We released SDP MSP - Hotfix Build 8307.

Users who are in 8300 can download the service pack from  here and upgrade to our latest build (8307).  Other users refer the Migration path table available here  and upgraded to our latest build 8307.

You can also know the issues fixed and enhancements from our  Read me .

What's new in ServiceDesk Plus - MSP 8307?

Enhancements

• MSPSDP-4261: Ability to add Requester and Technicians with First Name, Middle Name and Last Name and notification mails can be customized for requesters using this field.
• MSPSDP-6358: Option to reverse the order of request history from ticket details page.
• MSPSDP-7340: Requesters can 'cc' (Notify users) others while replying from a ticket through webportal.
• MSPSDP-7516: API for Work log additional fields

Issue Fixed

• MSPSDP-6932: Projects -> Milestones notification is not working.
• MSPSDP-7084: Account and Site list view alignment issue is fixed.
• MSPSDP-7120: Unable to delete support group in certain cases.
• MSPSDP-7126: String changed to 'Select Owner' in assigning owner in  Project -> Tasks
• MSPSDP-7145: Pie chart reports is not working in certain cases.
• MSPSDP-7252: Unable to send notification mail regarding notes addition in certain cases
• MSPSDP-7281: Unable to import workstation , if the vendor name and Account name are same.
• MSPSDP-7319: Custom role technician with "Allow Stop Timer" option disabled can still view the Status with "Stop timer" enabled from request detailed page.
• MSPSDP-7334: "Pick up option" is available for custom role technician with "Assigning Technicians" option in roles page is disabled
• MSPSDP-7337:  Unable to integrate with QuickBooks , if SDP MSP is running in "https" mode.
• MSPSDP-7361: Unlike custom reports,edit and delete option is available for query reports created by other technician
• MSPSDP-7367:  Database Backup now contains notes inline images as well.
• MSPSDP-7369: Technicians list is not loaded while creating a request with a requester who is not created in the application.
• MSPSDP-7380: Tomcat Version is removed from the Header information
• MSPSDP-7403: Numbers and bulletins are not shown in request detailed page
• MSPSDP-7432: Site list is empty while giving credentials for Distributed Asset scan
• MSPSDP-7467: Wrong time is shown for worklogs which is created in DST.
• MSPSDP-7476: SLA escalation failed in certain cases.
• MSPSDP-7490: Few performance related improvements
• MSPSDP-7549: Requester's site is wrongly shown in requester's login.

PS : Please provide your email address in our "Help-> About" page present in the top right of the product user interface, so that you will get notified whenever there is a release.

Thanks

Santhosh

ManageEngine ServiceDesk Plus MSP Team