with the following message. java.net.SocketException cannot be cast to javax.mail.MessagingException can you please help? ps: there is no issue on windows. regards, makoto
Connect Domino LDAP to ManageEngine Service Desk Plus
Hi Guys I already integrated Domino Mail to the ManageEngine Service Desk Plus the only task left is enable LDAP authentication from Domino. Can anyone share me some lights to what are parameters i need to fill in to make it works ex LDAP server type etc. Wishing for you fast response guys
Associate Requester to two different sites
Greetings, Is there a way to associate a requester to to different sites? I've got requesters that travel and work on two different sites. Thanks, Danny
keep asset from being scanned
We have a number of assets that are in the Asset DB but we do not want to delete or Dispose of yet, I have added additional Asset States for these, but need a way to keep the daily Audit/Asset Scan from attempting to scan them (to reduce the number of Entries in "Workstation/Server failed during last scan" to assets that are actually having problems). I would think that the daily Audit/Asset scan should only scan Assets that are In Use or In Store.. Any idea how to accomplish this?
Error when performing - GET - null while performing GET_REQUESTS
I am writing a script to get all new and assigned requests from the system. After going through the documentation and various posts, I have come up with below request to format. http://localhost:9991/sdpapi/request?OPERATION_NAME=GET_REQUESTS&TECHNICIAN_KEY=E5E54F22-8010-4A0F-BF5E-E2C4355B3343&INPUT_DATA=<Operation><Details><from>0</from><limit>50</limit><filterby> All My Requests</filterby> </Details></Operation> However I am getting the following result using a web browser to open the URL. Could
SupportCenter Plus Security Vulnerabilities Notification
Hello, High-Tech Bridge Security Research Lab has discovered multiple security vulnerabilities in SupportCenter Plus Preview available here: https://www.htbridge.com/advisory/HTB23247 Developers can contact us by email for details: advisory (at) htbridge.com Best regards, High-Tech Bridge Security Research Lab
The RPC server is unavailable - Error Code:6ba After update
I just updated to 4661 and now AD Audit is unable to connect to my domain controllers. When I go into Domain Settings and tell it to discover Domain Controllers, it says "Domain Controllers cannot be discovered" When I try to manually add them, it says they already exist and it will not let me save my settings. When I go to http://localhost:8081/runQuery.do and run select * from adsmdcconfiguration it says " The RPC server is unavailable - Error Code:6ba." I have rules in the domain controller
Mail configuration with aliasses in Office 365
We have recently migrated to Office 365 but are having problems with assigning incoming emails to the correct business unit since then. We have a mailbox 'support@company.com' which we have setup in the global mail server settings. In one business unit we have setup this email address as the incoming email address. For another business unit we have added an alias 'more-support@company.com' to the mailbox in Office 365. This email address is setup as the incoming email address for this business unit.
Users Receiving SSL Errors in Google Chrome
Users attempting to enroll in ADSelfService are reciving multiple errors when they try to enroll using a recent version of Google Chrome. Errors include; ERR_SSL_FALLBACK_BEYOND_MINIMUM_VERSION INVALID or WEAK CIPHER or INCORRECT SSL VERSION
Notify Group when ticket is assigned
My team was hoping for a notification rule that would email the Support Group when a ticket is assigned to a technician so everyone knew if that ticket was taken. Essentially notify everyone and not just that one Tech when it is assigned. It was a feature spiceworks had and was very useful for us.
Oracle Linux OS
Hi How to monitor oracle linux?
Email Alerts going to wrong people
Would like to tailor alerts to specific persons. (e.g. Do not want PMP alerts from the Cisco router to go to an HR person) Right now, all alerts go to "all" personnel. Please advise, in layman's terms how to fix this.
Manual to recover PMP
We are preparing our Continuity Plan and I need a detailed step by step how to recover our PMP server from backups. Is there any manual that shows how to do that? Thanks.
Can not choose account in "MSP Service Level Agreement"
Hi, As the heading says, I can not choose account to set SLA. I'm logged in as "administrator", but i can only see one account (i have 4). The help section states: To add a new SLA, select the account from the account combo box and site from the Service Level Agreement for combo box. Click Add New SLA link on the right hand side corner of the SLA List table. Note: The administrator has the privilege to set the SLA for all the sites, whereas the SDAccountAdmin and SDSiteAdmin can view and set the
computer configurations don't execute!
I have deployed some configurations in computer section,I have even tried the templates themselves,I have reset the PC for several times and it's been over 90 mins that these policies have been deployed. None of the computer configurations(such as software deployment,user management,etc) got applied, my user configurations execute properly though.
how to reset admin password?
Hi, I have enabled google authentication for my user account and I deleted it's app from my mobile and can not login to the program. I also do not remember the admin password and i am stuck in login page? would plaese help me to reset the admin password so I can login ? thanks, Reza.
9033 - Solutions search returning "No solutions available". Enterprise edition.
Thank you.
Install SCP on existing Tomcat
Hello, I have already an installation of tomcat running other apps, Is it possible, install SCP to use the same tomcat ?
Copy image from Outlook and paste in description
Hi, If you copy an image from Outlook you cannot paste in Description field using Firefox and Chrome. It works with IE. Thanks in advance, Aritz.
Sending E-mails
Hello, I am has a problem with sending e-mails. I use a Trial Enterprise version. A some weeks, the e-mails are sending normally. Now, the e-mail send, but some recipients don't received. Internal e-mails arrive normally. If I logon in the mail server, the e-mail send normally. In the support file, don't have errors. Recent I change the Virtual Machine of Server 2012 for another Server 2012. Example: I open a ticket for user with e-mail xxx@live.com. And I receive all tickets open in my e-mail leandro@mybusiness.com
Changing Monitored Dial
Hi Everyone, I've followed the directions on how to change the snapshot.xml file to so you can use different graphs on the monitor page. It works for servers and such, but not for a Virtual Device it seems. I have virtual devices that by default, the template shows CPU Utilization, Memory Utilization, and Network Usage. I'd like to change the network usage to show the pie graph of disk usage instead. I've attached a screenshot for an example.
Report on Overdue tickets by Technician
I'm looking for a report that shows the count of overdue tickets by technician. Would be grateful if someone could help. Thanks
Monitoring Java processes and arguments
Hello all, I just don't understand : I try to monitor in Opmanager 4 different JAVA processes which have different arguments for each. Everytime the process shutdown and restart,... the processes are still down what should I do ? do I have to tick "path" or not (picture one) Does this process monitoring depend of the ID of the process ?
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