Ticket/Request should not be closed or delete without assigning to the technician
Hi All,
I have one requirement.
I am based on IT group. I am able to view all IT related tickets/request.
My requirement is "Without assigning to technician, any ticket should not be closed/delete. Basically I need restriction".
Any Idea.. Please share
I have one requirement.
I am based on IT group. I am able to view all IT related tickets/request.
My requirement is "Without assigning to technician, any ticket should not be closed/delete. Basically I need restriction".
Any Idea.. Please share
Topic Participants
Ganapathi Ram
ServiceDesk Plus
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