OPManager 8 in windows Server 2012
Hi Team I need your help we want to install the OPManager 8 8722 in windows Server 2012 x64 actually we have the OPManager version x86 in Windows Server 2003 Enterprise Edition Service Pack 2 but the space in the disk is insufficiente so we need migrate the OPmanager to a new server. Thanks for your answer.
Search Engine Marketing Services in Malaysia
All you have to do is build up your rankings in search engines to reach the first page and then start receiving relevant traffic and convert them into your leads/conversions. http://acmeeconnect.com/blog/internet-marketing-in-malaysia-what-are-your-best-options/
Contract Section in MSP - Status Field
Hi, Currently I have multiple contracts which dont have start and end dates, as they roll for a month at a time. I also dont want to have to keep changing the dates, can you advise how I get around this issue? Thanks, Tracy
Variable to pass to Teamviewer
This has been asked several times but isn't being addressed: In order to use TeamViewer as a remote control software, you must pass the variable "ID" which is the teamviewer generated id number for the client machine. This isn't the client name. SDP will pass 4 other variables to a remote software command line, but not a user defined variable that would allow us to store the Teamviewer ID with the asset and then pass it to the command line. This should be a very easy thing to fix in development.
Paste a picture into request body from clipboard
Hi in SDP 9000 i cant insert a picture from clipboard in IE10. With Firefox it works. is their a way to do it also in IE10?
Administrator login
After updating to 9033, i'm unable to login as local administrator. All AD account work good, but i have the only one acoount with SDAdmin role - 'administrator'. I did everything from help topic and change Administrator password to "admin", but still cant login. Also i checked " Enable_LocalAuthentication_Login" , it's true. Help please
HTTP Status 500
Good day. We have been using the Full Trial Enterprise Version of Service Desk Plus. It has been great so far. Yesterday was the last day of the Full Trial Enterprise Version so I assumed the application would just switch to the Standard Version that is free. Today we login to the application are it throws the error below. We do have domain authentication turned on but not pass through authentication. Is there something that we need to do to get the Standard Version working? type Exception report
List specified tickets by querystring
Is it possible to list specified tickets using a querystring something like: www.domain.com?tickets[]=10051&tickets[]=9058&tickets[]=4683
Request Template notify certain email
I can't find it anywhere, is it possible to: I create a request by an template, but then an email has to send to 2 email addresses. how can i do this???
Create User Mailbox - Exchange 2010 - enable-mailbox not found
Hi All, I have downloaded the trial of ADmanager Plus and am trying to get the Create Mailbox feature to work. I am using Exchange 2010 SP1 and have installed the EMS on the ADManager server. I have also setup ADManager to run as a Windows Service. I am getting the error message of "The term 'enable-Mailbox' is not recognized as the name of a cmdlet, function, script file or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct and try again."
AD Manager Plus - Scheduled Reports not receiving
Pointing the SMTP relay but email show successfully sent but not receiving any email.
Removing Scheduled Start and End time from a task
I have several tasks linked to an incident, and have inadvertently added a Scheduled Start and End time to one of the tasks. We are just starting out with ServiceDesk so do not wish to use the scheduled times at the moment. Can these Scheduled Start and End times be removed from the task? Thanks, Steve
Remote Assistance
Hello, At the moment I’m struggling with the following problem in SupportCenter Plus. We would like to be able to disabled the Remote Assistance option. This has appeared after we updated SupportCenter yesterday Is this possible? Does anyone have any ideas? Please let me know a.s.a.p. We are currently on SupportCenter Plus v 7.9.0 build 7940 Thank you
File or Folder Accessed by shows nothing
Hi On my reports for File or Folder Changes does not show accessed by - is there a specific setting I need to change to show who the file or folder was accessed by?? Thanks RTTAdmin
Summary Report
Hi Im trying to create a report that is the same as the request summary dashboard so we can send it to the relevant people. Is there a way of getting the dashboard report as a standard report? we are using postgresql thanks Adam
Add Supervisor; View all requests
I have the user set, but is unable to see all service requests. Manager needs access review all service tickets in system.
Adobe AIR 16.0.0.245 patch detection doesn't seem to be working
I see that the Adobe AIR 16.0.0.245 patch (300849) for Windows came out on January 12th, but none of our Win 7 SP1 workstations are showing that they're missing the patch -- they're all still running AIR 15.x. The Inventory reports are showing the correct information, but Patch Management doesn't seem to be detecting properly. Anyone else see this behavior? Our Desktop Central build is 90111. Thanks.
HTTP Status 500
Good day. We have been using the Full Trial Enterprise Version of Service Desk Plus. It has been great so far. Yesterday was the last day of the Full Trial Enterprise Version so I assumed the application would just switch to the Standard Version that is free. Today we login to the application are it throws the error below. We do have domain authentication turned on but not pass through authentication. Is there something that we need to do to get the Standard Version working? type Exception report
Adobe Flash Player PPAPI - Software package
Hello, As Flashplayer NPAPI will soon be no longer supported by Opera (if my informations are correct), is it possible to add and maintain a package Template for Flash player PPAPI. So we can have all three possibilities in software deployment : Actually, we've got these packages, plugin package is NPAPI only : Thanks. Have a nice day. Sylvain
Cannot Access Web Interface from another Computer
Hi, I have installed the Eventlog Analyzer Admin and a managed Server on 2 separate machines respectively (VM's) However, once installed, i can access the web interface on the VM itself, but on other machines, pointing it to the machine IP with its desired port, i cannot access the Web int at all. With my experience i have been looking for a HTTPD.Conf (Or similar) to point port 80 / 443 to forward but i cannot find anything. I have Admin running on 192.168.32.111 And server running on X.X.X.113
Support Center features stop working.
Since we installed Support Center Plus (2 years ago now) we have been having on-going, intermittent issues. Manage Engine have been contacted each time we experience these issues, however they have never been resolved, and we seem to go round and round in circles sending over support case files. Initially we had the system on a SBS2011 server with several other databases, so we moved this over to its own dedicated Windows 2012 server, hoping this would improve the performance, however it hasn't.
ATTACHMENT ISSUE while creating Request (Support Center Plus)
Hi, Manage Engine Support Center plus is unable to send attachments to clients while creating a new request/updating/closing. While support center plus is able to recieve attachments if a client sends an email with attachment. Support center plus shows the document being attached but while we update the request to the client, email is delivered without attachment. We also checked with the attachment size and the documents are in kb size. Kindly update us with this issue. Current Version : ManageEngine
EMAIL ISSUE: NEW REQUEST CREATED WHILE REPLYING TO THE EXISTING REQUEST ID
Hi, While the customer replies back for the first time, the email gets appended to the same request ID.However, when he replied for the second time (without changing the subject field) it creates a new request. Therefore we are unable to keep track of emails with respect to the Request ID.
One of my sites cannot use ServiceDesk Plus
Internet Explorer shows Internal Error: Missing Template ERR_CONNECT_FAIL when you go to the URL. No login screen, nothing. Just the error. Any ideas? My other sites are working fine and can login to the portal. Thanks, Matt
Security Question in different languages
Hi, is it possible, to have the security question for the enrollment in the same language as the browser has set per default ?
Configure SNMP v3 for Cisco Nexus 6000...
Greetings, Is there some trick to configuring SNMP v3 on the Cisco Nexus 6000 too communicate with OpManager (v. 10, build 10200)? I've configured the account, password, auth and priv settings in OpManager and set them the same on the Nexus, but I get next to no information about the device in OpMan. Am I expecting too much, or should the hardware tab populate and the utilization dials show information? What should I be seeing if everything is set up correctly? Thanks in advance
Install wildcard SSL on SDP
Hi Forum, We wan to install a wildcard SSL e.g *.contoso.com on SDP. I reviewed the installation guidelines on the following link; http://www.manageengine.com/products/service-desk/help/adminguide/introduction/install-ssl.html However they divide it in 4 steps mainly : Step 1: Create a Keystore file Step 2: Create .CSR (Certificate Signing Request) file Step 3: Install your SSL Certificate Step 4: Configuring the Server I already have the *.contoso.cer file. I cannot do another request for the same
Possible to remove license from ServiceDesk Plus?
Greetings. We have recently started using ServiceDesk Plus with a free license. We realized that, baring major changes within our organization, we will never need more then 5 technicians. Prior to installing the license we had a license free version that supported 5 technicians and would not have to be renewed every year. Since we will not need more then 5 technicians and would like to avoid the annual renewal process, is it possible to remove our free license and go back to the unlicensed free
Importing Sites from CSV (or change account for sites)?
We are currently setting up our ManageEngine (ServiceDesk plus MSP) and we put a lot of effort in creating a bunch of sites (with contact numbers, addresses etc). However, these were created under the wrong account and need to be merged with another account (which also unfortunately has a lot of sites and requesters already setup). Is there are way to export all of the site data (including addresses, phone numbers etc) and import it into the correct account? Or even change accounts for each site
Does the latest OpUtils support the db running on SQL2012SP2
Does the latest OpUtils support the db running on SQL2012SP2
Default Values on Requester Form
Is there a way to make EMAIL a required field when users are entering Requesters for an Account?
.net monitor not showing resuests/min transactions sessions etc.
Hello, I am evaluating AppManager trial version and I'm unable to see .NET monitor values in my .net monitor. There is only _Total_ in .NET Appliation Details and all values are zeroes. I can see other parameters like Physical Threads, Heap Size, Exceptions etc. fine, only the .NET Application part is not showing anything. Did I miss some configuration steps?
"Internal Server Error while processing this request" error on new WMI monitor
I've configured a new monitor to check service uptime via WMI but after updating/applying the threshold values I keep getting the error message "Internal Server Error while processing this request." I can get a (correct) value returned when I test the monitor.
Different language / mulitlanguage in Security questions
Hi, is it possible, and if, how, to make a language selection / difference according to the browser / personal settings ? We have some user, which are not that firm in English and other, which are not that competent in German. Thx. Tobias
Email address length
I'm using ADSelfService Plus, or at least trying to get it set up correctly and rolled out to all users, but the email address (E-Mail Id) used for sending verification codes for authentication seems to be limited to 28 characters. Most of my users have email addresses longer than this so their email address is being shortened and obviously emails won't send. Any help would be greatly appreciated.
Issue "Interactive Service Detection"
Hi, When I configure start of ADSSP with service, sometimes appear a pop-up in the ADSSP Server that say "a program that is running on this computer attempts to display a message" , I message attached image. This is a problem, or is normal? Thanks and regards, Gerardo Cortés
Asset ID to notification Email
Evening, Is there any way to add assetName to forwarding notification email? Tried different variables ( $assetName ) but it doesn't work. Any advice will be appreciated. Thanks
How do you enable encrypted SQL Connections for ServiceDesk Plus?
We have recently enabled SSL encryption for connections on our SQL Cluster. However, in doing so it has broken our connections for ServiceDesk Plus. Is there any way to set ServiceDesk Plus to enable encrypted connections on it as well?
Analytics for Request-Problem-Solution
I've been trying to locate or figure out how can we associate a solution with to a Request/Incident and Problems. We usually create a problem if an issue or similar incident keeps on poping out. The problem tab is a great place to manage and handle a known/possible problem. I like that within the problem id we can associate an incident. This helps us build a case that there is really a problem somewhere. Within Problems tab, theres a Solution section where you put your Workaround and Solution. It'll
Change Computer Description
Is there a tool or process in Desktop Central where we can change the Computer Description on registered PCs?
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