Multiple Sessions to different ManageEngine Products
I have several ManageEngine products running and when i login to each one of them in the same browser i continuously have to keep logging in when i switch from one app to another. How can this be fixed?
Solutions: Can you have separate solutions for each site or customer.
Is it possible to separate Solutions from customers or sites? For instance, requesters from Customer 1 cannot see solutions for Customer 2. If so how can this be done?
Change Technician site?
How so you change the assigned site for technicians
Branding Question
I would like to change the background image on the Service Desk Plus login. What do I need to do to make this happen?
Network Scan Credentials
Hello, Can we get SNMP V3 as a credential?
Utilising Amazon RDS to host MySql Database
I was wondering if anyone knew if the service desk MySql database could be hosted on Amazon RDS and then have the application hosted on an Amazon EC2 virtual machine? I've done some reading on Amazon RDS and from a MySql version support point of view it would seem to be ok as it supports version 5.1 of MySql. However I am unsure of what security rights are required by Manage Engine Service Desk to the MySql database as I believe there are restrictions on what rights you can have under RDS. Any thoughts
Error Importing Requesters
I am attempting to import approximately 1000 requesters. When the import completes the system only imports about 600 entries and rejects 400 entries. When I look at the "Failed CI List with Errors" it lists an error for many of the records as "Null". I cannot determine what field the system is talking about, the rejected records look fine to me. I can send the actual import files if needed for further examination
Using SSH/Telnet gateway to connect with IBM AS400
Hello ManageEngine We are running some tests for using PMP with our AS400 server. So far, we were able to add the resource and establish connection to it. But we are finding some limitations on entering some keyboard commands trough the PMP console, once successfully iniciated a session. For example, we can't use the F1-F12 keys (there is no response). Also, backspacing is not working, and If I press "Delete", the character "+" is inserted instead. It's as if the keyboard settings are switched, messed
Source and Destination showing 0.0.0.0
I setup all my firewalls to send netflow data to Netflow Analyzer running on CentOS 6.5 last night. Everything was reporting correctly when I logged off last night, but when I looked today the source and destination fields showed all traffic with 0.0.0.0 in the source and destination. Below I pasted the netflow relevant configs and versions. I am currently using a trial version, but if this gets resolved we will be purchasing a license. flow-export destination inside 10.10.10.25 9996 flow-export
Can you autoclose a job based on a not resolved status ??
We have many jobs that are waiting for a response from the user .. This may be that we are waiting for a callback or email etc .. and many times we dont get any response , so the jobs sit there with a status "waiting for callback" . And usually the problem has been resolved by the user anyway . It would be nice to set a business rule that checks the status of jobs , and after a certain amount of time , will do something else .. like the escalation rules .. but the "something else" may be to set
License in use
What field indicates how many nodes of my license I'm using ?
Solarwinds vs ManageEngine
Hi, does anybody tried Solarwinds and is able to compare it to ManageEngine? Solarwinds has a great web interface and the new monitoring agent is a wonderfull feature, at least on the datasheet. I tried to install it and it was a nightmare!! It requires MSSQL and IIS already installed. It installed at least 6 or 7 different components. It create several windows services. It's not cleat what I have to do to restart the software. It didn't work so I tried to re-install it. I searched a way to uninstall
custom report
Hi Is it possible to create a report that show the following; source Ip, destination Ip, port number / protocol ( not protocol group ) so I can build firewall rule so I can implement on my firewall, or is there a way firewall analyzer help build my firewall rule. Regards
WRTT configuration issue
Dear Team, I have an issue on WRTT configuration, I have configure the WRTT to collect the date over the Cisco Routers and after two three day the data is not collected on the OPmanager dashboard.. and suggested solution? Thanks in advance
Xen Server
i've saw that there is a opmanager beta version whit Xen Server monitor, when it will be in production?
ManageEngine DesktopCentral's Initiatives on security front from the recent learnings
Dear all, We at ManageEngine DesktopCentral, put our best efforts to ensure the product is secure and protected from real-world threats that in-turn gives excellent customer satisfaction. With the recent happenings in the security front, we fell short in this commitment. My sincere apologies on behalf of the team for the frustration this has caused. The technical challenges that we faced this time and the approach has caused this situation. From the learning, we have taken our exertion to fix
AVC in NFA report
Hi, everybody. May be somebody knows how to add avc statistics in a sheduled report? Is it possible?
Scan Network Device (Printer)
I'm trying to scan a network devices (printers) For example, I have a printer: Name: HP LaserJet 400 MFP M425dw In the printer's settings there are settings which I wanted to import. "Product Name" for example (HP LaserJet 400 MFP M425dw). So, when I scan this device from ServiceDesk Plus, it gets these settings: Name: NPI177C69 Product: HP-Printer Is it possible to change somehow scan settings? Or enter which parameters I want to import from scanned device?
Passthrough Authentication not working
I am trying to configure pass-through authentication to allow our technicians and requestors to login with their AD details and not have to enter the details again. I have successfully created the AD System accounts and everything appears to be configured correctly however Pass-through authentication is not working. Upon further inspection of the system logs I suspect that SDP is running with an incorrect time zone somewhere, despite the server and user accounts having the correct time zone applied
Virtual Hosts and VMs
For my on-premise SDP, I have an Asset classification of Virtual Hosts and VMs. I cannot find this type on the On-Demand SDP . Where might this be setup or is it not available yet? Also, how do I scan a VMware server and vcenter from On-Demand SDP? The Probe seems to only work for windows based machines.
Going from Enterprise to Professional
Good Day, This weekend we drop our license from Enterprise to Professional and doing so we lost the request type and urgency fields. I've recreated them, but was wondering if there is away to link them to the old data. Maybe something I can run DB side to copy the request type and urgency fields to there new counterparts? Don't really want to fix the data on 81000+ tickets. Any info would be great. Thanks
Jira integration question
I have the integration working mostly but I have a couple questions. I have a custom field named JIRA_URL that I would to automatically populate after an issue has been created. How can I combine a string and variable value returned from Jira? Below is what I am have in my Jira.xml. All params are working except the last (JIRA_URL) . Also, I have the notes tag but it is note creating a note. Below is my jira.xml. Any help would be greatly appreciated. <menus> <menu name="Create_JIRA_Ticket_DR">
Custom Attribute
Hi Just looking into Exchange Reporter Plus for a customer. They have Custom Attributes set for each mailbox dependant on department can Exchange Reporter Plus use the custom attributes to give a list of mail boxes per department ?
Push Notifications
Hi, I still cant seem to get push notifications to work. I have set up the proxy and i have also watched my smoothwall box to make sure its not getting blocked. All seems to be working fine. It still doesnt work. I can only use the unauthenticated port or everything fails because it doesnt seem to pick up a username. I am wondering if you can help me with this. Thanks, Ryan
Survey Answers not displaying
After upgrading to 9034 we can no longer see the answers from specific users for surveys. I looked in the database and there is data in the appropriate tables so I think it may just be an issue with displaying on the web end, not sure exactly.
Service Restarts almost daily - PermGen Space and OutOfMemory issues
We are consistently running into an issue where something is causing the application to run out of memory. My suspicion is something with reports being built or certain views being constantly refreshed, however, I am not completely sure. The SQL server itself is fine but it seems to be java that is running out of memory. We get errors like the following almost once a day and end up having to restart the service. [06:09:39:335]|[02-10-2015]|[SYSOUT]|[INFO]|[47]|: [JBOSS] Engine: StandardContext[]Marking
Opmanager & Microsoft Exchange 2013
Hi all! Exchange 2013 was released many months ago ... but OpManager does not know anything about the Microsoft Exchange 2013 Why?? When will be added support of Microsoft Exchange 2013 ??
RPC server unavailable Error Code 6ba
Hi All, I am getting this RPC server unavailable Error Code 6ba error on some of my domain controllers. I have removed the domain, and re-added it but still getting the same error. I have used the DMZ port scanner, and all ports are open to the different domain controllers. Tony.
Creating a task workflow
I am in the process of creating request template for the self service portal. I have the template created and have added tasks to the template but I need to create a work flow for the tasks, since each of these tasks are dependent on the previous task being completed. I would like the workflow to follow this pattern: Request submitted from user Request created - task 1 assigned to technician and email sent notifying tech of required task Task 1 completed - task 2 assigned to tech and email sent notifying
reporting on requesters and departments
Hi, my team now has our very own ME ServiceDesk Plus however the organisation's AD is administrated by a different team - we have no access to AD console tools In ME, is there a way we can run a report to list all our Requesters and their Departments? I know I can report on the Requesters who already have Requests for Service, but we want to list every one of our potential requesters and their respective departments in order to double-check spelling and data integrity before we start logging Requests
outgoing mail setting
Outgoing mail with different settings. it will send out with support@myorg.com
Share Dashboards with other users
Hello, Is there a way to share my personal dashboards with other users of our netflow analyzer environment? This way we could create the dashboard once and distribute it to other users, so they would not have to create the same dashboards by themselves again. any help appreciated. Cheers, Claudio
Multiple vulnerabilities in FailOverServlet in ManageEngine OpManager
Please advise when the posted vulnerabilities are expected to be resolved. https://raw.githubusercontent.com/pedrib/PoC/master/ManageEngine/me_failservlet.txt
Issue login user in Server SDP
Hi, I can not login with any user on the server. I get "I get is bad username or password". The server is Windows 2008 R2. Thanks and regards, Gerardo Cortés
Services or products
Is it possible to add the following. A custumor wants to have a new printer, makes a ticket, supp rep add product. Now we dont only sell product but also services as backup, dsl etc. these services are sold on a monthly basis. SO there must be a option between a PRODUCT and/or SERVICES.
StartOpManagerClient
Hello, I am facing trouble while trying to start opmanager client through web client i am getting error: this page can not be displayed. i tried StartOpManagerClient.bat and it showed me error check whether the server is running then i tried StartOpManagerServer.bat and it showed me that license is invalid although it is valid and it was working just 2 days ago then i tried another port (WMI - 135) while using StartOpManagerClient referring to the below link https://support.zoho.com/portal/manageengine/helpcenter/articles/port-used-by-opmanager
Alert profile cuts off mail address
Hello guys, we have purchased NetFlow and I have a strange phenomenon. Whenever I enter a mail-address containing a dash, Netflow Analyzer cuts off this mail-address!! E.g. I want some mails to be send to zoho@test-test.de and enter this mail as the desired one to send alerts to. As soon as I apply the change, return back to edit this alert profile, the address Looks like: zoho@test I tried the same with zo-ho@test.de to have proof. In this case the address it cut off and remains as "zo". Any suggestions?
Service receipt option
In Business Base we had an option to print a Service Receipt. IT Engineers would go to the customer, fix the problem, fill out the receipt and let the customer sign it. The following information was on the receipt: Our Company Logo Customer information contactinfo tel adress etc. Description of the problem Solution description approval of the customer with signature Is there an option to print such an service receipt from an incident ?
DB MS-SQL too heavy (80 Gg .md 8Gg .log)
Hi somebody can help me, the db is too heavy and it's work fine right now, but it's a risk, is not normal to be so big only we have 100.000 tickets (the attachment folder has size of 7 Gg), the version is standard Thanks
Importing relationships between Asset and Components
Hi Friends I have two CI Types: Monitor (Component) and Workstations. I have separated this components due to a contract can be associated to different monitors or workstations. So, I wonder if there is a way for build the relationship between both CIs automatically. Thanks. Regards.
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