ServiceDesk Plus MSP - version 8.3 - Build - 8307 - Released
Dear User(s) We released SDP MSP - Hotfix Build 8307. Users who are in 8300 can download the service pack from here and upgrade to our latest build (8307). Other users refer the Migration path table available here and upgraded to our latest build 8307. You can also know the issues fixed and enhancements from our Read me . What's new in ServiceDesk Plus - MSP 8307? Enhancements MSPSDP-4261: Ability to add Requester and Technicians with First Name, Middle Name and Last Name and notification mails
Export requests to other server Service Desk
how to export requests from one server with Service Desk to another server Service Desk? Database is MSSQL.
Export reports to excel
Since i upgraded to 6270 i'm facing a strange issue with exporting the long reports to excel because the data is coming distributed to many many sheets inside the excel file 1st sheet will contain 5000 record and each other sheet will contain 150 records only i cannot find any option to control that so i think it's a bug
Yazılım lisanslarında döküman ekleme hatası
After 9031 and 9034 versions , including a license inventory to document attempted by adding , to give an error message like the following picture . My wish to be fixed in the new version .
Project Management
What ROLE does the Technician have to have in order to create a project? ie. SDAccountAdmin?
Can each site have its own survey settings?
Is it possible to use different survey messages for each site?
Service Level Agreement (SLA) Change Priority Resets SLA
Hi, We are trying to setup our SLA rules and notifications. In the case of a low priority ticket that fails its SLA rule, we want to re-prioritize the ticket to a normal priority. However, when we do that, the SLA is also changes to the Normal priority SLA and it shows that the ticket is not failing the SLA. From a performance reporting perspective, the ticket failed the SLA when it didn't meet the low priority SLA, Is it possible to re-prioritize the ticket without changing the SLA violation?
Monitorize Python Script
hello, we need to monitorize a Python script, located in one directory. the result of the script is this: is there any way to monitorize this? BR
Are Avaya devices supported in the current build for OpManager
We have a client which is trying to monitor their Avaya Devices but the device templates or the vendor for Avaya Devices is not listed in the application. We also tried to apply the proper MIBs to be able to discover these Avaya devices but we are unable to upload them properly. Are Avaya devices supported in the current version of OPManager 11400? Awaiting for your prompt response
Notification User limit E-mail
Hi, I am using the 5206 version ADSelfService 5.2. Every Day 9 e-mail send "ADSelfService Plus license count is about to reach its limit" This e-mail of our settlement, we Is it possible to get weekly or monthly
File Integrity solution available in AD Audit plus
Hi Please let us know is File Integrity solution available in AD Audit plus. Thanks & Regards Vaishali Karnataki
MS SQL database migration
I'm trying to migrate from the mysql database to a Microsoft SQL database, I've been trying to do so by following the guide here , but I can't seem to get passed the first part, backing up the mysql data. I stopped the service by executing the shutdown.bat file, and waited for it to be shutdown before executing migratesqldata.bat. Whenever the latter is executed, I get the following error: ================================ERROR = *'AES_DECRYPT' is not a recognized built -in function name.* ERROR =
Template for new pc's
Dear, Then I make a template with a couple of software packages selected I send it to a couple of pc's. This works fine. But what happens when I modify this package after it has run to put in new pc's. Does he only push this to the new pc's or to all the pc's in the list. Or is there a way to create a package or template that can be used for every pc and that he only installs what is new or changed? Kind regards Tim Verduyn
Exit Codes
I am wanting to deploy Skype 7 to all our users via DC, we previously installed 6.18 via GPO, so I created a custom script to remove 6.18 as a pre-deployment task. MsiExec.exe /X{1845470B-EB14-4ABC-835B-E36C693DC07D} /passive /norestart However if for some reason Skype was not installed by GPO the pre-deployment script fails and version 7 is not pushed out, how can I configure the exit code to proceed if the 6.18 version was not found?
Vulnerability DB update Failed
Last successful vulnerability DB update was Feb 13th. Manual and automatic update does not work. From the Patch Management Log: [10:39:55:976]|[02-17-2015]|[PatchManagementLogger]|[INFO]|[57]: *********************Executing Update DB Task***************************| [10:39:55:976]|[02-17-2015]|[PatchManagementLogger]|[INFO]|[57]: This is Manual DB Update.| [10:39:56:804]|[02-17-2015]|[PatchManagementLogger]|[INFO]|[57]: *********************Completed updating patchresource.xml ***************************|
Pb in email on outlook express
When we use service desk to reply to customer . The format of the mail goes for toss . The lines are separated by two lines . Unable to slow can anyone guide or help.
WAN-RTT configuration
Hi I look on the demo http://demo.opmanager.com/ but can find a way to see how WAN-RTT is working. I don't see where I can configure Wan Monitoring. Could you help to open my eyes) With best wishes, Dmitry
Canned responses organisation
Canned responses appear in random (chronological ?) order in the "Insert canned response" menu, but in alphabetical order in "Manage canned responses" area. They'd be much faster to use if: 1. They appeared in alphabetical order in the "Insert..." menu. 2. There was some way to create a category hierarchy so that instead of appearing in a single list, they appear in a series of sub-menus i.e.
Mail sending not work
Hi! I have a problem about SMTP relaying in my infrastructure. I allow the ServiceDesk server internal ip address to relay through my exchange server. I also set the SMTP settings on the WEB UI at administration / mail server settings. When I try to send mail from a ticket I get an error immediately on the form that cannot send mail and I also see it on the support / logs but no specified information can viewed except the following message: "Exception while trying to send notification for Request
Add either a Servlet API method or Email command to all for the creation of Change tickets
We have automated processes that we would like to leverage allowing the automatic creation of Change tickets in Manage Engine. Ideally this would be accomplished either via a new Servlet API method or Email command.
Solution keyword query
Hi, Am I right in thinking that when creating keywords in a solution that this should then be picked up on the search solutions? For example if I type "Mood" in as a keyword when I create the solution, when I then go to search solutions and enter "mood" in the field. I would of thought that this would search the keywords as well? Otherwise I don't see the point of the keywords in a solution? Eddy H
DCOM 10028 errors every night
I have recently migrated PMP from a Windows Server 2003 server to a Windows 2012 R2 Server. I am getting countless DCOM errors every night. The errors are: <System> <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" /> <EventID Qualifiers="0">10028</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x8080000000000000</Keywords> <TimeCreated SystemTime="2015-02-16T01:37:01.529652000Z"
SNMP v2/v3 can't work on ipv6 address
OpManager version: 11.4 (11400) do snmpv2/v3 to monitor Switch Device via ipv6 address. but when we use wireshark check OpManager to Swith, we found OpManager via ipv6 address environment, it's snmp can't sent get-request to Switch device (add device, or find network). When we change from ipv6 enviroment to ipv4, snmpv2/v3 will work normally.
Category Tree Suggestions
Hi, I know this is a general question, and 1 solution does not fit all, but does anyone have a good category structure that can be used to enhance the out the box one? Thanks
Customizing the "Remote Assistance" email
Ok - so for the first time in... well actually, for the first time ever (in my opinion), you guys actually added what appears to be a great value added feature without all us end users having to badger and beg for months and years for change. To the SCP team - Bravo and thank you!!! But with new features, come new feature requests. For Remote Assistance to be truly useful, these changes need to happen: The Remote Assistance email should not be coming from "technician", but rather should be coming
Merge account
Hi We have random customers that sends mail to supportcenter+. Some time we got 3-4 accounts on the same customer. It seems to be no easy way to merge the accounts into one, and fill out the missing fields. The sc+ says that it is alredy another account with that name or domain. Its a lot of work to merge accounts in SC+ manually. I nice feature would be to: Search for duplicates Select the accounts that should be merged Select submit, and correct all fields Select SaveThis would give the support-reps
Ticket/Request should not be closed or delete without assigning to the technician
Hi All, I have one requirement. I am based on IT group. I am able to view all IT related tickets/request. My requirement is "Without assigning to technician, any ticket should not be closed/delete. Basically I need restriction". Any Idea.. Please share
Servicedesk Plus Requests Rendering display in IE, Firefox
Just updated to 9035 - is anyone else getting flickering in the request tab as they move the mouse over each entry - only just started happening and it's quite annoying. For me it stopped when I used Chrome, but Chrome isn't available to other staff. we restrict to Firefox or IE 8. will there be a fix for this?
Old flash versions still showing in inventory - DC90111
Hello DC people, DC version : 90111 There have been many new versions of Flash player in january. The fact is : now I have 5 differents versions of it in DC inventory (see screenshot), which looks like a bug because some computers are reported to have 3 or 4 versions installed. I have checked on the computers and there are no signs of the olders versions. Others softwares don't have this problem in DC (only 1 version - the good one - is shown). I have forced the scan of all systems, no changes. Is
Customize the Self Service Portal
I'd like to show the number of open requests on the self service portal. So the users can get an idea of our workload. Can it be done?
Reports
Hi, I´m new in ServiceDesk Plus and I wanna generate some reports using the new query report button. I have a few question: What is the name of the tables in ServiceDesk Plus database where I can find the technicians, categories, subcategories, requesters? There´s a documentation that can help me to know the ServiceDesk Plus database? What is the query to associate categories and subcategories? Best Regards
MS SQL triggers
Is anyone use MS SQL trigger to extend functionality? I found not enough functionality of "Business Rules" and would like to use Native MS SQL triggers to update some fileds As example: Analyze some words in Subject and update Subject to other words, update Priority, Impact, etc. What I'm interesting if only one table should be updated or there cascade of tables? Dmitry
reports exported to Excel
All exported reports to Excell file are exported to old Excel format .XLS, can you upgrade this feature and start exporting to new Excel file format .XLSX? this old .XLS format has serious limitation, there is only 65535 rows per sheet. So, long reports are split into multiple sheets which is not very convenient when you need to copy and paste the data :) /mar
Microsoft Security Bulletin Summary for February 2015
https://technet.microsoft.com/en-us/library/security/ms15-feb.aspx Yesterday the February Bulletin was published with important updates. When will be available in Desktop Central. ??? Any patch is rated as 0 days Thanks.
Remote shutdown schedule weekly and monthly
I need to set 2 schedules... 1 for auto shutdown Mon-Thurs another for every 4th Saturday every 90 days. I was able to set them the way I want them, but when I save the task the configure scheduler only saves one.... Can I set a weekly and monthly schedule?
Mail Server Settings Office 365 Business Premium with custom domain
I have office365 setup on my domain and I am trying to setup the mail server in Desktop Central but it keeps coming back with the following error: Unable to Establish Connection!. Verify Server Name and Port Number. I have attached the image of my settings which I have verified in my Office 365 account.
Overriding Business Rule's Technician Assignment?
Curious if it's possible to do this. I have a group of 3 techs that support one of our systems. I have a business rule set so that if a ticket comes in with a particular sub-category, it puts the ticket in that group, which then apparently does a round-robin assignment to one of those techs. Today's problem is that another tech (outside that group) created a ticket and chose a specific technician, one of that group, to assign it to. However, the business rule appears to have taken precedence,
Additional Email tags
Please forgive me if this information is already available somewhere else. I am looking to include fields into emails that are not listed in the selector. EG: in the close email, I want to include the closing comment entered by the person who closed the request. Another EG: when a request is updated, there is a reason for update field, so I would like to include that in the notification email, but it is unavailable to add. One final EG: I would like to add request History to Notifications, so
Disable comments in Requests
Hello, I want to disable comments in requests. How can I do this?
Notification Profile
Hello, Is there a way to list all monitored devices, that has no notification profile attached? I did miss some alerts, because no notification profile was attached, but to check all device by hand is a lot of work! I am using OpManager 11400
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