Problem
Hi Dears I have problem with the reports in new version build number 8216 when i want to creat report this message shown to me : "error while fetching ajax response Cannot read property document of undefined " how i can solve this problem?
Business Rule applies one action but not the other
We have recently install SDP and are currently building it before migrating over to it from Spiceworks. We have built a Business Rule to capture all E-mail generated requests and set the priority and group of the request. The Priority is set OK, but the Group is not. I can manually set the Group to the desired one, immediately after the request has generated, but the Business Rule does not apply the group. Has anyone come across the behaviour before?
Juniper SRX and custom queries
Hello, I am trying to get some specific information from an SRX3400 for the purposes of graphing. Primarily I want to graph the amount of flows. What I would like to graph is valid session, invalid session and sessions in use. I have OIDs for some of these. Juniper has a KB article and PDF. http://kb.juniper.net/library/CUSTOMERSERVICE/GLOBAL_JTAC/BK26199/SRX%20SNMP%20Monitoring%20Guide.pdf Where in the software do I shove in a specific OID for the purposes of graphing? Thank you all for your help.
Adding "?" as value to custom "Incident Area" field caused display error
The values within a custom "incident area" field were "n/a" - the technician attempted to change the value to "?". The tech then returned to the '/WOListView.do' page and the list of request IDs was blank. Using any filter (e.g. "All Requests"), the same result (see attached) This only affected the technician that made the change. When loading a single request ID - /WorkOrder.do?woMode=viewWO&woID=71961, it works fine. I have since changed the value back on these requests but with no luck. Can you
How to install a new wildcard PFX certificate?
Hi Guys, I would like to install a new wildcard certificate into MangedEngin Supportdesk Plus. I've followed the following document: http://www.manageengine.com/products/support-center/ManageEngine_SupportCenterPlus_7.9_Help_InstallationGuide.pdf ( titel: Installing a PFX ). But when I restart the service as given in the Document, the managedengine supportdesk tool will fail See error: STATUS | wrapperm | 2015/02/13 15:00:40 | ManageEngine SupportCenter Plus started. INFO | 1 | 2015/02/13 15:00:45
Assign request by reply
Hi! How can i assign new request to technician, who reply at ticket? For example, technician open new unassigned ticket, and make reply to requestor. And ticket autoassigned to that technician. Is it possible?
Lost sysname as display name after network fault.
Hi, after network fault, i lost for many devices the display name, not anymore sysname but it appears the ip address. Why, how can i fix it ?? thk
Scheduled reports with customized header
Hello! I want to add a week number to my header in the email containing the scheduled report. Is that possible? I cant find any information about this on Google ot this support forum. Kind regards Jens
Automated message to chase user when call status is awaiting user response
This was a feature that I found very useful at my previous job. It chases up the user and a few times and if they still don't respond then the call gets closed. A lot of users seem to just create requests and if the issue resolves itself then they don't respond. I had a look at notifications but there doesn't seem to be anything that fits the criteria. I guess that I should mention that we have version 9.0 build 9003. Also, it would be very useful if the request automatically changed status to open
Cannot reinstall ServiceDesk
Hello all, I am trying to reinstall the ServiceDesk (windows 2008 r2 sp1 and sql express 2008) ... without success. Basically I do all the installation part (selecting MSSQL) and when I try to just simply start the service... it does not start. Can you help me out ? Thanks.
API
Hello, I will use API to generate a FIELD archive to fill. I need the Adress of Local. I am using the sample: http://www.manageengine.com/products/service-desk/help/adminguide/api/api-docs/admin_api_getrequest.html A programmer will generate the layout in HTML for printer. But I need the local account adress, city and state.
Desktop Central computers dropping off domain?
Ever since we installed Desktop Central into our domain, we are getting computers here and there getting this error: "The security database on the server does not have a computer account for this work station trust relationship" Has anyone else seen this happen? Is DC causing it, or is it just random coincidence?
Netflow Analyzer won't update since OpManager migration to MSSQL
We moved our OpManager and Netflow Analyzer to a new server a few months back and when I moved this, I migrated OpManager to MSSQL. Even since then I can run updates on OpManager but when I try to update Netflow, it just sits there. I open the UpdateManager and point the correct ppm file and click Install and it just sits there forever. Netflow runs just fine but I can't update it all. The only thing I can think of is changing OpManager over to MSSQL. Any ideas? Thanks
New Incident Template
Hi, We would like to get rid of the Default New Incident Template. It's confusing our users and rendering our Incident Templates useless. How can I remove, or at least disable, the Default New Incident Template? Thanks, Tom
How to recover admin password in OpManager
Hi, For some reason that we don't know we can't access in the opmanger with the Admin user. We haven't another user and we need to recover the password. How can we do that? We have OpManager v10.2. We have urgency! Kind regards, Rita Azevedo
Color Code
Can we change chart colours for reports from ME ?
Acknowledge Requester by Email when a new request is received
Hi all, My organisation has set up our Service Desk to receive e-mails from two different addresses, 1 for IT and 1 for HR. Is there a way to create an automated response that can be tailored to the address used? Using the standard 'Acknowledge Requester by Email when a new request is received' will reply to both requests which is undesired. Any advice or ideas to point me in the right direction would be greatly appreciated. Regards, Chris
End users to create an Incident
Hello, I am working to test scenarios for ServicePlus functionality but when I logged in as guest, i can only log a new Request. Is there a way to have end user log an incident? thanks YH
Service Categories
I have problem in service Categories list, that when I add service it’s not appears, and when I try to add again it’s told me that the service already exist ,and it’s not appears in the list ,and in some user it’s appears, so how I can solve this problem.
Hotfix 9033 issue
I just installed the 9033 patch on my test server and I'm getting the Missing plugin error on my dashboard that we've seen on other releases. My flash is installed and up-to-date.
Contract ID is NOT system generated
When I create a new contract, the required fields are Name, Type, Vendor, AND Contract ID which is a text field (see image below). The manual states that Contract IDs are system generated. I cannot create a contract record without entering data into this field. I don't see a way to change the Contract ID setting. Please advise. Thanks.
ADAudit Plus - Alert when >100 files modifed or created in 1 hour or less
We would like ADauditPlus to alert us when a user changes or creates multiple files in a short amount of time - like maybe 100 in an hour or so. Is this possible? This will tell us if we have a "Rogue User" on our hands. Thanks!
ADAudit Plus - HTTP Status 400 - Invalid path /home was requested
After no apparent significant change on the server, logging in from a remote host through the web interface returns: HTTP Status 400 - Invalid path /home was requested The app is running on Windows 2012 R2, 4GB RAM, 200GB disk, no disk space issue, RAM and CPU utilization are fine. Anyone have an idea what might have happened? Logging in while logged into the server itself works. Jim
Mail Server Settings, Use Secure Connections(SSL/TLS) dropdown is blank
See attached screenshot. The Use Secure Connections(SSL/TLS) dropdown is blank, and I need to choose either SSL or TLS for my office365 settings. Any help greatly appreciated! --Brian
Downgrade an expired eval
Late last year we went through an eval of SD+ Professional. We are looking at getting a 10 tech license and the Project management add-on, but have to wait for budget. In the meantime, we want to downgrade to Standard to start using it. I downloaded a 10 tech Standard license. But, I can't get to the web interface and the SD+ app on the server does not start. I took a snapshot of my VM, uninstalled SD+ and re-installed the Standard version. I could then start the application. However, as soon as
10.0 Release
Hey guys Does anyone know when the netflow analyzer 10.0 release is due? We are really anticipating the API integration so we can pull some graphs into our portal. Regards, Matt
Delete a Reply
Hello, Is there a way to delete one of my own replies (I'm a Technician) after it's been sent? I have a bad habit of replying before I "Pick Up" the request. When I do that, I'd like to be able to delete my original reply, pick up the request and then resend the reply because, until I pick it up, my name is not shown so there are holes in the template. Thanks, Tom
Report scanned license key for each computer
We need a report that print a this example, but with license key and product ID. SELECT workstation.WORKSTATIONNAME, manufacturer , workstation.MODEL, aaaUser.FIRST_NAME, deptDef.DEPTNAME, softList.softwarename, softList.softwaretypeid FROM systeminfo workstation LEFT JOIN softwareInfo software ON software.workstationID=workstation.workstationID LEFT JOIN softwareList softList ON software.softwareID=softList.softwareID LEFT JOIN Resources resource ON workstation.WORKSTATIONID=resource.RESOURCEID
Contract Owner Details Missing
According to the Admin Guide (page 440), you can view the contract owner details by clicking the Actions combo box and selected View Owner Details option (see image below). I do not have this option. Please advise. Thanks.
Can I have multiple departments having there own independent areas (Requests, Changes, Problems)
Sorry if this has been answered many time before - but I was unable to find the answer to my issue. We are looking to purchase a service desk however I have some criteria I need to follow and I want to know if service desk can be setup in this way and if so how and what is the best plan? This is the number one factor in me choosing a service desk is I have 6 different departments in our company all wishing to use a service desk on one platform and allowing each department to be fully independent
View Associations Blank screen
Hi, i have a problem, when i click on Notification Profiles - View Associations a blank screen appears http://server_name/admin/ShowAssociation.do?methodCall=getDeviceProfile&firstTime=true I use opmanager 11400 on windows 2008 r2 how can i fix it ? thk soo much.
Default alarm thresholds not published for OpManager
I need to know what the default alarm(alert) severity is for the following: Interface is having problems Windows Service is down Hardware in problematic condition I have seen the KB article concerning polling and service/URL down events but I need the above details as well. If someone could respond quickly as I need to provide a report ASAP. Thanks, BNDT12
ServiceDesk Plus - when adding Members in a Project
The Members don't get any notifification that they are members in the Project. There really should be a choise in Notification Rules to notify members.... Best Regards Reidun
Version 7 - Description >64k creates attachment?
We have an ongoing email going to and from a customer and it now appears that the size of this email The size of the description being greater than 64K, the content has been moved to attachment RequestDescription.html This didn't happen before and this is an concatenated email of all the emails going back and forwards not the initial description incoming email I can see the email that came in but does this mean I will have to go into supportcenter click on the RequestDescription.html and open it
Mobile Push Notifications
I have set the Mobile Push Notification - "When a request is assigned" only box and technicians are saying they still receive the text even when logged into ME web portal. I did not check that box or option. I only want text notices sent when they are not logged in - is there another setting somewhere or is this a small glitch/flaw with this new option? Additionally, the "When a requester replies to a ticket assigned to him/her" and "When notes are added to a request" check boxes do not appear
BackupDB.sh gives: "jdbc.BackupException: Error writing data to file."
I can't backup my OpManager with the script BackupDB.sh provided. Before the update to 11300 is worked. What I get: [12-22-2014]|[08:53:44:236]|[SEVERE] : jdbc.BackupException: Error writing data to file. at jdbc.BackupDB.dumpDataToFile(BackupDB.java:157) at jdbc.AbstractBackupDB.backupDB(AbstractBackupDB.java:80) at jdbc.AbstractBackupDB.doBackup(AbstractBackupDB.java:438) at jdbc.BackUpImpl.backupDB(BackUpImpl.java:72) at jdbc.BackUpImpl.main(BackUpImpl.java:210) Caused by:
ManageEngine Desktop Central : February - 2015 - Patch Tuesday update
Dear Team, Good day. Quick update on the February , 2015 Patch Tuesday. New Security Bulletins : MS15-009 - Security Update for Internet Explorer (3034682) - Supported MS15-010 - Vulnerabilities in Windows Kernel-Mode Driver Could Allow Remote Code Execution (3036220) - Supported MS15-011 - Vulnerability in Group Policy Could Allow Remote Code Execution (3000483) - Supported MS15-012 - Vulnerabilities in Microsoft Office Could Allow Remote Code Execution (3032328) - Supported MS15-013 - Vulnerability
Multiple ManageEngine Apps
I have several ManageEngine products running and when i login to each one of them in the same browser i continuously have to keep logging in when i switch from one app to another. How can this be fixed?
Not able to send large data to ME SDP request Module
I am using rest api to integrate the ME service desk plus with our product. But I am facing one issue while creating one record into request module of ME using Rest Api. Problem:- When I am trying to send less than 2400 character string into description field then its creating record into ME SDP , but for more then 2400 character not able to create record into ME SDP. I have tested my PHP-curl post method is fine but the ME is not accepting more than 2400 character for single
Can I move a request template from one service category to another?
....and if so how do I do it? Hello & Thank You :)
Next Page