Ipad App Login failed unsupported URL
Build 11200 Please assist
Discards Interfaces
Hi, Because OpManager discards the interfaces? OpManager sends alert, but everything is ok. Regards.
Approve Issues
I have some issues to ask about approve; 1. Approved request can be changed by users. It's not right cause a user can change the numbers or content after the approve. Is there anything to deny that? 2. It's a rare issue but we saw that 2 or 3 times. Sometimes Approver does not seem on Approvals tab as you can see on the first image. You have to remove and reassign to approver then. 3. For example, 3 person shown in stage. 1 person approved the request. other 2 person still shows the request in my
not showing correct consumption
after setting up everything on the firewall (302013, 302014,302015,302016 informational and enabled) and on firewall analyzer everything is working properly i see consumption but not accurate. for example i get the consumption from my ISP for one day it would be 2 GB and from firewall analyzer it would be 500 MB please what have i done wrong .
How to delete old categories fully in SupportCenter
We have just rebuilt all of our request categories from the ground up. We deleted all the categories and created all the new ones - but all the categories are still there greyed out. Some of the old categories/sub-categories are the same. Is there a way of permanently deleting the old categories?
Business Rule for updating category
I want to create a business rule for following, Condition: If the Technician Assigned is Mr.X, then the Category should be A and Subcategory should be B. Is it possible by business rule or any other method ?
Using SLA for internal goals
1. We are aware SLA's are for customers. In our case, we want to use the SLA for ourselves. The issue is that we are unsure how to best accomplish this given how we have set up service desk plus. Suggestions are appreciated. First, ticket comes in and is created by support desk. (there is no SLA here) All tickets by default are created with medium priorities. then SD may work the ticket for a day or so, then assign over to another team for them to do their part. However, that team, has a two day
E-Mailing out of Projects Tab
Hello, Does anyone know how to integrate the email function under the "projects" tab? It would be nice to emails and track emails to other members that are currently apart of that project. Just wondering if anyone uses it now or knows how to hook it up. Thanks!
I cannot edit the Priority and SLA in Request Details.
I cannot edit the Priority and SLA in Request Details. I've tried change the Priority and SLA in the request details but it is grayed out. Please help me.
Not working receive mail
When i press the button to save the settings in the incoming e-mail, an error occurs: Not found certification path to the requested object. Please configure the application to the trusted / self-signed certificate How i can fix this?
Solutions
Hi, How can found in a solutions the ticket number and the description of the ticket that make a reference. Regards!!
additional field
how to use the API , you can specify an additional field ? how to set attribute?
Support for Open Office on the Mac platform...
Can you please confirm when you will provide support for patching Open Office for Mac OS X? Thanks...
NetFlow Ubuntu 32-bit Installation Problem
I have just finished installing the NetFlow Analyzer demo on an Ubuntu 32-bit server for evaluation. The install went fine from the command line but when I try and run run.sh I get the output that is quoted below. I tried running as the logged in user as well as root. The app was installed as the regular user. Also of note, I changed the ports during installation. Web port is 1257 and netflow port I changed to 2055. JAVA_HOME : /home/administrator/ManageEngine/NetFlow/bin/../jre SERVER_HOME :
install netflow on centos 6.3
Hello , i've installed ManageEngine_NetFlowAnalyzer_9100_64bit.bin on centos 6.3 the service is get stopped by itself after few second. would you please help . Regards, Hossem
Solutions suggestion feature enhancement?
May I please request an enhancement for this new feature - solutions suggestion? Basically what I am after is to include an "X" (cross button) in the suggestion so the user can simply dismiss the suggestion? Regards Mario
Location where SD Plus templates are stored
We need to customize some of the headings in our custom forms. Specifically we need to enter the headings in Canadian bilingual format English/French. 1 - Does anyone know where the templates created in the service catalog are stored? 2 - Does anyone know where the incident templates are stored? Michel D
Password reset error
Our users get the follow error after trying to reset there password in chrome. Please advise.
PMP Bookmarket less functional in latest version.
Hi All, I have just finished updating from build 6903 to 7105 (I know this is long overdue, but the upgrade was crashing and I only got back to it, and found the appropriate forum post describing the issue, now). I have been having a few problems with the PMP bookmarklet for over a year now, but I now notice that it is working less well in the new version. Previously I had three different behaviours depending on the web site: a) It worked fine (60% of the time) b) It populated the login/password
Login for Admanager Plus
Afternoon, After updating Ad Self Service I am unable to login as the admin or as a technician unless I use http://(server name):8888/authorization.do the default http://(server name):8888/adminlogin.cc kicks back a page is not found error. Please assist ASAP. Thank you, Daniel Price
Device Template
I have a new Vendor specific Router Device from ZyXel. who build this Template, can I get from you?
Remove a scheduled report created by a deleted technician
Hello One of our old technicians created a scheduled report to go to herself. I've now got her email against me, and I'm getting this report, which I don't need. I want to remove the schedule, but I cannot see it under Scheduled Reports. The technician would have either been deleted or moved back as a requester - I can't remember which. Thanks
Remote control WAN pc's
Hi, Currently we're using desktop central in our LAN network. Now we also want to use desktop central for our WAN pc's to take remote control of those pc's (like teamviewer for example) Our WAN pc's are moving around the country a lot. For example: on monday they are connected at place X, next day place Y, next day at home, another they at the main office, the lan network. Sometimes they are also working with a 3G/4G stick for internet access How can we configure DC so that we can take remote control
Scheduled Reports
Users with the 'Generate Reports' role are unable to see reports created by others. I have confirmed that the users are set up with the 'Impersonate as Admin' options and that all the reports are enabled (checked) in that role. Please advise as to what I could be missing or not have configured correctly.
Remove a terminated User
Good Afternoon, I have searched the forums and the application but have not found a way to create template for removing a User from AD. Say an employee termination is handed to us from HR, is there a way to have the user moved from their current OU to a preserve OU for 60 days then automatically removed? Thank you for your time. Daniel Price
Create Date not showing correct timezone
On all the views the Dates such as Create Date show as UTC time, is there anyway to change this? I have the timezone under Company Details set to Central American/Chicago
File Integrity Monitoring - Recommended Folders
Does anyone have a list of files/folders that should be monitored with File Integrity Monitoring (FIM)? I'm hoping to find a list that breaks it down by O/S type but at this stage I would be happy to get a Windows only list.
device not added even when it send flow data
Hi, i have a problem with a new cisco device. I have replaced a cisco router (2811) with a new one (ASR1001). The new router (ASR1001) is exporting the flow data propperlly. However the netflow anylzer does not re-detect all new interfaces. As the redetection did not work I've deleted the router from license management since it should be re-detected again when the netflow analyzer receives flow data, but the router is not added too. I hope some one can help me Thx
Disable Forward Link
Many of my users are using the Forward link that appears underneath each message instead of the Reply link that appears above each message. I have explained to them but some continue to use it...breaking the email chain because they fail to add the ServiceDesk email address to the recipients list. It would make my life simpler if the Forward link did not exist. Is there a way to disable or remove the Forward link that appears below each message?
Where is the new 'Remove users/computers from all groups' option?
Where in ADManager Plus is the new 'Remove users/computers from all groups' option?
service Categorie problem
I have problem in service Categories list, that when I add service it’s not appears, and when I try to add again it’s told me that the service already exist ,and it’s not appears in the list ,and in some user it’s appears, so how I can solve this problem.
Error In MSSQL Configuring in servicedesk Plus
I am getting error in configuring the SQL Server tried in many ways I changed in the bib folder changeDBServer file also but still I am getting the same error
Servlet API Dropdown Menu Class?
Hi All, I am trying to create a dropdown menu within the servlet api form, just wondering if this is possible and if so how could I achieve this? I'd like users to be able to choose a category
OpManager monitor fails to get info however MiB browser pulls info.
Hi everyone, In OpManager I’ve added ~35 device monitors via template and one of the monitors “Disk Utilization” did not respond to the test request. 5 monitors were added in total for each device and only this monitor failed; but when I check for this OID in MIB Browser – reply received. Can you please advise on the above issue? Kind Regards, Aleksei
Either Chrome is the worst browser ever or integration for Chrome is lackluster
We are having nothing but problems using Chrome for self service updates, configs admin functions. ERR_SSL_FALLBACK_BEYOND_MINIMUM_VERSION seems to be a popular error thrown. Latest version 5203 running. Anyone have any ideas other than use Internet Explorer?
Bulk remove interfaces
HI Guys, When we add a vm to opmanager a lot of interfaces are added to the device snapshot and I want to clean this up, is there a way to bulk delete interfaces Thanks, Stephen
Two or more active directorys?
Hi, Is it possible to authenticate to two ore more Active Directory? We have several customers that have Active Directory and we want to let their users to access self service portal. All the best Micael Åman
Several patches show up as failed, and reason why is “Patch Not Applicable for the language installed on this machine”
Patch ID 16568 100401 100672 16610 100684 100691 100692 All show up with this error when recently deployed to a test custom group in attempts to automate deployment process. After wards they show up in patch report for those computers and list computers as "Highly Vulnerable" Task was ran last week,
Mapping Custom Drives
Hello I am attempting to map user specific network drives. Example AD User Name = bwhitson Needs to map X:\ to \\MXEXAMPLE\Users$\bwhitson We currently use Desktop Authority to map the drives in this manner. \\MXEXAMPLE\Users$\@USERID This gives the user a mapped X drive with their appropriate folder on that server. I really don't want to create a dedicated configuration for each user on my network. (I have over 700 AD accounts.) I want to be able to tell Desktop Central that any one in a particular
All versions of software title together
Can a search be done that puts all versions of the software title search together? For example if I search for Adobe Reader the output will come back with a line for each version of Adobe Reader. For some searches I might want all these results combined, for example a search for *Reader* would put all the workstations with Adobe Reader together. Ideally this would be under 'Assets' tab so that action could be taken on the results. If that isn't possible is there a pre-existing report that does
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