Going from Enterprise to Professional
Good Day,
This weekend we drop our license from Enterprise to Professional and doing so we lost the request type and urgency fields. I've recreated them, but was wondering if there is away to link them to the old data. Maybe something I can run DB side to copy the request type and urgency fields to there new counterparts? Don't really want to fix the data on 81000+ tickets.
Any info would be great.
Thanks
This weekend we drop our license from Enterprise to Professional and doing so we lost the request type and urgency fields. I've recreated them, but was wondering if there is away to link them to the old data. Maybe something I can run DB side to copy the request type and urgency fields to there new counterparts? Don't really want to fix the data on 81000+ tickets.
Any info would be great.
Thanks