Prohibited Software List
Hi I'm Currently evaluating Desktop Central and have a question with regards to the prohibited software list. My first question is can you add software to the list that is currently not installed on any machine in the network? My second question is when I have some software in the list if the software is then removed and it was the last machine to have it, the software disappears from the list, even if someone else then installs the software it doesn't come back. is there a way to stop this so it
Custom Event Log Source
Right now it looks like only certain pre-defined Windows event log sources such as Application, Security System, etc. are included in the EventLog Analyzer results. How can we add in other event logs of interest? For example logs that would be under the Application and Services Logs group.
Fail after upgrade Netflow Analyzer version 9600 to 9700
Good Morning, We performed the upgrade version of NetFlow Analyzer tool from version 9600 to 9700. After this update, when retreat as reports last 24 hours, or last week, or last month, you can not have a precise breakdown of information. Data collection is as unaccounted. Could anyone help me with this issue? I thank the attention. Igor Luz
How to comment a line on a SQL Query under Query Reports.
Hi, Is there a way to comment a line on a Query Report inside the aplication? The normal SQl does not work /* */ or -- does not work. Vitor.
Fetching email
Hi All, I setup mail fetching and it seemed to be working. It connected to our server with no errors and I was getting old emails that were supposedly tied to that email address. Now it is not grabbing any emails from this email box. I sent a few test emails to it and it is not grabbing anything. The log says there are 0 msg to receive.
Prepopulate domain drop down menu
Is there any way to prepopulate the domain drop down menu via a URL tag? For example www.manageengine.com/showLogin.cc?domain=XYZ
What is the date format in API
Hi, I have a custom field of type Date/Time (Admin > Helpdesk Customizer > Incident - Additional Fields and select Date/Time tab). Now I want to set value for this field via API. I found that "31 MAY 2015, 20:52:26" worked. But, is there any other format available for date fields in REST and Servlet API? Thank you! Have a nice day (night)!
Contracts - Additional Fields not saving data.
Hi, I created additional fields for Contracts with Success but when i fill them with data and save them, they appear blank and i guess they are not saving data. Can you please advise? Vitor.
Ticket send by email visible on requestor webpage
Hello community , I would like to correlate email send from requester mail box with my requester account to make mail ticket visible on user webpage. My requests have their email in database (I’ve import them from active directory)already so I would like to make them match with emails delivered from my helpdesk account. thx for you're time and help,
Migration from MYSQL to PostgreSQL - SCPLus - How to do it?
Guys, I need to migrate a SCPlus MYSQL data to PostgreSQL. I tried to use the backup/restore procedures with no success. How can I do it? Best Eduardo Miller
Bug in Recent Items module
I'm using SDP Enterprise 9031. On the Recent Items module, the title gets chopped off which is understandable. However, when you hover over the title, the little popup that appears displays the same chopped off text. I assumed if I hovered over the link, I would see the full title--not just the chopped off portion. Is this a bug?
MIME type
We are customizing the "SelfServiceHelp.html" page and we have an excel file (.xlsx) that we are trying to include. Firefox and Chrome work OK but IE tries to download the document as a ZIP file. According to this blog, they are suggesting that I add a MIME type for .XLSX files so IE will download it and not create the zip file. Can I add a MIME type for .XLSX document to ManageEngine like this document suggests? If so, how? http://www.abeautifulsite.net/blog/2010/03/office-2007-files-downloading-as-zip-in-internet-explorer/
Install SSL wildcard certificate on SDP
Hi Forum, I Have the following issue, We recently installed a wild card certificate on another server mainly the mail server. Now we want to do the same for the SDP. However based on the tutorial it list 4 steps: http://www.manageengine.com/products/service-desk/help/adminguide/introduction/install-ssl.html Step 1: Create a Keystore file Step 2: Create .CSR (Certificate Signing Request) file Step 3: Install your SSL Certificate Step 4: Configuring the Server The problem is we already have the certificate
ManageEngine ServiceDesk does not started
ManageEngine ServiceDesk does not start. Run stops at "Application Layer started". After that, one can see only the dots. Operation System : Microsoft Windows 2008 R2, started on VmWare ESXi5.1.
How to improve performance in SDP 32 Bit installation
Hi, I am on current build of SDP but Java is using more then 55% of memory, So how to improve performance in this installation
OpManager Alerts
Hi Can the Op Manager alerts can be save as a file like PDF and send to a central storage like QNAP. because we don't want OpManager to face the internet directly.
Logging a specific event ID - skeleton key malware
I would like to log event IDs 7045 and 7036 for the psexecsvc service as detailed here http://www.secureworks.com/cyber-threat-intelligence/threats/skeleton-key-malware-analysis/ Can ADAP do this without auditing processes - which causes a large amount of data on the domain controllers? i.e. just look for an event Id and check for the process start? Or do I need some other software to do this? Thanks Ian
Overhead for turning on the user reporting
We are in an AD environment owned by our parent company. They have placed domain controllers in our physical location and all workstations are joined to that domain. I have Desktop Central set up, and agents deployed to the PCs in our organization and would like to utilize the User Logon reports, however Desktop Central does not have the ability to restrict its scanning of AD to our organization's OU. If I was to turn on the User Logon reporting, what does Desktop Central do to get that information?
Feature requests
Hi. Include non-managed devices in the inventory I use Desktop Central to manage configuration and inventory for my Windows stuff. I like the fact that i can get reports of servers with Maintenance due to expire. However this only really corresponds to my Microsoft inventory. It would be nice if I could add a VMWare host or non-managed device in here so that I could have all of my inventory information in one place. If I entered a Dell service tag for a VMWare host, it would track the maintenance
How to create script
I've been able to successfully install WinZip 19 msi using the "Software Deployment" package creation and then install process. All works as desired. However, after the installation we need to run a license file (called "WinZip.wzmul"). How do I write a script that would launch this file using elevated permissions (all users only have "User" privileges on their PCs)? I've placed the "WinZip.wzmul" file in the software depository and the user's also have access to the file on their W:\ drive.
Search for software title
I might be missing something obvious but if I need to search for a software title, or part of the title, how do I do that in ServiceDesk? We have Desktop Central feeding ServiceDesk if that matters. I tried selecting 'Software' on the left side, but that seems to search from Managed software only.
Teamviewer remote control with $ variable
Hi, My command is \\server\tv8\teamviewer.exe -i $TVID The TVID is a workstation additional field named TVID. But it fills in $TVID instead of the number.
Asset scan issue
I am running a windows asset scan on our domain. It will work fine for a few days. I have it set to add to a site called all assets. After a few days, it will start scanning items ans placing them in no site, and say they failed. They say they are in store, but when I click In store, see attached error. Any ideas? Running 8304
Issue with MDM
MDM devices enrolled does not work through GSM. If I want to reset a passcode to a device that has the MDM agent on but connected through GSM, It fails. For example: A work Iphone can be resetted within the work network LAN and WIFI. But If someone stole the Iphone and connects the Iphone via GSM to access internet somewhere else, why cant we apply security locks or passcode reset to that particular phone. Tested from my end but does not work. If we can set it up, please call me or email
How to delete Support Groups assigned to other sites
Hi, Recently I was merging two support groups into one using a query provided by one of the ME technicians, and I have noticed that on our system we have plenty of unused support groups. We have about 200+ sites and pretty much each site has got duplicate support groups assigned to each one, but to be honest we don't use sites to distinguish Support groups, SLAs, Working Hours, etc. We only need the sites for delivery addresses in PO system. Our support groups are not assigned to any sites therefore
AutoAssign: Two departments
I am having a minor issue with the SD+ OD auto assigning in round robin format for the two departments. We have two departments with one technician each: Facilities and InfoTech. Using support@domain for InfoTech and Facilities@domain for Facilities . Support requests are getting assigned to the tech in Facilities that should be in InfoTech. How can I set it so this does not occur and cause delays.
getting error in Notification profile "Exception occured while executing Send Email action. Please verify the settings for the same"
Dear sir, I'm unable to perform test action in notification profile, mail server setting is working fine, kindly find the error in attachment file. waiting your positive response, Thank in advance... Regards Shahzad
Requests delegated to 3rd Parties
Hi folks, I'm looking for advice as to how to handle 3rd-party escalations for tickets. Often, our Service Desk will need to forward a ticket to a 3rd-Party that isn't part of our Service Desk system, per se. The immediate thought is to put the ticket into an OnHold status with a note stating as such. Would people recommend using the Schedule Status Change for the SLA response time for the 3rd-Party? Is it possible to be "alerted" when this status changes, or does it just go back into the queue.
"Today's Availability" meaning
Hi, what is the meaning of Today's Availability ( "disponibilità " in the attached image ) ? The router is functioning properly and monitored in the UP state . All interfaces are monitored up . What is the problem ? thanks Antonino
password expiration
Having just deployed ADSelfservice plus 5.2 free password reminder tool I'm having several issues with the reminders being sent to people who's password is not yet to expire. Checking the data in ADSI edit for 'pwdLastSet' this states 05/01/2015 08:38 where the reminder is being sent to the user stating that his password will expire in 28/11/2014 07:33 I have checked domain replication and the details held for this user on all DC's and the data is consistent. Strangely this email has been sent to
Java corrupted after upgrade to 9800
Hi I just upgraded my netflow to build 9800, but now the netflow service won't run I browsed to the jre/bin folder and ran the java.exe from a command line, and get the message: Error occurred during initialization of VM java.lang.UnsatisfiedLinkError: setErrorMode I tried to re-run the upgrade, but now the upgrademanager won't run, i guess its java based itself Server is Win2k8 64bit Any help you can offer would be greatly appreciated
workflow for changes
hi, im currently looking to upgrade to On Demand and im looking at the demo for On Demand and while it does look good, I am interested how to set up the "Stage and Status" automated email facility for Changes that is currently on the Service Desk plus. Is this possible? Also is the change process automated - I.e moved on to the next stage once approved thanks in advance for your help Marcia
Sending Email
I can send email to users inside our domain but I cannot send email outside of our domain so email to xxx@mydomain.com works but email to xxx@gmail.com fails I get an error EmailFailed to send invalid address xxx@gmail.com Any Ideas this work fine a few days ago now it no longer works. Any ideas Thanks Stan
SPAM in SDP+
I've got a BUG in spam filter If I create a rule SENDER IS NOT abc@domain.com This filter will work in all incoming mail. How can I allow only emils from a white list domain (ex. my company only)
Hotfix 7940 released
Dear Customers, Today we have released our hotfix 7940 Hotfix can be downloaded from the below link http://www.manageengine.com/products/support-center/service-packs.html Here is the list of features available in the release Features/Enhancements : Sl.No Feature ID Description 1 11245 APIs for Accounts module provided 2 12411 Report an Issue option provided in Support link 3 12244 Making Group as Inactive - On deleting a Group when it is associated in a request, the Group will be made Inactive
File Size Monitor Path
Hello, I want to use OpManager File Monitoring to monitor file size on many computers with different username. File located at user folder which is every computer has different folder name, how do i type the file path? I don't want to create monitor for each computer/username Thank You
Ask SMTP GMAIL STUCK
Hai, I'm an evaluator of Manage Engine Opmanage product, I have some problems about setting SMTP using gmail and our mail server, the software always stuck when we testing the email, any solution for that error? I'm really appreciate your support :) here's my setting :
ServiceDesk PLus is not starting
Dear, I did an update of the SDP on 08/01/2015. On 12/01/2015 around 23:00 SDP stopted working. After reboot of the server it still not starting. If I try to run 'run.bat' in a dos-box I get this message. "Inside Change JRE" =============================================================================== . JBoss Bootstrap Environment . JBOSS_HOME: C:\ManageEngine\ServiceDesk\bin\\.. . JAVA: C:\ManageEngine\ServiceDesk\bin\\..\jre\bin\java . JAVA_OPTS: -Dserver.dir=C:\ManageEngine\ServiceDesk\bin\\..
coupons for quick support
We'd like to have an option to give a coupon code for a quick support. So user can write this coupon on request with low SLA and get a high SLA
Probelm associating a license to a different Software Name
Hi, I am working on associating a license into the managed software that were scanned. My Problem is this. We purchased Adobe Acrobat X Pro Volume license for 3 users. All are have been installed and about to associate it to the list of installed workstation but I can't associate the other two license because the Software names is different. One is "Adobe Acrobat X Pro" and the other two is "Adobe Acrobat X Pro - English, Français, Deutsch" How can we resolve this issue? Best Regards, DM
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