AD Cleanup
Need help cleaning up my active directory I am currently using Admanager plus and I would love to find a way to get every inactive AD computer accounts since 2014.
"Low disk space in Patch Repository" e-mail notification
For the past two days I've been receiving an e-mail alert from Desktop Central (Build 90121) as follows: Subject: Low Disk Space in your Patch Repository! Hi, Your Patch Repository is running out of disk space. Limit Specified: 10GB Current Size: 10.28GB The message includes a link to "Configure Clean Up Policy" (Points to this URL: http://<server:8020>/ storepatch.do?actiontocall=showpatchstoredetails&ascending=false&tabselect=settings ) but I can't get the URL to work and I'm not seeing a "Patch
APN Update
We are due to renew our Apple APN within the next 90 days. When we renew and apply to Desktop Central is this seamless to the end user - i.e. are they prompted to accept a new certificate on their Apple device?... Many thanks, Alan.
Auto assign technicians to new accounts
Hello! At the moment, when we have a technician who is not an admin we have to manually assign any additional accounts added to give them access to that account, by editing the technician then using the "Associate account with technician". All of our technicians should have the ability to see all accounts, but as just a normal help desk user (IE: No Admin). Is there an option that automatically gives existing technicians access to new accounts. Thanks for any help in advance!
Update fails
When trying to apply the update 8.3.0.7 to a 8.3.0.6 Windows installation with Postgres it fails after a couple of minutes with the message: "Trying to start PostgresSQL server failed" Of course the service has been stopped as well as stopDB has been executed. All executed from elevated CMD-prompt. After that I'm able to start ServicedeskMSP service and everything works, but version is still 8.3.0.6 Any ideas why the update fails?
Desktop central - faulting application - dcuninstallsw.exe
Hi I've raised a support call but haven't heard a thing from support, so I thought I'd try here. All the server and workstations that have the DTC agent install keep having the error below appearing repeatedly in the eventlogs (apps). Faulting application name: dcuninstallsw.exe, version: 8.0.0.1, time stamp: 0x543bb769 Faulting module name: dcuninstallsw.exe, version: 8.0.0.1, time stamp: 0x543bb769 Exception code: 0xc0000005 Fault offset: 0x00009a4d Faulting process id: 0x2e70 Faulting application
SAML User Provisioning
A number of SAML integrations (WebEx and Salesforce, for example) offer a user account provisioning option. It would be nice if instead of relying on a .csv import or a separate AD sync tool, we could manage account creation via assignment of the application to the user within our SSO platform. Same for deprovisioning. Thanks, Ryan
Report of PCs that are not having Antivirus installed
Hello, I need to generate a report for PCs that are not having Antivirus Installed. I already tried custom report but it did not work. Thanks in advance for the help.
Windows Notification Service (WNS) is not Reachable
We are seeing the error message below in Desktop Central under MDM / Enrollment. Anyone know what this is? Did not see this before today. Maybe a port that needs to be opened? Windows Notification Service(WNS) is not Reachable! Desktop Central is not able to reach WNS, Contact Support with the server logs.
Requests approaching SLA Violation
Hi The dashboard on the Home screen displays calls approaching SLA violation, but also every other call. I would assume that the trigger for this would be x% of the SLA, yet I have requests with a 5day resolution SLA advising that SLA will be violated in 117hrs. How can I tweak the notification of violation, please? James Gander Gander Service Management IT Operations and Service Management Consultancy
Notification Profiles Report
I have been asked to create a Notifications Profiles Report both by profile or device that includes the "criteria selected" for each device. I have searched the forums and have found other reports, but not ones this detailed. Any help would be great By Profile Example Profile Name, Action, Device Name, Selected Criteria, To Email monitor, Send Email, server101, Device Misses 3 Polls, ithelpdesk@company.com monitor, Send Email, server101, When any DNS Service is down, ithelpdesk@company.com monitor,
¿Is it possible remove the "button" change Template from new request?
¿Is it possible remove the "button" change Template from new request? I attached an exemple.
Custon Report / Failed Login Attempts
I am trying to create a custom report on my Sonciwall NSA2400 I would like to create and email a daily report that shows failed logins to the firewall for specific users. I see some of this data in Admin Reports but I cant figure out how to narrow the results down. Thanks
Is possible to retrieve some server informations through REST API?
Hi, I need retrieve some informations of monitored servers through REST API. Is possible retrieve this informations: * SO description, examples: Linux 2.6.18-194.el5 #1 SMP Mon Mar 29 22:10:29 EDT 2010 x86_64, Windows Server 2008 R2 Enterprise Edition, 64-bit - Build 7600 * RAM size, like 4096 MB, etc... * Amount CPU * type of CPU * hostname Nilo
Technicians Report
Hi I need to create a report that I can run anytime of the day showing technicians in a specific support group and how many tickets they have open and how many they have closed so far for the day. Can you please help. Thanks Sonja
Downgrading Servicedesk to Helpdesk
Please I have had a trail version of the MESD Enterprise running in my organization but after reviews, its being advised to start with the helpdesk feature. And since I have already gone far with the configuration in enterprise I would love to know how to downgrade it to just the helpdesk
How to delete/disable status (open/closed/resolved/onhold)
Hi, One of our customer do not want status resolved in ticket. Please give me psql query to delete/disable the same Thanks
How to enable request status color code
Color code feature implemented or not. Please tell me how to enable it.
Milestones as collections of tasks vs. requests
Hello. I have just started using ServiceDesk Plus for project management in an agile environment. To me, being new at this, it seems like it would make more sense to have milestones be collections of requests instead of tasks because it seems like requests are more like product backlog items and milestones are what you might call themes or epics, and tasks would be, well, tasks, the discrete work that needs to be completed to complete the backlog request item. I did find a way to associate the
Problem with mail conf
Hey, I download and install ManageEngine ServiceDesk Plus v9.0. I Made one installation of my fedora server and integrated with MySQL. I manage to configure mailbox for our service to and connect it in administration panel. Unfortunately I had reinstall my servicedesk to use postgresql database. After installation I have problem with conifugurating my mailbox. Strange because I use the same creditentials, I choose IMAPS and it gave me a notice That It can't find the proper certificate please set trusted/self
ADManager Plus Build 6280 Released !
Hi All, We are glad to announce the release of ADManager Plus Build 6280! Below are the new features, enhancements and issue fixes that are included in this build. New Features: Office 365 License Management helps you assign, replace or remove the licenses of multiple AD users who are enrolled in Office 365, in one single action. Further, to make it easy for you to specify the users whose licenses have to be modified, this feature provides an option to import the list of users from a CSV file. Copy
Extreme switches: EAPS info and custom dials
Hello! I have a few questions concerning Extreme switches that are in EAPS ring. First questions is it possible to make a table or dial to a device snapshot that includes info from the mib? (attachment: eaps_info) That way it would be easier to get EAPS information from the switch just by looking at device snapshot. Second question is: How can I get a dial showing for example cpu utilization? (attachment: cpu_util) I understand it need some tinkering with the "opmanager_snapshot_dial.xml" file, but
New ticket issue
Hello, we have SDP build 9035. When we creating new ticket and english-named requester, everything is OK. But if username is in cyrillic, we have alert "requester name does not exist. do you wish to add new?" and no matter that requester was imported already. Also, we lost body of ticket, only subject is remaning. How can we fix that?
Zoho Reports in servicesdesk plus licence details ?
In Service desk when we integrate service desk with ZOHO REPORTS module is it free.In zoho reports 2 technican are free can I use the same to start with Zoho reports .
How to get notified about changes in request
Hello, I would like to integrate ServiceDeck Plus with my program using its api. I need to get notified about every change in status of request. I saw that there exists callbackUrl, but without any description and as I understood it calls back only when request is closed. How to catch ServiceDesk events on status change in request through api? And I would like to get previos data of request and changed too. Thanks.
Install Service Desk Plus With MSSQL 2012 Server
You can Help Me, you can tell me if is possible install Service Desk Plus with Window 2012 Server Standard and SQL Server 2012 With SP1. Thank you for your respond. Regards.
Unable to create a backup on MSSQL
I installed OpManger 11 64 bits and MSSQL server 2012 64 bits on a windows 2008 64 bit server. Im trying to create a backup of OpManager, but I got this message: C:\ManageEngine\OpManager\bin\backup>BackupDB.bat -mode configdata file:C:\ManageEngine\OpManager\conf\ui.properties [OpManagerUtil] COLUMNSTORE INDEX set is false Please install MSSQL native client in OpManager server and copy bcp.exe and bcp. rll files from MSSQL Server to <OpManagerHome> directory and then try again. C:\ManageEngine\OpManager\bin\backup>BackupDB.bat
After update and service pack 6 cannot start application
Urgent problem, as Servipack cannot be uninstalled (have tried to call the support number, no agents available) Same problem as other post with simiar topic (no solution), also as topic "The ServiceDesk startup hanging at "Application layer started.........................."" Included is the wrapper.log, as this was asked for in the other topics/posts. Best Regards Jan
Reports problem
I have problem with the reports in new version build number 9035 when i want to create any report this message shown to me HTTP Status 500 type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Servlet execution threw an exception
com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26)
com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:201)
org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)
com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)
com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:178)
com.adventnet.console.filter.IT360Filter.doFilter(IT360Filter.java:133)
com.adventnet.console.agent.ConsoleFilter.doFilter(ConsoleFilter.java:371)
org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
$ticketowner in SLA setup
I am configuring SLAs, and wondered who is the $ticketowner? I looked through support docs and forums, and at some point it seems to be the person that created the ticket (in which case email fetching would create who as ticketowner?) and at another it seemed to be the assigned technician (which would be perfect for me). Can you clarify who this is in the context of SLA notification? Thanks Diana
Large Servicedesk MS SQL log
Hi I have a question. Why is my MS SQL log file for our Servicedesk larger then the database is self? The database uses about 180MB and the Log about 1GB of storage. Is there something wrong with the setup or? Regards Martin
Requester Portal Service Request removal
Is there a way to remove the ability to create a service request from the requester's portal? Specifically, I would like the portal to only have the option of "Report an Issue" when a requester logs in. This will greatly simplify the way we wish our users to use the portal. Thank you.
Database Clean Up
Hello all, I'm new to ManageEngine and have recently started working on the Asset Management module. I was in a hurry to import our Asset Management information (From an old Service Desk and several Excel sheets) before I fully understood the relationships and the impact our AD information would have. Since then I have learnt how to correctly implement the Asset Management and I have cleaned up our AD details for the correct 'Sites' and 'Departments'. We now have a large amount of 'Sites' 'Departments'
Enrollment Reminder in 5202
Does the enrollment reminder not work in version 5202? After upgrading it seems to have stopped working. One of the main reasons for upgrading was an issue with the enrollment reminder in the previous version we were on ALWAYS showing. Now it won't show for any reason.
DC Build 90109 and 90111: no Readme
The last 2 builds (90109 and 90111) have no Readme listing what's in the Hotfix. JMichelD
Execute script on OSX
I need to deploy an SSL certificate for my Mac systems via DC. Unfortunately, it doesn't seem like there is any ability to simply run a script for Mac's. I've created a Zip of with the certificate and specified the command to import it into the System keychain (/usr/bin/security add-trusted-cert -d -r trustRoot -k /Library/Keychains/System.keychain root.crt) but the deployment always fails with 'Installable not found' Is there any way to easily deploy this?
Support email address under Account does not work on replies
A requester can SEND to this address, but the replies (from MSP) are always from the address configured in mail server settings. I honestly don't know why, as a simple design matter, you didn't just create multiple "mail servers"{ for MSP. It would be SO MUCH EASIER to simply create a one-to-one email account relationship with the Exchange server and simply link that to an account. Oh well, back to my problem. 1.) I have an Exchange (2010) account, abc@mycompany.com, this is the account used
Work Log report for Tasks
I am trying to create a report of time spent on project tasks vs. the task estimate. If I create a Custom Reports and go to the Time Spent module, it is only for request, not tasks. If I go to the Task module, there is no time spent information. Here are the columns I'd like to see in the report: Task ID Title Milestone Title Owner Percentage of Completion Task status Time spent on the task to date (Worklog total) I'd also like to filter by Project name. Can anyone help with the query? Thanks. --Steve
Advanced filtering for default numeric or decimal values
Hi, How can we do an Advanced filter for default values in numeric or decimal Additional fields? Thanks in advance, ARitz.
Data Migration
Is there any way to export all the data from one install of Service desk to be Imported \ Restored in another ?? Reason: we are running enterprise ( Eval ) now but we are considering moving to professional as it fits our needs better now. I need to confirm that this data is secure and can be used going forward.
Next Page