Canned responses appear in random (chronological ?) order in the "Insert canned response" menu, but in alphabetical order in "Manage canned responses" area.
They'd be much faster to use if:
1. They appeared in alphabetical order in the "Insert..." menu.
2. There was some way to create a category hierarchy so that instead of appearing in a single list, they appear in a series of sub-menus
i.e.